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SimpleTexting software

63 reviews(5.0/5)
63 reviews(5.0/5)

SimpleTexting is a cloud-based SMS marketing service for companies of all sizes. Key features include data collection, polling subscribers, MMS marketing, text-2-win sweepstakes, scheduled texts, autoresponders and web forms.

SimpleTexting’s polling feature allows users to ask questions to their audience and get responses. The sub-account feature permits additional users to edit lists on an account. With MMS marketing, users can send and receive multimedia messages. Users can create automated messages and schedule reminders, coupons and special offers to their customers.

SimpleTexting offers integration with Google Calendar, Facebook and Twitter. For enterprise users, they provide a dedicated account representative, priority support any time, a 99.9% uptime SLA, and API support.

Supported Operating System(s):
Web browser (OS agnostic)

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63 Reviews of SimpleTexting

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  • Anthony from Fabrica Creative

    Number of employees: 11-50 employees

    August 2018

    Simple Texting is Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The staff with Simple Texting is awesome! They are very timely and extremely helpful and patient!

    Pros

    I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting!

    Cons

    The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    September 2018

    We're so glad that you're getting use out of our additional features Anthony! We are always trying to add new, easy-to-use features so people can communicate with their clients. In terms of credits, we do not charge for incoming messages and we're more than happy to suggest the appropriate plan size for your needs!

  • Thomas from The CAZA Group

    Number of employees: 11-50 employees

    August 2018

    Unbeatable Value!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The value from this system isn't even comparable to their competitors.

    Cons

    There is a notifications when some people text in warning about a charge that could deter responses.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    August 2018

    We're so happy to hear about the value you're finding in SimpleTexting, Thomas! In regards to that notification, that is sent from a person's phone/carrier and is not something that we send out. SimpleTexting does not charge the people that text in, but standard message and data rates may apply; the same as sending/receiving any other texts on their plan.

  • Cori from Mississippi Iron Works

    Number of employees: 11-50 employees

    August 2018

    Effective and fairly easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to help set appointments en-mass with our leads who are not responding to calls/voicemails or emails.

    Pros

    It is very intuitive - and if you have any questions there's a chat feature that links directly to the company and they help you right there in real time. Text is an outstanding way to communicate with your existing clients AND capture new ones - Simple Texting is effective and is pretty easy to use.

    Cons

    Bumped into some limitations on adding contacts - but that was remedied via chat within just a few minutes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    August 2018

    Thanks Cori! We're glad that SimpleTexting has been able to help your company reach your leads. Our customer service teams works hard to be there for all our customers, so we're happy that we've been able to help you quickly!

  • Elton from Expedia® CruiseShipCenters® in Broadmoor

    Specialty: Travel and tourism

    Number of employees: 11-50 employees

    August 2018

    Great service and support - Simpletexting.com Should be called Super-SimpleTexting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very intuitive, easy to set up key words and triggers and love the built in url shortener. really helps save text

    Cons

    Have not found any negatives to the service. you can get up and running very quickly and make adjustments on the fly

    This review was submitted organically. No incentive was offered
    Review Source

  • Jeff from ViewSpark

    Number of employees: 2-10 employees

    August 2018

    Great Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Fabulous customer service, great pricing and a quality tool.

    Cons

    No regrets at this point. I've used this platform with dozens of my clients and everything is functioning well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    August 2018

    We're glad the platform has been a success with your clients Jeff! Our customer service team does work hard to give everyone a great experience and I know they'll appreciate your kind words here!

  • John from Commute.org

    August 2018

    Using Simple Texting for "transit alerts" - easy, efficient, effective.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Overall ease of use and adoption by our customers has exceeded our expectations. Excellent value and has improved our customer service tremendously.

    Cons

    More visibility into reason(s) why SMS might be delayed by certain carriers when they have internal issues - not really a Simple Texting issue, but something that would make the tool better.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    August 2018

    Thanks for the feedback John! It's great the hear about your customer adoption rates! We do find that people greatly prefer texts. We appreciate your thoughts on issues that can occur specifically on the carriers' end and are in discussions on how we can improve the visibility on this!

  • Clark from FinUnited

    July 2018

    They are a very professional group with a ton of experience. There hands on approach is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Added monthly revenue

    Pros

    Its easy to use and they are ready to help 24/7! The software does everything you need and then some.

    Cons

    I actually can not think of any cons and we have been using the system for over 7 months now. Its simple and easy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    August 2018

    We're so glad that SimpleTexting has been a benefit to your business Clark! We strive to offer the features that people are looking for and to make them easy to use!

  • Eric from Source2 RPO

    Number of employees: 51-200 employees

    July 2018

    SimpleTexting Integrates with our ATS for easy candidate communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use our SimpleTexting subscription with our ATS system, BrightMove. This is something we had integrated to easily text candidates directly from the ATS. It works great and send communications promptly once you hit send. Customer Service team is great for any issues you may have.

    Cons

    The pricing bundles for the amount of text messages. I really wish there was a 15,000 message option between the 7,500 and 25,000 text allotment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    July 2018

    We're so glad that SimpleTexting has helped you with your ATS, Eric! We do understand that your message needs will not always match up with our listed plans, especially when it falls between 7500 and 25000. That is why we're more than happy to create a custom plan for you! Please feel free to reach out to our customer support team to get that set up!

  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Keywords are the best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Needed a texting option and this is good to get for the price offered. Great intro to texting options.

    Pros

    Easily create keywords for different campaigns. Lots of customization to make everything unique and easy to use. Like the polls option.

    Cons

    Import features not the best, but part of that might be our inability to get good data in the first place. Better text2give functionality would be great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    July 2018

    We're happy that you've been able to take advantage of our unlimited, active keywords to easily create different campaigns! We work hard to implement helpful, easy-to-use features - we'd love to hear more about what you'd like to see when it comes to importing.

