All ShoutOUT Reviews
1-25 of 32 Reviews
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Charindu
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Go to platform for customer engagement
It was very easy to setup and use, API documentations are also very friendly.
CONSEverything worked as expected, we've had no trouble so far!
Reasons for switching to ShoutOUT
The cost was way too high for the market we operate in.
Vendor Response
Thank you for reviewing ShoutOUT & for your compliment. We have taken your concern on pricing for our consideration and there will be a pricing revision with the next update. We are happy to serve you!
Replied November 2020
Dilanka
Information Technology and Services, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Simple and elegant Customer Messaging Service
ShoutOUT was able to address our Customer Satisfaction communications with very simple implementation steps. Such services are directly linked with our CRM solution and the ShoutOUT SMS API services made it possible to automate most of the functions we were executing manually before. I believe with the time passed, ShoutOUT will provide more and more benefits to our Customer Relationship management as well as employee relationship management.
PROSShoutOUT provides a very simplistically built interface and service management console which can be used even by a person who has very little knowledge in Technology, which helped our organization a lot in implementing the services for the Sales and Marketing departments. The in-person support throughout the implementation was also very helpful.
CONSThe pricing scheme should be revisited. The current plans are not that beneficial for large-scale customers. It's actually a better option for small-scale customers who consumes ShoutOUT services on a non-regular basis but should provide benefits to large-scale customers who tend to use services more frequently.
Reason for choosing ShoutOUT
The most important fact was the in-person implementation support was directed from the same country where my company is located, as well as the simple and intuitive implementation methodology followed by all over the service.
Vendor Response
Thank you for reviewing ShoutOUT & for your compliments. We have planned to look into revising pricing in our next phase and the release. Thanks for your suggestion!
Replied November 2020
PRINCE
Computer Software, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2020
Signing of the agreement form
It help my business alot by reducing strees on me since I'm the only one managing my company for now
PROSIt's a nice software that helps automate how I respond to my customers without always been there all the time.
CONSThe aspect of signing user agreement should be improved because the method is discouraging. The company should adopt a user agreement form that a user can sign by clicking I agree to the terms and conditions than the normal method they are using.
Vendor Response
Thank you for reviewing ShoutOUT Labs. We will improve the agreement sign-in process smoothly to serve you better in the future!
Replied June 2020
Mayantha
Computer Software, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
ShoutOUT is the No.1 SMS/Emailing service for low cost
A very supportive team is available for any kind of inquiries. Nice and user-friendly user interfaces and clear documentation available with this product.
CONSThe monthly package based approach is a little bit too much, it's better to have only pay as you go or prepaid plan.
Reason for choosing ShoutOUT
The cost of the services of ShoutOUT is reasonable and cheaper than the others.
Reasons for switching to ShoutOUT
The cost of the services of ShoutOUT is reasonable and cheaper than the others.
Vendor Response
Thank you for reviewing ShoutOUT & for your compliments. We are continuously improving our services to serve you better!
Replied November 2020
Upul
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Ease of Integration
We are using ShoutOut for SMS delivery in all our products and services. With its inbuilt filters we get the chance to create customized audiences and send out highly personalized communication to all our customers.
PROSShoutOut is super developer friendly. We use ShoutOut in all our products and services globally.
CONSNothing much to say here than they are just getting started and long way to go yet with more developments to come
Vendor Response
Thank you for reviewing ShoutOUT Labs. We are continuously focusing on more developments.
Replied October 2019
Buddika
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Awesome Application
Awesome Application
PROSAbility to use one ShoutOut account for multiple systems and Greate customer support
CONSCustomer support and Tharindu sorted out some questions we had (ex: API integration)
Reason for choosing ShoutOUT
IPromo has very low price compare to ShoutOut, But due to the customer service and reputation of Shout Out as a company, we did not switch to iPromo
Vendor Response
Thank you for reviewing ShoutOUT Labs. We are continuously improving our services to serve you better!
