--- title: "Shippo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Shippo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shippo is a good fit for you!" source_url: "https://www.softwareadvice.com/shipping/shippo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/) / [Shippo](https://www.softwareadvice.com/scm/shippo-profile/) / Shippo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/shippo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/shippo-profile/alternatives/) # Shippo User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 827 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 717 reviews (87%) - 4 stars: 87 reviews (11%) - 3 stars: 14 reviews (2%) - 2 stars: 3 reviews (0%) - 1 star: 6 reviews (1%) ### Most mentioned pros - Once integrated with my website, Shippo allowed me to seamlessly prepare shipping labels for jewelry orders placed on my website. - Label creation is quick, integrations work well when configured properly, and the overall experience is efficient. - Shippo has a user-friendly dashboard and strong integration with ecommerce platforms; I can see all my orders in one place. ### Most mentioned cons - Some of the automation, reporting, and workflow tools feel too basic, especially as shipping volume grows. - They also do a bad job of associating orders with shipments and viewing things you do via the API in the web portal. - Out of the box the integration with WooCommerce does not provide live shipping quotes. ## Shippo customer reviews Showing reviews 26-50 of 827 (page 2). ### A Refreshingly Simple Shipping Platform That Could Use More Depth - Overall rating: 4/5 - Reviewer: Jonathan S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Shippo has been a positive experience. We actually prefer it over ShipStation because it's less cumbersome and requires less day-to-day management. Once it's set up correctly, it performs quickly and reliably. That said, it occasionally feels like it's missing the next layer of functionality that growing businesses need. For the price, it's hard to complain too much. It's simple, efficient, and offers solid value, but a few additional features and automation options would elevate it from very good to exceptional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Shippo is fast, straightforward, and easy to learn. Compared to other shipping platforms we've used, it introduces far less hassle and feels less bloated. Label creation is quick, integrations work well when configured properly, and the overall experience is efficient. For many small businesses, it strikes an excellent balance between functionality and simplicity. #### Cons Shippo's simplicity can also be its biggest weakness. Some of the automation, reporting, and workflow tools feel too basic, especially as shipping volume grows. I frequently find myself wishing for richer features and more advanced controls without having to move to a more complicated platform. It's very good, but there's definitely room for improvement. #### Reasons for choosing Shippo Simpler and faster to setup. We will test Veeqo, but for now Shippo is getting it done. #### Reasons for switching to Shippo Too many bugs, bait and switches, and total lack of quality customer service. The pricing became insane and the product was getting worse. --- ### Seamless but could use some improvements - Overall rating: 4/5 - Reviewer: Michelle U. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Customer service is very responsive and the web interface is also easy to use. It was also very easy to integrate into our inventory management system and has saved us a lot of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Seamless integration into our inventory management system. It makes shipping domestic packages to our customers so much easier by eliminating double entry. #### Cons Inability to ship internationally because we still need to file EEI with USCBP. It would ideal if Shippo can also offer that service, even if it is paid. Another annoying issue is needing to pay for every single shipment with a different credit card transaction when using Shippo's accounts. #### Reasons for choosing Shippo I don't recall, it was probably the first software I tried. --- ### Great Software for Integrating Shipping for a Small Business! - Overall rating: 5/5 - Reviewer: Samantha K. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered As a small business, it is very important for me to save time and money whenever possible, and I think that Shippo was not just the best option for my business in terms of services provided, but also the most cost effective and easy to implement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Shippo as an integration with Wix, and the process of adding the extension was simple, easy, and efficient. Once integrated with my website, Shippo allowed me to seamlessly prepare shipping labels for jewelry orders placed on my website. #### Cons During the set-up process I encountered a small bug in the integration, but upon reaching out to Shippo support, the issue was quickly addressed and I was able to move forward. I have not encountered any further bugs. --- ### Shippo Experience - Overall rating: 4/5 - Reviewer: Emily H. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I enjoy it. I believe it has help our accuracy with shipping as well as the time to get shipments out the door. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I enjoy the how easy it if to just create a label while processing shipments. I also enjoy how it check our address. #### Cons I do not enjoy international shipping. We do not have weight for all our products so we tend to use worldship for our international shipping --- ### Increasing costs and complications. - Overall rating: 3/5 - Reviewer: Jessica S. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Too many changes to interface over the years and it’s not as user friendly as it had previously been. #### Cons The shipping rates are not as deeply discounted as they had been when I first implemented this software. #### Reasons for choosing Shippo Shippo was the easiest integration at the time. #### Vendor response Hi Jessica, Thanks for your feedback! We appreciate you taking the time to share your experience. We understand that interface changes can take some getting used to. Our goal with each update is to make things more intuitive and help streamline your shipping process. If you ever have questions about a specific change, we’re here to help and support you every step of the way. We also know how important cost savings are. While we always aim to provide the best discounts available, any changes in rates over time are typically driven by carriers adjusting their own pricing, which is something that affects rates across the entire industry, not just within Shippo. Thanks again for the review. If there's anything we can do to support you, please feel free to reach out to our support team. Best, Team Shippo Replied July 2025 --- ### Shippo is easy and affordable - Overall rating: 4/5 - Reviewer: Maxx G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this to ship merchandise from our webstore. Printing labels from home and dropping off at post office with no intereaction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use printing labels direct at home saves time and money for a small company like ourselves. #### Cons We have never had an issue with Shippo. The system is easy to navigate and has lead to zero problems in our merchandise fulfillment. --- ### A place to ship from multiple online marketplaces. - Overall rating: 5/5 - Reviewer: MATTHEW K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used shipstation for a long time until I realized how much it was costing. I heard shippo did the same thing but was cheaper so I switched my business from shipstation to shippo. I sell on eBay Amazon and shopify #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's got a sleek look as compared to shipstation #### Cons Sometimes you have to renter your online marketplace APIs to keep it synced. #### Reasons for switching to Shippo It was cheaper and it is easier on the eyes --- ### Save Money on your Shipping Labels. - Overall rating: 4/5 - Reviewer: Heldor G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love shippo, because even when you save some a dollar for each shipping label, it adds up, and when you have hundreds of orders you can easily save hundreds of dollars. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy integration with my e-commerce in Shopify is awesome and it saves me money by reducing shipping costs. #### Cons Sometimes the tracking updates can be delayed, and carrier options may be limited depending on the shipping location. --- ### Une solution simple et efficace pour l’expédition - Overall rating: 4/5 - Reviewer: Raja G. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros La comparaison des tarifs des transporteurs et la facilité d’utilisation #### Cons La gestion des retours manque de flexibilité #### Reasons for switching to Shippo Je suis passé à Shippo pour sa simplicité, ses tarifs compétitifs et ses intégrations avec divers transporteurs et marketplaces --- ### A great out-of-the-box platform with a few missing features - Overall rating: 4/5 - Reviewer: Lucas H. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The slickest and most user-friendly shipping platform I've used, and I have tried a few; however, eventually I felt we could do better with a platform that did not charge per month. That said, Shippo may be a great choice for many people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Shippo has a user-friendly dashboard and strong integration with ecommerce platforms; I can see all my orders in one place. In addition, the tracking api updates frequently so my customers can see real-time information. #### Cons Out of the box the integration with WooCommerce does not provide live shipping quotes. I can use a third-party plugin to do this, but then I'm paying for the plugin plus Shippo. That's my second issue: Shippo charges $20/mo. and up for their platform, unless your package count is pretty low. #### Reasons for choosing Shippo Shippo has better per-label prices that WooCommerce Shipping. However, I primarily use EasyPost now. #### Reasons for switching to Shippo I felt that Shippo would provide a better value. Plus, it has a better UX. #### Vendor response Hi there, thanks for leaving us a review and sharing your feedback. We're sorry to hear that our current WooCommerce integration and pricing didn't meet your needs. Your feedback is truly valued, and we're continuously working to improve our product. We appreciate your business and if you happen to need support in the future, please feel free to reach out to us at support@shippo.com. We'd be happy to help. Best, Team Shippo Replied October 2024 --- ### Shippo: NO INSURANCE ON INTERNAL DAMAGE - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I shipped a few dozen packages with Shippo and although the price was low as soon as I had a claim with Disc Drives that filed during shipping I discovered the Insurance exception that they will not pay for any damage claim unless the damage is visible externally. this means it would be unwise to send any of the following using Shippo: Computers, Computer Monitors Printers Disk Drives TVs Speakers Amplifiers Receivers Cell Phones Watches Headphones Kitchen Appliances Drones Electric Fans Window Air Conditioners Quite a list, don't you think and much of what I send would be on this list so I can no longer use Shippo since any internal damage would not be covered. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Low cost Shipping Comparison of Choices by vendor and duration #### Cons Insurance of no value when damage is not visible but internal #### Vendor response Hi there, thanks for leaving us a review. We're sorry to hear about your dissatisfaction with our insurance policy. To clarify, our policy includes an exclusion for electrical and/or mechanical derangement. This means that damages to internal components that do not show external damage are not covered. We do understand the inconvenience this may cause, but want to share that this exclusion is a standard practice in the industry to prevent claims on pre-existing damages. As such, this type of coverage is commonly excluded across most shipping insurance providers. While a lot of the items you listed-- like disk drives, laptops, LCDs, and TVs--are not covered for damage, they are still covered for loss or theft. We appreciate your understanding and if you happen to need support in the future, please feel free to reach out to us at support@shippo.com. We'd be happy to help. Best, Team Shippo Replied October 2024 --- ### Easy, inexpensive shipping solution. - Overall rating: 5/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shippo continues to impress us as the best, most cost-saving and time-saving shipping solution four our small business. The seamless integrations with our various marketplaces, easy to learn user interface, and responsive customer service make Shippo the small business solution we recommend most when speaking with colleagues and new friends at industry conferences. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of this software is the ability to integrate with multiple marketplaces where our products are sold. This creates a "one stop shop" where we can manage, track, and ship orders that have come in from several sources. The integration is a two-way connection, so that once an order is shipped, it shows as shipped with tracking information in our various marketplace apps and websites. This saves an incredible amount of time so that we can focus our attention on creating great products. #### Cons There have been a couple of days when the site was down or experiencing issues when we came to our scheduled time for packing and shipping. Obviously, this throws a minor wrench in our daily schedule, but we understand that these things happen. The responsiveness of the Shippo team is excellent. I all of these cases, once the problem was identified, we received notification that work was in progress and that we would be told when the site was ready to process orders. The subsequent notification that the site was ready to go saved us from having to go back periodically and check. This valuable customer service saves us time and is greatly appreciated. #### Reasons for choosing Shippo Initially, Shippo was the least expensive solution. That is the sole reason we signed up. We were gratified to learn later that Shippo is also the best solution on multiple fronts. --- ### I use Shippo everyday for my small business needs!! 12/10 - Overall rating: 5/5 - Reviewer: Joshua R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the easy integration and streamlined packing and shipping for my business. I can group similar weighted items and print labels in batches along with free manifest forms that make it easy for USPS to handle my packages in bulk. #### Cons It would be useful to have a data export feature for shipments. Logistic data analytics would help small businesses more! #### Vendor response Hi Joshua, Thanks for leaving us a review. We're happy to hear that Shippo has helped streamline your shipping processes! We're not 100% sure if a feature like this is what you are referring to, but we wanted to note that we do have an "Export" feature within our Shipments page. By exporting shipments within a specified timeframe, you're able to look at all the details (tracking number, shipping carrier, label amount, shipping address, etc.) of all shipments. If there is something you think is lacking from this Export feature, please let us know and we would love to relay this feedback over to our Product team! Thank you, Shippo Support Replied June 2022 --- ### The only "con" is NOT using Shippo - Overall rating: 5/5 - Reviewer: Marc T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Imagine for a moment you are at a 6-star beach resort on a gorgeous archipelago somewhere. You arrived on a private jet and have been picked up in a limo of your choosing. You are now walking along the beach with sandals in one hand an oversized umbrella and a fruit-laden cocktail in the other. Dolphins are leaping out of the water a few feet (meters) from shore. The sun is reflecting off the crystal blue water. The blood orange and yellow shimmer dances gayly on top of the waves...u get it I think!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same. Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay. NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money! Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl! So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too! #### Cons Overall with the free account that I have, I LOVE LOVE LOVE everything about it. If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs! #### Reasons for choosing Shippo ShipHero struck me as more commercially. Not sure. Just didn't feel like it was quite the right fit and I wasn't much for them as my needs are onesie twosies vs. lots of packages every day out the door. Stamps.com - expensive and their integrations kinda sucked or were a pain in the petunias to set-up. (Mind you, my patience is ZERO when stuff doesn't go smoothly) so no offense to stamps.com or the users that love them. #### Reasons for switching to Shippo The redonkulous cost savings vs. buying direct with the above carriers. --- ### Best Intrgrated Shiiping Service with THIRD Party API - Overall rating: 5/5 - Reviewer: Ahmed A. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with Shippo is a good experience and gives smooth purchasing process without any complications #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best feature I liked in shippo that it can be easily integrated to my online platform so it gives good experience for the customers while purchasing from my online platform #### Cons For parcels and Canada shipping it gives high rate cost and the customer service support takes time to reply but the software it self having no issue --- ### Shippo is a good service to use for businesses to make labels - Overall rating: 4/5 - Reviewer: Sarah F. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It's easy to use and navigate for businesses who print labels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Affordable pricing for postal labels for my business #### Cons The fee each month to use the service is the only thing i dislike. --- ### Shippo Has Saved Me a Lot of Money - Overall rating: 4/5 - Reviewer: Dominic T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has saved me $1-2 per package, which over time adds up. The integration with my host/processor was extremely simple and flawless. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of integration with my hosting/processing company was exceptional. The shipping rates are lower than many other alternatives. #### Cons I wish it were easier to create a new one-off order entry from within Shippo or to obtain rates without having to create a new entry and then hide it afterwards since it can't be deleted. There really needs to be an easier way to reprint a label after the initial pop-up is gone. #### Reasons for choosing Shippo Integration was easier. #### Reasons for switching to Shippo Price. #### Vendor response Hi Dominic, Thanks for leaving us a review. We're happy to hear that Shippo has helped you save plenty in shipping costs. We also appreciate your feedback in regards to our user interface, which we've relayed to our team. As for the rates, you can head to https://onlineshippingcalculator.com/, which showcases Shippo's discounted rates, to obtain rates for any shipment you were interested in sending out. We hope this information helps! Thank you, Shippo Support Replied June 2022 --- ### Shippo is great for our small non-profit! - Overall rating: 5/5 - Reviewer: Caitlin M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience with Shippo so far. It makes online fulfillment possible for our small non-profit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use, automatically integrates with our Square online store, and saves time not having to wait in line at the post office. The fact that the program itself is free to use is amazing, as well. #### Cons We use a Word doc with Avery labels for our shipping labels. It would be great if we could create a custom label template to work with this set up. Currently, we just edit the size of the PDF that is downloaded. #### Reasons for choosing Shippo We initially chose Shippo when we started our online store through Square because we wanted the lowest start up cost for our cost for our online store when it launched. Approx. 8 months later, although we can upgrade Square to include label printing, now that we have used Shippo, we will probably stick with this integration because of the ease of use and affordability. --- ### Shippo is a 5 Star for me. Easy of use, Record keeping of previous orders and very inexpensive. - Overall rating: 5/5 - Reviewer: Claude F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its Friendly, Cheap, very easy to use and I think its the best for every business out there. Also All orders are in one spot. You can easily track, monitor or modify orders or tracking details #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Anyone can basically key in customer info to creating a return label and even choosing the available shipping rates. What I also love is that, it is prepare service too. I am not too sure on this, but I get charges after my orders have been delivered to my customers #### Cons I haven't experienced any negatives with shippo as of now, since my 2 years of using their services. #### Reasons for switching to Shippo Shippo has many features which Pirate doesn't --- ### Excellent Shipping Service - Overall rating: 5/5 - Reviewer: Rachel O. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very happy overall with Shippo as I have used it for several years and it has saved me a lot of time and energy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing about Shippo is I can quickly and easily print and fulfill a lot of orders at once with minimal effort. #### Cons Once my post office rejected a label because it didn't have a second barcode on it for a Priority Express shipment. Shippo said their label was correct and didn't need revising. However my post office won't accept these labels. I'm sure it is just a stickler for the rules at my local post office but I wish Shippo had been able to change the labels for me so I could continue to use them. I now have to use the USPS website for Priority Express due to this issue. --- ### Thee Game Changer! - Overall rating: 5/5 - Reviewer: Charis R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Shippo period and point blank! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shippo is extremely easy to use! It has been a game changer for my business, literally no taping labels to boxes anymore, no waiting to track orders, no having to personally communicate with customers about their order, no having to translate from my business to shippo and orders, Shippo does all of that! #### Cons The only con is that I wish there was a delete and a hide button instead of just a hide button, because I don’t want to have to look at orders that were picked up/dropped off, that will never get shipped. I want to be able to delete. Definitely not a deal breaker though, it’s an OCD thing. #### Reasons for choosing Shippo Simplicity --- ### Good shipping services - Overall rating: 5/5 - Reviewer: Ellen H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can print shipping labels easily, and they have a good discount on most carriers. The software is easy to understand and use, and we transitioned seamlessly from our old provider. #### Cons When you try to send a tracking email, it drops the ball. It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen. It does this even if the recipient does not have a known email address. Sine we have low shipping volume, I simply send the emails myself. #### Reasons for switching to Shippo Endicia had allowed so many fraudulent credit cards to go through that Wells Fargo had blocked all credit card transactions from them. This made it very inconvenient. #### Vendor response Hi Ellen, Thanks for leaving us a review. We're happy to hear that Shippo has helped streamline your shipping process! We recently launched a new tracking experience that allows you to manage your tracking notification emails with ease! For instance, you can preview what your tracking email looks like, enable notifications so a tracking email can be sent out to all of your customers, and more! You can visit this link to check it out: https://apps.goshippo.com/settings/tracking-page Also, if you'd like to look at a customer's email address, you can head to your "Orders" page and hover over a customer's name to preview their email. We hope this information helps! If you have any questions, please feel free to reach out to support@goshippo.com. If you prefer chatting with one of our Support members, please feel free to give us a call at your convenience at (415)-779-7447 and we'd be happy to help. We offer Phone Support M-F from 9-5 PST. Thank you, Shippo Support Replied June 2022 --- ### Customer Service Problems! - Overall rating: 1/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unfortunately I don't have anything positive to say about this software. #### Cons Customer service is difficult to reach and not knowledgeable. #### Reasons for choosing Shippo I actually use Pirateship the most. It's easy and their customer service is great. They only work with USPS - so there are no DHL/Fedex/UPS options - but they do have unique USPS features like Media Mail. #### Reasons for switching to Shippo easier to use. --- ### The easiest shipping sotfware around - Overall rating: 5/5 - Reviewer: Tiffany W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, a very user-friendly and simple shipping application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product was super easy to learn and implement! Everything is broken down in a user-friendly fashion. There are separate locations for orders run through shippo and orders proceed through a different application making it easy to navigate and search. Tracking numbers are displayed with a clickable link so no need to hit extra buttons just to find what you are looking for. #### Cons The search function can be a little difficult. If you are looking for a particular say first and last name. The search will bring up every order that has something similar. EX. Looking for a Sally Miller, all orders with the name Sally will come up, even if the last name was searched. #### Reasons for switching to Shippo Integrated a new inventory management system that would not work or tie to shipping easy. --- ### GoShippo for Home Based Business - Overall rating: 5/5 - Reviewer: Tracey N. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can schedule a pickup from my front door!! Since the pandemic broke out, it has saved lots of time and headaches!! It is straight forward easy to maneuver and saves so much time and money from having to stand in line at the post office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros GoShippo is a must have for a Home Based Business. #### Cons I would like to see integration with Square #### Reasons for switching to Shippo I was getting charged extra on my packages once they arrived at the post office. ## More reviews [Previous reviews](https://www.softwareadvice.com/scm/shippo-profile/reviews/) | [Next reviews](https://www.softwareadvice.com/scm/shippo-profile/reviews/?page=3) ---