--- title: "AfterShip Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AfterShip. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AfterShip is a good fit for you!" source_url: "https://www.softwareadvice.com/shipping/aftership-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Warehouse Management Software](https://www.softwareadvice.com/scm/warehouse-management-system-comparison/) / [AfterShip](https://www.softwareadvice.com/shipment-tracking/aftership-profile/) / AfterShip Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/shipment-tracking/aftership-profile/) Reviews [Alternatives](https://www.softwareadvice.com/shipment-tracking/aftership-profile/alternatives/) # AfterShip User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 473 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 427 reviews (90%) - 4 stars: 35 reviews (7%) - 3 stars: 6 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Adding a confirmation step before importing historical tracking data would further improve the user experience and help avoid similar situations in the future. - Since we have deployed AfterShip, inbound shipping questions have all stopped, and our return customer rate has increased. Since we are B2B, shipping updates are critical, and Aftership has helped us level up. - Great visibility into our package tracking with real-time updates and clear status information along with the ability to manually add shipments ### Most mentioned cons - For example you can sync reviews in the Feed plan but there is an entirely different Review section in another plan that is additive and more robust for syndication and followup so while the two are related that are billed and function separately, not ideal. - sometimes it is difficult to edit your landing page, i couldnt get consistency between my returns and tracking landing pages. - not being able to push through variations, this caused us a headache of having to create the variations first then back sync to aftership ## AfterShip customer reviews Showing reviews 1-25 of 473 (page 1). ### Great service and a fast resolution to the problem! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I had an issue with my order, but the AfterShip customer service team responded very quickly and resolved it right away. They were professional, helpful, and kept me updated throughout the process. The whole experience was smooth and stress-free. I'm very satisfied with the support I received and truly appreciate their fast response and excellent service. Highly recommended! --- ### Aftership meeting review with Abishek Malviya - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 10000+ employees - Product usage: 1-3 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast response, fast solving ways and always there to help. I feel as a team with Aftership and the proactive acts #### Cons Mailing can be quite exhausting, if we were to have aftership in our slack workspace the communication can be easier --- ### Problems with the rate plan change - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Good, helpful support. So far, the platform seems to be working without any issues (we only use the tracking feature). The API is easy to use and works as expected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works perfectly, except for the switch to the new rate plan. I think there are still some technical issues with that. #### Cons This field shouldn't be required ;) This field shouldn't be required ;) This field shouldn't be required ;) --- ### Very Good Customer Support and Portal Experience - Overall rating: 4/5 - Reviewer: Santhosh C. - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Most of the required resources, such as documentation and technical configurations, are already provided through the portal. The overall portal experience is very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customer support has been very helpful. They are easily accessible through the regular portal chatbot as well. In my case, [sensitive content hidden] reached out via the chatbot and then continued the communication over email to trace and resolve the issue. #### Cons I don’t see any major drawbacks. The platform fits our business use case very well, and communication has been effective with regular portal updates. As a suggestion for improvement, it would be helpful to include failure logs in the history tab whenever webhook calls fail. This would make it easier for users to debug issues efficiently. --- ### It was a bit tricky to set up, but it worked fine after that. The support is great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Once set up, it works very well. The support team is particularly worth mentioning; they are quick to respond and very helpful. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s the only product I know of that allows me to ship orders from Amazon to TikTok. That’s the only reason I set up a TikTok account in the first place. #### Cons I wasn’t sure exactly what the different products were for. I had to switch from Shipping to Feed. The setup wasn’t very intuitive for me either. #### Vendor response Thank you for your feedback! We’re glad to hear that our service helps you ship orders from Amazon to TikTok effectively. We appreciate your input on the setup process and will work on making it more intuitive. It's great to know that our support team has been helpful for you! If you have any more suggestions, feel free to share. Replied June 2026 --- ### Excellent Support and Fair Resolution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with AfterShip has been very positive. The platform meets our tracking and notification needs well, and the support team was willing to work with us when an unexpected issue arose. Adding a confirmation step before importing historical tracking data would further improve the user experience and help avoid similar situations in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was excellent. [sensitive content hidden] was extremely helpful, responsive, and proactive in resolving our billing and quota issue. She communicated clearly throughout the process, coordinated with the internal team, and ensured a fair resolution. Her support gave us confidence to continue using AfterShip. #### Cons One area for improvement would be the handling of historical tracking data when reactivating an account. Before automatically importing previously stored tracking numbers, AfterShip could prompt users for confirmation. This would help prevent unintended quota consumption and billing situations like the one we experienced. #### Vendor response Thank you for your thoughtful review! We're thrilled to hear that you had a positive experience with our customer service and that our team was able to assist you effectively. We appreciate your feedback regarding the historical tracking data process and will certainly consider it as we strive to enhance our platform. Your insights are invaluable in helping us improve, and we're glad to have you with us! Replied June 2026 --- ### Good Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The AfterShip team was very helpful in helping resolve my issues. The fact that they are 24/7 makes it very convenient for my business. [sensitive content hidden] was very helpful. #### Cons The setup is a bit difficult at first but once you get used to it, it makes sense. It is quite expensive but you get what you pay for I guess. #### Vendor response Thank you for your feedback! We're glad to hear that our 24/7 support team was able to assist you effectively. We appreciate your understanding regarding the setup process and pricing, and we hope you continue to find value in our services as you become more familiar with them. Your insights help us improve! Replied May 2026 --- ### Great CS (so far) in a robust (yet complex) tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I will call out their customer service - i conencted wtih [sensitive content hidden] very quickly during a chat to resolve and get some questions answered about their Affiliate tool. He was very helpful and clear and action oriented ***** (five stars on [sensitive content hidden]) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So far so good. the tool itself is complex with alot of 'rabbit holes' that you can get lost in, which leads to a learning curve and a time commitment I wasn't expecting but the feature sets are robust. #### Cons Complexity. There is a dual layer navigation menu and the pricing is a bit confusing, you have alot of add ons. For example you can sync reviews in the Feed plan but there is an entirely different Review section in another plan that is additive and more robust for syndication and followup so while the two are related that are billed and function separately, not ideal. #### Vendor response Thank you for your detailed review! We're glad to hear that you're finding our tool robust and appreciate your shoutout to our customer service team. We understand that the complexity and pricing structure can be challenging, and we appreciate your feedback as we continue to improve the user experience. If you have any further questions or need assistance navigating the features, don't hesitate to reach out. We’re here to help! Replied May 2026 --- ### Quick & Easy Solution! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing! We signed on with them and had to work through a few things, but since then everything has been pretty top notch! They respond in a timely fashion, are constantly improving their systems, and offer the most value for your money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] did an awesome job answering my questions about the new return process we are introducing! He thoroughly explained the process in detail. included visuals, and resources I could reference later. #### Cons There's not many bad things I can say about Aftership at this point. They are always looking to improve! #### Vendor response Thank you for your thoughtful review! We're thrilled to hear that our support team could assist you effectively with the new return process and that you find the resources helpful. It's also great to know that our pricing and ongoing improvements have met your expectations. We appreciate your feedback and look forward to continuing to provide you with top-notch service! Replied March 2026 --- ### Reliable shipment tracking system with strong API integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a good experience using AfterShip. The service works reliably, and the support agents are helpful when issues arise. It helps streamline shipment tracking for our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a robust system for checking and monitoring my shipments. The webhook and API integration make it very easy to connect with our internal system and automate tracking updates efficiently. #### Cons There are many features in the dashboard, which sometimes makes the interface feel a bit crowded. There are also double menus in some sections, so I almost clicked the wrong module a few times. #### Vendor response Thank you for your thoughtful review! We're glad to hear that our system and integrations have streamlined your shipment tracking process and that our support team has been helpful. We appreciate your feedback regarding the dashboard's interface and will take it into consideration for future updates. Your insights are valuable in helping us improve our service. Thank you for choosing AfterShip! Replied March 2026 --- ### Worth every penny that you pay for it - Overall rating: 5/5 - Reviewer: Kevin V. - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Since we have deployed AfterShip, inbound shipping questions have all stopped, and our return customer rate has increased. Since we are B2B, shipping updates are critical, and Aftership has helped us level up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an excellent app for keeping my customers updated about the shipping. Once it is set up, it runs automatically. My customers get real-time updates. #### Cons Too many segmented upsells. It would be nice if the app were more comprehensive rather than requiring frequent upgrades to each feature. #### Vendor response Thank you for your insightful review! We're thrilled to hear that AfterShip has enhanced your customer communication and contributed to your improved return rates. We appreciate your feedback regarding the upsells and will take it into consideration as we strive to make the app even more comprehensive. Your support means a lot to us! Replied August 2025 --- ### Scam Company - Will Steal Your Money - Overall rating: 1/5 - Reviewer: Michael B. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The UI is pretty but otherwise useless. That's all. #### Cons They have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing. --- ### Excellent Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent support and they're always ready to help. I had some issues with the ownership but they were ready to help at any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent Support and great sensitivity in understanding the client's need. The setup is very easy and understandable. #### Cons Nothing bad, I'm really satisfied with everything as the customer support really takes care of your needs. #### Vendor response Thank you for your wonderful feedback! We're thrilled to hear that our support team was able to assist you effectively and that you found the setup easy to navigate. Your satisfaction is our top priority, and we're glad we could help you with your ownership issues. If you need anything else in the future, please don't hesitate to reach out! Replied March 2026 --- ### Great CS from [sensitive content hidden] - Overall rating: 5/5 - Reviewer: MRO s. - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered great customer service on chat #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great service from [sensitive content hidden], she helped em a lot. I hope to have her help me in the future. Thank you #### Cons nothing, all if it seems good. nothing, all if it seems good.nothing, all if it seems good.nothing, all if it seems good. --- ### Easy and helpful service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Easy, affordable, overall pleasant experience. Customer service is very helpful and thorough which is much appreciated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros makes returns and tracking easy and it integrates with squarespace which is sometimes an issue for me as most companies only focus on shopify integration. #### Cons sometimes it is difficult to edit your landing page, i couldnt get consistency between my returns and tracking landing pages. #### Vendor response Thank you for taking the time to share your thoughts on your experience with us. We're thrilled to hear that our seamless integration with Squarespace and the ease of managing returns and tracking have made a positive impact on your business. We appreciate your feedback regarding the challenges you faced while editing the landing pages. We're continually working to enhance our platform, and your insight will help us improve the user experience, particularly in ensuring consistency across all landing pages. We're also glad to know that you've found our customer service helpful and thorough. Our team is dedicated to providing the support you need to make your experience as smooth as possible. If you have any more suggestions or need assistance with anything else, please don’t hesitate to reach out. We're here to help! Thank you again for your feedback, and we look forward to continuing to support you. Replied January 2026 --- ### A great product with A+ support! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Perfect. Whenever I have an issue to solve, they solve it immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aftership support is always very good, and this support person, [sensitive content hidden], was fantastic. #### Cons I can't think of any area that needs improvement. The product is excellent, and the support gets 5 out of 5 stars! #### Vendor response Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our support team and found our product to be excellent. Your satisfaction and feedback mean a lot to us, and we're glad we could assist you promptly. If you have any further questions or need assistance, we're always here to help! Regards AfterShip Replied May 2025 --- ### A very resourceful, top 10 shopify app that I've used and must vouch for after now years of ecom. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Probably the features but without [sensitive content hidden], the UI, and the team, It would be just an amazing IDEA [sensitive content hidden] helps. He cares. #### Cons None really, I think just that , I didn't find it before crap tidio. --- ### Already great, but still can become better :-) - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Overall this service is great, but you may need a developer to tune it for your needs. On the other hand, I communicated with their support team, and they are very helpful and open to suggestions of specific features. So, I think their product will become even better later. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration with more than thousand carriers. #### Cons Bit complex setup and integration with Magento2. --- ### Support is dedicated – some bugs and limitations. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I haven’t been using AfterShip for very long, but I’ve already noticed a few bugs, which I’ve reported to support. I also have a few other concerns, but unfortunately they can’t be addressed – for example, customizing the color of your cookie bar on my homepage. That orange color feels like an eyesore in my shop. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros My concern was quickly acknowledged and an attempt was made to resolve it. [sensitive content hidden] was definitely quick to respond and took the time to help. #### Cons Unfortunately, there is still no solution to my problem at the moment, but at least it has been forwarded to the review center or development team. #### Vendor response Thank you for your feedback! We're glad to hear that our support team was able to respond quickly to your concerns. We apologize for the ongoing issues and assure you that your feedback has been forwarded to our development team for further review. We appreciate your suggestion about customizing the cookie bar color, and we understand how important it is for you to maintain the aesthetic of your shop. Your input helps us improve, so thank you for sharing your experience! Replied June 2025 --- ### Nothing to say - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Nothing to say, Nothing to report. I had a good experience with Aftership platform in overall. I recommend it for poeple who want to track the product shipping of their customers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I have nothing to say, I have nothing to report. The software is good. I really appreciate to use it over these last past years. #### Cons Some customization has not availble in the basic billing plan. Such as language customization in french, we have to upgrade to the Enterprise plan to get it. #### Vendor response Thank you for your feedback! We're glad to hear that you've had a positive experience with AfterShip over the years. We appreciate your recommendation and understand your concern regarding language customization in the basic billing plan. Your input is valuable, and we will take it into consideration for future updates. If you have any further questions or suggestions, feel free to reach out! Replied September 2025 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Carla B. - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I had a call with [sensitive content hidden], who helped me with the onboarding process at AfterShip. It was really helpful, and he answered all my questions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app is easy to use and helps with syncing products and orders. I also appreciate [sensitive content hidden]’s support during the onboarding process #### Cons I’m currently still exploring the application, and so far, I haven't encountered any cons worth mentioning #### Vendor response Thank you for your positive feedback! We're thrilled to hear that you find our app easy to use and that our support team was able to assist you during the onboarding process. If you have any more questions or need further assistance as you explore the application, please don't hesitate to reach out. We’re here to help! Replied August 2025 --- ### Happy customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Great, [sensitive content hidden] was a huge help in coming up with the solution so we can now list our products correctly and sell more #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros functionality of aftership was a great solution. We are an Amazon seller and being able to sync all of our listings to Tik tok shop was great #### Cons not being able to push through variations, this caused us a headache of having to create the variations first then back sync to aftership #### Vendor response Thank you for your thoughtful review! We're glad to hear that AfterShip has been a great solution for syncing your Amazon listings to TikTok Shop. We appreciate your feedback about the variations feature and understand the challenges it posed. We're continuously working on improving our services, and your comments will help us enhance the user experience. We're thrilled to know that our support team was able to assist you effectively. Thank you for choosing AfterShip! Replied July 2025 --- ### Aftership Tracking - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Pretty good, support was quick to respond and their tracking features were great for use with our partners #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great visibility into our package tracking with real-time updates and clear status information along with the ability to manually add shipments #### Cons The after ship product offerings could be more clear, the delineation between tracking, shipping, aftership one, and team is confusing #### Vendor response Thank you for your valuable feedback! We’re glad to hear that you found our tracking features and customer support helpful. We appreciate your input regarding the clarity of our product offerings, and we will work on improving the distinctions between our services. Your insights will help us enhance the overall experience for our users. Thanks again for sharing! Replied June 2025 --- ### Aftership review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Quite good. Customer service has been helpful with our concerns about choosing the wrong plan at first. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pricing is reasonable even for a small company. Developer documents are good. Last mile carriers to Finland are supported. #### Cons Unclear presentation of plans and pricing changes during the purchase process. Sales person in initial meeting was a bit rude. #### Vendor response Thank you for your feedback! We're glad to hear you found our pricing reasonable and that our developer documentation and customer service met your needs. We apologize for any confusion regarding our plans and pricing, as well as for the experience you had with our sales representative. Your comments are valuable, and we will work on improving our communication and customer interactions. Please let us know if there's anything else we can assist you with! Replied June 2025 --- ### Aftership Is Best - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered The experience is so great that it always work out on my behalf to be served by a winning team and today [sensitive content hidden] assisted me with my concerns and wants and I was happy because she helped me before and she always give 100% customer service. I was excited to come across her again and she remembered me and she was willing and able to assist with a good measure. I truly appreciate your time today [sensitive content hidden] and thank you for making this a fun and exciting time when I visit for support. Hoping you get a higher position with aftership as a manager and many more to come for the year of 2025. I routing for you please keep up the good work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about after ship is that the staff there is always kind, courteous and respectful. #### Cons I like everything about aftership because people are always caring. #### Vendor response Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team. Our staff strives to provide top-notch service, and it’s rewarding to know their efforts made a difference for you. We look forward to serving you again and hope to continue exceeding your expectations! Replied June 2025 ---