All Botsplash Reviews
1-25 of 55 Reviews
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Muhammad Adil
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
Botsplash
Overall integration is seamless and very helpful support team makes it a must have customer interaction software.
PROSVery intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.
CONSNot much to say about anything unusual about it. They are adding continues features and their support is always there.
Todd
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Botsplash is best in class
In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook
CONSNo complaints at this time. We are always coming up with ideas and [SENSITIVE CONTENT] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions.
Reason for choosing Botsplash
They had the most robust features, a great mobile app, and were willing to build out a robust velocify integration. It was a no brainer
Reasons for switching to Botsplash
We needed better reporting to track deliverability as well as a mobile app for our sales and ops teams.
Vendor Response
Todd, We appreciate the thorough review! It's great to hear that your outlook on Botsplash is so positive and we truly enjoy working with you. Please don't hesitate to reach out to us if you ever need anything!
Replied February 2022
Mac
Financial Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed January 2019
Botsplash review
Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.
PROSBeing able to have an instant message feature with clients. The layout of the app is easy to follow.
CONSInability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.
Vendor Response
Mac, thank you for taking the time to write this review. One of our large initiatives for 2019 is multi-agent chat. Regarding texting from direct line(personal mobile), you will require to setup your mobile number in profile section. Once the setup is complete, messages from Botsplash will be delivered to your phone when you are not on the platform. Feel free to schedule an appointment with us if you have any questions - https://calendly.com/botsplash Sorry to hear about the "freezing" problem. We will work with your admin to understand and resolve the same.
Replied January 2019
Brian
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Why I Love Botsplash
In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication.
PROSVery easy to use in gaining new business
CONSI have no complaints about botsplash. None
Reasons for switching to Botsplash
Completely out of my control. But I'm so happy we did.
Vendor Response
Brian, we appreciate your support! Thank you for taking the time to leave us a review.
Replied January 2024
Christopher
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Botsplash
10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales
PROSNot having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication.
CONSHaven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize
Reasons for switching to Botsplash
Texts were always getting blocked and flagged as spam
Vendor Response
Christopher, We appreciate you taking the time to leave us a review. It's great to hear that your SMS strategy has improved since adopting Botsplash. Please let us know if you need anything!
Replied February 2022
Lindsay
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Game Changer
Implementing Botsplash into our daily communication with borrowers has been an absolute game changer. It is so easy to use and allows us to be so much more productive!
CONSThere is not much I do not like about Botsplash, thank you!
Vendor Response
Lindsay, we're thrilled to hear that Botsplash has been a game-changer for your engagement strategy. Thank you for taking the time to leave us a review!
Replied January 2024
Joseph
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Couldn't be happier
Great experience! Great customer engagement
PROSCustomer engagement, automated texts are great
CONSThere is nothing I do not like about his product
Vendor Response
Thank you for taking the time to leave us a review! We are thrilled to hear that our solutions are heping your day-to-day customer engagement efforts.
Replied January 2024
Matthew
Banking, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed January 2019
BotSplash Review
I like the quick access to customers the best.
CONSThe new alert sound goes off too much and doesn't allow us to adjust volume. Was promised features by our company which aren't available to us. I cannot access documents that are texted in without saving them to my computer first. Locks up daily and have to exit Internet Explorer completely. Even when I'm logged into the system, it sends me emails as if I weren't.
Vendor Response
Matthew - we heard you and the others ?. You may have noticed the platform now has a volume adjustment feature. Keep it as loud or as mild as it best suits you. Appreciate the review and feedback, thanks a bunch. This helps us improve out platform and ensure you and team are getting the best.
Replied May 2019
Kelly
Financial Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed January 2019
Useful tool
A quick way to communicate with borrowers who prefer to text instead of call/email.
CONSSometimes when I go to respond to a customer's text, it tells me I don't have the right to do so because they are assigned to the loan originator. Then I have to go to the overview screen in their file to send them a response.
Vendor Response
Hello Kelly - In Feb this year, we launched "shared conversation" feature. With this you no longer need to wait of a LO to transfer you the customer. You and the LO can send messages all at the same time. If you have any questions regarding "shared conversation" feature, please reach out to Botsplash Admin at AmeriSave. Thank you for taking the time to post a review.
Replied May 2019
Kristen
Banking, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed January 2019
Great option for communication!
I love the ease of using botsplash for communication with my borrowers!
CONSI do wish multiple people within the company could text with the borrower without having to wait for transfers.
Vendor Response
Kristen thank you so much for the review. I'm sure you are aware about the "Shared Conversation" feature we launched 2 months ago. Yes! Now multiple people (Loan Officer, Processor) can join a conversation and engage at the same time. No need of transfers. All assigned agents get alerts and notifications. And, if you need to mute, we have the "mute" feature too. Hope we continue to wow you and team by providing the best tools to make conversations happy, easy and convenient, so that you can close more and faster. ?
Replied May 2019
John
Financial Services, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
How Botsplash helps our business
I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers.