Replied June 2020
Kaushala
Internet, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Great service
Really happy to use the services from ShoutOUT. Great service. And the Customer Service is really nice
PROSOTP service is very easy to use and loved the service
CONSSo far I didn't have any cons about shoutout
Vendor Response
Thank you for reviewing ShoutOUT Labs. We are continuously improving our services to serve you better!
Replied June 2020
Anonymous
201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Excellent fit for purpose!
Very satisfied
PROSVery user friendly Engaging platform Easy to integrate
CONSNothing in particular, new features could be added fast whenever possible
Vendor Response
Thank you for reviewing ShoutOUT & We are continuously improving our features to serve you better!
Replied December 2020
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Engagement made Easy!
I use ShoutOUT to reach my customer audience. They have simplified the process very nicely. I think that is what makes them very special.
PROSMostly its the user experience. ShoutOUT is pretty easy to use.
CONSPricing is a bit high in my opinion. But I can't really complain because they offer a hefty bag of features.
Reason for choosing ShoutOUT
User Experience
Vendor Response
Thank you for reviewing ShoutOUT Labs. We have taken your suggestion on pricing for our next pricing amendment.
Replied October 2019
Dasith
Printing, 201-500 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed June 2020
Usage of ShoutOUT in Finsbury Adelaide
We liked QR codes MLM very much. Inter-interoperability was really impressive with this software
CONSNothing. Just GM doesn't like to go ahead with the paid version as he just needed not to spend the money for the software.
Vendor Response
Thank you for reviewing ShoutOUT Labs. We are continuously improving our services to serve you better!
Replied June 2020
Arshad
Computer Software, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Best support
Easy to use system, have a good support, if they can add few more countries to the default list it would be nice.
PROSTheir support is awesome. System is simple to use, their lite version is really good if you are integrating with other systems.
CONSIf they can increase the coverage it would be nice, without custom request.
Reason for choosing ShoutOUT
Local SMS support is good.
Reasons for switching to ShoutOUT
The previous product was legacy.
Vendor Response
Thank you for reviewing ShoutOUT Labs. We have enhanced our global coverage and now you can send SMS to 225 different countries worldwide through the ShoutOUT Platform.
Replied October 2019
Sehan
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Thank You [SENSITIVE CONTENT HIDDEN]
Best SMS Gateway !! :) :)
PROSFrindly Customer Service and Friendly Staff
CONSUser Friendly Interface. Low Value Cost.
Vendor Response
Hi Sehan, Thank you for reviewing ShoutOUT Labs. Happy to serve you!
Replied January 2020
Fahadh
Retail, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
A tailor-made solution right at your fingertips
As a Web Engineer, I provide web solutions to many clients monthly. I'm looking forward to suggest this solution to upcoming clients to integrate their eCommerce website with shoutout and increase the customer reach.
PROSThe most convenient thing about Shoutout is the ease of use and availability to integrate the service third party systems. I've integrated with Woocommerce with the provided wordpress plugin, volia! I was able to set it up without any delays.
CONSI did not particularly find anything that I would rate as a con.
Vendor Response
Thank you for reviewing ShoutOUT Labs. We are continuously improving our services to serve you better!
Replied July 2020
Shehan
Entertainment, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Great Follow-up!
The overall experience has been really great and I have experienced this product since 2017
PROSLoved the ease of use of the software and how well the team follows-up!
CONSNot really. It suited my requirement perfectly.
Vendor Response
Thank you for reviewing ShoutOUT Labs. We are continuously focusing on developing more features!
Replied June 2020
Anas
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Reliable Packages for E-Commerce
I am really satisfied with ShoutOUT services when it comes to communication and new accounts. The team was really helpful.
PROSShoutOUT SMS Gateway is supported on major e-Commerce platforms like Magento, WooCommerce and Shopify. This feature brings easy integration and implementation as an add on service to boost the e-commerce industry.
CONSNothing until now. I have been using ShoutOUT for the past 1 month.
Vendor Response
Thank you for reviewing ShoutOUT & for your compliments. We are happy to serve you!
Replied November 2020
Chamupathi Gigara
Computer & Network Security, 1 employee
Used daily for less than 6 months
OVERALL RATING: