# Botsplash Software Reviews, Demo & Pricing - 2026 > Review of Botsplash Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/sms-marketing/botsplash-profile --- [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / Botsplash Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/sms-marketing/botsplash-profile/reviews/)[Alternatives](https://www.softwareadvice.com/sms-marketing/botsplash-profile/alternatives/) # Botsplash 2026: Benefits, Features & Pricing Wondering if Botsplash is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Botsplash 4.5 [(55)](https://www.softwareadvice.com/sms-marketing/botsplash-profile/reviews/) Pricing Pricing available upon request ### About Botsplash Botsplash is a live chat solution designed to help businesses in the mortgage, real estate, automotive, insurance, and solar industries engage with customers through various digital channels. Live and automated conversations can be had via web chat, SMS, Facebook Messenger and more. Administrators can create custom reports, route workflows, analyze client data and receive notifications about incoming leads. Key features of Botsplash include team management, visitor identification, co-browsing, scheduled send, canned messages, and multi-agent chat. Agents can create campaigns to nurture leads, track visitors' locations, share screens with customers and view conversations on a centralized dashboard. Additionally, supervisors can customize the chat widget by adding colors, branding, automation and other elements according to website requirements. Botsplash facilitates integration with various third-party systems such as Salesforce, WordPress, Twilio, BombBomb, Zendesk, HubSpot and more. Pricing is available on request and support is extended via phone, email, FAQs, documentation and other online measures. Wondering if Botsplash is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. ## Botsplash User Interface ## Popular Botsplash Alternatives Main Product Botsplash 4.5 [(55)](https://www.softwareadvice.com/sms-marketing/botsplash-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.70Value for money - 4.77Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Quiq](https://www.softwareadvice.com/conversational-marketing/quiq-profile/) 4.5 [(37)](https://www.softwareadvice.com/conversational-marketing/quiq-profile/#reviews) Ratings Breakdown - 4.76Ease of use - 4.47Value for money - 4.59Customer support - 4.32Functionality Pricing Starting at $6000.00 per month Get Price Alternative Product [SimpleWorks](https://www.softwareadvice.com/email-marketing/simplecrm-profile/) 4.5 [(15)](https://www.softwareadvice.com/email-marketing/simplecrm-profile/#reviews) Ratings Breakdown - 4.07Ease of use - 4.29Value for money - 4.50Customer support - 4.40Functionality Pricing Starting at $30.00 per year Get Price ## Botsplash Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Botsplash Features - Popular features found in Customer Engagement Communication Management Customer History Feedback Management Live Chat Multi-Channel Communication Reporting/Analytics - More features of Botsplash 2-Way Messaging Access Controls/Permissions Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Escalation Alerts/Notifications API Automated Responses Autoresponders Campaign Management Campaign Planning Campaign Scheduling Canned Responses Chatbot Chat/Messaging Chat Transcript Collaboration Tools Configurable Workflow Contact Management CRM Customer Database Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Customizable Reports Customizable Templates Drag & Drop Engagement Tracking Event Triggered Actions File Sharing Gamification Geotargeting Intent Recognition Interaction Tracking Knowledge Base Management Lead Capture Mass Texting Message Personalization Mobile Access Monitoring Multi-Campaign Multi-Channel Management Multi-Language Natural Language Processing Natural Language Search Offline Form Performance Metrics Pre-Configured Bot Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Scheduled Messaging Screen Sharing Search/Filter Sentiment Analysis Shortcodes Single Sign On SMS Messaging Social Media Integration Support Ticket Management Surveys & Feedback Tagging Third-Party Integrations Transcripts/Chat History Transfers/Routing Visual Analytics Widgets Workflow Management ## Botsplash Integrations Freshdesk Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review Velocify Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review Follow Up Boss Integration rated undefined from -1 review Google Ads Integration rated undefined from -1 review See all 16 integrations ## Botsplash User Reviews Overall Rating 4.5 Ratings Breakdown 5 71% 4 16% 3 7% 2 2% 1 4% Secondary Ratings Ease of Use 4.5 Value for money 4.7 Customer support 4.8 Functionality 4.3 BM Brian "Bronco" M. Verified reviewer Financial Services 5001-10000 employees Used daily for less than 6 months Review source Reviewed May 2019 Botsplash improvement 4 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 2 Functionality Pros: Easy to communicate with clients/buyers/prospects. Cons: doesn't automatically bring contact into my queue... several more steps for me to secure this lead before other loan officers can grab it.. Read More JV John V. Verified reviewer Financial Services 5001-10000 employees Used daily for less than 2 years Review source Reviewed October 2022 How Botsplash helps our business 5 I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business. Cons: I wish it would allow you to use more words when you are having a conversation with a new potential client... Vendor Response John, Thank you for taking the time to leave a review! We are glad to hear that our product is enhancing your consumer engagement process. Please let us know if you ever need anything. Replied October 2022 Read More MC Michael C. Verified reviewer Financial Services 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2019 Botsplash Review 2 Great!