SimpleTexting Software


 

SimpleTexting is a cloud-based SMS marketing service for companies of all sizes. Key features include data collection, polling subscribers, MMS marketing, text-2-win sweepstakes, scheduled texts, autoresponders and web forms.

SimpleTexting’s polling feature allows users to ask questions to their audience and get responses. The sub-account feature permits additional users to edit lists on an account. With MMS marketing, users can send and receive multimedia messages. Users can create automated messages and schedule reminders, coupons and special offers to their customers.

SimpleTexting offers integration with Google Calendar, Facebook and Twitter. For enterprise users, they provide a dedicated account representative, priority support any time, a 99.9% uptime SLA, and API support.

 

SimpleTexting - Inbox
 
  • SimpleTexting - Inbox
    Inbox
  • SimpleTexting - Import contacts
    Import contacts
  • SimpleTexting - Polling subscribers
    Polling subscribers
  • SimpleTexting - Reminders
    Reminders
  • SimpleTexting - SMS sweepstakes
    SMS sweepstakes
Supported Operating System(s):
Web browser (OS agnostic)

49 Reviews of SimpleTexting

Showing 1-20 of 49

 

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Shonn from Self Service Spa

May 2018

May 2018

Ive used many services, SimpeTexting is far more affordable

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Pros

Price
Quick customer response
Price
Allthe major features needed
Price
They now feature mms delivery of messages as well.

Cons

NOt integrated with Zapier

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thanks for the feedback Shonn! We currently offer a robust API for integrations. Zapier is also on our road map for the future, though!

 

Sofia from Newbridge Marketing Group

May 2018

May 2018

Great customer service & price point

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Pros

ease of use and customer service along the way was always great and very helpful.
I love the chat feature.

Cons

the exporting to excel if we run the same sweepstakes 2 times throughout the year- only lists the entrant 1 time as the 1st time they entered, not the 2nd

Review Source: Capterra
 

Graham from Stryde Concepts LLC

May 2018

May 2018

Great features and easy to use.

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Pros

The ease of use and customer service responsiveness. The platform works very well and the team has been there every step of the way to assist.

Cons

Tha API is VER minimal and missing many logical features. I would like to see some enhancements to it

Review Source: Capterra
 

Katie from Greeley Stampede

April 2018

April 2018

Over the top personalized service!

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Pros

The best feature of Simple Texting truly is the one-on-one support that their team offers. Not only did team do a great job explaining the features of the product, but also helped us set up our first keywords and functions to make sure that we were on the right track. Looking forward to seeing the results.

Cons

I haven't had a chance to dive into the software enough on my own to offer ideas on what I like the least.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thanks Katie! I have passed this along to our support team who are delighted to have been able to help!

 

Anthony from Tri County Church

April 2018

April 2018

SimpleTexting has the most dynamic features, the best price, and excellent Customer Service!

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Pros

The available features are outstanding. The creativity of our Marketing Team has yet to come up with an idea they would like to use text Marketing Software for that SimpleTexting has not been able to accommodate, simply and beautifully!

Cons

There really isn't anything that we dislike about the platform. It has met our needs in every way. The plugins allow for such a dynamic and interactive process to allow our "customer" experience to continue long after they leave our establishment.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thank you for your great feedback Anthony! We're happy to be able to provide a diverse set of features that make it easy to get the most out of text marketing!

 

Donnell from joDah Ministries

April 2018

April 2018

Prompt and professional

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Pros

List of Features is comprehensive. I really like the ease of use of the portal and the built-in support feature.

Cons

While I do like the feature set, I do not like the fact that MMS messages deduct 3 credits when other texting services do not charge for MMS.

Review Source: Capterra
 

Andrea from First Congregational Church
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Was easy to use, straight forward, worked great

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I love how advanced you are, your website was great with tips in all the right places, love the little example of what my text number and response would look like on a phone.

Cons

I guess I wish I had only signed up for the lowest package. I was just trying to collect emails from a conference and last year since I got 200, I figured i would need the bigger package, but it turns out I just got 25, the limit of the package, so i paid for the month which maybe I shouldn't have. But also, I noticed a few people unsubscribed from it immediately, and didn't actually click the link it sent them, to go to mail chimp and sign up for our email. So I'm wondering what scared them away.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: May 2018

May 2018

 

Thank you so much for your review Andrea! With our month-to-month billing plans, we make it easy to upgrade or downgrade your plan as your needs change.

 

Derek from ShowSpan, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

We needed a texting solution that allowed us to run a vote that wouldn't break the bank.

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Allowed us to run a text voting contest utilizing the phones in everyone's pocket instead of at iPad or Laptop stations for a reasonable price.

Pros

It's simplicity and ease of use within the dashboard is what makes it such a great product. We did have to game the system a little bit to get what we wanted out of it, but in the end it was perfect for what we were looking for.

