About Doctible

Doctible is a patient communication platform that enables healthcare providers to efficiently grow their practice and communicate with patients via text, website messenger, and other methods. It is suitable for medical, dental, optometry, chiropractic, and physical therapy practices. The platform provides a virtual waiting room that can be used to screen patients and streamline contactless check-in processes.

With Doctible, practice staff can utilize automated appointment reminders to save time and prevent no-shows. The platform also includes patient recall technology that monitors visit history and automatically reminds patients to book an appointment via SMS or email. Additionally, Doctible offers online scheduling capabilities for websites, allowing patient...


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Supported Operating System(s):

120 Reviews of Doctible

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(103)

103

4 stars

(13)

13

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 120 results

December 2019

User Profile Picture

Kristin from BodyRestoration

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Great way to keep up with client reviews

We send out review requests for new patients and other services to continue to build our business relationships and solve any potential problems.

Pros

Like to be able to intervene on poor reviews and correct issues before they get posted. It is also great to follow up with people and have our review management all in one place.

Cons

Seems expensive for that we are doing. We also wish it was interpreted directly with our software for easier use.

Reasons for Choosing Doctible

We dislike Facebook

July 2020

Linda from Reston Dermatology

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Set it and forget it

We have been able to raise our Google and FaceBook ratings.

Pros

Once you set up everything, you can pretty much sit back and watch your reviews come in. Auto responses are great; they keep you HIPAA compliant, and it gives you opportunity to reach out to unhappy patients.

Cons

In my last practice, I set this up as automatic. When I brought my current practice on, I was told the automatic release was no longer an option. I was able to talk them into doing the automatic feature.

Reasons for Choosing Doctible

They were very expensive.

Reasons for Switching to Doctible

It was cumbersome, you had to use your iPhone, not android, to select the patient you wanted to send the review request to. But half the time we couldn't log in to the app.

March 2021

Rosita from Rayhan & Marvizi, DDS

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

March 2021

Horrible customer service once your sign up

Horrible and still bad, but you signed and they don't care that they don't have all the features, that they have .

Pros

1st month trial, worked after that down hill

Cons

Once they get you signed up, you are persona non grata to them, off to the next victim. Don't sign contract until you know that they are not fully integrated with Dentrix.

Reasons for Switching to Doctible

They said they were fully integrated, which they are not!!! and less expensive which they are but not being fully integrated defeats the purpose.

July 2021

Brian from BRIAN M BERLINER

Company Size: 2-10 employees

Industry: Hospital & Health Care

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Improving Operation of Our Office Using Doctible

Ease of contacting patients and excellent customer service!

Pros

Doctible has served as a great way to communicate with patients. Firstly, the Patient Communicator gives us the ability to schedule appointments, get insurance information, send recalls, and send patient reminders. Additionally, the Review Management feature allows us to request patients to leave reviews on Google, monitor these reviews, and receive feedback. Finally, the customer service is phenomenal. The company checks in to make sure that the services are working and is consistently available to answer any questions that we have when using the services. I highly recommend this company, as it is a great way to connect with patients and improve our business.

Cons

Not applicable, the service is great and easy to use!

August 2019

Paul from Paul Marsh Chiropractic Corporation

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Great company, great product...

[SENSITIVE CONTENT HIDDEN] and his crew are amazing~ I never have problems, but on 1 or 2 occasions I forgot my PW or need them to reconnect the data base b/c I was beta testing for ChiroTouch they are quick to reply and jump on my computer and solve it...

Pros

Integrates with my E.H.R. software database (ChiroTouch) and will send a email to my patients asking for a honest review. If I get 4 or more stars it will give them the option to post to Google, Yelp, etc... It they give 3 stars or less it immediately shoots me a email so I can call the patient and address their concerns, before it is sent to the Google or Yelp!

Cons

After posting the 4 or 5 star review to Google or Yelp... It needs to have ALSO have the option to post the review to Instagram/Facebook with "one click of the button..."

Reasons for Choosing Doctible

Cost effective, more interactive and [SENSITIVE CONTENT HIDDEN] and his crew are more forward thinking... Willing to work with Docs to improve their product

Reasons for Switching to Doctible

Cost effective, more interactive and [SENSITIVE CONTENT HIDDEN] and his crew are more forward thinking... Willing to work with Docs to improve their product

Response from Doctible

Replied May 2020

Thank you so much for such a great review, Dr. Marsh! We work really hard to offer easy integration amongst different software, so we are happy to see that reflected on your experience. We always try our best to provide our customers with the best value for our products. We look forward to working with you!