About ShoutOUT

What is ShoutOUT? ShoutOUT is an all-in-one customer communication platform for personalized SMS marketing, global bulk SMS, two way messaging, and triggered, automated and scheduled text messages. We help businesses create targeted and converting SMS campaigns to build better and long-lasting relationships with your customers. The ShoutOUT messaging platform comes with a simple and user-friendly UI/UX that lets you create personalized SMS marketing campaigns within minutes. Easy contact list segmentation and management, custom attributes for campaign personalization, multiple segments for better targeting, sender ID / phone number masking for better brand visibility, campaign scheduling, and last but not least, built-in link shortening and campaign analytics sum up ...

ShoutOUT Pricing

Starter package - Free - SMS can be purchased at the rate of $0.0160 per SMS. Growth package - $9.99/month - SMS can be purchased at the rate of $0.0100 per SMS. Pro package - $19.99/month - SMS can be purchased at the rate of $0.0080 per SMS. Enterprise - Custom pricing for more than 50,000 SMS per month

Starting price: 

$0.04 per month

Free trial: 

Available

Free version: 

Available

Close

Image 1 of 6

Main dashboard displaying the main menu on the left side, credit balance, campaign history, recent campaign analytics, contacts, and purchased sender IDs / mobile numbers, giving a holistic view of the user account with all important data at a glance.

ShoutOUT User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 32 reviews

Charindu

Verified reviewer

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Go to platform for customer engagement

Pros

It was very easy to setup and use, API documentations are also very friendly.

Cons

Everything worked as expected, we've had no trouble so far!

Reasons for switching to ShoutOUT

The cost was way too high for the market we operate in.

Response from ShoutOUT Labs

Thank you for reviewing ShoutOUT & for your compliment. We have taken your concern on pricing for our consideration and there will be a pricing revision with the next update. We are happy to serve you!

Replied November 2020

Dilanka

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2020

Simple and elegant Customer Messaging Service

ShoutOUT was able to address our Customer Satisfaction communications with very simple implementation steps. Such services are directly linked with our CRM solution and the ShoutOUT SMS API services made it possible to automate most of the functions we were executing manually before. I believe with the time passed, ShoutOUT will provide more and more benefits to our Customer Relationship management as well as employee relationship management.

Pros

ShoutOUT provides a very simplistically built interface and service management console which can be used even by a person who has very little knowledge in Technology, which helped our organization a lot in implementing the services for the Sales and Marketing departments. The in-person support throughout the implementation was also very helpful.

Cons

The pricing scheme should be revisited. The current plans are not that beneficial for large-scale customers. It's actually a better option for small-scale customers who consumes ShoutOUT services on a non-regular basis but should provide benefits to large-scale customers who tend to use services more frequently.

Reasons for choosing ShoutOUT

The most important fact was the in-person implementation support was directed from the same country where my company is located, as well as the simple and intuitive implementation methodology followed by all over the service.

Response from ShoutOUT Labs

Thank you for reviewing ShoutOUT & for your compliments. We have planned to look into revising pricing in our next phase and the release. Thanks for your suggestion!

Replied November 2020

PRINCE

Company size: 1 employee

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

June 2020

Signing of the agreement form

It help my business alot by reducing strees on me since I'm the only one managing my company for now

Pros

It's a nice software that helps automate how I respond to my customers without always been there all the time.

Cons

The aspect of signing user agreement should be improved because the method is discouraging. The company should adopt a user agreement form that a user can sign by clicking I agree to the terms and conditions than the normal method they are using.

Response from ShoutOUT Labs

Thank you for reviewing ShoutOUT Labs. We will improve the agreement sign-in process smoothly to serve you better in the future!

Replied June 2020

Mayantha

Company size: 2-10 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

ShoutOUT is the No.1 SMS/Emailing service for low cost

Pros

A very supportive team is available for any kind of inquiries. Nice and user-friendly user interfaces and clear documentation available with this product.

Cons

The monthly package based approach is a little bit too much, it's better to have only pay as you go or prepaid plan.

Reasons for choosing ShoutOUT

The cost of the services of ShoutOUT is reasonable and cheaper than the others.

Reasons for switching to ShoutOUT

The cost of the services of ShoutOUT is reasonable and cheaper than the others.

Response from ShoutOUT Labs

Thank you for reviewing ShoutOUT & for your compliments. We are continuously improving our services to serve you better!

Replied November 2020

Upul

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

Ease of Integration

We are using ShoutOut for SMS delivery in all our products and services. With its inbuilt filters we get the chance to create customized audiences and send out highly personalized communication to all our customers.

Pros

ShoutOut is super developer friendly. We use ShoutOut in all our products and services globally.

Cons

Nothing much to say here than they are just getting started and long way to go yet with more developments to come

Response from ShoutOUT Labs

Thank you for reviewing ShoutOUT Labs. We are continuously focusing on more developments.

Replied October 2019

Popular ShoutOUT Comparisons