Easy to use, easy to manage multiple teams and phone numbers, great API for automation.

The best part about Avochato is their AMAZING customer service.

It provides a very nice platform and a user friendly web environment.

The biggest negative is that some people call the number after receiving a text, which does not work well.

The customer service is top-notch. The rep is amazing to deal with and very quick to get back to us regarding any questions we have.

There are far better and less expensive options out there.

I went in to cancel and not only did it say that it was already cancelled, but it blocked me out.

Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error.

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

It was very intuitive to use and the ability to have multiple users was very effective.

I have had a great experience sending messages to my subscribers, and it has helped me promote my business more effectively.

It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch.

This program makes it easier for me and my team to stay on top of things. We love the communication we have with our clients now.

We use this as an integration with slack and it works perfectly, now we don't miss a message and can better serve our customers.

Great SMS customer support software with awesome features.

Had some trouble working it on my mobile device at first.

Nothing I don't like about it. I cannot think of anything negative to say.

Avochato’s integration with Shopify gives us the ability to contact our customer through the most relevant means — text messages. This feature is a bonus on top of Avochato’s use of use.

The platform itself is designed in a way that is easy to understand and use. Texting clients helps to build trust with our brand and this is definitely a great solution for that need.

Super easy to procure, implement, and start using.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

When using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs.

I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus.

Easy to use and more importantly they delivered incredible results!!!! Fabulous technology and great team to work with.

Free trial that helps you assess the product with no risk. The customer support is super quick and responsive to help with any questions.

Awesome support, easy to send messages -- Good software.

They always got right back to me with all my questions. Were very helpful and a great pleasure to do business with.

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

They have capabilities that I had previously thought were exclusive to other platforms. Their sales team is professional and fun to chat with.

The ease of use and the price. It is also very easy to set up.

Pony Express hq has great customer service. Quick response time, super helpful, friendly, and professional.

I like that it is easy to use. It is also inexpensive compared to other services.

So, being a community manager its definitely handy tools for me and my company.

Reaching out to my community members. I don't have to remember whom to invite next event.

Easy user interface and high quality deliver service.

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback.

I love the bulk import without a waiting period.

Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever.

A very great way to get a short message to my customers at once. Easy to understand platform and very user friendly.

So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try.

I love how easy to use the product is, and that my users can subscribe on their own.

I had a little trouble logging in on the phone portion of the App. But, connectivity could have been the issue.

The thing that I liked most about this software is how easy it us for consumers to sign up via texting the key phrase to the number attached to this account.

I disliked that you are charged even if a message fails to send and cannot resend a message to individual subscribers.

This is super easy and simple to use. This service is of great value.

Inability to sort/search by zip code/geographic region.

Made the using the software frustrating when you have questions.

Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though.

Ease of building different groups and using templets for repetitive emails.

I also like that the owner is quite responsive when replying to the introduction emails I really didn't expect a human response, that was pretty awesome.

I appreciated how easy it is to send messages, add subscribers, and time the release of a message.

The online format isn't the most user-friendly, and there is no apple app.

Good until you have questions that you need answered.

Very user friendly, pricing is great and easy billing.

Automatically assigning a random phone number to the account is regretful. Would rather be allowed to use a number recognized by recipient.

I love how easy this program is to work and how it keeps all my contacts and groups super organized.

My overall experience has been extremely well, its helped us bring in more patients. The patients also love the ease of access and the fact that they can message us back and ask questions.

US Dollar

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.


Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.


Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.



LongDescription

Link Shortening

Support Ticket Management

Text-to-Win

Employee Management

Case Management

Shortcodes

Surveys & Feedback

Mobile Alerts

Automated Responses

Mass Texting

Transfers/Routing

SMS Messaging

Templates

Scheduled Messaging

Sales Pipeline Management

Workflow Configuration

Human Handover

Reservations Management

Agent Interface

Voice Mail

Listing Management

Communication Management

Customer Database

Offline Form

Audience Targeting

Collaboration Tools

Automated Routing

Assignment Management

2-Way Messaging

Call Center Management

Template Management

Customer Complaint Tracking

Call Routing

Mobile Coupons

One-to-One Messaging

Self Service Portal

Contact Management

Lead Management

Email Marketing

Mobile Access

Survey/Poll Management

Transcripts/Chat History

Routing

Mobile Keywords

Multi-Channel Communication

Queue Management

Landing Pages/Web Forms

Pricing Management

Group Messaging

Workflow Management

Message Personalization

Ticket Management

Dynamic Content

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Conversations

Client/Property Matching

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Keyword Tracking

Interaction Tracking

Sales Onboarding & Training

Alerts/Escalation

Real Time Reporting

Chatbot

Commission Management

GDS/OTA Integration

Reporting/Analytics

Polls/Voting

Contact Database

Prioritization

Lead Qualification

Remote Access/Control

Supplier Management

Appointment Management

Workforce Management

Client Management

Quotes/Estimates

Social Promotion

Auto-Responders

Remote Support

Purchasing & Receiving

Third-Party Integrations

Survey Builder

Canned Responses

Web browser (OS agnostic)

Lite: $19 per user / month
- 1 phone number
- Multi-channel: SMS, live chat, Whatsapp
- Customizable website widget
- Basic two-way conversation management
- Broadcast messages lite
- Call forwarding Voicemail

Standard: $35 per user / month
- All items in lite 
- Unlimited broadcasts
- Advanced team management functionality: skill routing, dispositions
- AI Chatbot and additional Automation Tools (surveys, drip campaigns) 
- Advanced analytics 
- Salesforce, Zapier, Slack, Teams integration

Custom Enterprise:
- Access to Avochato’s API
- Salesforce Process Builder Workflows
- HIPAA Compliance
- Dedicated Account Rep

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Avochato

Live Online

Webinars

Documentation

Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.


Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. 


Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation. 



Engagement Tracking

Customer Segmentation

ROI Tracking

Reminders

Automated Scheduling

Campaign Analytics

Campaign Management

For Small Businesses

Customizable Fields

Campaign Scheduling

Welcome gift 100 FREE text credits.

1000 text credits: $26
2000 text credits: $44
5000 text credits: $96
10,000 text credits: $184
25,000 text credits: $384

Non-profits get the same benefits and access to Pay-As-You-Go Texting with 1,000 bonus credits.

Avochato vs Pony Express HQ

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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