  • Verified Reviewer

    June 2018

    Great SMS Platform

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Tested this for a restaurant client and found it to be a great experience. Easy onboarding and some good functionality for the price.

    Cons

    Product has a good design, we found the web forms useful. Didn't have many complaints about the usability. Maybe a little more functionality in the free plan but overall the app is not expensive compared to other services.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    July 2018

    We're happy you found the web forms useful! They are a great way to get people subscribed to your texts directly from your website or another page. Our free trial includes all of the features of our paid plans. We want you to be able to fully explore our service :)

  • Kathy from Mary Kay

    Specialty: Other

    Number of employees: 11-50 employees

    June 2018

    Amazing for my business as a Mary Kay Director!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am so excited with what this will do for my business. I have many other people in Mary Kay that are interested in joining once I see how it goes.

    Pros

    *Great support
    *Easy to use for me. If I have questions they are answered quickly
    * It is wonderful to use for getting leads

    Cons

    I have not had a chance to ask my questions yet. I would like to be able to add emojis and pictures that show up

    This review was submitted organically. No incentive was offered
    Review Source

  • Doug from InBody Chiropractic

    June 2018

    Finally a way to get off your phone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like Simple Texting for business. No one likes calls anymore. A text can be delivered at any time of day and everyone gets them and reads them.

    Cons

    I'm not always sure that the texts are read or if the client wants these texts but there is always a way to opt out for them

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    July 2018

    Thanks for the feedback Doug! We're happy to have allowed you to reach your clients without needing to make any calls! The great thing about texting is that the vast majority of texts are opened, with most being opened within a few minutes of being received!

  • Kevin from Safeguard Auto

    Specialty: Automotive

    Number of employees: 11-50 employees

    June 2018

    Leaps and bounds above the last provider used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thanks for being awesome!!!

    Pros

    Everything works as I need it to. The ease of use is fantastic, as is the customer service should there be an issue.

    Cons

    Absolutely none.

    This review was submitted organically. No incentive was offered
    Review Source

  • Shonn from Self Service Spa

    May 2018

    Ive used many services, SimpeTexting is far more affordable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Price
    Quick customer response
    Price
    Allthe major features needed
    Price
    They now feature mms delivery of messages as well.

    Cons

    NOt integrated with Zapier

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    May 2018

    Thanks for the feedback Shonn! We currently offer a robust API for integrations. Zapier is also on our road map for the future, though!

  • Sofia from Newbridge Marketing Group

    May 2018

    Great customer service & price point

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ease of use and customer service along the way was always great and very helpful.
    I love the chat feature.

    Cons

    the exporting to excel if we run the same sweepstakes 2 times throughout the year- only lists the entrant 1 time as the 1st time they entered, not the 2nd

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    May 2018

    Thanks Sofia! There is actually a workaround for the issue you ran into. For your next contest, just reach out to us and we'd be happy to help :)

  • Graham from Stryde Concepts LLC

    May 2018

    Great features and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and customer service responsiveness. The platform works very well and the team has been there every step of the way to assist.

    Cons

    Tha API is VER minimal and missing many logical features. I would like to see some enhancements to it

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    May 2018

    We're so happy to hear that the platform is working well for you Graham! In regards to the API, we've recently added new features, such as the ability to add custom fields, and there are more in the works! If there are specific features you'd like to see, please let us know! :)

  • Katie from Greeley Stampede

    April 2018

    Over the top personalized service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best feature of Simple Texting truly is the one-on-one support that their team offers. Not only did team do a great job explaining the features of the product, but also helped us set up our first keywords and functions to make sure that we were on the right track. Looking forward to seeing the results.

    Cons

    I haven't had a chance to dive into the software enough on my own to offer ideas on what I like the least.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    May 2018

    Thanks Katie! I have passed this along to our support team who are delighted to have been able to help!

  • Anthony from Tri County Church

    April 2018

    SimpleTexting has the most dynamic features, the best price, and excellent Customer Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The available features are outstanding. The creativity of our Marketing Team has yet to come up with an idea they would like to use text Marketing Software for that SimpleTexting has not been able to accommodate, simply and beautifully!

    Cons

    There really isn't anything that we dislike about the platform. It has met our needs in every way. The plugins allow for such a dynamic and interactive process to allow our "customer" experience to continue long after they leave our establishment.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    May 2018

    Thank you for your great feedback Anthony! We're happy to be able to provide a diverse set of features that make it easy to get the most out of text marketing!

  • Donnell from joDah Ministries

    April 2018

    Prompt and professional

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    List of Features is comprehensive. I really like the ease of use of the portal and the built-in support feature.

    Cons

    While I do like the feature set, I do not like the fact that MMS messages deduct 3 credits when other texting services do not charge for MMS.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    May 2018

    We appreciate the feedback Donnell! We keep all of our pricing transparent, so no one is surprised and can make an informed decision on their plan needs.

  • Andrea from First Congregational Church

    Number of employees: 1 employee

    April 2018

    Was easy to use, straight forward, worked great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how advanced you are, your website was great with tips in all the right places, love the little example of what my text number and response would look like on a phone.

    Cons

    I guess I wish I had only signed up for the lowest package. I was just trying to collect emails from a conference and last year since I got 200, I figured i would need the bigger package, but it turns out I just got 25, the limit of the package, so i paid for the month which maybe I shouldn't have. But also, I noticed a few people unsubscribed from it immediately, and didn't actually click the link it sent them, to go to mail chimp and sign up for our email. So I'm wondering what scared them away.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: SimpleTexting, SimpleTexting

    May 2018

    Thank you so much for your review Andrea! With our month-to-month billing plans, we make it easy to upgrade or downgrade your plan as your needs change.

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