SimpleTexting Software

Pros

Price
Quick customer response
Price
Allthe major features needed
Price
They now feature mms delivery of messages as well.

Cons

NOt integrated with Zapier

Pros

ease of use and customer service along the way was always great and very helpful.
I love the chat feature.

Cons

the exporting to excel if we run the same sweepstakes 2 times throughout the year- only lists the entrant 1 time as the 1st time they entered, not the 2nd

Pros

The ease of use and customer service responsiveness. The platform works very well and the team has been there every step of the way to assist.

Cons

Tha API is VER minimal and missing many logical features. I would like to see some enhancements to it

Pros

The best feature of Simple Texting truly is the one-on-one support that their team offers. Not only did team do a great job explaining the features of the product, but also helped us set up our first keywords and functions to make sure that we were on the right track. Looking forward to seeing the results.

Cons

I haven't had a chance to dive into the software enough on my own to offer ideas on what I like the least.

Pros

The available features are outstanding. The creativity of our Marketing Team has yet to come up with an idea they would like to use text Marketing Software for that SimpleTexting has not been able to accommodate, simply and beautifully!

Cons

There really isn't anything that we dislike about the platform. It has met our needs in every way. The plugins allow for such a dynamic and interactive process to allow our "customer" experience to continue long after they leave our establishment.

Pros

List of Features is comprehensive. I really like the ease of use of the portal and the built-in support feature.

Cons

While I do like the feature set, I do not like the fact that MMS messages deduct 3 credits when other texting services do not charge for MMS.

Pros

I love how advanced you are, your website was great with tips in all the right places, love the little example of what my text number and response would look like on a phone.

Cons

I guess I wish I had only signed up for the lowest package. I was just trying to collect emails from a conference and last year since I got 200, I figured i would need the bigger package, but it turns out I just got 25, the limit of the package, so i paid for the month which maybe I shouldn't have. But also, I noticed a few people unsubscribed from it immediately, and didn't actually click the link it sent them, to go to mail chimp and sign up for our email. So I'm wondering what scared them away.

Allowed us to run a text voting contest utilizing the phones in everyone's pocket instead of at iPad or Laptop stations for a reasonable price.

Pros

It's simplicity and ease of use within the dashboard is what makes it such a great product. We did have to game the system a little bit to get what we wanted out of it, but in the end it was perfect for what we were looking for.

Cons

The only thing I didn't like was that I had to create a workaround to allow for what we needed it for - we were looking for something where patrons of our show could vote for their favorite of 13 gardens by texting a word to the number. So essentially a text poll, but initiated by the user instead of by us, and instead of sending options, the keyword is on a sign at each garden. So it worked perfectly, we just sort of had to work it out ourselves - not really a con, since it totally worked, haha.

Pros

With so many texting interfaces in the market, SimpleTexting not only gives you an innovative tool to manage your campaigns but also the advantage of outstanding customer support. They are available for any question or inquiry almost 24/7. They are simply great!

Cons

Integration with ZOHO CRM and a desktop software.

I dramatically improved my conversion rate for my radio customer acquisition campaigns.

Pros

Auto-responders - folks that text your short-code can be automatically enrolled in a marketing drip campaign or an ongoing content marketing campaign. We found that service to improve our app install ration by 40%.
Scale up - you can start with a low plan and just upgrade as you start using the service more. Once you're at the top, you're only paying /text!
Cost - Costs are very reasonable and super transparent. And if you want to go all in and get your very own shortcode, they can even help with that!
Self service - You can edit and improve your texts as you go, you usually don't have to wait for anyone
Customer service - AMAZING customer service. Real people that you can talk to over and over again. Super easy chat feature.
Group texting - If you want to send a message to everyone on your list, that's easy too.

Cons

No timestamp - Biggest con is that they don't have a timestamp when people subscribe; they just tell you when the date is. Not having the time makes it harder to optimize marketing campaigns.
Filtering - trying to navigate the lists and autodrip can be tricky because most pages don't have filtering or sorting functionality. You have to skim through the page looking for the list that you want
No "duplicate" feature - When trying to recreate an autoresponder campaign, you have to enter ever message in one at a time, which is time-consuming.
A/B Testing - This is more of a WISH than a CON since I don't think any service offers this - would be great if they would let users A/B test different text messages to see which ones produced more engagement - like email subject line tests.

Easy to send out campaigns. Easy for customers to sign up. Works just like it should.

Pros

Pros are that it is easy to send out campaigns. It's easy for customers to sign up. Works just like it should.

Cons

The text sent out to customers when they sign up count toward my monthly limit. You have to keep a close eye on your plan as customers sign up so you don't go over the limit as each text sent when you go over your limit is pricey (would really add up if you had a lot of subscribers).

Pros

It makes SMS and shortcodes easy to use and manage. Other software would entail months of setup for a shortcode (but it's more specific / our own) however this one still works pretty much the same way! It's all about convenience and efficiency. Also easy to create and schedule blasts to our clients and hot leads. THE CUSTOMER SERVICE IS AMAZING. We have never had a chat wait for more than 3 minutes. SOMEONE IS ALWAYS THERE TO HELP OUT.

Cons

The limitations on imports. I still love how quick and easy it is to communicate with customer support so they can increase the limits on our imports but we churn out hot leads fast and it becomes a daily (and possibly tedious future task). we understand the implications of needed consents, but hopefully it can be automated in the future.

Pros

Easy data import-imported from an existing list - could map fields from within the Simple Texting tool.

Cons

Starting the Subscribers list - wanted to 'add a contact' but you needed to make a list first, then add a contact.

Huge time savings! Ease of use. Excellent customer support!

Pros

Quick and easy to send out SMS. Synced with Mail Chimp. Customer service and support was TOP-NOTCH! Pricing below competitors. I have recommended SimpleTexting to several business owners. I also liked the notes field that I used daily to keep customized member preferences.

Cons

Searching users/members was awkward and did not always seem to work. I would search to see if a member existed before entering them manually. Then I would manually add a member only to find out they had already signed up by texting our keyword.

Pros

I like that they have chat support so i feel like i can always get quick answers when I need to. Their system is very intuitive and easy to use.

Cons

I think the documentation for their API could be a bit more detailed. I think their API is much more powerful than what they lay out in their documentation.

Pros

Very simple to use online application. Their website is clean and streamlined; you simply cannot get lost on their website. The support is unbelievably great, where you can email, chat, call, and all queries are handled by the same person (no sending you off to billing for a new support person). I even received a complimentary add-on. My list of pros could go on, but you get the idea.

Cons

I am unable to text outside of USA, but that may be a limitation of the industry (not sure about this). However, they do provide text-to-email as a backup sending method.

Pros

How easy to use the dashboard is and the customer service. Every time I have had a question I send a quick message asking for help and get an answer immediately.

Cons

There have been a few small things that I hoped to do but customer service has helped me find a work around in most situations. I would like the option to customize keyword settings a little more.

Ease of use for customers and keyword access.

Pros

Lots of great features and easy for customers to sign up for messages/sales/specials at our Charity Bingo Hall and Resale Stores.

Cons

For a non-profit, the service is expensive. Not too long after we signed up for the service, I was contacted about receiving a non-profit discount. I sent the information and checked back in, but got zero response back.

Pros

Struggled to figure out the import contacts system, but customer support was fantastic! The layout of the software is very well thought out. Overall, this company was recommended by multiple people I know.

Cons

Getting permission to import CSV files and all of the problems I had with it or a very cumbersome. First of all, when you try to import contacts from a list or CSV file, it asked you to first contact somebody in order to get permission to do so. However the link to contact someone did not work the first time I used it. So I had to go online and chat with someone in order to figure it out. Once I got permission, The program kept telling me that I was getting an internal error message. In the end, I had to end up emailing my lists and files to a customer support member in order to have him add them into the system. Someone please figure out how to improve the system of importing files

Managed to get a group of people to volunteer for something. Before using this system, we were luck to get anyone to even respond.

Pros

Your customer service - excellent. Also the products works well :) I do prefer the current theme as the new one seemed unstable to me.

Cons

Wish I could buy credits rather than monthly subscription. I also wish I had an app on my phone that I can use instead of having to use a PC, at least review responses. Also reports would be nice.