--- title: "Messente Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Messente. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Messente is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/messente-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Messente](https://www.softwareadvice.com/sms-marketing/messente-profile/) / Messente Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/messente-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/messente-profile/alternatives/) # Messente User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 84 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 64 reviews (76%) - 4 stars: 17 reviews (20%) - 3 stars: 2 reviews (2%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I like the how quickly it send messages without any delay also the customer support is very response and respond quickly. - It is really amazing that I get to communicate effectively with using my contacts especially through SMS. - A perfect tool for messaging to any set-up and it comes with perfect pricing. ### Most mentioned cons - It has no mobile app which is the most dislike thing in my point of view also the customization and features are very limited no advance feature in it. - There were little bit bugs in the functioning as sometimes the response was slow and also there can be suggested replies. - One aspect I liked least about Messente is that the platform occasionally runs a bit slow. While it's generally reliable, there are times when it could be more responsive, which can be slightly frustrating. ## Messente customer reviews Showing reviews 1-25 of 84 (page 1). ### Messente Review - Overall rating: 5/5 - Reviewer: Maria C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered This app was perfect for creating campaigns and highlighting and marketing products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This app was easy to use and I was able to use it without any training or otherwise. Having to learn too much about its particulars. It was very user friendly. #### Cons Most of the features are available without having to pay additional fees, but some are locked until payment. --- ### Reliable service for long-term partnership. - Overall rating: 5/5 - Reviewer: Olga I. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Messente has been very positive. I've had a long relationship with them, which speaks to the trust and reliability I've found in their services. Over the years, they've consistently provided strong support and a user-friendly platform, making them a valuable partner for my needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really appreciated Messente's support team and user interface. The support team was responsive and helpful, always ensuring any issues were quickly resolved. Additionally, the user interface was intuitive and easy to navigate, which made using the platform a smooth and efficient experience. #### Cons One aspect I liked least about Messente is that the platform occasionally runs a bit slow. While it's generally reliable, there are times when it could be more responsive, which can be slightly frustrating. #### Reasons for choosing Messente Competitive prices with high deliverability. --- ### luis jesus - Overall rating: 3/5 - Reviewer: luis jesus d. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very well in support, but in Mexico & colombia our profit compared with other companis is very low with messente, We only use it in some cases #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros technology integration is the best, youre very mature in that area #### Cons the low deliver rate. others companies can deliver a message without problem and if i use messente (for the same mobile number), the platform shows that the message could not be deliver or the message is never sent to the user. #### Vendor response Thank you for the feedback! We consider a high message delivery rate our strength. If you experience any message delivery issues, please contact our support. We will be happy to help! Replied December 2023 --- ### Happy review - Overall rating: 5/5 - Reviewer: TONIS T. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, we are happy with the services. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Like the customer help, almost always receiving quick first reply #### Cons It is sometimes frustrating that we are depending on network providers so much #### Reasons for switching to Messente Messente was cheaper and customer support was better #### Vendor response Thank you for sharing your feedback! Replied November 2023 --- ### Best SMS partner for a startup - Overall rating: 5/5 - Reviewer: Arnold S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been more than satisfactory. Also like their security measures and how they recognise malicious SMS triggers on their platform and block the numbers. This has saved us from some bot attacks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pricing, customer support and the easy to integrate API documentation and tools. #### Cons So far haven't found any problems with Messente. #### Reasons for choosing Messente Other alternative products didn't have the coverage that messente has or just were too expensive for a startup. #### Reasons for switching to Messente Pricing and the more user friendly admin interface and API. #### Vendor response Thank you for the feedback! Replied November 2023 --- ### An truly remarcable messaging platform - Overall rating: 5/5 - Reviewer: Daniel E. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. The fact that the API changed to accommodate new ways to send messages are very positive (Viber, WhatsApp, ...), but a pain to explain to our costumers that they need a new version of the software (and the associated cost). #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Very easy approach, understand and implement on our website, reasonable price, configurability and the fact that allow to administrate and implement new accounts on the same login was mega. #### Cons The API changed since our implementation (2016), so the old versions of the software stop working properly. #### Reasons for choosing Messente Messente was easy to implement, and allowed to perform operations the way we needed. #### Vendor response Thank you! Glad you are happy with Messente. If you still experience issues with the API, please let us know. Our Support will be happy to help you. Replied December 2023 --- ### great saver : whatsapp and viber before sending SMS - Overall rating: 4/5 - Reviewer: Zain A. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros because my country is very expensive about 25cemts per sms , I like the idea of sending first to viber and whatsapp before sending sms this has saved me alot of money #### Cons customer service , logic of social media sms #### Reasons for switching to Messente Twillio very complicated when come to send to viber and whatsapp firebase recently became very expensive for OTP service #### Vendor response Thank you! Glad you are happy with Messente. Replied December 2023 --- ### perfect support - Overall rating: 5/5 - Reviewer: Roda D. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. would definitely recommend and use for future projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros straightforward and efficient support system #### Cons we had a bit of problem but been sorted efficiently thanks to the support team. #### Reasons for choosing Messente bad start with twillio, complicated process and support not helpful enough #### Reasons for switching to Messente delayed support, inquiries were not answered completely and waited for days to get an answer, and never answered the concerns raised --- ### SMS notifications from Estonian Cup via Messente - Overall rating: 5/5 - Reviewer: Kristjan K. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Messente's really simple and good working infrastructure allowed us to quickly start sending out reminder SMS'es to our clients that next sporting competition is tomorrow and your start nr is like XXX. Also simple PHP SDK was a pro. #### Cons Don't have any cons yet with Messente. Maybe the admin UI was lacking but now there is new UI and it is much much better. #### Reasons for choosing Messente Based in Estonia and that's why it was easier with billing. --- ### Great service, great support - Overall rating: 5/5 - Reviewer: Povilas K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive. I am happy customer, who is planning to use it for many years ahead. Don't change it - it just works. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Registration was easy. Trial message run was 100% success. The price is fair (not the cheapest, but not the most-expensive) A request to use custom senders name was approved in a few hours. As I don't need stupid sales-rep dancing around my head - this was all what we need to make a decision. #### Cons None so far. Might be invoicing module should be improved and present ALL data, that I enter (like company code). #### Reasons for choosing Messente Price and support - for sendgrid. Bite (a service provider in Lithuania) proposed better prices, but for a minimum fee. Gateway API thinks, that the world rotates only around Denmark: they did not allow us to register, because we are not VAT payer (and then everything will be with 25% Danish VAT). --- ### I love working with Messente - Overall rating: 5/5 - Reviewer: Matvey B. - Verified reviewer: Yes - Industry: Information Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. You do good! Most what I like is that you hear needs and react back, and also ready to negotiate! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Customer service and account management. Both [sensitive content hidden] are two main reasons I love it so much. Thank you guys! #### Cons I lack some features for flexibility of settings that can be done on my side, for instance settings of steps of message delivery like WA-sms #### Reasons for switching to Messente Poor quality of delivery or support usually #### Vendor response Thank you for the feedback, Matvey! If you need any specific features, please let us know. We would be happy to discuss more about your messaging needs. Replied December 2023 --- ### Avafin review - Overall rating: 4/5 - Reviewer: Laura G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The messages are sent in a fast and convenient manner. The historical data is also rather easily accesssible, even though the report itself is not that convenient. #### Cons There are no options to exclude unicode symbols automatically; We were not warned about issues in the Mexican market in spite of both Messente and other vendors being very aware of the issue. #### Vendor response Thank you for the feedback, Laura! If you experience any issues with using Messente, please contact our support for help. Replied December 2023 --- ### AsstrA-Messente - Overall rating: 4/5 - Reviewer: Vladislav V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I liked its pricing policy, as well as its wide functionality, including API integration. The service took over communication with mobile operators in different countries. Ease of use and user-friendly interface. Informative dashboard, with the ability to upload data #### Cons Would like a more proactive approach to support requests. Since logistics is a fast sphere, it is important to us that the partners with whom we cooperate are as fast as possible #### Vendor response Thank you for the review, Vladislav! We will share the feedback with our Support team to improve our service. Replied November 2023 --- ### Why choose Messente - Overall rating: 5/5 - Reviewer: Sara R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I start using like more than a year and the use is great and the people involve in the account also. They help us a lot. Very Friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy used and price. They teach us in a video call were we understand all. #### Cons None. We are very happy with the product and our merchants also. #### Vendor response Thank you for the support, Sara! Replied November 