Salesmsg

RATING:

4.68

(65)

About Salesmsg

Salesmsg is a cloud-based solution that helps organizations communicate with customers via two-way text and multimedia messages. The platform offers a centralized dashboard, which enables businesses to manage contacts and send, receive, and organize customer conversations. Salesmsg allows enterprises to define business hours, setup automated replies and respond to general queries using canned responses. Users can utilize the built-in search capabilities to view and resume past interactions. It offers a host of features such as data archiving, calendar management, call forwarding, shared inbox, fields merging, opt-out management, private conversations, tagging, contacts segmentation and more. Additionally, agents can send mass messages using the broadcast functional...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Salesmsg Pricing

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

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Salesmsg Reviews

Overall Rating

4.68

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 65 reviews

User Profile

Susan

Verified reviewer

Company size: 2-10 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2021

2-Way SMS

SalesMsg has been great. I had it up and running in no time at all.

Pros

I love this software. It's easy to set up, use, and the deep integration with ActiveCampaign has already enabled me to close two sales I would have missed previously. The app is awesome!

Cons

I haven't found anything not to like about the software yet. If I have to choose something, I'd love to see Calendly as a meeting option.

Reasons for choosing Salesmsg

The ActiveCampaign integration and app.

Reasons for switching to Salesmsg

I had programmed 2-way SMS with Twilio but there are no decent apps to use it with. TwiConnect is the only one and it doesn't do notifications.

Patrick

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2021

SMS texts for our call center booking process

We've been glad for the ability to have an SMS feature that can be shared across multiple sales people in our call center. It's been a good value, priced well.

Pros

We're able to trigger the sending of an SMS message via the API from the web-based SaaS that runs our quoting and order taking business. We can thereby start an SMS conversation automatically when the prospect requests a quote. Then we can manually follow up with that prospect within SalesMessage to close the sale. Anyone on our team can reply and see replies back. It helps us communicate outside of email for the urgent quoting and booking process in our business.

Cons

Features continue to be added, and we like the pace of development. The integration via the API was good, then some updates were made that limited the 'merge fields' (sort of) that we could make use of. We welcome more capacity for us to send data into SMS messages within the API.

Reasons for choosing Salesmsg

At the time CallRail didn't have an SMS feature, didn't have the LeadCenter features it does today. Still we like what SalesMessage has done with their API and pricing and its remained a good value for us going on 4 years.

Matthew

Company size: 1,001-5,000 employees

Industry: Banking

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

November 2018

Needs Improvement

Pros

Ability to tag, opt out and manage text messages.

Cons

The system is slow and the app does not work that well. It is very hard to carry on a conversation via the app. Being tied down to a computer to respond to customers is not ideal for the mobile business we are. It would be nice to receive a text while I am out of office and be able to respond right away opposed to waiting to get to a computer to respond.

Response from Salesmsg

Hi Matthew, we do have a mobile app for Android and iPhone so you can text on the go. Just download the mobile app and this will solve your problem.

Replied November 2018

Emily

Verified reviewer

Company size: 2-10 employees

Industry: Cosmetics

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Functional & great service

Positive

Pros

Customer service is really helpful. I link up the texting platform to my booking software and I love that it has that API - it never fails. Texts come in without any lag time. There is call forwarding that is essential for me and my business.

Cons

Little bit of a lag on call forwarding. The software can be a little buggy but that is to be expected with such a new product.

Reasons for switching to Salesmsg

They were expensive, customer service was not helpful and the capabilities featured were additional

Isaiah

Company size: 2-10 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2022

Perfect ActiveCampaign Companion

10/10

Pros

Super easy ActiveCampaign integration. Works amazingly well with automations, app is clean, messages go through without a problem and all messages are recorded in my active campaign contact notes. I’ve used a few other services and this is by far the best for 2 way automated text campaigns and automation.

Cons

Had an issue with messages not going through but it was solved quickly.

Reasons for choosing Salesmsg

Ease of integration

Reasons for switching to Salesmsg

2 way messaging and ActiveCampaign integration.

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