Sakari offers a wide range of telephone numbers alongside a robust assortment of options on customization. Charges for each SMS sent were cheaper when compared to other alternatives I had investigated. The usage was very straight forward with many opportunities to be sure of minimal issues for content delivery. The goal they set was to be extremely user-friendly, they delivered. The support team from Sakari was super friendly and concerned to solve any issues. The support team approached with a genuine interest in the project and attention to detail where I needed it.

I have no complaints about the software and the access it provides.

We are solving two business problems. The first is mundane - we want to send SMS reminders to people who have signed up by email and are ignoring their email. Lots of people do this even if they intend to respond because people have lost control of their email! An SMS reminder 7 days after the initial email helps us prompt them to act. We lose less leads. The second is harder - we sell tickets to people who don't have email addresses and so we do the entire interaction by SMS. We use Sakari with Squarespace, Google Sheets, and Zapier to create our own custom ticketing system that is entirely SMS-based.

I like three things about Sakari a lot. First, the way it integrated seamlessly with Hubspot to show all my Hubspot contacts in Sakari, let me see proper SMS coversation history in Hubspot, and allow me to include SMS messages in Hubspot workflows. It's added SMS to Hubspot in about 30 seconds with almost no config. Secondly, the way it has a web interface for sending and receiving text messages. Before this we had individual team members on their own phones. Now we have one interface the whole team uses. It just makes it so easy to handle conversations with our users. Finally, we've set it up to alert us by email whenever there is a new message - and even better, we can reply to the text message direct from our email without having to open the web interface. Oh and the customer support is amazingly responsive. They use Intercom so it's easy and rapid. And they are helpful and nice :)

The design and usability of the web interface is still a bit clunky. It doesn't seem to remember the sort order or column selections which is a pain. The mobile app keeps logging itself out and is therefore not very useful. I'm a little anxious that there is no two factor authentication on login. Everything else we use has 2FA.

- Quick to set up and seamless with Hubspot.

- Horrible customer service - I made an inquiry and they can't even reply to my questions. I have paid for lots of SMS that have never been delivered which is more than a pity. - Not reliable at all and can't talk with a human over the phone or chat , they took more than 1 week to answer and did not even reply to my questions. Overall , I don't recommend them at any point.

Sakari's integration with Hubspot has been a huge value add to our team. As our customers move from sales to design and then project management, the communication remains seamless.

Its integration into Hubspot. Sakari's integration with Hubspot has been a huge value add to our team. As our customers move from sales to design and then project management, the communication remains seamless.

When using within the Hubspot dashboard, every time I send a text, the window auto closes. Guessing this could/can be adjusted.

Overall, Sakari has improved our email delivery and open rate among our existing clients by preventing inbox clutter, it has improved our client participation as they are more likely to participate in real time, and it's saved team time by simplifying our texting processes and reminder schedules.

This is the only software I have found on the marketplace that seamlessly integrates with our CRM. Other texting softwares require 2 separate hosts, along with a lot of copy and pasting that makes it very difficult to track and check your work. Sakari is easy to use, easy to interface with our clients, and their customer support and advice is very transparent and easy to work with. It has saved a lot of our personal time.

We've had a few minor developer issues, but we had those issues with other texting services and Sakari's customer service was a) much more helpful b) much more transparent and c) responded much faster than previous companies we worked with. The rate of send is a bit slow with a large list, but at the same time,

The issue of having to text quite a high number of potential students has been resolved The ability for all employees to see what has been texted is very helpful The ability to type and send a message through hubspot is very time effective

Bulk text messaging is very easy and straight forward Typing a text message is very helpful for creating an effective message that is grammatically correct and free from spelling mistakes Receiving an email that indicates a text response is very helpful

Including links to websites etc within the text doesn't seem to work The extra for cost for emoji's is a downside as in education emojis are quite effective

Great support and documentation is very helpful. Big fan of this tool, I use it every day.

The integration with HS is easy and the pricing is competitive. Compared to Salesmsg

It's a bummer some of the reporting needs to be set up through custom workflows. I ended up creating a handful so I could obtain the following info that was important to me: Sent SMS Received SMS SMS Replied Date SMS Sent Date Count of SMS Sent Count of SMS Received Unsubscribed from SMS

In the business I'm working in, we need to connect teachers and students though it can be really difficult to reach to ask them their availability. I used to send them a few emails before having an answer and it was such a loss of time. Thanks to sakari, I send them SMS and we figured out that we can have an answer so much quicker than before ! Such a gain of time, exactly what we needed !

I'm currently using Sakari to send messages to some of our clients directly via Hubspot. I just have to go on the page of a client and click on "sms". As soon as I receive a response from them, I receive an email with a copy of it. The best part is that the messages are kept. It's very intuitive.

I'd say that the thing I like the least is the fact that my messages can't be too long and I need to be concise when writing a message. I never really looked forward into it so it might be a problem only via hubspot I'm not sure.

