--- title: "Prompt.io Software Reviews, Demo & Pricing - 2026" description: "Review of Prompt.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/sms-marketing/chatbox-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Prompt.io Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Prompt.io Review From $1,000/month 1 plan Wondering if Prompt.io is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Prompt.io 4.0 [(9)](https://www.softwareadvice.com/live-chat/chatbox-profile/#reviews) Pricing Starting at $1,000.00 per month ### About Prompt.io Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels. Prompt.io offers integration with different customer relationship management (CRM) solutions such as Salesforce and Oracle Service Cloud, which allows users to connect with their customers and prospects from within the solution itself. Users can also personalize messages using customer data such as name, age and address fields in the message. Prompt.io features phone assist, which allows users to request information from the customers using SMS and provides agents with customers’ information at the start of the call. Users can also create and send quotes and follow-up with their customers. Prompt.io offers subscription pricing and is available in three different pricing plans: Starter, Pro and Enterprise, based on the number of users and interactives. The vendor offers online support to customers during regular business hours. Do you work for Prompt.io? [Manage this product listing](https://www.g2.com/products/prompt-io/claim_requests/new?auto=true) Wondering if Prompt.io is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Prompt.io User Interface ## Popular Prompt.io Alternatives Main Product Prompt.io 4.0 [(9)](https://www.softwareadvice.com/live-chat/chatbox-profile/#reviews) Ratings Breakdown - 4.33Ease of use - 4.43Value for money - 4.0Customer support - 4.22Functionality Pricing Starting at $1000.00 per month Get Price Alternative Product [Sinch Engage](https://www.softwareadvice.com/crm/sinch-engage-profile/) 4.4 [(97)](https://www.softwareadvice.com/crm/sinch-engage-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.28Value for money - 4.22Customer support - 4.23Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1009)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.17Value for money - 3.97Customer support - 4.29Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(207)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.23Customer support - 4.46Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) 4.7 [(135)](https://www.softwareadvice.com/mobile-marketing/avochato-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.57Value for money - 4.76Customer support - 4.47Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(526)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.10Functionality Pricing Available upon request Get Price ## Prompt.io Pricing and Plans Prompt.io has one plan. Basic 1 is $1,000.00/mo billed monthly. Basic 1 $1,000.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Prompt.io pricing compare to alternatives? Prompt.io's starting price is $1,000.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Prompt.io4.0[(9)](https://www.softwareadvice.com/live-chat/chatbox-profile/reviews/) | $1,000.00 /mo | Not available | Not available | 4.4 | | [Sinch Engage](https://www.softwareadvice.com/crm/sinch-engage-profile/)4.4[(97)](https://www.softwareadvice.com/crm/sinch-engage-profile/reviews/) | $99.00 /mo | Available | Not available | 4.3 | | [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/)4.2[(1,009)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) | $69.00 /mo | Available | Available | 4.2 | | [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/)4.6[(207)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) | $59.00 /mo | Available | Not available | 4.3 | | [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/)4.7[(135)](https://www.softwareadvice.com/mobile-marketing/avochato-profile/reviews/) | $1.00 /mo | Available | Not available | 4.6 | Prompt.io4.0[(9)](https://www.softwareadvice.com/live-chat/chatbox-profile/reviews/) * * * Starting price $1,000.00 /mo Free trial Not available Free version Not available Value For Money 4.4 - [Sinch Engage](https://www.softwareadvice.com/crm/sinch-engage-profile/)4.4[(97)](https://www.softwareadvice.com/crm/sinch-engage-profile/reviews/) * * * Starting price $99.00 /mo Free trial Available Free version Not available Value For Money 4.3 - [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/)4.2[(1,009)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) * * * Starting price $69.00 /mo Free trial Available Free version Available Value For Money 4.2 - [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/)4.6[(207)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) * * * Starting price $59.00 /mo Free trial Available Free version Not available Value For Money 4.3 - [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/)4.7[(135)](https://www.softwareadvice.com/mobile-marketing/avochato-profile/reviews/) * * * Starting price $1.00 /mo Free trial Available Free version Not available Value For Money 4.6 ## Prompt.io Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Prompt.io 2-Way Messaging Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Application Management Automated Responses Call Center Management Campaign Scheduling Collaboration Tools Communication Management Compliance Management Consent Management Contextual Targeting Customer Database Customer History Customer