MessageBird
About MessageBird
Awards and Recognition
MessageBird Pricing
Pay-as-you-go. Subscriptions (coming soon)
Starting price:
$50.00 per month
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for MessageBird
1 - 5 of 150 Reviews
Sammy
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Very Easy System To Use
As a business we use a lot of communication methods, but we feel a text message achieves the best results
PROSWe can copy and paste telephone numbers from a spread sheet straight into MessageBird to avoid manual update
CONSI like everything about it - I had a problem with finding my saved templates when the system was updated - but that was my own failure to look properly
Chris
Verified reviewer
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great service, great price
Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.
PROSFantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.
CONSPerhaps provide more 'plugins' to various different pieces of software to widen availability.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2017
Hard to track lots of messages
Easier communication with the team of over 100 officers.
PROSYou can send messages effectively. The developer pack seems good. My developers are looking ot interface. Summary information on usage is good.
CONSThe export functionality is really poor. I supply security officers. I want to see what time officers text to book on and off. The columns move about in the export making analysis hard. Hours tidying the data before being able to move forard. The length of time information is held on the webpage is limited. If i wanted to look back over several months, this is not possible. The search functionality is limited.
Eugene
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed June 2021
MessageBird Review
The experience hasn't been disappointing. I would recommend them anytime.
PROSThe software provides different channels for the same price hence making it user-friendly to grasp content and get started.
CONSThe software itself is fine. The only problem I have experienced while using them is in terms of customer support. They take forever to respond to requests.
Lindsay
Verified reviewer
Consumer Goods, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
New and liking it
So far so good!
PROSI consult for multiple businesses across multiply countries, and was looking for a single platform that can accommodate a local / personal feel for our customer communications. So far, MessageBird seems to be ticking all of the boxes as we can message our US customers from our US number, Canadian with Canadian number, etc. In addition, the platform dashboard is very easy to manage, so opening this option up to teammates that are less tech savvy will be an option
CONSit would be nice to have a local customer service number in all countries where you have offices, so that we can speak to someone (if needed) without paying international phone rates. I use the chat functionality, and they were fairly responsive. Once someone did connect with me, she stuck with me through all questions.