About Pony Express HQ

Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.

Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. 

Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as...


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Supported Operating System(s):

Web browser (OS agnostic)

24 Reviews of Pony Express HQ

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(4)

4

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

October 2018

Christopher from Classic Kia

Company Size: 1 employee

Industry: Automotive

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2018

Easy to use

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.

Pros

Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!

Cons

I do not like that I can't use a short code instead of a 10 digit.

Response from Pony Express HQ

Replied June 2019

Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team

May 2019

Audrey from Sports

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best Service We've Found!

Our overall experience has been great. We were thinking of dropping the service to our members and exhibitors because of cost and technical glitches that we encountered with other providers. So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try. We have recommended to other horse show organizations and will continue to do so.

Pros

Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever. We did a lot of research before choosing Pony Express HQ and they were also the most cost effective option with the most flexibility -- that's important for us as a non-profit organization that has heavy use followed by periods of no use.

Cons

I have suggested that an "account review" and credits usage option be added -- it would be helpful to be able to see our purchase history and cost and to plan ahead for future purchases knowing exactly how many credits were used to support each event.

Response from Pony Express HQ

Replied May 2019

Hi Audrey, We are so happy that you loved Pony Express HQ and choose us the best SMS - text message Service! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ to other horse show organizations. That is very kind of you. All the best, The Pony Express HQ Team

January 2020

Gabby from Providence High School

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

January 2020

Easy and Simple!

Great!

Pros

Its easy,simple and convenient to use. Its a fast and

Cons

I have not ran into any issues so far using this app.

December 2019

Karen from LUXE Brand International

Company Size: 2-10 employees

Industry: Entertainment

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Absolutely Easy to Use

By using this service I am now able to follow up with my leads faster.

Pros

This is super easy and simple to use. This service is of great value.

Cons

You are only allowed to upload 200 contacts per group.

Reasons for Choosing Pony Express HQ

The price point and it seems easier to use.

August 2019

Amber from Smokahontas Bakery

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

August 2019

Its a good company

Its okay. The customer service leaves something lacking and I wish there was a direct phone number to a person.

Pros

I used previous companies, and due to the nature of my business they terminated the contract without warning. I appreciate this company's policy.

Cons

The cost of the credits is a little high.

Response from Pony Express HQ

Replied October 2019

Hi Amber, We are so glad you like our company, the service, and the Pony Express HQ dashboard. Pony Express HQ is the best affordable group texting platform! We offer Pay-As-You-Go Pricing, a simple prepaid bulk SMS - text messages for any marketing budget, for any company/community size. No monthly fees, no subscription fees, no additional keyword fees. Take a look at the pricing details here; https://www.getponyexpress.com/pricing All the best, The Pony Express HQ Team