A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

Great tool, even greater when calling got added.

We've been glad for the ability to have an SMS feature that can be shared across multiple sales people in our call center. It's been a good value, priced well.

The inability to send a message to multiple people quickly and easily.

Very helpful in reminding people of meetings they have scheduled with me. I also enjoy that Salesmsg links to our CRM so that texts are linked to contact records.

Very poor service, after subscribing to see the look of the panel I never used and never logged in ever after, I forgot to remove my credit card. When I contacted them 2 weeks later.

Superb Text message Platform, a new channel for reaching your customers and getting results.

The mobile app is difficult to use. It struggles to load messages so we find ourselves using the desktop app 99% of the time.

It is very hard to carry on a conversation via the app. Being tied down to a computer to respond to customers is not ideal for the mobile business we are.

They have been great about communication and helping us get everything up and running.

Just a great Hubspot integration with an amazing customer service team. Definitely know what they are doing and they are excellent in helping you reach your goals.

Overall the software works pretty well, a few glitches once in a while with the auto sends not sending but customer service is always great and assists in fixing any issues.

I like the ability and that it works with Zappier. Support is good and has been helpful.

Salesmsg is an excellent 2-Way SMS platform. Their native integration with Keap (Infusionsoft) enables us to trigger significant automations and really extend the power of their product.

I can contact customers much quicker and ensure they get there estimates.

Super easy to set up, tech support is great, and it's by far the easiest integration we've completed (and we integrate A LOT).

The ease of use is fantastic. I like how it syncs with my CRM (PIPEDRIVE).

The system is slow and the app does not work that well.

Salesmsg is an intuitive and user-friendly messaging platform designed to help businesses engage with their customers more effectively.

SalesMsg has been great. I had it up and running in no time at all.

Integration with Hubspot it's what makes it work. Tracking in Hubspots timeline with chrome extension makes you more effective and versatile.

Their integrations seem to be the best on the market. We have been pleasantly surprised about the quality and response time of their support while we learn 2-way SMS Marketing for the first time.

It’s hard to set your password, especially on iPad tablet. The chat didn’t work, says it will take hours.

The ability to set a text to be sent in the future is amazing. After that, integrating video texts, phone calls, and more makes a great package.

Texting is the way to close our customer base, so we need something quick and easy...I absolutely love this service.

I message 20-50 different clients per day, and Salesmsg makes it easy to do so. I like that I can save numerous canned messages so that I do not have to retype the same message over and over.

I love having a detached number for clients to reach me on. Makes communication very easy whether my agents prefer text and email.

Linking ActiveCampaign contact records to Salesmsg is very helpful to me. The integration was simple to set up (I'm not an IT expert).

Great product and innovative team, the ease of use and expanding functionality of the product.

Customer service is really helpful. I link up the texting platform to my booking software and I love that it has that API - it never fails.

The whole concept is one I am a huge fan of and used by marketing professionals like GaryVee and Greg Rollett.

My customers can contact me in the media they love to use.

Powerful, Easy to Use and Awesome Customer Service.

Although some areas, such as pricing and reporting capabilities, could be improved, many users appreciate Salesmsg's excellent customer support and training resources.

Missing a few small features, but they keep adding them monthly.

It's super easy to navigate around. The software itself is very responsive and fast to work with.

US Dollar

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

LongDescription

Support Ticket Management

Engagement Tracking

AB Testing

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

ROI Tracking

Data Import/Export

Email Campaign Management

Customer Support

Process/Workflow Automation

Self Service Portal

Subscriber Management

Contact Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Queue Management

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real Time Notifications

Language Detection

AI/Machine Learning

Customizable CTAs

Workflow Management

Email Management

Website Integration

Dynamic Content

Event Triggered Actions

File Sharing

CAN SPAM Compliance

Knowledge Base Management

Segmentation

Website Visitor Tracking

Geotargeting

Chat/Messaging

WYSIWYG Editor

Lead Nurturing

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Mobile Optimized Emails

Spam Blocker

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Pre-Configured Bot

Auto-Responders

Tagging

Third Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Prospecting Tools

Search/Filter

Lead Management

Communication Management

Customer History

Multi-Channel Data Collection

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intercom

Live Online

Webinars

Documentation

Videos

Salesmsg is a cloud-based solution that helps organizations communicate with customers via two-way text and multimedia messages. The platform offers a centralized dashboard, which enables businesses to manage contacts and send, receive, and organize customer conversations.


Salesmsg allows enterprises to define business hours, setup automated replies and respond to general queries using canned responses. Users can utilize the built-in search capabilities to view and resume past interactions. It offers a host of features such as data archiving, calendar management, call forwarding, shared inbox, fields merging, opt-out management, private conversations, tagging, contacts segmentation and more. Additionally, agents can send mass messages using the broadcast functionality and import contacts using CSV files.


Salesmsg supports integration with various third-party applications like HubSpot, Ontraport, Marketo, Infusionsoft, ActiveCampaign and more via Zapier. Pricing includes monthly subscriptions and support is extended via email, FAQs and other online measures.



Intercom vs Salesmsg

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