All Spendgo Reviews

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User Profile

Bradley

Verified reviewer

Restaurants, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Spendo Is The Way To Go!

A++ Experience. The team is very hands on. Compared to other vendors I deal with Spendgo's willingness to go above and beyond the call of duty is second to none. Their technical expertise and customer support is top notch. We love them. They also have multiple options for loyalty integration and if they don't have a solution they are always willing to at the very least exploring building one. We appreciate all that they do for us.

PROS

API Capabilities, Intuitive Admin Dashboard, In Store Ease of Use, Great Support

CONS

No complaints at this time. The software works as we expect.

Reason for choosing Spendgo

See above responses

Reasons for switching to Spendgo

In some cases we were using other loyalty vendors. We found that they couldn't match the service level that Spendgo has to offer.

Brandon

Restaurants, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2019

spendgo review

Spendgo is able to be installed on a variety of different POS vendors and will actively work with a variety of our vendors ensure integrate their API across platforms. Spendgo actively provides business suggestions to help us take full advantage of the loyalty program. They are responsive to issues and are a true partner, not just another vendor.

PROS

Spendgo is extremely flexible and can be built to meet a number of different loyalty situations. I like that there can be a user facing display, which helps drive guest participation even if store employees are not pushing the program.

CONS

When we first started with Spendgo there were some missing features in their backend. However, they worked hard to build this portion of their product out and have most of the missing parts on their roadmap, if not already implemented.

Reason for choosing Spendgo

Originally we chose Spendgo because of their ability to work with multiple POS systems at one brand. Since then we choose them because of strategic and technical advice that they provide and their ability to customize each brand's program around our specific needs.

Joshua

Restaurants, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2018

We have had Spendgo for 3 months and cannot get reporting on how it is working

So far I have received no benefit.

PROS

Easy for the customer to use and input their information. Attractive platform that the equipment sits on.

CONS

No visibility to if it is driving customer loyalty. The reporting features are not available for franchisees.

Ben

Hospitality, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Expertise, Experience and Flexibility

Spendgo offers a best-in-class omnichannel guest loyalty experience, while being integrated with the solutions we needed to support our diverse multi-brand portfolio of physical locations and ecommerce businesses. We know we’re in great hands with some of the most experienced experts and partners in the loyalty space. They truly want us to be successful with our loyalty program. SpendGo has direct experience in hospitality which is demonstrated through their empathy in our sensitivity to provide great customer experiences across all of our touch-points.

PROS

The Spendgo team really took care of us and worked to find solutions across our diverse portfolio of public houses, cocktail clubs and barbershops that deploy a range of POS, e-commerce, online ordering and pay-at-the-table solutions. We’re enabling Spendgo across four business units, representing 19 unique brands with a single loyalty program to ultimately provide the omnichannel loyalty experience we are looking for. I liked how well they were able to support us through the integrations, even when we encountered challenges due to incompatibility from some of the other vendors, Spendgo came through with creative solutions and made enhancements where needed. Beyond the technology and platform, the expertise and support from Spendgo that helped us mold our loyalty experience into a customer-first experience was something we didn’t know we needed and has now given us confidence in our loyalty experience for our customers and guests.

CONS

Had some initial compatibility issues with one of our 3rd party apps within Shopify, but the Spendgo team found a way to work around it to resolve.

Reasons for switching to Spendgo

In the past we have tried to launch our own loyalty experience for our guests but did not have the technical expertise to create a truly worthwhile experience. With the digitization of our businesses and technology within our businesses walls due to the pandemic, the need to have those digital touchpoints be the focus of our loyalty program was key to our success and something we needed the expertise of Spendgo for.

Anne

Marketing and Advertising, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Awesome Loyalty Rewards CRM software!

Everything is so customizable and easy to use. We have seen a very noticeable lift in sales and visits to all of our locations because of Spendgo.

PROS

> Data visualization in the dashboard > Amount of data captured > Ability to target specific segments > Dynamic segmentation > Ability to integrate with email providers > Customization options

CONS

There's not a whole lot that I dislike, because they literally add anything I've ever needed added. They are really the best to work with!

Richard

Food & Beverages, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Spendgo is Great!

