All Pony Express HQ Reviews
1-25 of 49 Reviews
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Christopher
Verified reviewer
Automotive, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2018
Easy to use
Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.
PROSOffers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!
CONSI do not like that I can't use a short code instead of a 10 digit.
Vendor Response
Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team
Replied June 2019
Karen
Entertainment, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Absolutely Easy to Use
By using this service I am now able to follow up with my leads faster.
PROSThis is super easy and simple to use. This service is of great value.
CONSYou are only allowed to upload 200 contacts per group.
Reason for choosing Pony Express HQ
The price point and it seems easier to use.
Vendor Response
Hi Karen, It is not true. You can add unlimited contacts in your group. Also, you can create free unlimited keywords on your account. The support team already emailed you. Details are also on our website here; https://www.getponyexpress.com/pricing Thank you for the kind and detailed review. All the best, The Pony Express HQ Team
Replied February 2020
Umair
Computer Hardware, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Repair Pros Review
Overall it is ok, not the best i've seen. Definitely could use a lot of improving
PROSThe dashboard and the csv import process
CONSLimitation on daily receipts to send message with local number, also having to pay credit per response back to the messages.
Reason for choosing Pony Express HQ
The initial price that was marketed by pony express
Katy
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Easy to use and responsive support
Great
PROSThe ease of use, responsiveness of your support team, and the scheduling of messages are what we like the most about your product
CONSSo far I have not found anything that I am unhappy with
Reason for choosing Pony Express HQ
Pony Express was recommended to us by another State organization we work closely with.
Reasons for switching to Pony Express HQ
Price
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Efficient effective and inexpensive way to communicate with any group
I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.
PROSI like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up.
CONSI have not found any cons with this software thus far and I have referred this to many of my co-workers
Vendor Response
Hi there, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call or email. Glad you like our service and thanks for the recommending Pony Express HQ your co-workers. That is very kind of you. All the best, The Pony Express HQ Team
Replied June 2019
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Best Mass Text Program!!
I love how easy this program is to work and how it keeps all my contacts and groups super organized!
CONSI do hate that the app isn't as easy as the website, but it still works perfectly fine for me.
Vendor Response
Hi there, We are so glad you like our service, and the Pony Express HQ dashboard, also thanks for the kind and detailed review, and choosing Pony Express HQ is the Best Mass Text Program! We are so sorry that you feel not easy to use via mobile. We are always looking to improve our services, and we are committed to doing whatever we can to help better your mobile experience. We look forward to hearing back from you! Thank you, The Pony Express HQ Team
Replied June 2019
Rohit
Verified reviewer
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Superb!
I usually prefer text than phone calls so when I host event Its hard to give a phone call reminder to each of my members rather than using pony express it solve my problem so that I can invite to my guest using SMS. So, being a community manager its definitely handy tools for me and my company.
PROSReaching out to my community members. I don't have to remember whom to invite next event. Once they have subscribed to our event list #keyword than we can reach out to our members so easily. I totally love using Pony Express for any event I organize either company wise or independent wise.
Vendor Response
Hi Rohit, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call. Glad you like our service and thanks for the kind and detailed review. All the best, The Pony Express HQ Team
Replied October 2019
Peter
Consumer Services, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
love it
love the use and ease of it
PROSease of use, can reach alot of people in a short amount of time
CONSyour list goes back to the beginning after each contact is initiated
Reason for choosing Pony Express HQ
the value and how much it was
Justin
Verified reviewer
Arts and Crafts, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Finally! What Ive been looking for
I run a choir in Salt Lake City, UT, and I love that this tool allows me to send out quick reheasal updates and reminders in a matter of moments instead of getting on the phone for hours, or sending emails that will inevitably go unread.
PROSI love how easy to use the product is, and that my users can subscribe on their own.
CONSSometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though!
Vendor Response
Hi Justin, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. We don't have a subscription. It is a Pay-As-You-Go. You buy text credits when you need it, that's simple. All the best, The Pony Express HQ Team
Replied November 2019
Mike
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
SMS Service Winner
Gives me a new tool to communicate in the method my clients use most. Very valuable!
PROSEasy user interface and high quality deliver service. I've tried others and had failures and hassles. Not so with Pony Express! This tool delivers.
CONSI wish it had a RSS to text message setup so that I could text subscribers automatically when I have posted a new blog post. Maybe it's in the works?
