--- title: "AfterShip Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AfterShip. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AfterShip is a good fit for you!" source_url: "https://www.softwareadvice.com/shipping/aftership-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Warehouse Management Software](https://www.softwareadvice.com/scm/warehouse-management-system-comparison/) / [AfterShip](https://www.softwareadvice.com/shipment-tracking/aftership-profile/) / AfterShip Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/shipment-tracking/aftership-profile/) Reviews [Alternatives](https://www.softwareadvice.com/shipment-tracking/aftership-profile/alternatives/) # AfterShip User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 473 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 427 reviews (90%) - 4 stars: 35 reviews (7%) - 3 stars: 6 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Adding a confirmation step before importing historical tracking data would further improve the user experience and help avoid similar situations in the future. - sensitive content hidden] help me to sync my products between woocommerce and tiktokshop, and showed how to connect the articles - Since we have deployed AfterShip, inbound shipping questions have all stopped, and our return customer rate has increased. Since we are B2B, shipping updates are critical, and Aftership has helped us level up. ### Most mentioned cons - For example you can sync reviews in the Feed plan but there is an entirely different Review section in another plan that is additive and more robust for syndication and followup so while the two are related that are billed and function separately, not ideal. - sometimes it is difficult to edit your landing page, i couldnt get consistency between my returns and tracking landing pages. - not being able to push through variations, this caused us a headache of having to create the variations first then back sync to aftership ## AfterShip customer reviews Showing reviews 1-25 of 473 (page 1). ### Worth every penny that you pay for it - Overall rating: 5/5 - Reviewer: Kevin V. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Since we have deployed AfterShip, inbound shipping questions have all stopped, and our return customer rate has increased. Since we are B2B, shipping updates are critical, and Aftership has helped us level up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an excellent app for keeping my customers updated about the shipping. Once it is set up, it runs automatically. My customers get real-time updates. #### Cons Too many segmented upsells. It would be nice if the app were more comprehensive rather than requiring frequent upgrades to each feature. #### Vendor response Thank you for your insightful review! We're thrilled to hear that AfterShip has enhanced your customer communication and contributed to your improved return rates. We appreciate your feedback regarding the upsells and will take it into consideration as we strive to make the app even more comprehensive. Your support means a lot to us! Replied August 2025 --- ### Reliable shipment tracking system with strong API integration - Overall rating: 5/5 - Reviewer: Andika P. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a good experience using AfterShip. The service works reliably, and the support agents are helpful when issues arise. It helps streamline shipment tracking for our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a robust system for checking and monitoring my shipments. The webhook and API integration make it very easy to connect with our internal system and automate tracking updates efficiently. #### Cons There are many features in the dashboard, which sometimes makes the interface feel a bit crowded. There are also double menus in some sections, so I almost clicked the wrong module a few times. #### Vendor response Thank you for your thoughtful review! We're glad to hear that our system and integrations have streamlined your shipment tracking process and that our support team has been helpful. We appreciate your feedback regarding the dashboard's interface and will take it into consideration for future updates. Your insights are valuable in helping us improve our service. Thank you for choosing AfterShip! Replied March 2026 --- ### Scam Company - Will Steal Your Money - Overall rating: 1/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The UI is pretty but otherwise useless. That's all. #### Cons They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing. --- ### It was a bit tricky to set up, but it worked fine after that. The support is great - Overall rating: 5/5 - Reviewer: Aron B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Once set up, it works very well. The support team is particularly worth mentioning; they are quick to respond and very helpful. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s the only product I know of that allows me to ship orders from Amazon to TikTok. That’s the only reason I set up a TikTok account in the first place. #### Cons I wasn’t sure exactly what the different products were for. I had to switch from Shipping to Feed. The setup wasn’t very intuitive for me either. #### Vendor response Thank you for your feedback! We’re glad to hear that our service helps you ship orders from Amazon to TikTok effectively. We appreciate your input on the setup process and will work on making it more intuitive. It's great to know that our support team has been helpful for you! If you have any more suggestions, feel free to share. Replied June 2026 --- ### Very Good Customer Support and Portal Experience - Overall rating: 4/5 - Reviewer: Santhosh C. