A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

I liked the most the user experience and help and customer service.

With its inbuilt filters we get the chance to create customized audiences and send out highly personalized communication to all our customers.

This is a great piece of software. Easy to use and worth for the amount paid.

OTP service is very easy to use and loved the service.

ShoutOUT is a great product at a reasonable price.

It was very easy to setup and use, API documentations are also very friendly.

I am really satisfied with ShoutOUT services when it comes to communication and new accounts. The team was really helpful.

Sender ID approval was literally immediate  unlike any others and as soon as i signed up got a welcome call from the team  to guide me through the process.

The overall experience has been really great and I have experienced this product since 2017.

Ability to create campaigns and send bulk SMS is the best part indeed also the ability to schedule them or send on the trigger is nice. Prices per SMS or Email are also good.

This app is very helpful in communicate with customers with all the channels in one place, it has a very user-friendly interface.

A very supportive team is available for any kind of inquiries. Nice and user-friendly user interfaces and clear documentation available with this product.

This feature brings easy integration and implementation as an add on service to boost the e-commerce industry.

Loved the ease of use of the software and how well the team follows-up.

Their support is awesome. System is simple to use, their lite version is really good if you are integrating with other systems.

Quick and Efficient, User-friendliness, Great customer service, Competitive pricing.

But the main problem is my HNB card is not working for online payments.

Very reasonable price and also customer caring is super. Also, some one helped me at 9.00 PM too.

The pricing scheme should be revisited. The current plans are not that beneficial for large-scale customers.

Overall experience is good compared to similar platforms.

It's a nice software that helps automate how I respond to my customers without always been there all the time.

US Dollar

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

LongDescription

Support Ticket Management

Engagement Tracking

AB Testing

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

ROI Tracking

Data Import/Export

Email Campaign Management

Customer Support

Process/Workflow Automation

Self Service Portal

Subscriber Management

Contact Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Queue Management

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

Language Detection

AI/Machine Learning

Customizable CTAs

Workflow Management

Email Management

Website Integration

Dynamic Content

Event Triggered Actions

File Sharing

CAN SPAM Compliance

Knowledge Base Management

Segmentation

Website Visitor Tracking

Geotargeting

Chat/Messaging

WYSIWYG Editor

Lead Nurturing

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Mobile Optimized Emails

Spam Blocker

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Pre-Configured Bot

Auto-Responders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Prospecting Tools

Search/Filter

Lead Management

Communication Management

Customer History

Multi-Channel Data Collection

AI customer service features included in every plan – start your free trial today.

Intercom integrates Help desk, AI Chat bot, and Proactive support to help you stay on top of your support volume and provide exceptional service.

Sign up for a free trial today - no credit card required.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intercom

Live Online

Webinars

Documentation

Videos

What is ShoutOUT?
 
ShoutOUT is an all-in-one customer communication platform for personalized SMS marketing, global bulk SMS, two way messaging, and triggered, automated and scheduled text messages. We help businesses create targeted and converting SMS campaigns to build better and long-lasting relationships with your customers. 

The ShoutOUT messaging platform comes with a simple and user-friendly UI/UX that lets you create personalized SMS marketing campaigns within minutes. Easy contact list segmentation and management, custom attributes for campaign personalization, multiple segments for better targeting, sender ID / phone number masking for better brand visibility, campaign scheduling, and last but not least, built-in link shortening and campaign analytics sum up the major features of the business texting platform. 

In addition to the above, we also provide SMS API, OTP API, and common inbox options. The SMS API gateway supports sending text messages to any number from your app and receiving text messages to you app. The OTP API supports two factor authentication code generation and validation to secure you app. Both these API can be seamlessly integrated to you app without a hassle. The shared inbox is another service provided by ShoutOUT that supports omnichannel customer service for SMS, WhatsApp, Messenger, Instagram and Viber, with multiple admins and a simple chatbot to answer FAQs. 

All these features help you save time in your personalized business text marketing efforts and scale and grow your business easily.  

ShoutOUT pricing is based on the number of SMS sent, either monthly or on-the-go, simply because our mission is to help you grow! There is no registration fee, and you get free credits during your trial period. You can choose the plan that suits you the best, from here: https://getshoutout.com/pricing. 

ShoutOUT provides communication solutions for different target markets:

Ecommerce / Woocommerce 
Banking
Healthcare
Education
Non profit organizations
Weddings
Events
Voting
Influencers / talent agencies
Restaurants
Hotels
Supermarkets and retail stores
Inter-organization communication system
HR

Unique features of the messaging platform includes:

Personalized messaging

Include customer's name and other specific information in the message content, to customize each SMS content to suit each individual customer. 

Sender ID / unique mobile number

Get a unique mobile number or custom name to send your campaigns, to increase brand exposure and create a special presence in your recipients’ inbox.

Detailed analytics
 
Track your campaigns and monitor how many SMS were delivered and opened.

Built-In URL shortening 

The built-in link shrinking tool helps reduce the number of characters taken up by a URL in the message content. 

Detailed tracking and analytics

With click tracking, you can view how many and who exactly clicked the URL. 

Campaign scheduling

Set up scheduled text messages to be sent later to get the best reach and results. 

Languages and Unicode 

Send and receive global SMS in any required language. 

Powerful Filtering and Segmentation

Filter contacts as required and create different groups based on interests, demographics and user info, and send targeted campaigns only to the relevant people.

Saved templates

Save frequently used SMS content as templates to be used later as many times as required.

Unlimited Recipients

Upload and send SMS to unlimited contacts.

Two-Way Messaging

Carry out conversational messaging via two messaging for higher conversions.

Messaging Service API 

Easily integrate the ShoutOUT SMS gateway with your website or app using SMS API tools

Two Factor Authentication

Send OTP verification to users via a text message to strengthen app security ?

For more information, visit our website: www.getshoutout.com or contact us via info@getshoutout.com

Mass Texting

SMS Messaging

Scheduled Messaging

Campaign Scheduling

2-Way Messaging

Campaign Segmentation

Message Personalization

Activity Dashboard

Alerts/Notifications

SMS Marketing

Reporting & Statistics

Reminders

Real Time Reporting

Polls/Voting

Campaign Analytics

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Starter package - Free - SMS can be purchased at the rate of $0.0160 per SMS.
Growth package - $9.99/month - SMS can be purchased at the rate of $0.0100 per SMS.
Pro package - $19.99/month - SMS can be purchased at the rate of $0.0080 per SMS.
Enterprise - Custom pricing for more than 50,000 SMS per month

Intercom vs ShoutOUT

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