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is really easy to use, and it is multifuctional. It is a perfect platform for Amerisave Cons: It bugs out or freezes. I have to continue refreshing or logging in and out to make it work. Both edge and IE do this. Read More SW Steven W. Verified reviewer Banking 1001-5000 employees Used daily for less than 12 months Review source Reviewed June 2021 Great Texting Platform 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The feature I like most about Botsplash is how user friendly it is. Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product. Cons: I do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution. Read More PM Paul M. Verified reviewer Financial Services 1001-5000 employees Used weekly for less than 12 months Review source Reviewed March 2020 Always improving and invaluable support 5 Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. \[SENSITIVE CONTENT HIDDEN\] are the best kind of partners you want to work with. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Botsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future. Cons: Initially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this. Read More BG Brian G. Verified reviewer Consumer Services 51-200 employees Used daily for less than 12 months Review source Reviewed January 2022 Botsplash SMS 5 I use it everyday and it makes me more efficient in my daily routine. The app on my phone works just as well when I'm on the go. Great great product! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use. Very effective and a great time saver. Cons: I really can't think of any cons with this program. Vendor Response Brian, We appreciate you taking the time to leave your feedback! It's great to hear that Botsplash has increased the efficiency of your daily routine. As always, we're here for you if you need anything! Replied February 2022 Read More ES Eric S. Verified reviewer Banking 51-200 employees Used daily for less than 12 months Review source Reviewed January 2022 Crucial for business 5 Botsplash has definitely increased my new business and communication with current and past clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The scheduled texts feature is extremely helpful and saves time. Cons: Haven't had issues and software helps in many business aspects. Vendor Response Eric, We appreciate the kind words. It's great to hear that Botsplash is making client communication more efficient for you. Please let us know if you ever need anything! Replied February 2022 Read More WJ William J. Verified reviewer Financial Services 51-200 employees Used daily for less than 12 months Review source Reviewed January 2022 Love Botsplash! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and how much it helps in all departments Cons: Have not found any cons yet. Botsplash is a great company and works with us to customize items that make it even more helpful. Vendor Response William, Thank you for taking the time to leave this review and for using Botsplash! Please let us know if you need anything, we're here to help. Replied February 2022 Read More MP Michael P. Verified reviewer Financial Services 501-1000 employees Used daily for less than 12 months Review source Reviewed March 2020 Excellent Software for Chat & SMS 5 We decided to implement Botsplash because we wanted to bring on web chat onto our various channels. After implementation, we quickly saw the potential of this product and have sense expanded it to use their text features. The support from Aru and her team has been excellent and I would highly recommend this product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Easy to setup and monitor chats - Reporting - Implementation team was phenomenal - Customer Service Cons: \- I don't have any complaints at this time Read More SM Shawn M. Verified reviewer Banking 51-200 employees Used daily for less than 12 months Review source Reviewed January 2022 Wonderful 5 Great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy and efficient. The text canned message make texting much faster. Cons: Certain words that are put into text, like loan, signals a violation error. The text does not go through. Vendor Response Shawn, We appreciate you taking the time to review Botsplash. If you ever need anything we're here for you! Replied February 2022 Read More Showing 1 - 10 of 55 Reviews [See All Reviews](https://www.softwareadvice.com/sms-marketing/botsplash-profile/reviews/) ## Other Top Recommended Customer Engagement Software [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **44** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6978) Recently recommended **26** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **22** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times Stuck Between Options? Our experts can help you compare Botsplash with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice