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SMS Marketing Software

SMS-Magic

SMS-Magic

RATING:

3.3

(3)
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Overview
Reviews

About SMS-Magic

SMS-Magic is an SMS marketing software, which helps contact centers, higher education institutions and businesses in staffing, healthcare, wellness and financial services industries engage with customers via multiple communication channels such as MMS, Facebook, WhatsApp, and more. Professionals can route service requests to required agents, maintain a history of conversations and track message delivery metrics. Key features of SMS-Magic include automated responses, activity dashboard, templates and third-party integration. Supervisors can manage customizable campaigns, maintain a history of customer consents for audit purposes and measure return on investment (ROI). Additionally, contact centers can create message routing rules and track message delivery status on...

SMS-Magic Pricing

Multi-channel Messaging For Salesforce - $180 for 1 User Licence Per Month SMS Conversational Messaging For Salesforce - $100 for 1 User Licence Per Month SMS Automation For Salesforce - $50 for 1 User Licence Per Month Multi-channel Messaging For Zoho - $37 for 1 User Licence Per Month

Starting price: 

$37.00 per month

Free trial: 

Available

Free version: 

Not Available

SMS-Magic contacts
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SMS-Magic Reviews

Overall Rating

3.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

2.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for SMS-Magic

3 Reviews

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2022

Super simple to use

PROS

It helps us to communicate faster and easier with our merchants.

CONS

We had a small hiccup with integration but once that was fixed, we haven’t had a problem yet.

Reason for choosing SMS-Magic

It’s so simple to use and the price was right.

Timothy

Higher Education, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Very capable product

We have used SMS Magic since about 2017 and they have enabled us to send 1-1 and 1-many messages, via Campaigns, to all of our audiences. Very simple to use messaging capability within Salesforce itself, too.

PROS

SMS Magic integrates seamlessly in Salesforce. SMS Magic does all the initial set up to create the Process Builders to Task the right people and have the conversations show up in the right page layouts.

CONS

You have to really watch their billing. It rarely matches what you are quoted but they will fix it when you point it out.

Kelly

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2023

Do not use this product.

Terrible. I rarely write reviews but their negligence and ignorance to the problem lead me to doing so.

PROS

We were attracted by the price. I have now found many other better alternatives.

CONS

They did not know how to properly set up the SMS which delayed our ability to use SMS. It has been over two months and we still haven't been able to send a single text to users and they are denying any sort of refund.

Reason for choosing SMS-Magic

Price, I regret this. I would never recommend this to anyone.