It has made life a lot easier, letting customers know when there vehicle is ready for pick.

Ease of using the the product, for payments, appointment bookings

nothing I can think off the top of my head and i have not heard of staff not happy with the product

Very simple to use, stable platform that has not let us down

It's so intuitive, there is almost no learning curve.

No issues I can think of, it has been a great experience

We liked that it was very easy to use and set up, and can send things out automatically/scheduled

We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless

Instant communication with customers instead of having to wait for them to get a voicemail to respond

How easy it was for every member to learn to use multiple functions of Kimoby in less than a day

Not being on a DMS to have a seamless transition with our client base. Having to load our own appointment lists every day.

It sure cuts time from our employees to do other things i like it when i can see that morning who confirmed their appointment for the day

What i like about this software is the ease to use it. it has cut cost by automatically remind customers of their appointments let them know when they are due for service. allows us to get payment. communicate when their vehicle is done, i can go on for a while.

I honestly can`t think of anything i dislike about the product.

easy to use, quick. Its my immediate contact. I rarely have voicemails to follow up with anymore!

note setting able to write notes and reminders for myself and colleagues

cant void a payment link, wish I was able to also have video

Excellent for custome rinteraction. Huge time saver!!!

Love the ease of use. Makes customer contact much easier for scheduling appointments, reminders and being able to connect with customer for upsells, estimates and informing of vehicle ready when otherwise customer may not be able to take phone calls. A huge time saver!! Love the feature of being able to send customers pics when there is a issue with the vehicle.

Sometimes messages do not go to the right person.

With Kimoby we were able to automate some of our tasks, which allows more time to be spent where it is needed.

Software easy to navigate, setting up new users is easy. If you need assistance, a Kimoby representative helps you right away. Verses some systems you actually talk to a real person.

Would like more reporting, would be nice if we could see if the customer actually came to the store and purchased any product.

GREAT EXPERIENCE

INSTANT BACK AND FORTH COMMUNICATION COMPARED TO EMAILING, PICTURES AND VIDEO ATTACHMENTS ARE GREAT WHEN THE CUSTOMER IS DESCRIBING AN ISSUE ON HIS CAR.

I WOULD LIKED IT IF THERE IS COURSES IN PLACE TO HAVE US UTILIZE THE SYSTEM TO ITS LIMITS THAT IT OFFERS

Crystal clear quotes, no room for error

I will confirmation about any details right from the customer. Will have paper trails send pictures about damaged parts send videos or receive videos of issues with the car

I have no issues with this app, I just wished my dealership was set up for kimoby pay already!

customer communication is way more efficient, quicker and clearer

Very easy to use, quick communication with customers. Same day service conversions have gone way up

the message notifier has been inconsistent, I will not always be alerted when an incoming message has arrived. The same issue has occurred on multiple browers

[SENSITIVE CONTENT] and team have created a great software that works well with our daily operations! keep up the good work!!

Very user friendly system. Painless payment process. easy to communicate with customers. support staff is quick to respond with any issues/concerns we have.

no comment. systems works well the way it is.

very positive

It is very easy to use and the customer feedback is great. We literally barely ever pick up the actual phone anymore.

It would be nice to have a proper mobile app so the work is not desktop focused

it has been fabulous

The level of support is fantastic, any issues are resolved quickly. Their team listens to suggestions for improvements

have not found any reasons to complain about this software

Excellent. Highly recommended. We brought this system into our 18 dealerships.

The ease of use. When a team member is away, you can place an automatic response, which will direct it to another team member. The biggest thing is the text to payment method. Extremely good software

Only knock is American Express credit cards do not work on the payment portion

Customers are quicker to answer a text than a phone call or email, so makes contacting customers an easier thing,

It helps being able to contact customers without staff having to use their personal form - It also creates a record that if getting an approval for work done. The customer afterwards cannot say he did not authorize it.

We have not had any issues, any downfalls are on our side as not having the phone numbers in the correct places for contact of the customer

Instead of playing phone tag or waiting on a reply email with service customers I can get the answers we need to keep the shop moving. before our guys had to change to another job or wait until we heard back from the customer for approval.

I no longer spend my day playing phone tag with customers. my team and I can all easily access customers any time and get the answers we need so we can keep working.

not as easy to reopen a conversation or go back to review one