About Pony Express HQ


Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.

Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. 

Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation. 



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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of Pony Express HQ

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(10)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-11 of 11 reviews

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October 2018

Christopher from Classic Kia

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2018

Easy to use

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.

Pros

Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!

Cons

I do not like that I can't use a short code instead of a 10 digit.

February 2019

Dianne from Hagerstown Housing Authority

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Easiest Program

Pros

This has been a great source of communication for our agency. We have been able to sort by groups and send notifications to the applicable parties and staff.

Cons

There's no too much we don't like about the program, but would like to add another person to the notification system when needed.

April 2019

Elizabeth from The Insurance Toole

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2019

Great fit for my small business

Because I only need to receive image files, this works well for me. I do not send PDF or other attachments via text. Since my text usage is low volume, the price works well for my budget.

Pros

The price is really good for my needs. I do not use bulk mass texting or send non image attachments. This software does allow IMAGE attachments, 1 to 1 conversations, receives texts initiated by anyone using the dedicated text line #. Love the fact that I can drag and drop attachments once received.

Cons

Not much. But, wish the Conversation List (Inbox and Sent) would also show the contact's Name not just their phone #.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Efficient effective and inexpensive way to communicate with any group

I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.

Pros

I like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up.

Cons

I have not found any cons with this software thus far and I have referred this to many of my co-workers

October 2018

Shmuel from Brooklyn ChillZone

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Easy to use

They've been great. Every time there's an issue or I would like a new feature they programmed it in just like that. Simply amazing!

Pros

The most simple and cheap system I've found so far

Cons

I don't have any complaints. You guys are great!

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Best Mass Text Program!!

Pros

I love how easy this program is to work and how it keeps all my contacts and groups super organized!

Cons

I do hate that the app isn't as easy as the website, but it still works perfectly fine for me.

February 2018

Rohit from Growth Circuit, Investor & Accelerator

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Superb!

I usually prefer text than phone calls so when I host event Its hard to give a phone call reminder to each of my members rather than using pony express it solve my problem so that I can invite to my guest using SMS. So, being a community manager its definitely handy tools for me and my company.

Pros

Reaching out to my community members. I don't have to remember whom to invite next event. Once they have subscribed to our event list #keyword than we can reach out to our members so easily. I totally love using Pony Express for any event I organize either company wise or independent wise.

April 2019

Mike from Mike Gingerich Global

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

SMS Service Winner

Gives me a new tool to communicate in the method my clients use most. Very valuable!

Pros

Easy user interface and high quality deliver service. I've tried others and had failures and hassles. Not so with Pony Express! This tool delivers.

Cons

I wish it had a RSS to text message setup so that I could text subscribers automatically when I have posted a new blog post. Maybe it's in the works?

May 2018

Noah from Christ Community Church

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Awesome experience! We love this service!

Pros

I love the ease of use. It's so easy to use and our team loves it! We love that you can opt in to text message group by just one keyword by a simple number.

Cons

Nothing. We absolutely love this product. The dashboard is nice and easy to use and it's so easy to send out a mass text.

March 2019

Saul from Salon Kindle

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Favorite Texting Platform!

We are using Pony Express for a hair salon to send out updates to our texting list of existing clients when we need to fill last-minute​ cancellation(s) to keep our books filled for the day.

Pros

I really like the user interface (UI) and ease of navigation. Although I am more tech savvy​ , I feel that the UI is very intuitive and very clean and organized. I also like that the owner is quite responsive when replying to the introduction emails I really didn't expect a human response, that was pretty awesome!

Cons

Right now I don't see an app for the iPhone.

January 2019

Peyton from SavannahSkin

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

So Easy!

Pros

I love how easy this software is for me to use and how easy it is for my clients to sign up! Im really excited to add this feature to my business!

Cons

I don't like that theres a 10 digit number instead of a 4-6 digit number. but definitely wasn't a deal breaker. still easy