Simple, Scalable, Two-Way Business Texting
Supported Operating System(s):
Web browser (OS agnostic)About Salesmsg
Salesmsg is a cloud-based solution that helps organizations communicate with customers via two-way text and multimedia messages. The platform offers a centralized dashboard, which enables businesses to manage contacts and send, receive, and organize customer conversations.
Salesmsg allows enterprises to define business hours, setup automated replies and respond to general queries using canned responses. Users can utilize the built-in search capabilities to view and resume past interactions. It offers a host of features such as data archiving, calendar management, call forwarding, shared inbox, fields merging, opt-out management, private conversations, tagging, contacts segmentation and more. Additionally, agents can send mass messages using the...
47 Reviews of Salesmsg
Average User Ratings
Overall
4.68 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2021
Susan from Lassiter Publishing GRoup
Verified Reviewer
Company Size: 2-10 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2021
2-Way SMS
SalesMsg has been great. I had it up and running in no time at all.
Pros
I love this software. It's easy to set up, use, and the deep integration with ActiveCampaign has already enabled me to close two sales I would have missed previously. The app is awesome!
Cons
I haven't found anything not to like about the software yet. If I have to choose something, I'd love to see Calendly as a meeting option.
Reasons for Choosing Salesmsg
The ActiveCampaign integration and app.
Reasons for Switching to Salesmsg
I had programmed 2-way SMS with Twilio but there are no decent apps to use it with. TwiConnect is the only one and it doesn't do notifications.
November 2021
Joey from WebDrvn
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2021
Very good SMS Marketing Tool
Very good tool (I know of no better one) for marketing via SMS.
Pros
Great user interface for managing SMS with an entire contact database. I have seen NO tool even close to how good this looks. Automations, integrations with Zapier + ActiveCampaign, make this tool insanely powerful!
Cons
Missing a few small features, but they keep adding them monthly.
Reasons for Choosing Salesmsg
UI, features list.
Response from Salesmsg
Replied November 2021
Thanks Joey! Really appreciate the 5 star review!
December 2021
Ron from R M Nedd Inc.
Company Size: 1 employee
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2021
Great tool, even greater when calling got added
Great experience. I used it a LOT and it makes my work so much easier. Especially since it integrates with my CRM to allow for automations which are just wicked.
Pros
It lets me text customers and keep track of all text threads separate from my personal phone number. This is great!
Cons
Calling feature is great but still some bugs being worked out.
November 2018
Matthew from financial services
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
November 2018
Needs Improvement
Pros
Ability to tag, opt out and manage text messages.
Cons
The system is slow and the app does not work that well. It is very hard to carry on a conversation via the app. Being tied down to a computer to respond to customers is not ideal for the mobile business we are. It would be nice to receive a text while I am out of office and be able to respond right away opposed to waiting to get to a computer to respond.
Response from Salesmsg
Replied November 2018
Hi Matthew, we do have a mobile app for Android and iPhone so you can text on the go. Just download the mobile app and this will solve your problem.
November 2021
Patrick from ebusiness pros
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2021
SMS texts for our call center booking process
We've been glad for the ability to have an SMS feature that can be shared across multiple sales people in our call center. It's been a good value, priced well.
Pros
We're able to trigger the sending of an SMS message via the API from the web-based SaaS that runs our quoting and order taking business. We can thereby start an SMS conversation automatically when the prospect requests a quote. Then we can manually follow up with that prospect within SalesMessage to close the sale. Anyone on our team can reply and see replies back. It helps us communicate outside of email for the urgent quoting and booking process in our business.
Cons
Features continue to be added, and we like the pace of development. The integration via the API was good, then some updates were made that limited the 'merge fields' (sort of) that we could make use of. We welcome more capacity for us to send data into SMS messages within the API.
Reasons for Choosing Salesmsg
At the time CallRail didn't have an SMS feature, didn't have the LeadCenter features it does today. Still we like what SalesMessage has done with their API and pricing and its remained a good value for us going on 4 years.
