About ShoutOUT SMS

ShoutOUT CRM is a cloud-based and on-premise customer engagement solution, which helps small to large organizations maintain client profiles and drive SMS/email campaigns. Key features include gamification, goal tracking and revenue generation metrics.

Marketers can use the solution to segment audience groups based on parameters including behaviors, purchase history and locations and run targeted campaigns. The application enables managers to schedule and send personalized messages to customers and measure conversions through open and click rates. Its reward portal lets advertisers track customer actions such as purchases, social media sharing or referrals and manage earnings or redemption points. 

ShoutOUT CRM comes with an application programmi...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

6 Reviews of ShoutOUT SMS

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(6)

6

4 stars

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0

3 stars

(0)

0

2 stars

(0)

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1 stars

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Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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October 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Engagement made Easy!

I use ShoutOUT to reach my customer audience. They have simplified the process very nicely. I think that is what makes them very special.

Pros

Mostly its the user experience. ShoutOUT is pretty easy to use.

Cons

Pricing is a bit high in my opinion. But I can't really complain because they offer a hefty bag of features.

Reasons for Choosing ShoutOUT SMS

User Experience

Response from ShoutOUT Labs

Replied October 2019

Thank you for reviewing ShoutOUT Labs. We have taken your suggestion on pricing for our next pricing amendment.

August 2019

Upul from LONGWApps Private Limited

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Ease of Integration

We are using ShoutOut for SMS delivery in all our products and services. With its inbuilt filters we get the chance to create customized audiences and send out highly personalized communication to all our customers.

Pros

ShoutOut is super developer friendly. We use ShoutOut in all our products and services globally.

Cons

Nothing much to say here than they are just getting started and long way to go yet with more developments to come

Response from ShoutOUT Labs

Replied October 2019

Thank you for reviewing ShoutOUT Labs. We are continuously focusing on more developments.

January 2020

Sehan from Onama Deyak

Company Size: 1 employee

Industry: Cosmetics

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Thank You [SENSITIVE CONTENT HIDDEN]

Best SMS Gateway !! :) :)

Pros

Frindly Customer Service and Friendly Staff

Cons

User Friendly Interface. Low Value Cost.

Response from ShoutOUT Labs

Replied January 2020

Hi Sehan, Thank you for reviewing ShoutOUT Labs. Happy to serve you!

October 2019

Arshad from BESolution

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Best support

Easy to use system, have a good support, if they can add few more countries to the default list it would be nice.

Pros

Their support is awesome. System is simple to use, their lite version is really good if you are integrating with other systems.

Cons

If they can increase the coverage it would be nice, without custom request.

Reasons for Choosing ShoutOUT SMS

Local SMS support is good.

Response from ShoutOUT Labs

Replied October 2019

Thank you for reviewing ShoutOUT Labs. We have enhanced our global coverage and now you can send SMS to 225 different countries worldwide through the ShoutOUT Platform.

October 2019

Ashan from Nine Labs

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Awesome Experience!!

Pros

Very friendly team to deal with. No issues or down times happened while i'm using this system so far

Cons

Nothing at all. I would like to have grouping option in the people list.

Response from ShoutOUT Labs

Replied October 2019

Thank you for reviewing ShoutOUT Labs. You can create customer segments in the people tab to group your customers. Feel free to contact us for any support in using our platform.

January 2020

Juber from British Muslim Magazine

Company Size: 2-10 employees

Industry: Writing and Editing

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Awesome software

I was able to accomplish a lot in less time.

Pros

Honestly I really felt so much more like a professional using this software. I had to send out quite a few personalised emails to several people, and I was able to accomplish that in no time, and the email was very well laid out. I would definitely use it again and would 100% recommend it. Its totally worth it.

Cons

There is nothing that I disliked. For a new initiative, I think they are doing well.

Response from ShoutOUT Labs

Replied January 2020

Thank you for reviewing ShoutOUT Labs. We are continuously improving our services to serve you better.