About 2way

Dialogue starts with creating a comfortable environment. For many customers, texting is where they feel best. Nearly 98% of them will read your text message. And all of them will know how to answer.

Start your trial today to check how you can add another channel to your LiveChat environment.

2way is available for the United States, Canada, Australia, United Kingdom and Poland. Additional countries - coming soon.

Integrate 2way with your LiveChat to receive and reply to text messages from different channels (SMS, WhatsApp) in LiveChat app. The canned response, CRM integrations, automation, role management - all LiveChat features you love also work with 2way integration. Now you can talk to your customers just like a friend, at the right time, wherev...


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2 Reviews of 2way

Overall rating

5 / 5 stars

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March 2021

Rodo from Super Value Home Services

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Definitely a Game Changer!

Overall I am very happy with the service! It's easy to use, incredibly affordable, and the customer support is very hands-on and responsive when issues arise.

Pros

This program was very easy to set up and being using right away! Just a few simple steps to select a phone number from a list, then head over to selecting a plan (which is just as simple) and voila!

Cons

During the free trial I was bothered by the fact that you couldn't see the texts that you sent unless there was already an on ongoing conversation, but I brought it up and was addressed within a couple of weeks so that's not longer an issue! I would like to be able to block phone numbers from the application when spam or unwanted clients contact us.

Reasons for Choosing 2way

The biggest factor was the price, we did sacrifice not being able to use a pre-existing phone number and had to use a randomly generated one, but the fact that they are still given a local area code made it a good compromise.

Response from 2Way Message

Replied March 2021

Thank you for your opinion. It's useful to improve our service and product.

May 2021

Łukasz from CCDS

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2021

Great tool for customer service

Thanks to using the services of this company, our communication is smooth, because the SMS messages we send in bulk arrive instantaneously to recipients

Pros

The company's offer was selected mainly due to the high level of service quality and security guarantee. Noteworthy is the technical department, helpful both for the stage of service implementation, as well as during its implementation.

Cons

It's hard to find a similar tool, so there are no disadvantages

Reasons for Choosing 2way

Price, difficulty in setting up, functionality

Response from 2Way Message

Replied May 2021

Thank you very much! We appreciate the opinion, especially from such a huge company.