Vendor Response
Hi Mike, We are so happy that you loved Pony Express HQ and choose us the SMS Service Winner! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ. That is very kind of you. All the best, The Pony Express HQ Team
Replied May 2019
Douglas
Religious Institutions, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Johnson Grove Church of Christ
The messaging service has been much more reliable than our previous service!
PROSThe cost and the convenience of having multiple people in our office set up multiple groups.
CONSThe of 9am to 9pm message sending limit. I understand Pony Express wasn’t designed for churches, but there have been a few times it would have been nice to send out a late night or early message.
Vendor Response
Hi Douglas, We are so happy that you mention Pony Express HQ is more reliable than your previous service! You can definitely send text messages, emergency notifications, and last min. updates with your audience. We don't have the 9 am to 9 pm time limitation. We recommend that text marketing text messages should be in the business hours, not after 9 pm or earlier than 9 am. We have lots of Chuch organization in our Pony Express HQ family, definitely designed for your Church needs. We are also proud to support non-profit organizations with additional 1000 bonus text credits. Thanks for recommending Pony Express HQ to other Church organizations. That is very kind of you. We are happy to have you for over than a year. All the best, The Pony Express HQ Team
Replied August 2020
Caleb
Pharmaceuticals, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Product
My overall experience has been extremely well, its helped us bring in more patients. The patients also love the ease of access and the fact that they can message us back and ask questions.
PROSThe thing that I liked most about this software is how easy it us for consumers to sign up via texting the key phrase to the number attached to this account
CONSI feel that one good feature would be to include a way to have the mass text say the name of the person we are messaging individually
Reason for choosing Pony Express HQ
Price and ease of use.
Amanda
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2019
Connecting Supporters
Pony Express HQ has provided me the opportunity to more personally connect with my non-profit's supporters on a weekly basis. Thank you!
PROSAs the director of a small non-profit, I'm able to easily connect with supporters on weekly basis. I can see how many people have subscribed. It's easy to edit templates to include weekly details of happenings here. This is a great way for our supporters to have a more intimate connection with our ministry.
CONSIt's hard for me to know how many credits each message uses. I'm sure if I take a closer look, I'd be able to figure it out. I just haven't yet.
Vendor Response
Hi Amanda, Thank you for your candid feedback about Pony Express HQ. We are always looking to improve our services; all feedback is appreciated. Pony Express HQ is designed and loved by non-technical teams and organizations. Our support team has reached out to you already, and we are committed to doing whatever we can to help better your experience. For your question; before you send a text message you can see every detail; - Click the "+Group Message Details" button; (left top on the group message window) -Your group has how many x subscriber(s) -Estimated credit cost per subscriber is x credits -Estimated total credit cost is x credits -How many x texts credit you'll spend (right bottom of the group message window) Reach out us anytime via live chat in the dashboard, and let us know if you have any other questions. We'd love to answer your questions. All the best, The Pony Express HQ Support Team
Replied October 2019
Audrey
Sports, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Best Service We've Found!
Our overall experience has been great. We were thinking of dropping the service to our members and exhibitors because of cost and technical glitches that we encountered with other providers. So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try. We have recommended to other horse show organizations and will continue to do so.
PROSPony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever. We did a lot of research before choosing Pony Express HQ and they were also the most cost effective option with the most flexibility -- that's important for us as a non-profit organization that has heavy use followed by periods of no use.
CONSI have suggested that an "account review" and credits usage option be added -- it would be helpful to be able to see our purchase history and cost and to plan ahead for future purchases knowing exactly how many credits were used to support each event.
Vendor Response
Hi Audrey, We are so happy that you loved Pony Express HQ and choose us the best SMS - text message Service! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ to other horse show organizations. That is very kind of you. All the best, The Pony Express HQ Team
Replied May 2019
Amber
Food & Beverages, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
Its a good company
Its okay. The customer service leaves something lacking and I wish there was a direct phone number to a person.
PROSI used previous companies, and due to the nature of my business they terminated the contract without warning. I appreciate this company's policy.
CONSThe cost of the credits is a little high.
Vendor Response
Hi Amber, We are so glad you like our company, the service, and the Pony Express HQ dashboard. Pony Express HQ is the best affordable group texting platform! We offer Pay-As-You-Go pricing, a simple prepaid bulk SMS - text messages for any marketing budget, for any company/community size. No monthly fees, no subscription fees, no additional keyword fees. You send text messages as low as 1 cent per text message, and no one can't beat this. Take a look at the pricing details via this link; https://www.getponyexpress.com/pricing All the best, The Pony Express HQ Team
Replied March 2020
Dianne
Non-Profit Organization Management, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Easiest Program
This has been a great source of communication for our agency. We have been able to sort by groups and send notifications to the applicable parties and staff.