Cons

The only thing I didn't like was that I had to create a workaround to allow for what we needed it for - we were looking for something where patrons of our show could vote for their favorite of 13 gardens by texting a word to the number. So essentially a text poll, but initiated by the user instead of by us, and instead of sending options, the keyword is on a sign at each garden. So it worked perfectly, we just sort of had to work it out ourselves - not really a con, since it totally worked, haha.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: April 2018

April 2018

 

Great to hear that it worked out for you, Derek! And thanks for taking the time to leave a review :) We've worked hard to build a dashboard and interface that's simple to use but still really powerful.

 

Annabelle from Canada MedLaser Clinics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

It was easy to use and I had great help from the team.

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Pros

With so many texting interfaces in the market, SimpleTexting not only gives you an innovative tool to manage your campaigns but also the advantage of outstanding customer support. They are available for any question or inquiry almost 24/7. They are simply great!

Cons

Integration with ZOHO CRM and a desktop software.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: April 2018

April 2018

 

Really appreciate the awesome feedback, Annabelle! Glad that you were able to really use SimpleTexting to make your customer outreach easier. Our team is very focused on delivering an exceptional experience too and I'm happy that they delivered for you. Keep an eye out in the future for some new integrations as we work to expand these based on client needs.

 

Javier from GetUpside
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

By FAR the BEST texting service on the market !

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I dramatically improved my conversion rate for my radio customer acquisition campaigns.

Pros

Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign. We found that service to improve our app install ration by 40%.
Scale up - you can start with a low plan and just upgrade as you start using the service more. Once you're at the top, you're only paying /text!
Cost - Costs are very reasonable and super transparent. And if you want to go all in and get your very own shortcode, they can even help with that!
Self service - You can edit and improve your texts as you go, you usually don't have to wait for anyone
Customer service - AMAZING customer service. Real people that you can talk to over and over again. Super easy chat feature.
Group texting - If you want to send a message to everyone on your list, that's easy too.

Cons

No timestamp - Biggest con is that they don't have a timestamp when people subscribe; they just tell you when the date is. Not having the time makes it harder to optimize marketing campaigns.
Filtering - trying to navigate the lists and autodrip can be tricky because most pages don't have filtering or sorting functionality. You have to skim through the page looking for the list that you want
No "duplicate" feature - When trying to recreate an autoresponder campaign, you have to enter ever message in one at a time, which is time-consuming.
A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: April 2018

April 2018

 

Thanks Javier for taking a few minutes to leave some comments and feedback! We always get excited when customers see such a benefit from using text messaging. With regard to your wish list, we're really focused on listening to our customers and delivering improvements wherever possible. Timestamps will be added to all list exports in the coming days, we think filtering, A/B testing and duplication are all great ideas and are on our roadmap so keep an eye out for these in the future.

 

Dana from Alyssa's Garden Boutique
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Like it so far. Still debating on the costs versus the benefits.

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Easy to send out campaigns. Easy for customers to sign up. Works just like it should.

Pros

Pros are that it is easy to send out campaigns. It's easy for customers to sign up. Works just like it should.

Cons

The text sent out to customers when they sign up count toward my monthly limit. You have to keep a close eye on your plan as customers sign up so you don't go over the limit as each text sent when you go over your limit is pricey (would really add up if you had a lot of subscribers).

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: February 2018

February 2018

 

Thanks for taking the time to leave us a review. We're so happy that you're enjoying how easy it is to send campaigns and reach your customers!

With our simple overage, you pay the exact same amount for any messages over your regular plan as you did for your included messages. No crazy extra costs. With no contracts, you can upgrade or downgrade at anytime too!

 

Pauline from MyOutDesk

February 2018

February 2018

VERY EASY SETUP! we were up and running and sending out messages in a few minutes.

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Pros

It makes SMS and shortcodes easy to use and manage. Other software would entail months of setup for a shortcode (but it's more specific / our own) however this one still works pretty much the same way! It's all about convenience and efficiency. Also easy to create and schedule blasts to our clients and hot leads. THE CUSTOMER SERVICE IS AMAZING. We have never had a chat wait for more than 3 minutes. SOMEONE IS ALWAYS THERE TO HELP OUT.

Cons

The limitations on imports. I still love how quick and easy it is to communicate with customer support so they can increase the limits on our imports but we churn out hot leads fast and it becomes a daily (and possibly tedious future task). we understand the implications of needed consents, but hopefully it can be automated in the future.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: February 2018

February 2018

 

Thanks for providing some feedback and leaving a review! We've tried to make it as easy as possible to get started with short code messaging, and we're happy that you've been able to make it work so quickly for your business. Our customer support team is super excited about the shout out, they work incredibly hard to make it happen for our customers.

We're constantly looking at our processes to make our customers lives easier so I've asked our team to look at the import restrictions. To help ensure the integrity of our service, there are some checks in place but I'm sure we can make it a bit easier for you.

 

Valarie from WestEd
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Easy, clean and clear interface, cost efficient-Love it!

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Pros

Easy data import-imported from an existing list - could map fields from within the Simple Texting tool.

Cons

Starting the Subscribers list - wanted to 'add a contact' but you needed to make a list first, then add a contact.