Segmentation Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Security Drag & Drop Engagement Tracking Event Triggered Actions Feedback Management Help Desk Management Key Performance Indicators Keyword Tracking Knowledge Base Management Location-Based Marketing Mass Texting Message Personalization Multi-Campaign Open Rate Tracking Polls/Voting Push Notifications QR Codes Queue Management Real-Time Analytics Real-Time Data Real-Time Reporting Real-Time Updates Reminders Reporting & Statistics Role-Based Permissions Scheduled Messaging Self Service Portal Shortcodes Single Sign On SMS Marketing SMS Messaging Social Media Integration Surveys & Feedback Text-to-Win Workflow Management ## Prompt.io Integrations NationBuilder Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Ytel Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Bandwidth Integration rated undefined from -1 review ## Prompt.io User Reviews ## Prompt.io customer ratings - Overall rating: 4.0/5 - Total reviews: 9 ### Rating distribution - 5 stars: 5 reviews (56%) - 4 stars: 2 reviews (22%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (11%) - 1 star: 1 reviews (11%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.4/5 - Customer support: 4/5 - Functionality: 4.2/5 --- Have you used Prompt.io and would like to share your experience with others? ### Incredible Product that Helped Us Grow - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Venture Capital & Private Equity - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chatbox was easy to use, and more importantly, easy for our users to interact with #### Cons It took us some time to fully understand what it is capable of --- ### It's great for messaging peer to peer or broadcast - Overall rating: 4/5 - Reviewer: Brenda P. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Prompt.io does a great job with tags I enjoy how they are color coded and easy to add or remove. I really enjoyed learning new features as they do come out often. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It was very easy and straight forward to set up and manage. #### Cons I would have liked for each individual organizer or person sending out texts to have their own inbox as when there was replies everyone on the team got to see all messages. --- ### Too spotty of service to rely on - Overall rating: 2/5 - Reviewer: Kim C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox. #### Cons Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams. #### Vendor response Hi Kim, we appreciate the honest feedback on your experience with Chatbox. Uptime is one of our highest priorities, and we'll do our best to win back your trust. Please reach back out to your account team anytime that you want to discuss your experience further Replied September 2019 --- ### Useful Product, Responsive team - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward. #### Cons When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro. #### Vendor response Hi Claire, We truly appreciate your review! Thank you for being such an engaged customer! Your feedback on what we can do to improve is invaluable. Thank you for putting your trust in us! Replied September 2019 --- ### Extremely flexible company with a great product. - Overall rating: 5/5 - Reviewer: George A. - Industry: E-Learning - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive. #### Cons Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on. #### Vendor response Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon. Replied July 2017 --- ### Executive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I love the support team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease-of-use and functionality were by far most appealing #### Cons None that jumped right out at me. The product works very well. #### Vendor response Tom, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! Replied September 2019 --- ### Simplified user engagement and increase ROI within a very short time period! - Overall rating: 5/5 - Reviewer: Steve S. - Industry: Insurance - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Chatbox team from[SENSITIVE CONTENT HIDDEN] make the process so seamless and very professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That fact the the Chatbot software is so agile the time to market was drastically reduced from months to literally a few days. [SENSITIVE CONTENT HIDDEN] #### Cons No issues with the software, other than I wish I had found these guys earlier! #### Vendor response Hi Steve, it's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! Replied January 2020 --- ### Consistent Errors, Bad Choice - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I would NOT recommend Chatbox if your business relies on texting. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It's convenient to be able to text from Salesforce. #### Cons It ceases to function almost daily, there are constant errors and missed texts. They are never available for support. --- ### Chatbox saves me time. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over. #### Cons Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it. --- Showing 1 - 9 of 9 Reviews ## Other Top Recommended Live Chat Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **1** times [LiveHelpNow](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/) **4.6** (72) Recently recommended **1** times [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24244) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Prompt.io with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice