SimpleTexting Software


SimpleTexting is a cloud-based SMS marketing service for companies of all sizes. Key features include data collection, polling subscribers, MMS marketing, text-2-win sweepstakes, scheduled texts, autoresponders and web forms.

SimpleTexting’s polling feature allows users to ask questions to their audience and get responses. The sub-account feature permits additional users to edit lists on an account. With MMS marketing, users can send and receive multimedia messages. Users can create automated messages and schedule reminders, coupons and special offers to their customers.

SimpleTexting offers integration with Google Calendar, Facebook and Twitter. For enterprise users, they provide a dedicated account representative, priority support any time, a 99.9% uptime SLA, and API support.



74 Reviews of SimpleTexting

Overall rating

4.81 / 5 stars

Filters:

Showing 1 - 20 of 74 reviews

January 2019

Mark from Family Life Assembly of God

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

January 2019

Automated text responses

Pros

The ability to pause our account was a major plus!

Cons

I wish there were a few more features available.

January 2019

Ember from In-telligent

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Using SimpleTexting to Drive Downloads

We needed a simple way to drive app downloads for our company, and SimpleTexting provides that. It's so easy to add the shortcode and keyword to our marketing materials. The platform even integrates with our website, allowing visitors to request a download link to their phone simply by adding their number in to the appropriate field on our site. Before ST, we had to verbally explain the the download process or email download links, neither of which were streamlined solutions.

Pros

New keywords and campaigns are easy to set up and reporting is robust.

Cons

Our company has to use two different shortcodes, one for the US and one for CAN. We'd prefer to use the same shortcode for both, but the number we use in the US isn't available in CAN and has less keywords taken, so we have to stick with it.

Response from SimpleTexting of SimpleTexting

Replied January 2019

Thank you for your feedback Ember! We're glad that SimpleTexting has helped you to increase app downloads! We actually do have the same short code in both the US and CAN, though they operate independently. We'd be happy to check on keywords in the US to see if we can make that work for you. Feel free to reach out at support@simpletexting.net.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2018

A great solution for our small businesses!

Great value for the money and flexible accounts that allow you to pay based on volume.

Pros

All the features are easy to use! I love being able so simply schedule and send out texts. The ability to set up recipients in groups allow for targeted texts to specific groups within the organization.

Cons

Sometimes it is complicated to remove people or to figure out how to move them from group to group. Overall, with a little bit of hunting and pecking I was able to figure out everything.

Response from SimpleTexting of SimpleTexting

Replied January 2019

We're happy to hear that SimpleTexting has been beneficial to your business! If you have any suggestions on how to improve the process of removing people or moving them from group to group, we love to hear them! You can reach us at support@simpletexting.net.

December 2018

Michelle from ESAF

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Real Time support is great

Simple texting allowed us to effectively roll our our first texting campaign with ease.

Pros

Ease of use for simple text campaigns and great customer support.

Cons

Like anything it took some patience to get to use.

Response from SimpleTexting of SimpleTexting

Replied December 2018

Thanks for your kind words Michelle! We totally understand that it can take time to get used to a new product and we're happy to have our support team there to help along the way!

December 2018

Valeria from University of Puerto Rico Rio Piedras Campus

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

December 2018

SimpleTexting Review

Pros

What I like most about this software is that it allows me to communicate with people with whom I'm interested in doing business with and have efficient customer-service conversations.

Cons

What I like least about this software is that it crashes sometimes and has bugs that need to be fixed such as how slow it can get sometimes.

Response from SimpleTexting of SimpleTexting

Replied January 2019

Thank you for your feedback Valeria! I'm sorry to hear that you've been experiencing some issues. Please feel free to reach out to us at support@simpletexting.net so we can help! You can also click on the blue and white chat bubble on our site or within your account to reach the team!

December 2018

Justin from Lawn Relief

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

ideal platform for sending messages

Pros

i like to be able to send the same message to multiple recipients, this app is great for that and easy to use

Cons

maybe more features and integrate better with other programs

Response from SimpleTexting of SimpleTexting

Replied December 2018

Hi Justin! We're happy to hear that we've made it easy for you to send messages to multiple recipients! In terms of integrations and features, we've recently released our Zapier integration, which allows you to integrate SimpleTexting with hundreds of other apps! If you ever have other features and integrations you'd like to see, we'd love to hear them!

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

November 2018

Makes text marketing much easier!

Pros

We tried several text marketing companies, and SimpleTexting was the easiest to use and for getting subscribers. Great support too.

Cons

So far, we've enjoyed using the product and haven't found any cons.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Functionality

3 of 5

November 2018

Decent, but can not "replicate campaign" without some painful "cut and paste"

Meh

Pros

Fairly easy to use. Why do I have to use more words? Meh.

Cons

Texts cannot be emulated to come "FROM" our own company name or a person in our company, so many of our recipients immediately opted OUT.
Also, it should be soooo simple to "replicate campaign" to send the same message again, with a few tweaks, or to a newly imported set of recipients. But no, it's a painful cut and paste each time.
Also, the system does not safe drafts?!

Response from SimpleTexting of SimpleTexting

Replied January 2019

Thank you for your feedback! We always appreciate customer suggestions and have implemented the ability duplicate past campaigns!

November 2018

Harrison from St. Petersburg College

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Simply the best

We use texting for multiple campaigns and objectives. Simple Texting has everything we need and much more.

Pros

Simple Texting is the best tool for texting based campaigns, and their support is A+. And of course the value is just too good to pass up.

Cons

Hard to find when searching for best texting platfomr

Response from SimpleTexting of SimpleTexting

Replied November 2018

Thank you so much for your kind words Harrison! We're happy that we've been able to provide all the tools that you need to your text campaigns and we work hard to introduce new features that will best serve our customers.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

Easy & Effective Communication Tool

Overall, I love SimpleTexting. It's easy to use and an excellent communication tool. Texting is a much more efficient way of reaching partners since email is becoming a thing of the past.

Pros

SimpleTexting is simple to use and easy to implement in your marketing and communication toolbox. We use to communicate important upcoming events to our partners. I love that I can import lists and we don't have to use the 555888 sign up feature. I like that partners can respond back to me and if I want to, I can respond back to them.

Cons

Customer Service took about 3-4 days to resolve a problem for us. This is not a horrible lag of time but it would be better to have a 48 hour turnaround time. For those 4 days, we were unable to text and this slowed productivity. Also, I find it odd that all members of this software have the same number of 555888. I know people have to text in with the correct keyword but what if someone from another company accidentally types in our keyword? Does this automatically put them on our list? It hasn't happened yet but I always wondered that.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Excellent text messaging campaign!

Pros

Very easy to get subscribers as well as send messages. Very good analytical tools for analyzing success.

Cons

UI might not have been as intuitive, but it was still worth learning.

Response from SimpleTexting of SimpleTexting

Replied October 2018

Thank you for your feedback! We're so happy that you found our analytical tools beneficial for understanding the success of your campaign. We have some UI improvements in the works and welcome suggestions!

August 2018

Anthony from Fabrica Creative

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Simple Texting is Great!

The staff with Simple Texting is awesome! They are very timely and extremely helpful and patient!

Pros

I was recently shown some of the additional features like "Text to Vote" and was so happy to see this was already pre-made and ready to roll with only a little info needed from me. It made our contest a breeze for voting!

Cons

The only thing I can think of is not realizing that each person texting in is more than one text. So when calculating pricing and such, I should have accounted for a couple texts each when determining how many credits I needed. But it's so cheap it never hurt my pocket going over by a few.

Response from SimpleTexting of SimpleTexting

Replied September 2018

We're so glad that you're getting use out of our additional features Anthony! We are always trying to add new, easy-to-use features so people can communicate with their clients. In terms of credits, we do not charge for incoming messages and we're more than happy to suggest the appropriate plan size for your needs!

August 2018

Thomas from The CAZA Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Unbeatable Value!

Pros

The value from this system isn't even comparable to their competitors.

Cons

There is a notifications when some people text in warning about a charge that could deter responses.

Response from SimpleTexting of SimpleTexting

Replied August 2018

We're so happy to hear about the value you're finding in SimpleTexting, Thomas! In regards to that notification, that is sent from a person's phone/carrier and is not something that we send out. SimpleTexting does not charge the people that text in, but standard message and data rates may apply; the same as sending/receiving any other texts on their plan.

August 2018

Cori from Mississippi Iron Works

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Effective and fairly easy to use!

We are able to help set appointments en-mass with our leads who are not responding to calls/voicemails or emails.

Pros

It is very intuitive - and if you have any questions there's a chat feature that links directly to the company and they help you right there in real time. Text is an outstanding way to communicate with your existing clients AND capture new ones - Simple Texting is effective and is pretty easy to use.

Cons

Bumped into some limitations on adding contacts - but that was remedied via chat within just a few minutes.

Response from SimpleTexting of SimpleTexting

Replied August 2018

Thanks Cori! We're glad that SimpleTexting has been able to help your company reach your leads. Our customer service teams works hard to be there for all our customers, so we're happy that we've been able to help you quickly!

August 2018

Elton from Expedia® CruiseShipCenters® in Broadmoor

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great service and support - Simpletexting.com Should be called Super-SimpleTexting

Pros

Very intuitive, easy to set up key words and triggers and love the built in url shortener. really helps save text

Cons

Have not found any negatives to the service. you can get up and running very quickly and make adjustments on the fly

August 2018

Jeff from ViewSpark

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Platform

Pros

Fabulous customer service, great pricing and a quality tool.

Cons

No regrets at this point. I've used this platform with dozens of my clients and everything is functioning well.

Response from SimpleTexting of SimpleTexting

Replied August 2018

We're glad the platform has been a success with your clients Jeff! Our customer service team does work hard to give everyone a great experience and I know they'll appreciate your kind words here!

August 2018

John from Commute.org

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Using Simple Texting for "transit alerts" - easy, efficient, effective.

Pros

Overall ease of use and adoption by our customers has exceeded our expectations. Excellent value and has improved our customer service tremendously.

Cons

More visibility into reason(s) why SMS might be delayed by certain carriers when they have internal issues - not really a Simple Texting issue, but something that would make the tool better.

Response from SimpleTexting of SimpleTexting

Replied August 2018

Thanks for the feedback John! It's great the hear about your customer adoption rates! We do find that people greatly prefer texts. We appreciate your thoughts on issues that can occur specifically on the carriers' end and are in discussions on how we can improve the visibility on this!

July 2018

Clark from FinUnited

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

They are a very professional group with a ton of experience. There hands on approach is amazing

Added monthly revenue

Pros

Its easy to use and they are ready to help 24/7! The software does everything you need and then some.

Cons

I actually can not think of any cons and we have been using the system for over 7 months now. Its simple and easy.

Response from SimpleTexting of SimpleTexting

Replied August 2018

We're so glad that SimpleTexting has been a benefit to your business Clark! We strive to offer the features that people are looking for and to make them easy to use!

July 2018

Eric from Source2 RPO

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

SimpleTexting Integrates with our ATS for easy candidate communication

Pros

We use our SimpleTexting subscription with our ATS system, BrightMove. This is something we had integrated to easily text candidates directly from the ATS. It works great and send communications promptly once you hit send. Customer Service team is great for any issues you may have.

Cons

The pricing bundles for the amount of text messages. I really wish there was a 15,000 message option between the 7,500 and 25,000 text allotment.

Response from SimpleTexting of SimpleTexting

Replied July 2018

We're so glad that SimpleTexting has helped you with your ATS, Eric! We do understand that your message needs will not always match up with our listed plans, especially when it falls between 7500 and 25000. That is why we're more than happy to create a custom plan for you! Please feel free to reach out to our customer support team to get that set up!

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

Keywords are the best

Needed a texting option and this is good to get for the price offered. Great intro to texting options.

Pros

Easily create keywords for different campaigns. Lots of customization to make everything unique and easy to use. Like the polls option.

Cons

Import features not the best, but part of that might be our inability to get good data in the first place. Better text2give functionality would be great.

Response from SimpleTexting of SimpleTexting

Replied July 2018

We're happy that you've been able to take advantage of our unlimited, active keywords to easily create different campaigns! We work hard to implement helpful, easy-to-use features - we'd love to hear more about what you'd like to see when it comes to importing.