Messente vs TXT180
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.6 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.7 / 5
4.7 / 5
Functionality
4.5 / 5
4.4 / 5
Last Review Written
August 14, 2024
February 2, 2023
Pros/Cons
Pros
- We are supporting Messente service via API integrated to our system for customers across the globe. It works like a charm and is very easy to set up.
- It has definitely the best in class account management and it comes at very favourable price. Over the course of our relationship they overtook other providers in the most major markets of ours.
- Very good solutions for sending out SMS's. Good and quick response time from support and KAM.
Cons
- There are no options to exclude unicode symbols automatically. We were not warned about issues in the Mexican market in spite of both Messente and other vendors being very aware of the issue.
- Status update - never can be sure if message delivered or failed. Would be beneficial to get prompt message if x% messages failed.
- Phonebook is somewhat difficult to scroll through if you have uploaded lots of contact lists and hardly ever bothered to remove the old ones manually.
Pros
- Easy to use and very affordable I like using this software because I log in, set up and do what I need to do. Since I signed up it's been the best software ever.
- I can immediately get my questions answered anytime I call. Their customer service reps are very friendly with a good sense of humor.
- I am not only gaining business from the use of txt180 but I'm helping others gain business as well.
Cons
- I have noticed weird bugs here and there - scheduled texts not sending at the time I chose, etc. It's also annoying that the time zone sometimes changes/defaults back to mountain time.
- I do not like having to select EST each time i send a message. I've accidentally hit the wrong time zone before and my messages have been delayed.
- The ordering of messages were a little confusing, especially when texts were from the same user.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
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$
Product Demo & Screenshots
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2021
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