I tested four products. The customer service with Sakari is bar far the quickest and most efficient. Integration with Hubspot is great. Our sales reps find it super easy to send texts from within Hubspot. Message history is logged on contact page. When I was evaluating this software, I appreciated that they were upfront and honest about what exactly they could and could not do. There were no false promises.

Functionality still needs to be built out. When I was evaluating this software, I wanted automated text meeting reminders triggered by Hubspot meetings -- which I am told is still on the to-do list. Still waiting on this feature, longer than I had hoped.

Easy, awesome, exactly what our company needed to make us look more professional to our customers.

It's extremely easy to set up and compatible with HubSpot for an awesome price.

I haven't found anything I dislike about the software. I would love it if we never ran out of history for accountability reasons. But we don't send enough text for me to be able to justify buying a higher tier just for history.

Very pleasant, customer support is off the chart. [SENSITIVE CONTENT HIDDEN] in particular is a rockstar at making sure our needs our met any time or day.

Sakari provides an intuitive solution for our company needs around HubSpot contact outreach and automation. After finding this tool, it took little to no effort to go from 0-100 in regards to our goal to have constant communication with our contacts without ever needing to press a button.

It's a small detail but being able to separate the conversations on a user individual level more easily would be extremely helpful and valuable to our team. I know Sakari is working on a solution for this and we are excited to get our hands on that type of usability.

I love the ease of use and implementation of this product I used it at my previous workplace as well and it was super easy to implement with our sales team

I would like there to be a sakari inbox on my phone So i can differentiate personal texts from work texts

We were seeking an SMS solution as part of our Hubspot workflows, and Sakari was recommended by Hubspot. I immediately signed up for the service, did a few SMS tests, and it worked perfectly. I then assigned the deployment to my staff who got it to be fully integrated with Hubspot within 15 minutes. The Sakari support staff was completely familiar with the back-end of Hubspot - and provided the needed support

Pretty much like everything, but didn't realize that in pricing one pays for a unit for each 160 characters in an sms message - so be aware of that to keep costs under control.

We needed a solution to be able to send SMS templates for Deal follow-up in our Sales process. Sakari has the flexibility to create these templates and decide how to trigger them and the actions that follow.

I love the ability to incorporate Sakari into our Automation Workflows. This has allowed SMS templates to be used in our Sales process with a couple of clicks.

Sometimes the dedicated 'Send SMS' button will appear or not appear within Hubspot.

I use Hubspot for my CRM but today its mandatory I. My opinion to be able to text people as well as email and call. Safari maid it possible and even helped me set it up with aircall so I can text and call my clients from the same caller I'd.

Easy set up. 100 percent amazing support. I'm the guy with a million questions and always immediately always had answers. Software integration was the main purpose of finding the software and the integration to my CRM is seamless.

None. Everything has been so smooth. Thank you

Allows us to template our client texts so they are professional and standardised. It has allowed us to build further workflows into HubSpot so we can communicate with our clients via SMS seamlessly.

I don't have any cons to date. This product delivers everything we need from a SMS provider.

It's allowed us to handle a much higher volume of leads while still giving our customers the contact experience they need to move to a decision.

Sakari has allowed us to connect with customers in ways that we couldn't before in a very efficient way by integrating right into Hubspot.

Glitchy in Hubspot with some conversations not showing up.

My experience has been great. In this day and age with sales, texting is key, especially to doctors. This program made it super easy for me and saved me a lot of time.

It's integration with Hubspot made texting seamless. Support is super helpful if you have any problems.

Nothing really to complain about at this point

Excellent experience so far. The staff is quick and friendly to any questions I have and have even offered to help me further expand our workflow integrations with Sakari if necessary.

The ease of which Sakari was able to integrate into HubSpot to allow for workflows to message prospective students.

Pricing took a little bit to understand.

Email open rates continue to go down. Sakari has given us another channel to communicate with both prospects and members that is easy and integrated with overall marketing plan.

Sakari has allowed me to implement a mobile marketing plan that has supported online marketing campaigns. It's amazing how many potential users will interact over text/SMS and engage-- making them more likely to buy. It is quick to set up a campaign that is great and integrates with Zapier so my campaigns are coordinated with other marketing.

This is a new product and some convenience features (like sorting) are immature. I am certain that this will be resolved over time.

Overall my experience has been positive. Reliable and easy to use.

Easy to use from your web browser, mobile app or email.

UI is a little clunky. It would be nice to see an activity log in an easier to digest format.

Interface can be a bit clunky.

The Sakari API is huge. We're able to use the software for much more than one off texts.

The interface is a bit clunky and could be refined a bit.

It's a great way to organize conversations, save template messages and store contact information!

Nothing comes to mind as to what I like least.

Great

Easy to use and integrate with Hubspot. Can't complain

Expensive, doesn't let me top-up automatically, even though it's enabled. just got 148 bounced messages with no warming

Very easy setup process I love the idea it integrate to HubSpot workflow

Reporting needs improvment Need the ability to know if a person click link in the sms