# Pony Express HQ Software Reviews, Demo & Pricing - 2026 > Review of Pony Express HQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / Pony Express HQ Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/reviews/)[Alternatives](https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/alternatives/) # Pony Express HQ 2026: Benefits, Features & Pricing Wondering if Pony Express HQ is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Pony Express HQ 4.7 [(53)](https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/reviews/) Pricing Pricing available upon request ### About Pony Express HQ Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages. Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation. Wondering if Pony Express HQ is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## Pony Express HQ User Interface ## Popular Pony Express HQ Alternatives Main Product Pony Express HQ 4.7 [(53)](https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.59Value for money - 4.64Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [Textmagic](https://www.softwareadvice.com/medical/textmagic-profile/) 4.6 [(260)](https://www.softwareadvice.com/medical/textmagic-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.40Value for money - 4.45Customer support - 4.36Functionality Pricing Available upon request Get Price Alternative Product [ClickSend](https://www.softwareadvice.com/voip/clicksend-profile/) 4.3 [(93)](https://www.softwareadvice.com/voip/clicksend-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.29Value for money - 4.36Customer support - 4.26Functionality Pricing Available upon request Get Price Alternative Product [SlickText](https://www.softwareadvice.com/sms-survey/slicktext-profile/) 4.8 [(268)](https://www.softwareadvice.com/sms-survey/slicktext-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.66Value for money - 4.87Customer support - 4.73Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Trumpia](https://www.softwareadvice.com/sms-marketing/trumpia-profile/) 4.5 [(119)](https://www.softwareadvice.com/sms-marketing/trumpia-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.29Value for money - 4.60Customer support - 4.33Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Sinch MessageMedia](https://www.softwareadvice.com/mobile-marketing/messagemedia-profile/) 4.5 [(53)](https://www.softwareadvice.com/mobile-marketing/messagemedia-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.24Value for money - 4.37Customer support - 4.34Functionality Pricing Starting at $42.00 per month Get Price ## Pony Express HQ Pricing and Plans Starting price: $12.00 Free Trial Free Version Pay As You Go Pricing $12.00 usage based Plan includes: - 100% Risk-Free! - 1¢ent Per Text Message! - A Dedicated Toll-Free Phone Number - Allow Recipients to Respond Back Privately - Collect Opt-Ins via Our Web-Widget or Keywords - Create Unlimited Keywords - Cross-Posting to Your Facebook - Forward Incoming Calls - Free Message Forwarding to Your Personal Phone - Get a Free Dedicated US Local Phone Number or Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Pony Express HQ Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of Pony Express HQ Activity Dashboard Alerts/Notifications Automated Responses Automated Scheduling Autoresponders Campaign Analytics Campaign Management Chat/Messaging Contact Database Customer Segmentation Customizable Fields Customizable Templates Mass Texting MMS Mobile Alerts Mobile Keywords Reminders ROI Tracking SMS Marketing SMS Messaging Template Management Templates ## Pony Express HQ Integrations Twilio Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review ## Pony Express HQ User Reviews Overall Rating 4.7 Ratings Breakdown 5 74% 4 19% 3 8% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.6 Customer support 4.6 Functionality 4.6 VR Verified Reviewer Used daily for less than 6 months Review source Reviewed July 2018 Efficient effective and inexpensive way to communicate with any group 5 I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up. Cons: I have not found any cons with this software thus far and I have referred this to many of my co-workers Vendor Response Hi there, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call or email. Glad you like our service and thanks for the recommending Pony Express HQ your co-workers. That is very kind of you. All the best, The Pony Express HQ Team Replied June 2019 Read More BR Barbara R. Verified reviewer Wholesale 11-50 employees Used monthly for free trial Review source Reviewed January 2025 Human Resources Manager 5 Very happy with product, I highly recommend. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to use to contact our employees quickly. Cons: Website not the friendliest to navigate. Read More CR Christopher R. Verified reviewer Entertainment 2-10 employees Used weekly for free trial Review source Reviewed November 2019 Pretty Good Software 3 Good until you have questions that you need answered Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Software is easy to use, data entry process is simple. Cons: No customer support. Made the using the software frustrating when you have questions. Reasons for choosing Pony Express HQ I haven't decided if i'm keeping it yet. Vendor Response Hi Christopher, Thank you for your feedback. Pony Express HQ is designed and loved by non-technical teams and organizations. We have a very user-friendly dashboard. Reach out to us anytime via live chat on the dashboard/website, or email. We are committed to doing whatever we can to help better your experience. Let us know anytime if you have any questions. All the best, The Pony Express HQ Support Team Replied December 2019 Read More KS Katy S. Verified reviewer Non-Profit Organization Management 2-10 employees Used weekly for less than 6 months Review source Reviewed August 2023 Easy to use and responsive support 4 Great Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The ease of use, responsiveness of your support team, and the scheduling of messages are what we like the most about your product Cons: So far I have not found anything that I am unhappy with Reasons for choosing Pony Express HQ Pony Express was recommended to us by another State organization we work closely with. Reasons for switching to Pony Express HQ Price Read More PH Peter H. Verified reviewer Consumer Services Self-Employed Used monthly for more than 2 years Review source Reviewed July 2023 love it 5 love the use and ease of it Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ease of use, can reach alot of people in a short amount of time Cons: your list goes back to the beginning after each contact is initiated Reasons for choosing Pony Express HQ the value and how much it was Read More DK Douglas K. Verified reviewer Religious Institutions 2-10 employees Used weekly for less than 12 months Review source Reviewed June 2019 Johnson Grove Church of Christ 5 The messaging service has been much more reliable than our previous service! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The cost and the convenience of having multiple people in our office set up multiple groups. Cons: The of 9am to 9pm message sending limit. I understand Pony Express wasn’t designed for churches, but there have been a few times it would have been nice to send out a late night or early message. Vendor Response Hi Douglas, We are so happy that you mention Pony Express HQ is more reliable than your previous service! You can definitely send text messages, emergency notifications, and last min. updates with your audience. We don't have the 9 am to 9 pm time limitation. We recommend that text marketing text messages should be in the business hours, not after 9 pm or earlier than 9 am. We have lots of Chuch organization in our Pony Express HQ family, definitely designed for your Church needs. We are also proud to support non-profit organizations with additional 1000 bonus text credits. Thanks for recommending Pony Express HQ to other Church organizations. That is very kind of you. We are happy to have you for over than a year. All the best, The Pony Express HQ Team Replied August 2020 Read More AK Audrey K. Verified reviewer Sports 2-10 employees Used weekly for less than 6 months Review source Reviewed May 2019 Best Service We've Found! 5 Our overall experience has been great. We were thinking of dropping the service to our members and exhibitors because of cost and technical glitches that we encountered with other providers. So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try. We have recommended to other horse show organizations and will continue to do so. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever. We did a lot of research before choosing Pony Express HQ and they were also the most cost effective option with the most flexibility -- that's important for us as a non-profit organization that has heavy use followed by periods of no use. Cons: I have suggested that an "account review" and credits usage option be added -- it would be helpful to be able to see our purchase history and cost and to plan ahead for future purchases knowing exactly how many credits were used to support each event. Vendor Response Hi Audrey, We are so happy that you loved Pony Express HQ and choose us the best SMS - text message Service! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ to other horse show organizations. That is very kind of you. All the best, The Pony Express HQ Team Replied May 2019 Read More AH Amanda H. Verified reviewer Non-Profit Organization Management 2-10 employees Used weekly for less than 6 months Review source Reviewed June 2019 Connecting Supporters 5 Pony Express HQ has provided me the opportunity to more personally connect with my non-profit's supporters on a weekly basis. Thank you! Ratings Breakdown 5 Ease of use 5 Functionality Pros: As the director of a small non-profit, I'm able to easily connect with supporters on weekly basis. I can see how many people have subscribed. It's easy to edit templates to include weekly details of happenings here. This is a great way for our supporters to have a more intimate connection with our ministry. Cons: It's hard for me to know how many credits each message uses. I'm sure if I take a closer look, I'd be able to figure it out. I just haven't yet. Vendor Response Hi Amanda, Thank you for your candid feedback about Pony Express HQ. We are always looking to improve our services; all feedback is appreciated. Pony Express HQ is designed and loved by non-technical teams and organizations. Our support team has reached out to you already, and we are committed to doing whatever we can to help better your experience. For your question; before you send a text message you can see every detail; - Click the "+Group Message Details" button; (left top on the group message window) -Your group has how many x subscriber(s) -Estimated credit cost per subscriber is x credits -Estimated total credit cost is x credits -How many x texts credit you'll spend (right bottom of the group message window) Reach out us anytime via live chat in the dashboard, and let us know if you have any other questions. We'd love to answer your questions. All the best, The Pony Express HQ Support Team Replied October 2019 Read More RE Richard E. Verified reviewer Entertainment Self-Employed Used weekly for more than 2 years Review source Reviewed June 2022 software for the small user as well as mass marketing 5 great for the small use as well large corp. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ease of building different groups and using templets for repetitive emails. Cons: automatically assigning a random phone number to the account is regretful. Would rather be allowed to use a number recognized by recipient. Read More VR Verified Reviewer Sports 51-200 employees Used daily for less than 6 months Review source Reviewed August 2018 Best Mass Text Program!! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how easy this program is to work and how it keeps all my contacts and groups super organized! Cons: I do hate that the app isn't as easy as the website, but it still works perfectly fine for me. Vendor Response Hi there, We are so glad you like our service, and the Pony Express HQ dashboard, also thanks for the kind and detailed review, and choosing Pony Express HQ is the Best Mass Text Program! We are so sorry that you feel not easy to use via mobile. We are always looking to improve our services, and we are committed to doing whatever we can to help better your mobile experience. We look forward to hearing back from you! Thank you, The Pony Express HQ Team Replied June 2019 Read More Showing 1 - 10 of 53 Reviews [See All Reviews](https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/reviews/) ## Pony Express HQ Popular Comparisons [Textmagic vs Pony Express HQ](https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/vs/textmagic/)[ClickSend vs Pony Express HQ](https://www.softwareadvice.com/voip/clicksend-profile/vs/pony-express-hq/)[SlickText vs Pony Express HQ](https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/vs/slicktext/)[Trumpia vs Pony Express HQ](https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/vs/trumpia/)[Sinch MessageMedia vs Pony Express HQ](https://www.softwareadvice.com/mobile-marketing/messagemedia-profile/vs/pony-express-hq/)[EZ Texting vs Pony Express HQ](https://www.softwareadvice.com/sms-survey/ez-texting-profile/vs/pony-express-hq/)[QuestionPro vs Pony Express HQ](https://www.softwareadvice.com/compare/78492-pony-express-hq/vs/153082-QuestionPro/) [Compare All Alternatives](https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/alternatives/) ## Other Top Recommended SMS Marketing Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (531) Recently recommended **3** times [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **3** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **1** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **1** times Stuck Between Options? 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