Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone."
"I loved the fact you could use a company phone number. Or a 5 digits code. I liked that you could use the platform or email. I like that you used simple html to stop the signature on the work email."
"The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours."
Cons
"Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in."
MessageMedia Reviews
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January 2017
Janet from Advanced Care Australia
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
February 2019
John from Reedman-Toll Auto Group
Company Size: 201-500 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
February 2019
Great Easy Product
Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.
Pros
The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.
Cons
It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID
August 2020
Bryan from Leadpoint
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
August 2020
MessageMedia gets the job done but not much else
MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.
Pros
The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.
Cons
The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.
May 2017
Rovshan from Just Energy Corp.
Company Size: 1,001-5,000 employees
Industry: Utilities
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2017
My overall experience is good.
Increased show rates.
Pros
Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.
Cons
When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.
May 2017
Nancy from Kensington Place Townhomes
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
We are thoroughly enjoying using the message media for our community to keep our residents informed.
Pros
I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!
Cons
Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.
March 2021
Anonymous
Company Size: 1 employee
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
2.0
Functionality
2.0
March 2021
Failed delivery, unresponsive supprt.
I have had bundles of messages I tried to send fail on two separate occasions. On both it seemed as if the system failed to recognise the credit I had paid into the service. The first was eventually remedied. On the second occasion I weas told my support query would be forwarded to an account manager, but there was no response or action within the following two weeks.
Pros
It provided multi-recipient messaging and progress logs
Cons
Recurrent issues blocked delivery of messages
Reasons for Choosing MessageMedia
First I found that supported my region.
October 2018
Amanda from mesa
Company Size: 201-500 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2018
Not the Text Winner
Communication with customers. Some customers love to text. This day and age, people don't have time to check emails, myself included.
Pros
I loved the fact you could use a company phone number. Or a 5 digits code. I liked that you could use the platform or email. I like that you used simple html to stop the signature on the work email.
Cons
I did not like that platform/it needs a lot of work. I don't like that there is no ticker, or counter to see where you are at credit wise/monies. I didn't like the lack of documents. Didn't seem very transparent.
December 2016
Andrew from Niles Enterprises
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2016
Smoothly running and wonderfully helpful!
This long awaited software has really changed my life. I am so happy to have found it, as it has boosted my productivity by over 33%. You got that right! 1/3 of my time I am essentially getting back, and now I can continue with external endeavors that I pushed off doing before getting this game-changing product. I highly recommend this product for use in any atmosphere.
May 2016
Todd from Dolphin® Imaging & Management Solutions
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2016
Happy with Product and Service
To whom it may concern, My experience working with MessageMedia has been very positive. Everyone at the company has been responsive and helpful in answering any questions I have, and our customers are happy with their services as well. Overall I would be more than happy to recommend them.
August 2018
Julian
Time Used: Free Trial
Review Source: GetApp
August 2018
May 2016
Fred from Milan Institute & Milan Institute of Cosmetology
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2016
Responsive customer support and stable service
We've been utilizing MessageMedia for years for outreach and communications to prospective students, students and graduates. The service is very stable, and the few times we need customer support it's responsive and immediate with solutions.
October 2016
Robert from Pegatron Corp.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
1.0
October 2016
Report Options
The overall software GUI is lacking in the reports area. Would like to see more options for reporting and even a way to setup email reports so I can get reports emailed weekly.
November 2016
Peter from InfoTechGuru
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2016
Simple and sleek
Very easy to use. GUI is very basic. Would recommend this for use with anyone. Will continue to test this out longer for sure.
October 2016
Keith from Aramark Healthcare Technologies
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Customer Service Excellence!
Prompt, Courteous, and Reliable when addressing any concerns. Quick turn-around, follow-through to completion.