--- title: "Sakari Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Sakari. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sakari is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/sakari-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Sakari](https://www.softwareadvice.com/sms-marketing/sakari-profile/) / Sakari Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/sakari-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/sakari-profile/alternatives/) # Sakari User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 101 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 64 reviews (63%) - 4 stars: 29 reviews (29%) - 3 stars: 4 reviews (4%) - 2 stars: 2 reviews (2%) - 1 star: 2 reviews (2%) ### Most mentioned pros - We've been using Sakari for our SMS needs and appreciate its high deliverability and user-friendly interface, making communication smooth and effective right from signup - When I first explored Sakari as a potential SMS service provider, I was on the lookout for a tool that is easy to use and would enhance our communication. - Used it as integration with HubSpot to send messages to Leads, and it works flawlessly. ### Most mentioned cons - Each time a rep tells me what to change on my website to get approved, I do it, and then it gets rejected. - I tried sending an SMS to my voip number but it has a toll free number on it instead of my number which made the clients uncomfortable and I would've felt like it was a scam from my point of view. - I sent a guy named [SENSITIVE CONTENT] numerous screenshots that I had been billed twice but heard nothing from him. ## Sakari customer reviews Showing reviews 1-25 of 101 (page 1). ### Great SMS Software - Overall rating: 5/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, the service has been great. The product works as described, the integrations are great, the iphone app to reply to messages has been useful. Integration is easy. The support team are quick to respond. Overall great experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and integrate with our clients marketing automation software Hubspot #### Cons Price - it was a little more expensive than the competition, but we're only talking a few dollars a month and the functionality adds up for the cost anyway. #### Reasons for choosing Sakari Better integration #### Reasons for switching to Sakari Better integration with our clients marketing automation software. We were looking for software and finally found Sakari --- ### Great Outgoing SMS - Overall rating: 4/5 - Reviewer: Charvi S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience overall! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Super easy to implement and get started. The entire process took less than 5 minutes. When I had a question about linking to our Zendesk, my answer was resolved quite quickly as well! #### Cons I wasn’t sure how to add other users very easily. #### Reasons for switching to Sakari Wanted to be able to send the initial outgoing SMS --- ### TERRIBLE customer service! - Overall rating: 1/5 - Reviewer: Lyndon A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered HORRIBLE customer service from this team. I have signed up for a $16 plan to text it out. I only have less than 500 contacts which the plan can handle. I set up a campaign and they forced me to upgrade to the $90 plan. I know for a fact that I only have less than 500 contacts and that the beginner one can handle. The next thing I know is that I got billed for $90 on top of the $16 plan. I contacted the customer support team and got a response initially that they cant handle it. I sent a guy named [SENSITIVE CONTENT] numerous screenshots that I had been billed twice but heard nothing from him. I know we're here to sell something but this is just ridiculous. Daylight robbery for sure. I'm not the type of guy who goes around and gives out negative reviews but this is well deserved. I would have given this team negative score as it fits. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It sends out bulk sms as advertised..... #### Cons I tried sending an SMS to my voip number but it has a toll free number on it instead of my number which made the clients uncomfortable and I would've felt like it was a scam from my point of view. There's also no way for you to get rid of the STOP message at the end of your SMS which diminishes the response rate TREMENDOUSLY! HORRIBLE! --- ### Very cool app - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of sending and tracking texts to my customers as well as integration to our CRM Hubspot #### Cons Haven't found any yet; it's only been a month or so but so far very good #### Reasons for switching to Sakari No functionality to integrate with CRM we use in TextMagic --- ### A very handy SMS tool - Overall rating: 5/5 - Reviewer: Jibran Yousuf K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Used it as integration with HubSpot to send messages to Leads, and it works flawlessly. #### Cons Nothing on my mind right now, if there will be, I will update here. --- ### Sakari - an easy to use SMS portal for mass automation - Overall rating: 5/5 - Reviewer: Nicolas B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sakari offers a wide range of telephone numbers alongside a robust assortment of options on customization. Charges for each SMS sent were cheaper when compared to other alternatives I had investigated. The usage was very straight forward with many opportunities to be sure of minimal issues for content delivery. The goal they set was to be extremely user-friendly, they delivered. The support team from Sakari was super friendly and concerned to solve any issues. The support team approached with a genuine interest in the project and attention to detail where I needed it. #### Cons I have no complaints about the software and the access it provides. --- ### Exactly what we needed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy, awesome, exactly what our company needed to make us look more professional to our customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's extremely easy to set up and compatible with HubSpot for an awesome price. #### Cons I haven't found anything I dislike about the software. I would love it if we never ran out of history for accountability reasons. But we don't send enough text for me to be able to justify buying a higher tier just for history. --- ### Does the job... Has impacted sales - Overall rating: 4/5 - Reviewer: Mark L. