It is good

It is very Easy to use. Even freshers can learn quickly

Reporting and analytics is not that great.

I've been using GupShup's WhatsApp marketing and SMS marketing tools for some time now, and I couldn't be more pleased with the results. GupShup has proven to be an invaluable asset to our marketing efforts, and the exceptional service provided by Stuti Dubey, our Customer Success Manager, has made the experience even more rewarding.GupShup - The Ultimate Marketing Solution:GupShup's software is nothing short of outstanding. It provides us with a powerful suite of tools for both WhatsApp and SMS marketing that have helped us connect with our audience in ways we never thought possible. The platform is user-friendly, robust, and highly customizable, making it easy to create engaging campaigns that yield impressive results.Stuti Dubey - A True Partner in Success:One of the standout features of our experience with GupShup has been the unwavering support and guidance we've received from Stuti Dubey, our dedicated Customer Success Manager. Stuti has consistently gone above and beyond to ensure our campaigns are not only successful but also tailored to our specific needs. Her expertise and commitment to our success have been instrumental in achieving our marketing goals.In conclusion, I wholeheartedly recommend GupShup as your go-to solution for WhatsApp and SMS marketing. The software's capabilities are unmatched, and Stuti Dubey's dedication to ensuring your success is truly commendable.

- Benefits of Choosing GupShup:- Exceptional WhatsApp and SMS marketing tools- Intuitive and user-friendly platform- Detailed analytics and reporting- Prompt and effective customer support- Stuti Dubey's personalized guidance and expertise

- Visibility on Meta Tagging if possible in future versions.- Reports if they can come in the form of a dashboard and not just a CSV file.

API Integration is easy thats the only benefit

Sales team is Pathetic, Inefficient Quotation Process - Multiple Follow-ups Required, Sudden increase in price without any prior notice.

I would say the kind of support we get when we have any issues are pretty impressive, Plus point is when we raise an requirements we get pretty good response and product level changes are impressive.

The product is pretty good and its secure and very understandable of the customer requirements

The new features are good. I recommend to concentrate more on the live dashboard for the customers to view the reports regularly

Easy integration and good list of features for clm enablers to do automation work.

Pricing can be better and opt in / opt out system can be managed better.

Overall experience is satisfactory

Easy integration with any products and prompt support

Sometimes Delay responses to text messages

Overall experience is above expectations. I find entire team of gupshup very customer centric and readily available to solve problems.

1) The product is simple to use, the design of their console is very intuitive and easy to understand. 2) Their APIs are well designed and consistent. This reduced the engineering effort and investment.

Although design is very clean, I think folks can add more analytical tools for giving more insights on user behaviour, interaction and errors. This insight currently is made available on request basis.

Overall a good and useful software to manage single, bulk and automated communications.

The user friendly panel and easy to use and implement system.

The cost is somewhat at the higher end as compared to other similar software

Gupshup have every good team and support services.

very easy to use and very user friendly interface and easily we can integrated with other application

GupShup need to improvements on New enhancement on Product. till no issues on product ......... our suggestions in term of future improvement

Excellent experience working with Gupshup. They never let us down.

Processing and delivery of SMSes to end user.

Not Any. Actullay the software is so fine and easy to use.

Quick insights/ suggestions from the Gupshup team which helps in scaling up the performance of the campaigns is something rarely found from such platforms. The team is very customer centric and helpful in nature.

Easy to use interface, and easy implementation of APIs. Quick response from the team in case of any issues.

Analytical tools could be better with more insights such as reasons for failure, user behaviour with the communication.

It is easy to use panel, easy access to put content for whitelisting and deploy the campaign in a short notice.

Need to have scheduler functionality and need to mention reason for rejection of template.

Ease of Use, multilevel platform, reporting & streamlined process of campaign executions. Overall a platform that gives you the freedom to explore and deliver your campaigns seamlessly

Real Time Tracking & consolidated reporting needs to be worked upon

Moderate.

Low cost.UI is pleasant.The customer support people at the least respond. But very very slow.

- Whatsapp Channel: Meta integration seems dont work well, needed support from every step from Gupshup and meta to complete migration, onboarding- Whatsapp Channel UI/UX : UI good/appealing. But UX is non intuitive and painful, - Campaing Creation, sending and followup: Several hurdles, does not work smoothly- Customer Support: is available and they do respond and solve problems but speed of such is very very slow.

The overall experience has been a good experience.

The success rate and quick services when needed.

The pricing of the product seems a bit expensive.

Gupshup is extremely easy to use, and the user interface design is very simple to understand. Gupshup make it easy to send whatsapp, sms and email campaigns from one place. Customer engagement is made easier with Gupshup converstional messaging.

No proper dashboard to maintain a list of audience members. Adding more insights like user behaviour, blocks and reports can make Gupshup more useful.

Gupshup is straight to the point on the surface but can also allow you to deep dive and get creative with business requirements improving the funnel reporting and analytics.

Can be improved on WA daily report individual number capacity.

The product was easy to use and the process of integration was smooth with no hassles. The support and sales team are super helpful.

The DIY customization feature of the bots on the go would be a beneficial feature for our use case.

A good client to work with. Someone who can build solutions for us, and someone who have more customer focus.

You have built a self-service portal while our other clients didn't built that. On top of that you guys have a proactive team who are always there for support.

Some feature to clone approved whatsApp templates to all accounts at once. This removes dependency further.

Good

Easy to use. UI and features are easy to use and implement

Customer support. Expecting something more instant and quick

1. The platforms comes as very user friendly 2. The features which are provided works very efficiently 3. Very supportive operational and support team 4.Most competitive pricing

1. Real time dashboard needs to be more robust

Product is easy to use and customer care is very helpful.

Reporting section can be improved. This could have more stats to give insight

Satisfactory

On the call customer support which is appreciated the most

Reporting machenism is what I feel is not robust

Good experience

- Customer Support - Innovative Solutions

- Reporting can be better - TATs can improve

- High Service level - Continuous improvement - Good Tech Support

Newly introduced analytical dashboard is useful.

Adding DLT template failure report on dashboard will be helpful.