SimpleTexting

RATING:

4.7

(238)

About SimpleTexting

SimpleTexting is a cloud-based platform for 1-on-1 business texting and mass text message campaigns. The platform provides the ability to send and receive messages using a 6-digit short code, an existing 10-digit phone number or a new local number. Key features of the SimpleTexting platform include segments, autoresponders, scheduled texts, data collection, text-to-win contests, polls, AI Assist and more. Users can also include photos, GIFs, videos, coupons and other multimedia content in messages using MMS. They even have a free SMS template generator tool to help find inspiration and improve results. SimpleTexting’s support team is available by phone or chat 7 days per week. They also offer complementary product demos and have self-guided help center articles. De...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SimpleTexting Pricing

Pricing example for SMS and text marketing services within the United States. We also offer ANNUAL PLANS which include a 20% discount and access to all messages up front. 500 Messages: $29 /month + 5.5 c / additional msg 1,000 Messages: $49 /month + 5.0 c / additional msg 2,000 Messages: $79 /month + 4.0 c / additional msg 3,000 Messages: $109 /month + 4.0 c / additional msg 7,500 Messages: $229 /month + 3.5 c / additional msg 15,000 Messages: $399 /month + 3.0 c / additional msg 25,000 Messages: $549 /month + 2.5 c / additional msg 50,000 Messages: $899 /month + 2.0 c / additional msg 50,000+ Messages: Contact SimpleTexting

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

Send mass text campaigns
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SimpleTexting Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SimpleTexting

1 - 5 of 237 Reviews

Ryan

Marketing and Advertising, 1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2021

Good Product and Customer Support

User Profile

Anika

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Great for engaging with Gen Z

Our remote organization works with teens all across the country, so Simple Texting is indispensable to getting our work done. Customer service is also excellent -- quick, painless, and friendly! I'd recommend it to anyone needing SMS marketing in their business or nonprofit.

PROS

It's user-friendly and it integrates well with other apps, which is necessary for my work.

CONS

One functionality that I would like is if I could filter the inbox based on lists of customers

Reason for choosing SimpleTexting

The pricing and features were better for me

Vendor Response

Hey Anika! Thank you for this kind review! We're so glad that you're able to communicate easily with the teens that you work with through SimpleTexting. Also, thanks so much for the suggestion about sorting the Inbox based on lists of customers! I think that would be a great feature to have and I've already let my dev team know so they can add it to their list of features they'd like to roll out in the future. :) In the meantime, a great way to filter your Inbox is to create sub-accounts for each of your lists. You can read more about how to create those here: https://simpletexting.com/features/multi-user-access/ Please feel free to email us if you have any questions on this at support@simpletexting.net, and thanks again!

Replied January 2020

Ryan

Marketing and Advertising, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Good Product and Customer Support

SimpleTexting was the first SMS platform I used. The company gave me a good introductory price to start with which was a nice gesture. Had an overall good experience with the platform and customer support.

PROS

The interface is intuitive and easy to use. Plenty of features to work with.

CONS

Did not experience any particular cons with the software.

Reason for choosing SimpleTexting

The company gave me a good introductory price to start with.

Vendor Response

Hey Ryan! Thanks for the sweet review. We're glad to hear from customers like you on how easy it is to use the platform and that the interface is intuitive. With our pricing structure everyone is able to start even with our smallest plan and upgrade at any time when the texting volume increases. As always, please reach out to our amazing support team whenever you need help.

Replied December 2020

Rajesh

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed June 2021

Bait and Switch

I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service.

PROS

The application is easy to use and also user-friendly. Can be easily integrated.

CONS

Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill. As a non-profit organization, I don't have that kind of money to spend on these services and especially during the Pandemic. So I think the account was overcharged with no warnings and I was not given a fair resolution at the end of term.

Vendor Response

Hello, Rajesh Thank you for reaching out! It sounds like the account entered into some additional credits being used. We're happy to take a look into this, please reach us at support@simpletexting.net

Replied July 2021

Hunter

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Simply the Best Choice

SimpleTexting may seem like they do everything all the other text vendor do. But, where they really stand out is their customer service. Every question I have asked has been at least acknowledged within 30 minutes. Every issue has been fixed within 24 hours. SimpleTexting makes it very easy to reach out to their customer service and they are very quick and friendly every single time. This is by far the main selling point for me when it comes to picking out out a vendor.

PROS

The ease of use which seemed far easier than most every other vendor in the business.

CONS

The very small limit on characters used per credit. I feel like this could be just a slightly larger cap for a 1 credit text and it would not be an issue.

Reason for choosing SimpleTexting

SimpleTexting had better prices and they were the quickest and nicest to respond to me when asking about the product.