About ShoutOUT SMS

ShoutOUT CRM is a cloud-based and on-premise customer engagement solution, which helps small to large organizations maintain client profiles and drive SMS/email campaigns. Key features include gamification, goal tracking and revenue generation metrics.

Marketers can use the solution to segment audience groups based on parameters including behaviors, purchase history and locations and run targeted campaigns. The application enables managers to schedule and send personalized messages to customers and measure conversions through open and click rates. Its reward portal lets advertisers track customer actions such as purchases, social media sharing or referrals and manage earnings or redemption points. 

ShoutOUT CRM comes with an application programmi...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

30 Reviews of ShoutOUT SMS

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(7)

7

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

November 2020

Charindu from Global Automate Technologies

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Go to platform for customer engagement

Pros

It was very easy to setup and use, API documentations are also very friendly.

Cons

Everything worked as expected, we've had no trouble so far!

Reasons for Switching to ShoutOUT SMS

The cost was way too high for the market we operate in.

Response from ShoutOUT Labs

Replied November 2020

Thank you for reviewing ShoutOUT & for your compliment. We have taken your concern on pricing for our consideration and there will be a pricing revision with the next update. We are happy to serve you!

November 2020

Mayantha from VISION8 R & D

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

ShoutOUT is the No.1 SMS/Emailing service for low cost

Pros

A very supportive team is available for any kind of inquiries. Nice and user-friendly user interfaces and clear documentation available with this product.

Cons

The monthly package based approach is a little bit too much, it's better to have only pay as you go or prepaid plan.

Reasons for Choosing ShoutOUT SMS

The cost of the services of ShoutOUT is reasonable and cheaper than the others.

Reasons for Switching to ShoutOUT SMS

The cost of the services of ShoutOUT is reasonable and cheaper than the others.

Response from ShoutOUT Labs

Replied November 2020

Thank you for reviewing ShoutOUT & for your compliments. We are continuously improving our services to serve you better!

December 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Excellent fit for purpose!

Very satisfied

Pros

Very user friendly Engaging platform Easy to integrate

Cons

Nothing in particular, new features could be added fast whenever possible

Response from ShoutOUT Labs

Replied December 2020

Thank you for reviewing ShoutOUT & We are continuously improving our features to serve you better!

June 2020

PRINCE from Princetechnology

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

June 2020

Signing of the agreement form

It help my business alot by reducing strees on me since I'm the only one managing my company for now

Pros

It's a nice software that helps automate how I respond to my customers without always been there all the time.

Cons

The aspect of signing user agreement should be improved because the method is discouraging. The company should adopt a user agreement form that a user can sign by clicking I agree to the terms and conditions than the normal method they are using.

Response from ShoutOUT Labs

Replied June 2020

Thank you for reviewing ShoutOUT Labs. We will improve the agreement sign-in process smoothly to serve you better in the future!

November 2020

Dilanka from Jinasena Infotech (PVT) Ltd.

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Simple and elegant Customer Messaging Service

ShoutOUT was able to address our Customer Satisfaction communications with very simple implementation steps. Such services are directly linked with our CRM solution and the ShoutOUT SMS API services made it possible to automate most of the functions we were executing manually before. I believe with the time passed, ShoutOUT will provide more and more benefits to our Customer Relationship management as well as employee relationship management.

Pros

ShoutOUT provides a very simplistically built interface and service management console which can be used even by a person who has very little knowledge in Technology, which helped our organization a lot in implementing the services for the Sales and Marketing departments. The in-person support throughout the implementation was also very helpful.

Cons

The pricing scheme should be revisited. The current plans are not that beneficial for large-scale customers. It's actually a better option for small-scale customers who consumes ShoutOUT services on a non-regular basis but should provide benefits to large-scale customers who tend to use services more frequently.

Reasons for Choosing ShoutOUT SMS

The most important fact was the in-person implementation support was directed from the same country where my company is located, as well as the simple and intuitive implementation methodology followed by all over the service.

Response from ShoutOUT Labs

Replied November 2020

Thank you for reviewing ShoutOUT & for your compliments. We have planned to look into revising pricing in our next phase and the release. Thanks for your suggestion!