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Email open rates continue to go down. Sakari has given us another channel to communicate with both prospects and members that is easy and integrated with overall marketing plan. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sakari has allowed me to implement a mobile marketing plan that has supported online marketing campaigns. It's amazing how many potential users will interact over text/SMS and engage-- making them more likely to buy. It is quick to set up a campaign that is great and integrates with Zapier so my campaigns are coordinated with other marketing. #### Cons This is a new product and some convenience features (like sorting) are immature. I am certain that this will be resolved over time. --- ### Lacks basic functions - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Pretty disappointing experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Functionality: 1/5 #### Pros It integrates with Zapier to send texts to customers #### Cons You can't view the history of SMS texts sent. You can't even see what's going on. It has a bunch of kind of random features. --- ### Excellent Software for a Great Price - Overall rating: 5/5 - Reviewer: Erin P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The price is fantastic. We can hold 1:1 conversations AND send mass texts all while staying in budget. Our leads and clients feel connected to us by being able to reach out and ask questions at their leisure. True inbound marketing, and the integration with Hubspot is what made the deal. #### Cons Having access to see all messages when responding would be great. Right now you kind of have to remember what the exchange was to respond. It would be helpful to see the whole text string in one place when responding. --- ### Speeding up communication - Overall rating: 5/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sakari was easy to install and super easy to use. I love the ability to connect with my contractors in one communication or spread out individually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The Sakari software has made my job of communicating to our contractors so much easier. Our company paired it with our Hubspot and this is my dream come true not only am I am able to keep track of all my communications but my team can see and respond as well. #### Cons So far I have not encountered a reason to have a con with this software. #### Reasons for choosing Sakari I gave my recommendation for this software to our company and I was not in the process of who else they looked at. I am however glad they chose Sakari #### Reasons for switching to Sakari I needed a way to track all of our communications and for it to communicate with our Hubspot and this was the perfect match for exactly that. --- ### Great Software - Overall rating: 4/5 - Reviewer: Bryan G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This has helped us launch our Support SMS module, allowing customers to move away from sending text messages to our personal mobile phones and funneling them into Sakari. We are able to support our customers in a more professional manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use and ability to customize #### Cons The integration between contacts and text messages --- ### Reasonably priced and easy to use - Overall rating: 4/5 - Reviewer: Dana S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For our customers, texting has proven to be an effective form of communication. Sakari is the tool we use to support that. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros We needed a texting tool that worked with our primary CRM, Hubspot. I was pleasantly surprised at how easy it was to integrate and how well it fits into our existing behaviors in our CRM. Coming over from another tool that didn't offer what we needed, Sakari was perfect and very easy to set up. We've also found their pricing to be very affordable. #### Cons It would be nice if there was an option to tie the texting to our own number/service provider, the way it is currently it's possible that someone could receive multiple texts from us and they all may be coming from different phone numbers. Also, the notifications could be improved when a recipient responds to a text that we send. #### Reasons for choosing Sakari It had the features that we needed and the price was right. #### Reasons for switching to Sakari Previous tool didn't support everything that we wanted to do, while Sakari did. --- ### Great plugin for Hubspot - Overall rating: 4/5 - Reviewer: Simon B. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We needed a solution to be able to send SMS templates for Deal follow-up in our Sales process. Sakari has the flexibility to create these templates and decide how to trigger them and the actions that follow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ability to incorporate Sakari into our Automation Workflows. This has allowed SMS templates to be used in our Sales process with a couple of clicks. #### Cons Sometimes the dedicated 'Send SMS' button will appear or not appear within Hubspot. #### Reasons for choosing Sakari They were more straightforward to implement, and the Support helped with quickly troubleshoot any Automation questions I had. --- ### Needs More - Overall rating: 4/5 - Reviewer: Eloy G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. clean easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros That it accomplishes exactly what the user wants. Sending the message via SMS to the end-user. #### Cons Not enough options like workflows to automate the lead gen processes. --- ### Very good value for money - Overall rating: 5/5 - Reviewer: Laine B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are solving bulk SMS at a cheap and effective price as a business problem with Sakari. But, the value for money is excellent - we have a load of features with Sakari that other SMS providers don't offer, and they offer this suite for less than other providers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ability to set campaigns, and to be able to easily, without technical jargon, integrate this with our marketing software - HubSpot. Within a matter of minutes, we had set up the account and the campaign we wanted and had received personal customer service from Sakari. Customer executive was very helpful, knowledgeable, and helped us out with our queries. #### Cons At the moment the only thing we would like is to have the ability to send MMS messages. #### Reasons for switching to Sakari Expensive. Bad user interface. Doesn't have the option to create campaigns. Clunky to use. Hard to integrate with HubSpot. Lack of user support and service. --- ### Good Software - Overall rating: 4/5 - Reviewer: Massy A. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we like this softwarae. We are still in the first month of using it so we are still in the assessment phase. The software is relatively reliable, however I don't like their interface; all the users view all the messages. It would be more efficient if each user could see selected messages (for example: messages they sent, messages the workflow automatically sends..etc) #### Ratings breakdown - Ease of use: 4/5 - Functionality: 2/5 #### Pros It's relatively reliable. Also the setup was not complicated #### Cons We had glitches where the customer received multiple texts against the workflow --- ### Easy to use and integration is quick! - Overall rating: 5/5 - Reviewer: Derek R. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We needed a simple sms solution we could integrate into Hubspot. Sakari literally took minutes to get up and running and we were connecting with customers the same day. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros How easy and quick it was to integrate the Sakari service into our CRM system we use. #### Cons templates could be a little more straightforward when using on the hubspot side. #### Reasons for choosing Sakari the ease of integration. --- ### Excellent SMS Software with quick integrations - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience so far. The staff is quick and friendly to any questions I have and have even offered to help me further expand our workflow integrations with Sakari if necessary. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of which Sakari was able to integrate into HubSpot to allow for workflows to message prospective students. #### Cons Pricing took a little bit to understand. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great. In this day and age with sales, texting is key, especially to doctors. This program made it super easy for me and saved me a lot of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's integration with Hubspot made texting seamless. Support is super helpful if you have any problems. #### Cons Nothing really to complain about at this point --- ### Great tool - Overall rating: 5/5 - Reviewer: Scott E. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sakari is a very good tool for communicating to our fleet. The ability to track delivery and response is key. [SENSITIVE CONTENT HIDDEN] is great to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is not behind the times. Seems modern and tech current. #### Cons Can be a little cumbersome to create campaigns --- ### Great features, great integration - Overall rating: 5/5 - Reviewer: Davy P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfying. Great product #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Sakari has so many great features, I can't imagine the competition having the same #### Cons It has so many features that it can be a bit hard to understand at first. --- ### Glad we made the switch to Sakari - Overall rating: 5/5 - Reviewer: Courtney C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. simple, straightforward, saves time and money #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use, simplicity, cost, integration with Hubspot #### Cons too soon to answer, all is well right now #### Reasons for choosing Sakari cost abd integration requirements #### Reasons for switching to Sakari direct integration with Hubspot --- ### Sakari Review - Overall rating: 5/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use and integrate with Hubspot. Can't complain #### Cons Expensive, doesn't let me top-up automatically, even though it's enabled. just got 148 bounced messages with no warming #### Reasons for choosing Sakari Good demo --- ### Organized - Overall rating: 5/5 - Reviewer: Tyler O. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It's a great way to organize conversations, save template messages and store contact information! #### Cons Nothing comes to mind as to what I like least. #### Reasons for switching to Sakari Needed a more robust platform ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/sakari-profile/reviews/?page=2) --- Sakari Reviews, Pros and Cons - 2026 Software Advice