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Most of the required resources, such as documentation and technical configurations, are already provided through the portal. The overall portal experience is very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customer support has been very helpful. They are easily accessible through the regular portal chatbot as well. In my case, [sensitive content hidden] reached out via the chatbot and then continued the communication over email to trace and resolve the issue. #### Cons I don’t see any major drawbacks. The platform fits our business use case very well, and communication has been effective with regular portal updates. As a suggestion for improvement, it would be helpful to include failure logs in the history tab whenever webhook calls fail. This would make it easier for users to debug issues efficiently. --- ### Excellent Support - Overall rating: 5/5 - Reviewer: Luisa G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent support and they're always ready to help. I had some issues with the ownership but they were ready to help at any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent Support and great sensitivity in understanding the client's need. The setup is very easy and understandable. #### Cons Nothing bad, I'm really satisfied with everything as the customer support really takes care of your needs. #### Vendor response Thank you for your wonderful feedback! We're thrilled to hear that our support team was able to assist you effectively and that you found the setup easy to navigate. Your satisfaction is our top priority, and we're glad we could help you with your ownership issues. If you need anything else in the future, please don't hesitate to reach out! Replied March 2026 --- ### Aftership meeting review with Abishek Malviya - Overall rating: 5/5 - Reviewer: Doruk H. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast response, fast solving ways and always there to help. I feel as a team with Aftership and the proactive acts #### Cons Mailing can be quite exhausting, if we were to have aftership in our slack workspace the communication can be easier --- ### Great CS from [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Matthew M. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered great customer service on chat #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great service from [sensitive content hidden], she helped em a lot. I hope to have her help me in the future. Thank you #### Cons nothing, all if it seems good. nothing, all if it seems good.nothing, all if it seems good.nothing, all if it seems good. --- ### Easy and helpful service - Overall rating: 5/5 - Reviewer: Aisha O. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Easy, affordable, overall pleasant experience. Customer service is very helpful and thorough which is much appreciated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros makes returns and tracking easy and it integrates with squarespace which is sometimes an issue for me as most companies only focus on shopify integration. #### Cons sometimes it is difficult to edit your landing page, i couldnt get consistency between my returns and tracking landing pages. #### Vendor response Thank you for taking the time to share your thoughts on your experience with us. We're thrilled to hear that our seamless integration with Squarespace and the ease of managing returns and tracking have made a positive impact on your business. We appreciate your feedback regarding the challenges you faced while editing the landing pages. We're continually working to enhance our platform, and your insight will help us improve the user experience, particularly in ensuring consistency across all landing pages. We're also glad to know that you've found our customer service helpful and thorough. Our team is dedicated to providing the support you need to make your experience as smooth as possible. If you have any more suggestions or need assistance with anything else, please don’t hesitate to reach out. We're here to help! Thank you again for your feedback, and we look forward to continuing to support you. Replied January 2026 --- ### Good Support - Overall rating: 5/5 - Reviewer: Sami A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AfterShip team was very helpful in helping resolve my issues. The fact that they are 24/7 makes it very convenient for my business. [sensitive content hidden] was very helpful. #### Cons The setup is a bit difficult at first but once you get used to it, it makes sense. It is quite expensive but you get what you pay for I guess. #### Vendor response Thank you for your feedback! We're glad to hear that our 24/7 support team was able to assist you effectively. We appreciate your understanding regarding the setup process and pricing, and we hope you continue to find value in our services as you become more familiar with them. Your insights help us improve! Replied May 2026 --- ### A great product with A+ support! - Overall rating: 5/5 - Reviewer: Sharly C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Perfect. Whenever I have an issue to solve, they solve it immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aftership support is always very good, and this support person, [sensitive content hidden], was fantastic. #### Cons I can't think of any area that needs improvement. The product is excellent, and the support gets 5 out of 5 stars! #### Reasons for choosing AfterShip Aftership was more cost effective, and the communication with Aftership was great! #### Vendor response Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our support team and found our product to be excellent. Your satisfaction and feedback mean a lot to us, and we're glad we could assist you promptly. If you have any further questions or need assistance, we're always here to help! Regards AfterShip Replied May 2025 --- ### Exceptional Support and Seamless Tracking Experience - Overall rating: 5/5 - Reviewer: Ranjan M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with AfterShip has been fantastic. The platform is incredibly efficient at managing shipment tracking, and the support team truly enhances the experience by providing top-notch assistance whenever needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was outstanding! The support agent, Kanishk & Pooja, were not only knowledgeable but also went above and beyond to resolve my issues quickly. Their patience and dedication to ensuring I had a smooth experience really stood out. Excellent work!!! #### Cons Nothing to mention at this moment. So far so good! :) #### Reasons for choosing AfterShip I chose AfterShip over alternative products because of its comprehensive carrier integration and real-time tracking capabilities, which simplify the process of monitoring shipments across multiple carriers. The platform's intuitive interface and powerful automation features made it stand out from the competition. --- ### Amazing Returns/Exchange Platform - Overall rating: 5/5 - Reviewer: Emi N. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered The ease of using the software is absolutely amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of using the software is absolutely amazing! #### Cons I dont have anything to say as a con :)) #### Reasons for switching to AfterShip Did not like how difficult it was to use Loop --- ### Support is dedicated – some bugs and limitations. - Overall rating: 5/5 - Reviewer: Angelo B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I haven’t been using AfterShip for very long, but I’ve already noticed a few bugs, which I’ve reported to support. I also have a few other concerns, but unfortunately they can’t be addressed – for example, customizing the color of your cookie bar on my homepage. That orange color feels like an eyesore in my shop. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros My concern was quickly acknowledged and an attempt was made to resolve it. [sensitive content hidden] was definitely quick to respond and took the time to help. #### Cons Unfortunately, there is still no solution to my problem at the moment, but at least it has been forwarded to the review center or development team. #### Vendor response Thank you for your feedback! We're glad to hear that our support team was able to respond quickly to your concerns. We apologize for the ongoing issues and assure you that your feedback has been forwarded to our development team for further review. We appreciate your suggestion about customizing the cookie bar color, and we understand how important it is for you to maintain the aesthetic of your shop. Your input helps us improve, so thank you for sharing your experience! Replied June 2025 --- ### Connection of tiktokshop - Overall rating: 5/5 - Reviewer: Edwin G. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros [sensitive content hidden] help me to sync my products between woocommerce and tiktokshop, and showed how to connect the articles #### Cons it doesnt give the option to select how much is the customer going to pay according to the different products that are beeing purchased #### Vendor response Thank you for your feedback! We're glad to hear that our support team was able to assist you with syncing your products between WooCommerce and TikTok Shop. We appreciate your input about the payment selection feature, and we'll take this suggestion into consideration for future updates. If you have any more questions or need further assistance, please don't hesitate to reach out! Replied October 2025 --- ### [sensitive content hidden] is awesome - Overall rating: 5/5 - Reviewer: Marian L. - Verified reviewer: Yes - Industry: Music - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Great, thanks! Lets our customers easily keep track of their orders, as well as our employees making these orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their fabulous customer service (thanks [sensitive content hidden] !) The last time I needed help was great too (from [sensitive content hidden] ). #### Cons Some carriers are not recognized but I have a work-around so no big deal. I put the carrier name in the note. #### Vendor response Thank you for your feedback! We’re thrilled to hear that you had a positive experience with our customer service and that our system is helping both your customers and employees stay organized. With regards to the unrecognized carriers, do share the carrier and a few sample tracking numbers with us so that we can see if this can be updated. Your insights are invaluable to us! Replied May 2025 --- ### Support is great - Overall rating: 5/5 - Reviewer: Kazuko T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Convenient and great support. Good for Shopify. Easy to manage return progresses for our customers!! #### Cons It is a bit complicated on navigating different parts of services as they offer various options...... #### Vendor response Thank you for your feedback! We're glad to hear that you find our service convenient and supportive, especially for managing returns on Shopify. We appreciate your input about navigation, and we’re continually working to improve the user experience. If you have specific suggestions, please feel free to share! Replied June 2025 --- ### Aftership Tracking - Overall rating: 4/5 - Reviewer: Samuel E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Pretty good, support was quick to respond and their tracking features were great for use with our partners #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great visibility into our package tracking with real-time updates and clear status information along with the ability to manually add shipments #### Cons The after ship product offerings could be more clear, the delineation between tracking, shipping, aftership one, and team is confusing #### Vendor response Thank you for your valuable feedback! We’re glad to hear that you found our tracking features and customer support helpful. We appreciate your input regarding the clarity of our product offerings, and we will work on improving the distinctions between our services. Your insights will help us enhance the overall experience for our users. Thanks again for sharing! Replied June 2025 --- ### Aftership review - Overall rating: 4/5 - Reviewer: Vesa V. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Quite good. Customer service has been helpful with our concerns about choosing the wrong plan at first. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pricing is reasonable even for a small company. Developer documents are good. Last mile carriers to Finland are supported. #### Cons Unclear presentation of plans and pricing changes during the purchase process. Sales person in initial meeting was a bit rude. #### Vendor response Thank you for your feedback! We're glad to hear you found our pricing reasonable and that our developer documentation and customer service met your needs. We apologize for any confusion regarding our plans and pricing, as well as for the experience you had with our sales representative. Your comments are valuable, and we will work on improving our communication and customer interactions. Please let us know if there's anything else we can assist you with! Replied June 2025 --- ### Aftership Is Best - Overall rating: 5/5 - Reviewer: Promise M. - Verified reviewer: Yes - Industry: Wholesale - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The experience is so great that it always work out on my behalf to be served by a winning team and today [sensitive content hidden] assisted me with my concerns and wants and I was happy because she helped me before and she always give 100% customer service. I was excited to come across her again and she remembered me and she was willing and able to assist with a good measure. I truly appreciate your time today [sensitive content hidden] and thank you for making this a fun and exciting time when I visit for support. Hoping you get a higher position with aftership as a manager and many more to come for the year of 2025. I routing for you please keep up the good work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about after ship is that the staff there is always kind, courteous and respectful. #### Cons I like everything about aftership because people are always caring. #### Vendor response Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team. Our staff strives to provide top-notch service, and it’s rewarding to know their efforts made a difference for you. We look forward to serving you again and hope to continue exceeding your expectations! Replied June 2025 --- ### Support is good App customizatiton is good - Overall rating: 5/5 - Reviewer: Ataurrahman K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Returns is good. App which i have installed and use it. Returns Page is good and also technical support is Excellent #### Vendor response Thank you for your feedback! We're glad to hear that you find our app customization and technical support to be excellent, as well as our returns process. Your satisfaction is our priority! Replied June 2025 --- ### Excellent app: a must have! - Overall rating: 5/5 - Reviewer: Davide B. - Verified reviewer: Yes - Industry: Newspapers - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I've been using this app almost daily to track inbound and outbound shipments with ease and without too much thinking, and it never failed on me. Easily one of the best apps I have on my devices! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros This app is wonderful because it's dead simple to use, unobtrusive, and very useful all at the same time. You don't need much to start tracking your inbound/outbound packages (it's as easy as it gets!) and you'll always be up to date with push notifications without having to manually open the app to check. Add to this that the interface is simple and easy to understand in a minute, and the app operates quickly. Couldn't be any better than this! #### Cons Nothing, really. It does its job wonderfully and without hiccups, which if present are usually due to the express courier own tracking system (which AfterShip "reads" to give you the necessary information). --- ### Simple but effective software! - Overall rating: 5/5 - Reviewer: Faiz M. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall very good for now... Amazing assistant was very helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity, and service! Exceptional assistant was very helpful! #### Cons Cant use royal mail returns labels on essential plan --- ### Incredible Customer Service + Product - Overall rating: 5/5 - Reviewer: Christine T. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I recently had an amazing experience with [sensitive content hidden] from AfterShip's customer service. Their prompt and personalized assistance truly exceeded my expectations.I'm not only impressed with AfterShip's tracking capabilities but also [sensitive content hidden] exceptional service. They've secured my trust and loyalty. Kudos to [sensitive content hidden] and AfterShip for raising the bar for customer support.[sensitive content hidden] , thank you for your outstanding assistance – this experience truly sets AfterShip apart! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AfterShip is an absolute game-changer when it comes to package tracking. The range of features they offer is mind-boggling – from real-time tracking updates to a user-friendly interface, it's a package tracker's dream. The customization options for notifications kept me in the loop without overwhelming me. And the icing on the cake? The integration with multiple carriers. #### Cons While I'm blown away by AfterShip's impressive features, I must admit that the cost is a bit higher than I'd prefer. The value is certainly there, but I do wish they had more budget-friendly options to cater to a wider range of users. --- ### We love Aftership! - Overall rating: 5/5 - Reviewer: Jeff D. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Amazing platform and very pleasant support experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use with everything you could want or need #### Cons ...I will let you know if we find something #### Vendor response Thank you for sharing your positive feedback about Aftership! It's great to hear that you find it easy to use and that it meets all your needs. The fact that you had a pleasant support experience and find it to be an amazing platform further adds to its benefits. If you come across any cons in the future, please don't hesitate to let us know. We appreciate your feedback! Replied March 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/shipment-tracking/aftership-profile/reviews/?page=2) --- AfterShip Reviews, Pros and Cons - 2026 Software Advice