MessageMedia software


10 reviews(5.0/5)
10 reviews(5.0/5)

MessageMedia is SMS marketing software serving clients of all sizes across the US, UK, Australia and New Zealand. It enables businesses to deliver SMS text messages over the internet. Other features include appointment reminders, billing and payments, two-factor authentication, debt collection and field services management.

MessageMedia Web SMS allows users to send text messages, reply and forward those messages straight from their browsers. Users can select from the a variety of templates, or they can customize their own messages and broadcast them to contacts in their address books.

MessageMedia allows users to send SMS text messages from Microsoft Outlook or any email service and receive replies in their inboxes. With MessageMedia’s Text to Voice generator, users can convert text messages into voice and get voice messages delivered to landline phones also.

MessageMedia’s reporting and analytics dashboard provides performance reports for sent messages. Users can visualize their results in bar, in-line or pie charts. Support options include online and phone support.

Supported Operating System(s):
Web browser (OS agnostic)

10 Reviews of MessageMedia

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  • Nancy from Kensington Place Townhomes

    Number of employees: 51-200 employees

    May 2017

    We are thoroughly enjoying using the message media for our community to keep our residents informed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!

    Cons

    Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.

    Review Source: Capterra
  • Rovshan from Just Energy Corp.

    Number of employees: 1,001-5,000 employees

    May 2017

    My overall experience is good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased show rates.

    Pros

    Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.

    Cons

    When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.

    Review Source: Capterra
  • Andrew from Niles Enterprises

    December 2016

    Smoothly running and wonderfully helpful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This long awaited software has really changed my life. I am so happy to have found it, as it has boosted my productivity by over 33%. You got that right! 1/3 of my time I am essentially getting back, and now I can continue with external endeavors that I pushed off doing before getting this game-changing product. I highly recommend this product for use in any atmosphere.

    Review Source: Capterra
  • Peter from InfoTechGuru

    November 2016

    Simple and sleek

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use. GUI is very basic. Would recommend this for use with anyone. Will continue to test this out longer for sure.

    Review Source: Capterra
  • Keith from Aramark Healthcare Technologies

    October 2016

    Customer Service Excellence!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Prompt, Courteous, and Reliable when addressing any concerns. Quick turn-around, follow-through to completion.

    Review Source: Capterra
  • Robert from Pegatron Corp.

    October 2016

    Report Options

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The overall software GUI is lacking in the reports area. Would like to see more options for reporting and even a way to setup email reports so I can get reports emailed weekly.

    Review Source: Capterra
  • Todd from Dolphin® Imaging & Management Solutions

    May 2016

    Happy with Product and Service

    Ease-of-use
    Quality
    Support

    To whom it may concern, My experience working with MessageMedia has been very positive. Everyone at the company has been responsive and helpful in answering any questions I have, and our customers are happy with their services as well. Overall I would be more than happy to recommend them.

    Review Source: Capterra
  • Fred from Milan Institute & Milan Institute of Cosmetology

    May 2016

    Responsive customer support and stable service

    Ease-of-use
    Quality
    Support

    We¿ve been utilizing MessageMedia for years for outreach and communications to prospective students, students and graduates. The service is very stable, and the few times we need customer support it¿s responsive and immediate with solutions.

    Review Source: Capterra
  • August 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Janet from Advanced Care Australia

    Number of employees: 11-50 employees

    January 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
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