Our business uses SMS to communicate with clients when an email is too slow. Messente has provided us with the ability to do all that at a fair price.

The API documentation is easy to use and provides clear instructions on how to implement it for your project. Pricing is one of the best I have found, and I have used quite some alternatives.

It's not easy to change or verify your custom caller ID. It's obvious that is done to ensure that no one will use it for scams or tricks, but it might take some time to set it up.

Messente is a great company, from the beginning when we reached out to get information about their business they were very informative and they helped our team get setup with ease and they have an excellent customer service team.

The team is responsive and they actually help you get your questions answered and the system is easy to use. They tell you to reach out to them if you have any questions and when you do they get you the help you need.

Maybe the cost of SMS Service, just because we are a brand new company we are watching every expense through the startup process.

I like the admin interface , the statistics module is great.

I do not like that we are not being notified when there is a system failure and our users do not receive sms with verification code.

In general, we are happy with the services.

Like the customer help, almost always receiving quick first reply

It is sometimes frustrating that we are depending on network providers so much

Overall experience has been more than satisfactory. Also like their security measures and how they recognise malicious SMS triggers on their platform and block the numbers. This has saved us from some bot attacks.

Pricing, customer support and the easy to integrate API documentation and tools.

So far haven't found any problems with Messente.

We need to deliver SMS notifications to users and do not want to deal with it ourselves. Messente has delivered on what they promise.

Well documented API, all the features we need (and more), great customer support -- what more can you wish for?

We would find it useful to have support for multiple organizations under the same account. Not a deal-breaker, though, just nice to have.

Very positive. The fact that the API changed to accommodate new ways to send messages are very positive (Viber, WhatsApp, ...), but a pain to explain to our costumers that they need a new version of the software (and the associated cost).

Very easy approach, understand and implement on our website, reasonable price, configurability and the fact that allow to administrate and implement new accounts on the same login was mega.

The API changed since our implementation (2016), so the old versions of the software stop working properly.

would definitely recommend and use for future projects.

straightforward and efficient support system

we had a bit of problem but been sorted efficiently thanks to the support team.

Messente's really simple and good working infrastructure allowed us to quickly start sending out reminder SMS'es to our clients that next sporting competition is tomorrow and your start nr is like XXX. Also simple PHP SDK was a pro.

Don't have any cons yet with Messente. Maybe the admin UI was lacking but now there is new UI and it is much much better.

You do good! Most what I like is that you hear needs and react back, and also ready to negotiate!

Customer service and account management. Both [sensitive content hidden] are two main reasons I love it so much. Thank you guys!

I lack some features for flexibility of settings that can be done on my side, for instance settings of steps of message delivery like WA-sms

Critical messages are being delivered quickly and without any loss in delivery.

High cost for mass marketing campaigns compared to the competitors.

We have linked with our core system and based on our communication customer strategy we send through messente different messages to our customers

Integration with our software on real time and reporting per each selected period with respective costs per SMS

It is missing the feature to upload a personalised SMS for each Receiver. Currently you could upload a list of different receivers but you could send to them only one sms text (all the same), whilst we would need to have an upload with Receiver and personalised sms, so Messente could send at once

The messages are sent in a fast and convenient manner. The historical data is also rather easily accesssible, even though the report itself is not that convenient.

There are no options to exclude unicode symbols automatically; We were not warned about issues in the Mexican market in spite of both Messente and other vendors being very aware of the issue.

We needed an easy solution to send SMS reminders to our customers, like a video call is about to start in their online education program (it increased participation a lot). Also we send a reminder to those who take an invoice from our store (and don't use direct payment) about 30 minutes after, that please don't forget to make the payment (it also reduced forgotten payments).

Code example in php, so it was easy to implement.

It's not possible to receive SMS messages.

Overall experience with Messente is good

What I like the most about Messente is the capability to program the tool and send automatic daily communications to our customers.

What I like the least about Messente is probably the price

The messages actually do reach the destination. If something is wrong, the explanation is usually found (and the customer support helps in case there is problem)

Lack of self-service tools. We send messages on behalf of our customers. We currently send messages to about 30 countries and use several sender names. It would help us(and your key account manager), if we could manage the sendernames ourselves (or at least see what sender names and messages are configured for each country)

API and integration with other platforms. Customer support is great. Easy to set up.

Pricing is a bit high if you have a smaller volume compared to other offers on market.

Good prices and quality, thank you for your services.

Price vs quality, easy interface, fast support, also additional information about markets from Messente side.

Few times were unexpected issues with routing.

I liked its pricing policy, as well as its wide functionality, including API integration. The service took over communication with mobile operators in different countries. Ease of use and user-friendly interface. Informative dashboard, with the ability to upload data

Would like a more proactive approach to support requests. Since logistics is a fast sphere, it is important to us that the partners with whom we cooperate are as fast as possible

As financial company we have to send lots of messages to clients - transactional and marketing ones. With messenger we can easily differentiate them and be GDPR compliant. I like API connection with our system where we can easily find out unsubscribed customers. We have tested function if phone number is active and its worth to send sms or call there but we found another supplier with better results

customer care, complexity, innovations, big company approach

additional functionality could be part of the price and more country specific

Easy to use API and back office portal, no trouble in setting it, customer support is very helpful!

I dont have such things that I would like to mention as con

because my country is very expensive about 25cemts per sms , I like the idea of sending first to viber and whatsapp before sending sms this has saved me alot of money

customer service , logic of social media sms

very well in support, but in Mexico & colombia our profit compared with other companis is very low with messente, We only use it in some cases

technology integration is the best, youre very mature in that area

the low deliver rate. others companies can deliver a message without problem and if i use messente (for the same mobile number), the platform shows that the message could not be deliver or the message is never sent to the user.

Dashboards are quite useful, but would be nice to add some more filtering by custom periods / countries / deliverability status.

As mentioned before, would be nice to add some more filtering by custom periods / countries / deliverability status.

Reliable, good documentation and easy to get started

No problems met, perfect match for my needs.