2023 --- ### Feedback Kredo Finance - Overall rating: 5/5 - Reviewer: Arlinda M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have linked with our core system and based on our communication customer strategy we send through messente different messages to our customers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration with our software on real time and reporting per each selected period with respective costs per SMS #### Cons It is missing the feature to upload a personalised SMS for each Receiver. Currently you could upload a list of different receivers but you could send to them only one sms text (all the same), whilst we would need to have an upload with Receiver and personalised sms, so Messente could send at once #### Vendor response Hi Arlinda! Thank you for your review! We're glad to see that you are satisfied with the service we offer. It is actually possible to personalise SMS for each receiver. You can do it by using custom tags. You can read more about using tags here: https://messente.com/documentation/faq Feel free to contact your account manager if you need help with that. Replied February 2020 --- ### Simple UI and Easy to Use - Overall rating: 5/5 - Reviewer: Kerli R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Messente's UI is easy to use and very intuitive. I like that we can track the SMS delivery real time on the right side panel to make sure it makes it to the customer. #### Cons Since we do not use it too heavily but occasionally depending on the need, then I haven't really encountered anything that I have been struggling with. #### Vendor response Thank you for sharing your feedback! Replied November 2023 --- ### Really good user communication - Overall rating: 4/5 - Reviewer: Ander S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy and satisfied with the whole platform #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the very easy and straight forward user communication. I can always be sure that the specific person is contacted and I am notified if there are any issues if the message is not sent. I gladly recommend it to anyone if you need to contact someone via SMS. #### Cons The reporting and history check could be easier to access but in general these are minor issues. #### Vendor response Thank you, Ander! Glad you are getting value out of Messente. We'll share your feedback about reporting and history with our Product team. Replied November 2023 --- ### Excellent service - Overall rating: 5/5 - Reviewer: Janne O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The messages actually do reach the destination. If something is wrong, the explanation is usually found (and the customer support helps in case there is problem) #### Cons Lack of self-service tools. We send messages on behalf of our customers. We currently send messages to about 30 countries and use several sender names. It would help us(and your key account manager), if we could manage the sendernames ourselves (or at least see what sender names and messages are configured for each country) #### Reasons for choosing Messente We got the recommendation from our existing customer to test your product. #### Reasons for switching to Messente We tried several competing products, and had huge problems getting the messages through. --- ### Good service - Overall rating: 5/5 - Reviewer: Tomas K. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good service. Easy to setup API and good/fast support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good price , easy to use. Support is very responsible. #### Cons Need more reports but everything is ok if you know hoe to use excel. #### Reasons for choosing Messente Easy to use, good price and baltic state project ;) #### Reasons for switching to Messente light sms change API without backward compatibility. This was push to change provider ;) --- ### Efficient App - Overall rating: 5/5 - Reviewer: Vishal M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have a good experience with messente #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros That I am able to easily transfer a mass amount of numbers over #### Cons I can't sms USA from the UK. The limited amount of characters per 1 sms #### Vendor response Thank you for the feedback! If you experience any issues with sending messages to US, please contact our support. We would be happy to help! Replied December 2023 --- ### Pretty decent! - Overall rating: 4/5 - Reviewer: Monika N. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Messente is easy to integrate, and even easier to use. It really has all things SMS. #### Cons Didn't encounter any issues using this service. #### Vendor response Thank you! Glad you are happy with Messente. Replied December 2023 --- ### Mr Review :) - Overall rating: 5/5 - Reviewer: Ott K. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It just works. It just works. It just works. #### Cons Cant answer. The product is very simple to use. #### Reasons for choosing Messente Been with the company for over 10 years --- ### SYNLAB - Overall rating: 5/5 - Reviewer: Olga M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It's easy and fast. Every new user can handle it, no need for any specific guidelines. #### Cons Would like to have an option to choose which account is the default one, if you're an administrator and manage different accounts. --- ### Good - Overall rating: 5/5 - Reviewer: Juris B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to set up API connection for sms sending #### Cons Missing functionality to send messages with other channels like WhatsApp --- ### Good and noit expensive - Overall rating: 4/5 - Reviewer: Adam K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Prices of service, API that is easy to implement. #### Cons Manual sending is not very intuitive, there should be more logical steps for sending out mass sms messages. #### Reasons for choosing Messente Pricing ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/messente-profile/reviews/?page=2) --- Messente Reviews, Pros and Cons - 2026 Software Advice