Review Source: Capterra
 

Heather from Big Texas Poker, LLC

November 2017

November 2017

Top notch customer service, great UI & price point

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Huge time savings! Ease of use. Excellent customer support!

Pros

Quick and easy to send out SMS. Synced with Mail Chimp. Customer service and support was TOP-NOTCH! Pricing below competitors. I have recommended SimpleTexting to several business owners. I also liked the notes field that I used daily to keep customized member preferences.

Cons

Searching users/members was awkward and did not always seem to work. I would search to see if a member existed before entering them manually. Then I would manually add a member only to find out they had already signed up by texting our keyword.

Review Source: Capterra
 


October 2017

October 2017

Switched to Simpletexting due to bad speed & support from my previous provider. Great decision!

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Pros

I like that they have chat support so i feel like i can always get quick answers when I need to. Their system is very intuitive and easy to use.

Cons

I think the documentation for their API could be a bit more detailed. I think their API is much more powerful than what they lay out in their documentation.

Review Source: Capterra
 


October 2017

October 2017

SimpleTexting has a well thought out online application and absolutely amazing support.

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Pros

Very simple to use online application. Their website is clean and streamlined; you simply cannot get lost on their website. The support is unbelievably great, where you can email, chat, call, and all queries are handled by the same person (no sending you off to billing for a new support person). I even received a complimentary add-on. My list of pros could go on, but you get the idea.

Cons

I am unable to text outside of USA, but that may be a limitation of the industry (not sure about this). However, they do provide text-to-email as a backup sending method.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: October 2017

October 2017

 

Thanks for taking a few minutes to review our service! Hearing from our customers means the world to us. We're excited that you're loving how easy it is to use our online app to send messages. We try and keep it Simple :)

As far as sending text messages outside the USA, we currently offer service in Canada and are continuing to look at how we can improve access around the world.

 


October 2017

October 2017

SimpleTexting has made it so simple to send texts! I often find myself saying, "that was so simple!"

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Pros

How easy to use the dashboard is and the customer service. Every time I have had a question I send a quick message asking for help and get an answer immediately.

Cons

There have been a few small things that I hoped to do but customer service has helped me find a work around in most situations. I would like the option to customize keyword settings a little more.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: October 2017

October 2017

 

Thanks for the great review! We often find ourselves saying the same thing :)

Glad to hear that our support team is delivering on their mission of being there to help and finding creative solutions. As far as customization goes, we're always adding new features as the demand grows for them so stay tuned!

 

Joanna from The Good Samaritan Center
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Pricey, but love getting right to our customers "pockets"

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Ease of use for customers and keyword access.

Pros

Lots of great features and easy for customers to sign up for messages/sales/specials at our Charity Bingo Hall and Resale Stores.

Cons

For a non-profit, the service is expensive. Not too long after we signed up for the service, I was contacted about receiving a non-profit discount. I sent the information and checked back in, but got zero response back.

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: October 2017

October 2017

 

We really appreciate you taking a few minutes to write a review, Joanna. Glad to hear how easy it is for customers to sign up and for you to reach back to them instantly! Sorry to hear that you didn't receive the non-profit discount on sign up. We believe in making our service as accessible as possible for non-profit organizations and I've taken care of updating your plan now. We're here to help if there's anything more we can do. Thanks again for being a long time customer!

 

Joel from Thrift2gift

October 2017

October 2017

Struggled to figure out the import contacts system, but customer support was fantastic!

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Pros

Struggled to figure out the import contacts system, but customer support was fantastic! The layout of the software is very well thought out. Overall, this company was recommended by multiple people I know.

Cons

Getting permission to import CSV files and all of the problems I had with it or a very cumbersome. First of all, when you try to import contacts from a list or CSV file, it asked you to first contact somebody in order to get permission to do so. However the link to contact someone did not work the first time I used it. So I had to go online and chat with someone in order to figure it out. Once I got permission, The program kept telling me that I was getting an internal error message. In the end, I had to end up emailing my lists and files to a customer support member in order to have him add them into the system. Someone please figure out how to improve the system of importing files

Review Source: Capterra

  Response: SimpleTexting, SimpleTexting

Date: October 2017

October 2017

 

Thanks so much for taking a few minutes to write a review, Joel. It means a lot to get feedback from our customers! We try to strick a balance between ease of use and maintaining compliance standards when it comes to importing contacts. We're constantly reviewing our processes and we'll look into how we could make this easier for future customers. We're looking into the import issue now and we'll fix it as soon as possible. Happy to have you as a customer and we're looking forward to working with you!

 

Yassir from VanDriel Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Easy to use and does what's on the box

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Managed to get a group of people to volunteer for something. Before using this system, we were luck to get anyone to even respond.

Pros

Your customer service - excellent. Also the products works well :) I do prefer the current theme as the new one seemed unstable to me.

Cons

Wish I could buy credits rather than monthly subscription. I also wish I had an app on my phone that I can use instead of having to use a PC, at least review responses. Also reports would be nice.

Review Source: Capterra
 
 
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