# Marchex Software Reviews, Demo & Pricing - 2026 > Review of Marchex Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/sms-marketing/marchex-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / Marchex Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Marchex 2026: Benefits, Features & Pricing Wondering if Marchex is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Marchex 4.4 [(32)](https://www.softwareadvice.com/sms-marketing/marchex-profile/#reviews) Pricing Pricing available upon request ### About Marchex Marchex offers an award-winning, easy-to-use call tracking platform that enables marketers to optimize their marketing performance. Learn which channels drive the best-performing leads. Understand which keywords result in the most revenue. If you drive leads via phone calls including call extensions or click-to-call ads, Marchex can help you uncover which marketing campaigns and channels result in the most revenue, so you can optimize your marketing mix and digital ad spend. Offering dozens of integrations, Marchex enables you to get your data where you need it. Wondering if Marchex is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## Marchex User Interface ## Popular Marchex Alternatives Main Product Marchex 4.4 [(32)](https://www.softwareadvice.com/sms-marketing/marchex-profile/#reviews) Ratings Breakdown - 4.16Ease of use - 4.0Value for money - 4.03Customer support - 4.03Functionality Pricing Available upon request Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [Weave](https://www.softwareadvice.com/product/158992-Weave/) 4.3 [(672)](https://www.softwareadvice.com/product/158992-Weave/reviews/) Ratings Breakdown - 4.46Ease of use - 4.10Value for money - 3.92Customer support - 4.28Functionality Pricing Available upon request Get Price ## Marchex Pricing and Plans Starting price: $0.01 Free Trial Free Version Basic $0.01 No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Marchex Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of Marchex Activity Dashboard Alerts/Notifications API Automated Responses Call Disposition Caller ID Call Recording Call Reporting Call Routing Call Tracking Metrics Call Transcription Campaign Analytics Campaign Management Conversion Tracking CRM Customer Segmentation Customizable Reports Customizable Templates Drip Campaigns Interaction Tracking IVR Keyword Tracking Lead Qualification Mass Texting Polls/Voting Real-Time Analytics SMS Messaging Text-to-Win Third-Party Integrations ## Marchex Integrations Adobe Analytics Integration rated undefined from -1 review NinjaCat Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review CRM Analytics Integration rated undefined from -1 review Google Ads Integration rated undefined from -1 review TapClicks Integration rated undefined from -1 review See all 11 integrations ## Marchex User Reviews Overall Rating 4.4 Ratings Breakdown 5 50% 4 41% 3 9% 2 0% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.0 Customer support 4.0 Functionality 4.0 Have you used Marchex and would like to share your experience with others? MV Megan V. Used daily for more than 2 years Review source Reviewed March 2018 Log in to Marchex Daily for Clients and very easy to navigate through 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me! Cons: Nothing comes to mind right now - If anything the fact that I have to go back to the home screen every time to search for a new client would like to have a search or drop down carry through on each page that would be helpful. Read More AS Anthony S. Marketing and Advertising 51-200 employees Used daily for more than 2 years Review source Reviewed February 2018 Great call tracking platform with good customer support 5 Pre-click and post click call tracking. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The userface is relatively simple to use and easy to navigate. Pulling reports is pretty straight to the point. Customer support is also very helpful. Cons: Pulling custom reports is difficult and hard to navigate through. I wish there was a way to automate certain reports such as call logs. Read More DM Deborah M. Verified reviewer Printing 2-10 employees Used monthly for more than 2 years Review source Reviewed December 2020 Marchex is a good source for call tracking needs 3 Marchex was the 1st call tracking company we used and continue to use along with another company. They were a good choice for our 1st company using call tracking Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Easy to use and share with our clients on how to use Cons: Limited reports and tracking on calls. Not as easy to share with our clients on how to use. Had to create a tutorial to email them on the steps to use to check their calls from their ads in our magazine, ORANGE COUNTY LIVING. Reasons for choosing Marchex Again, they were our 1st choice and 1st experience with a call tracking company. Read More JW J Clifford W. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for more than 2 years Review source Reviewed March 2018 Marchex provides our clients with a powerful tool to get real time insight about their customers 4 Realtime understanding of customer Satisfaction. Voice of the Customer data which can help shape marketing efforts. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Easy to navigate and manipulate data. I like the way the dashboard is organized. It provides great information in real time. Cons: Better ability to identify more specific comments in Voice of the Customer not just predetermined categories. Some of the reporting has to be printed verses just displayed. More follow up would be helpful. Read More GB Gemma B. Real Estate 11-50 employees Used daily for less than 2 years Review source Reviewed March 2018 It was such a good experience using this software 5 it helps me lot to designate the call or transfer the calls to the appropriate person. I will definitely recommend this software to the people who are planning to build their new business Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like it the most because it helps us to segregate or divide the calls to the designated person that needs to transfer the calls Cons: I don't see any reason to like this software the least because it is very helpful in our jobs. it is a great thing using this software Read More SJ Shoshana J. Used weekly for more than 2 years Review source Reviewed March 2018 Fine 4 Ratings Breakdown 4 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: Leads tracked by phone #, we can get phone numbers pretty quickly. Call DNA is helpful to see where you can skip to in the conversation to see when the agent or caller is speaking. Cons: Inability to receive reports on specific data points. Customer Support does not seem eager to actually work out problems - they try to help but are limited and when you ask for something that they do not currently have, you get the feeling that your request is not being taken seriously. They tell you they will get back to you, but then sometimes their response is, sorry but we can't help you. Read More MM Maria M. Verified reviewer Used weekly for more than 2 years Review source Reviewed June 2017 Great call tracking software with great support available 5 Ratings Breakdown 2 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: There are a lot of hidden gems that can be implemented for very sophisticated call tracking. Things such as whisper messages, dedicated messages, call alerts, and dashboard access are really good. Cons: Set up is somewhat complex. I wish the process for setting up a call tracking number and campaign would be simpler as it's sometimes a bit confusing. Read More AM Apple M. Real Estate 11-50 employees Used daily for less than 12 months Review source Reviewed May 2018 this software is my widely used software. I am very thankful with this one. 4 the benefits i get from this software are organized work, i can easily backtrack my calls and I can print it out easily. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: what i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there. Also i cant print out the details and open it in spreadsheets. Cons: what i like the least about marchex is that its not that very handy for beginners. Tutorials and guide are needed in order to know how does it works. Read More AC Ana Maria C. Real Estate 2-10 employees Used daily for less than 12 months Review source Reviewed February 2018 Very pleasant and easy 4 Being able to record all the calls and at the same time tag, score and sorting are easy. Giving our agents their assigned percentage of calls is really no sweat. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Calls are easily accessed. I could also easily review, tag and score each and every call. Call DNA is ready and it also helps to know who is calling for easy giving feedback or returning the call. Cons: I assign call to certain people everyday and it will take several steps to go there. The percentage division also for calls is sometimes not that strict. Read More bs brett s. Used daily for less than 2 years Review source Reviewed February 2018 Use the system to set up numbers for our advertising clients 5 Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Easy to set up new numbers, rename numbers. System is easy to use and learn. Reporting feature is VERY good. The reports are visual, easy to customize, and our client like them. Cons: Deactivating numbers is difficult. Have to follow up to make sure we aren't being charged even deactivating them. Read More Showing 1 - 10 of 32 Reviews Load More Reviews ## Marchex Popular Comparisons [VoIP.ms vs Marchex](https://www.softwareadvice.com/sms-marketing/marchex-profile/vs/voipms/)[Ringover vs Marchex](https://www.softwareadvice.com/sms-marketing/marchex-profile/vs/ringover/)[Nextiva vs Marchex](https://www.softwareadvice.com/compare/2683-Nextiva/vs/177043-marchex/)[3CX vs Marchex](https://www.softwareadvice.com/voip/3cx-phone-system-profile/vs/marchex/) ## Other Top Recommended SMS Marketing Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (531) Recently recommended **3** times [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **3** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **1** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **1** times Stuck Between Options? 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