CONSThere's no too much we don't like about the program, but would like to add another person to the notification system when needed.
Vendor Response
Hi Dianne, We are so happy that your organization like our services, and thanks for the review. Actually, you can add a sub-account in your account. We will reach out you and show you how to add another person in your account, so we'll make sure that you use all the features of Pony Express HQ. All the best, The Pony Express HQ Team
Replied May 2019
Richard
Entertainment, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
software for the small user as well as mass marketing
great for the small use as well large corp.
PROSease of building different groups and using templets for repetitive emails.
CONSautomatically assigning a random phone number to the account is regretful. Would rather be allowed to use a number recognized by recipient.
MONICA
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Pony Express Review
I like that it is easy to use. It is also inexpensive compared to other services
CONSIt would be helpful if there was an option to directly insert the template instead of having to copy and paste it to the text
Angel
Religious Institutions, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
User friendly
Pony Express hq has great customer service! Quick response time, super helpful, friendly, and professional.
PROSAfter doing a lot of research on other messaging platforms I found that Pony express hq had everything that we were looking for and more to keep our Church family connected. The other thing that I really like about Pony Express hq is that it is extremely user friendly.
CONSThere are no Cons to share at this time.
Reason for choosing Pony Express HQ
Pony Express just had everything that we needed and wanted in a messaging platform.
Reasons for switching to Pony Express HQ
Pony Express hq keeps my team from having to save and keep everyone's number in their personal cell phones. As team lead I no longer worry about if messages are being sent out on time or in time for an event. Having Pony Express hq also allows my team to place our focus on other things that need to be completed.
Elizabeth
Insurance, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2019
Great fit for my small business
Because I only need to receive image files, this works well for me. I do not send PDF or other attachments via text. Since my text usage is low volume, the price works well for my budget.
PROSThe price is really good for my needs. I do not use bulk mass texting or send non image attachments. This software does allow IMAGE attachments, 1 to 1 conversations, receives texts initiated by anyone using the dedicated text line #. Love the fact that I can drag and drop attachments once received.
CONSNot much. But, wish the Conversation List (Inbox and Sent) would also show the contact's Name not just their phone #.
Vendor Response
Hi Elizabeth, We are so happy that you liked Pony Express HQ. Thank you for your feedback about Pony Express HQ. We are always looking to improve our services all feedback is appreciated. And yes, we are listening. Loved your feature request, we'll work on this and let you know very soon. All the best, The Pony Express HQ Team
Replied May 2019
Marian
Non-Profit Organization Management, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
New to Pony Express, but liking it.
I am inclined to move forward with it.
PROSUnderstood this App in about 15 -20 minutes. Had my first broadcast message out to a group of 20 within 20 minutes.
CONSI had a little trouble logging in on the phone portion of the App. But, connectivity could have been the issue. I sent a help request via email and got a response within the hour.
Reasons for switching to Pony Express HQ
Revii wasn't available any longer. It was a good product with it's own features. But, the product was discontinued.
Naomi
Apparel & Fashion, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
Finally a low-cost texting service!
The low pricing, and a free local number.
CONSThe online format isn't the most user-friendly, and there is no apple app.
Vendor Response
Hi Naomi, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. You access the Pony Express HQ dashboard, send and receive SMS - group text messages online from your computer, desktop, tablet, or mobile phone at any time to your audience, that's simple. All the best, The Pony Express HQ Team
Replied March 2020
Shmuel
Non-Profit Organization Management, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Easy to use
They've been great. Every time there's an issue or I would like a new feature they programmed it in just like that. Simply amazing!
PROSThe most simple and cheap system I've found so far
CONSI don't have any complaints. You guys are great!
Vendor Response
Hi Shmuel, You are the best! We are so happy that your organization loves Pony Express HQ service. We also love to work with your organization. Glad you like our service and thank you for the kind and detailed review. Thank you, The Pony Express HQ Team
Replied June 2019
Kris
Retail, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2021
Very convenient!
So far, it has been a great experience.
PROSA very great way to get a short message to my customers at once. Easy to understand platform and very user friendly.
CONSdoes not have an app that I can access by phone. But not too much of a setback for my use.
Sherice
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Why you should choose Pony express HQ
The monthly cost is reasonable and the emails are sent immediately.
CONSmy least favorable part of the software is the amount of credit that is used when a SMS advertisement is sent