Salesmsg adding an inbox number
Supported Operating System(s):
Web browser (OS agnostic)About Salesmsg
Salesmsg is a cloud-based solution that helps organizations communicate with customers via two-way text and multimedia messages. The platform offers a centralized dashboard, which enables businesses to manage contacts and send, receive, and organize customer conversations.
Salesmsg allows enterprises to define business hours, setup automated replies and respond to general queries using canned responses. Users can utilize the built-in search capabilities to view and resume past interactions. It offers a host of features such as data archiving, calendar management, call forwarding, shared inbox, fields merging, opt-out management, private conversations, tagging, contacts segmentation and more. Additionally, agents can send mass messages using the broadcast func...
30 Reviews of Salesmsg
Average User Ratings
Overall
4.63 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2018
Sabrina from Southern Perfection Painting, Inc.
Verified Reviewer
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
October 2018
Salesmsg Is Amazing
Getting responses from customers immediately is fantastic.
Pros
We use this software to contact all of our clients and it works well. We are working on integrating it more fully with our current software.
Cons
It does not fully integrate with Outlook. Also, I would like SalesMessage to use our current business number to send messages. This feature does not work for us currently.
Response from Salesmsg
Replied October 2018
Thanks for the great feedback Sabrina! We do allow you to use your existing landline phone number with Salesmsg. We'll reach out and share with you how to set that up.
May 2020
Ben from Curate
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
Made for modern day sales
As the main user of salesmsg I really don't have any complaints. It was easy to setup and has been easy to utilize on a daily basis
Pros
The integration with Hubspot is what sealed the deal for us. We needed an easy way reach our customer base and salesmsg is it!
Cons
I wish there were more automated workflow options/ sequence to assign to contacts, not a need but a want for the long term
Reasons for Choosing Salesmsg
To be honest, I wasn't highly involved in the search. I know our biggest selling point were the easy of use, the hubspot integration and ultimately the low cost
November 2018
Matthew from financial services
Company Size: 1,001-5,000 employees
Industry: Banking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
November 2018
Needs Improvement
Pros
Ability to tag, opt out and manage text messages.
Cons
The system is slow and the app does not work that well. It is very hard to carry on a conversation via the app. Being tied down to a computer to respond to customers is not ideal for the mobile business we are. It would be nice to receive a text while I am out of office and be able to respond right away opposed to waiting to get to a computer to respond.
Response from Salesmsg
Replied November 2018
Hi Matthew, we do have a mobile app for Android and iPhone so you can text on the go. Just download the mobile app and this will solve your problem.
December 2018
Matt from Amplify My Business
Verified Reviewer
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
December 2018
Perfect for sales, but not for broadcasts
It was really easy to setup and the customer support has always answered my questions quickly. I ask a LOT of questions of support teams and they have done a great job at helping even when they couldn't directly solve my problems.
Pros
We've seen a big improvement in our appointment attend rate from connecting Salesmsg to Zapier to automate SMS reminders and start an instant conversation. Just being able to simply text back and forth has really helped our sales process.
Cons
The mobile app is difficult to use. It struggles to load messages so we find ourselves using the desktop app 99% of the time.
September 2018
Chris from Old Guys Rip Too LLC
Verified Reviewer
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Superb Text message Platform, a new channel for reaching your customers and getting results
I've worked with Salesmsg (Sales Message) for awhile and am part of the team building out the product, so I want to make that clear before you read my review. I've found that the two way text messaging platform is easy to use and would recommend this to any business looking more than a sales text messaging service. This platform is great for sales, marketing, customer support and internal team use. It really has applications for almost any business need where you're trying to reach customers. Text messaging gets such a higher response rate than any other channel (much higher than email) it would be a great option for any small to enterprise level business looking to dive into a text message based solution to reach their customers.
Pros
Great product and innovative team, the ease of use and expanding functionality of the product.
Cons
Can't find anything that I didn't like, the platform is easy to use and the interface is easy to understand.