PROSI like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business.
CONSI wish it would allow you to use more words when you are having a conversation with a new potential client...
Vendor Response
John, Thank you for taking the time to leave a review! We are glad to hear that our product is enhancing your consumer engagement process. Please let us know if you ever need anything.
Replied October 2022
Paul
Financial Services, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Always improving and invaluable support
Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. [SENSITIVE CONTENT HIDDEN] are the best kind of partners you want to work with.
PROSBotsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future.
CONSInitially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this.
Marc
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great software to use!
Overall this software is fantastic & is a reliable/critical tool in my daily work.
PROSUser friendly, options available, features including dialogue history
CONSIf I lock out of my computer & log back on I "sometimes" have to close out & reopen it. Not really an issue though
Vendor Response
Marc, Thank you for taking the time to leave this review! Please don't hesitate to reach out to us if you ever need anything.
Replied February 2022
Nicholas
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
Botsplash and you
Botsplash is easy to learn and makes communicating with clients a breeze.
PROSI love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless.
CONSThere are no major items I dislike. It is a quick texting program that works exactly as you'd expect.
Vendor Response
Nicholas, We're excited to hear that you have found Botsplash to be helpful and easy to use! Thank you for taking the time to leave this review. If you need anything, we're here for you.
Replied February 2022
Michael
Financial Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent Software for Chat & SMS
We decided to implement Botsplash because we wanted to bring on web chat onto our various channels. After implementation, we quickly saw the potential of this product and have sense expanded it to use their text features. The support from Aru and her team has been excellent and I would highly recommend this product.
PROS- Easy to setup and monitor chats - Reporting - Implementation team was phenomenal - Customer Service
CONS- I don't have any complaints at this time
Steven
Banking, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great Texting Platform
The feature I like most about Botsplash is how user friendly it is. Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product.
CONSI do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution.
Brian
Consumer Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Botsplash SMS
I use it everyday and it makes me more efficient in my daily routine. The app on my phone works just as well when I'm on the go. Great great product!
PROSEasy to use. Very effective and a great time saver.
CONSI really can't think of any cons with this program.
Vendor Response
Brian, We appreciate you taking the time to leave your feedback! It's great to hear that Botsplash has increased the efficiency of your daily routine. As always, we're here for you if you need anything!
Replied February 2022
Eric
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Crucial for business
Botsplash has definitely increased my new business and communication with current and past clients.
PROSThe scheduled texts feature is extremely helpful and saves time.
CONSHaven't had issues and software helps in many business aspects.
Vendor Response
Eric, We appreciate the kind words. It's great to hear that Botsplash is making client communication more efficient for you. Please let us know if you ever need anything!
Replied February 2022
Michael
Financial Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Botsplash Review
Great!!
PROSIt is really easy to use, and it is multifuctional. It is a perfect platform for Amerisave
CONSIt bugs out or freezes. I have to continue refreshing or logging in and out to make it work. Both edge and IE do this.
Kellie
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Highly Recommend Bot Splash
Easy to use and allows us to provide a strong customer service presence
PROSAll us to keep history of the conversations and have the ability to have instant connection with the borrowers
CONSThere has not been any negative takeaways
Vendor Response
Kellie, Thank you for taking the time to leave us a review! We appreciate you using Botsplash. Please don't hesitate to reach out to us with any questions.
Replied February 2022
Chartrice
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great product!
My overall experience has been great!
PROSSimple and easy way to communicate with borrowers.
CONSI really can't think of anything that I don't like about the software.
Mohamed
Banking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Fantastic Software
PROS
Easy to Maneuver and allows you to do alot with just clicking a few buttons
CONSNo complaints, it allows you to do a lot as I stated above.
William
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Love Botsplash!
Ease of use and how much it helps in all departments
CONSHave not found any cons yet. Botsplash is a great company and works with us to customize items that make it even more helpful.
Vendor Response
William, Thank you for taking the time to leave this review and for using Botsplash! Please let us know if you need anything, we're here to help.
Replied February 2022
Shawn
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Wonderful
Great
PROSEasy and efficient. The text canned message make texting much faster.
CONSCertain words that are put into text, like loan, signals a violation error. The text does not go through.
Vendor Response
Shawn, We appreciate you taking the time to review Botsplash. If you ever need anything we're here for you!
Replied February 2022
Alan
Banking, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2019
Botsplashe Review
The problem I have is generally customers don't pay attention to personal email and don't always answer the phone. Most people do always text back and it allows me to stay in contact with them.
PROSI enjoy being able to be in contact directly with the customer. It allows them to stay in touch even if they are currently busy.
CONSI don't really have any complaints. It may be that I haven't had enough time with it to see any major flaws. Everything seems to work as intended and it allows me to stay in touch with them even if they can't talk.
Vendor Response
Dunn - thank you for review and feedback. Helps us be best at what we have to offer. Hope we continue to assist you and team to convert conversations to closings!
Replied May 2019