As with all new implementations, there is a learning curve; albeit small, and customer support provides support all along the way. The staff were always available, willing, and helpful to provide support and training . We appreciate each of you.

PROS

This software was able to connect to Revel POS. We were able to use white lists for rewards, many other vendors did not have this flexibility. We were able to add a background video for customer presentation at the register. We were able to add multiple stores for rewards across stores. SMS campaigns were nice for sending out promotions and customer updates. The dashboard included adoption and customer history; although, mostly we just set it and forget it. The intention was that customers would get rewards without much management or maintenance.

CONS

We had to reach out to support for white list updates. Printer redirects can cause customers to not receive rewards.

Reason for choosing Spendgo

We chose Spendgo of the ability to reward from white lists, which competitors just didn't offer.

Reasons for switching to Spendgo

We had paper punch cards that were tedious to manage and baristas to sort and store in a file card index box. Electronic rewards are more efficient, effective, transparent, and fair process, and we wanted to move away from paper tracking.

amir

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Spendgo Is Essential for Our Business!

We work in an industry with many repeated customers so having a great loyalty program is essential. Working with the team at spendgo has also been great, with great communication.

PROS

I like how easy it is for customers to get points without feeling pressured. The ability to just capture their information at the POS is great and getting their number really just gets us a foot in the door. After that point, it's on us to get them to opt-in to SMS marketing, but it's really great to have the top of the funnel have little to no friction. I also really enjoy the dashboard and how much information and insight we can retain from it.

CONS

Integrating our app (togo technologies) with spendgo was difficult. I was really hoping spendgo had an online ordering app that was native to spendgo.

Dave

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2019

Great Software and easy to use.

We love using Spendgo's Loyalty Platform, mainly because our customers love it. We get 10+ rewards processed per day. We particularly like their new marketing dashboard to easily message our VIPs and drive them back for specials. We would highly recommend Spendgo.

PROS

No physical card. Easy to use. Affordable.

CONS

There is nothing we don’t about especially compare their competitor.

Jason

Restaurants, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Spendgo was a great choice

Overall experience was fantastic, from start to finish the Spendgo team has been supportive and available for any of our needs. A+ team and happy to be working with them.

PROS

What I like most is the smooth experience for our guests and employees, while at the same time achieving great results.

CONS

Really good system and very user friendly, so nothing I can think of.

Reason for choosing Spendgo

We chose Spendgo due to this being the best guest experience and we also believe it would be the most effective to acheive a high adoption rate.

markus

Restaurants, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Spengo Loyalty Review

Very positive, great customer support, great tools for our goals.

PROS

Great tool to generate revenue through a comprehensive customer loyalty strategy.

CONS

Additional integration to our tech stack

Reasons for switching to Spendgo

There was not integration to new POS

neal

Retail, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Easiest Software to Use Plus High Value

Highly Recommend, am still using today. Other solutions cost 10X the money in some cases.

PROS

Ease of use for the customer and insanely easy for any intern or baby boomer to set up on the backend. We've signed up thousands for our CRM list by implementing a kiosk at our events and retail locations and those sign ups have turned into several hundred re-orders. Spendgo is POS agnostic and links to any e-commerce cart as well. We use Shopify and have it connected there and at our POS in our retail locations with another POS.

CONS

Looking to see more added features and since having the software there is about a release every month or so.

Reasons for switching to Spendgo

Less cost plus POS integration

Jessica

Restaurants, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Spendgo Loyalty

They are very responsive and on top of what needs to get done when. Fully trust that nothing will fall through the cracks and that they will push our brand forward with technology and strategy.

PROS

Ease of Use, analytics based on guest behavior, integration capabilities (online ordering, pay at the table, open table, and etc.), seamless transitions, strategy guidance, and customer support

CONS

There are some limitations with tier support

Caleb

Restaurants, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Helped us ramp up our loyalty users BIG TIME!!

Good support and easy to implement

PROS

Ease of use for our customers. Looks attractive and really helped us ramp up our loyal customers

CONS

Can't think of anything at the moment...

Michael

Food & Beverages, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Great Loyalty Platform

PROS

very easy to onboard, easy integration with POS,

CONS

don't have any - the team is very goos and very easy to work with

Showing 1 - 14 of 14 Reviews