--- title: "MessageDesk Software Reviews, Demo & Pricing - 2026" description: "Review of MessageDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/sms-marketing/snapdesk-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / MessageDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/alternatives/) # MessageDesk Review From $39-$99/month Free trial 3 plans Wondering if MessageDesk is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview MessageDesk 4.8 [(13)](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/reviews/) Pricing Starting at $39.00 per user per month ### About MessageDesk MessageDesk is the texting inbox built for operations teams. Dispatch, HR and staffing, safety and training, compliance, and multi-location teams text from the business numbers they already have, without changing voice service. Customers include operators in construction and materials, oil, gas and energy, trucking and logistics, healthcare and long-term care, and regulated industries. PHONE NUMBERS Text-enable existing U.S. and Canadian landline and VoIP numbers through number hosting, including RingCentral, Webex, Microsoft Teams, Zoom Phone, Vonage, 8x8, GoTo, and Nextiva. Calls stay with your current provider. Get new 10-digit local or toll-free numbers. Connect your own Twilio numbers and put a shared team inbox on top. Port numbers in, or migrate from another texting tool with your contacts and message history. Run multiple numbers in one workspace, billed per seat, not per number. INBOX Shared inbox across every line, with assignments, labels, internal comments and mentions, and open and closed conversation states. Scheduled messages, templates, and media attachments. Group texts for shared threads, and broadcasts that send one message to many contacts with replies... coming back only to you. CONTACTS Import or sync contacts and custom fields from your ATS, CRM, or HRIS, then filter by what you already track. AUTOMATION Relays: toggle-on automations for after-hours replies, auto-assignment, labeling, and routing. Outbound webhooks send MessageDesk events to your own endpoints. INTEGRATIONS Zapier connects MessageDesk to 9,000+ tools, including HubSpot, Salesforce, monday.com, QuickBooks, Calendly, Slack, and Microsoft Teams. Zaps can trigger on messages, contacts, opt-outs, calls, and comments, and can send messages, broadcasts, and contact updates. CONTROL AND OVERSIGHT Team roles and custom permissions with access controls by feature, phone line, label, and conversation. Analytics on delivery rates and user activity. Audit-ready message history: search and export every message and internal comment, with images included. SECURITY AND COMPLIANCE SOC 2 Type II certified platform, with audit reports available on request through the Trust Center. Built-in A2P 10DLC carrier registration: MessageDesk guides U.S. businesses through registration and reviews submissions before they go to carriers. Opt-out management, including multi-line opt-outs on the Pro plan. Custom SSO on the Enterprise plan. PLATFORM Web app, plus iOS and Android apps. PRICING $29 per seat per month on an annual plan, or $39 per month on a month-to-month plan. Team starts at three seats; Pro has no minimum. No annual contract required. Do you work for MessageDesk? [Manage this product listing](https://www.g2.com/products/messagedesk/claim_requests/new?auto=true) Wondering if MessageDesk is right for your organization? Our VoIP Software selection experts can help you in 15 minutes or less. ## MessageDesk User Interface ## Popular MessageDesk Alternatives Main Product MessageDesk 4.8 [(13)](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.83Value for money - 5.0Customer support - 4.62Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Trumpia](https://www.softwareadvice.com/sms-marketing/trumpia-profile/) 4.5 [(120)](https://www.softwareadvice.com/sms-marketing/trumpia-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.30Value for money - 4.61Customer support - 4.33Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Sinch Engage](https://www.softwareadvice.com/crm/sinch-engage-profile/) 4.4 [(97)](https://www.softwareadvice.com/crm/sinch-engage-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.28Value for money - 4.22Customer support - 4.23Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [TextP2P](https://www.softwareadvice.com/sms-survey/textp2p-profile/) 5.0 [(130)](https://www.softwareadvice.com/sms-survey/textp2p-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.91Value for money - 4.98Customer support - 4.92Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [SimpleTexting](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/) 4.7 [(249)](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.50Value for money - 4.74Customer support - 4.51Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Mobile Text Alerts](https://www.softwareadvice.com/crm/mobile-text-alert-profile/) 4.5 [(86)](https://www.softwareadvice.com/crm/mobile-text-alert-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.35Value for money - 4.61Customer support - 4.30Functionality Pricing Available upon request Get Price ## MessageDesk Pricing and Plans MessageDesk has three plans. Team is $39.00/user/mo billed monthly. Pro is $99.00/user/mo billed monthly. Enterprise is custom-priced. Free trial Team $39.00 per user, per month Best for: Teams that need the power of a shared team SMS inbox. ✅ Per user seat pricing ✅ Connect up to 48 phone numbers ✅ Carrier registration included ✅ Label, assign, comment & mention… Team plan includes: - Unlimited 1-on-1 SMS - Shared team inbox - Group texting - Media & attachments - Schedule messages - Comments & mentions - Assign conversations - Label conversations - Block contacts - Contact & data import - Twilio integration - Opt-out management Pro $99.00 per user, per month Best for: Teams that need to automate, integrate, & scale messaging. Includes everything in Team plus: ✅ Unlimited 100-person text broadcasts ✅ Custom roles & permissions ✅ Multi-line opt-out management ✅ Relays (automations) ✅ Zapier integration… Pro plan includes: - Unlimited 1-on-1 SMS - Unlimited 100-person text broadcasts - Shared team inbox - Group texting - Media & attachments - Schedule messages - Comments & mentions - Assign conversations - Label conversations - Block contacts - Contact & data import - Twilio integration - Opt-out management - Basic Relays - Custom Relays - Roles & permissions - Custom roles & permissions - Multi-line opt out Enterprise Let's Chat! Best for: Larger organizations with more advanced needs. Includes everything in Pro, plus: ✅ Priority support ✅ Multiple inboxes & workspaces ✅ Data & analytics dashboards ✅ Custom SSO ✅ Custom integrations… Enterprise plan includes: - Unlimited 1-on-1 SMS - Unlimited 100-person text broadcasts - Shared team inbox - Group texting - Media & attachments - Schedule messages - Comments & mentions - Assign conversations - Label conversations - Block contacts - Contact & data import - Twilio integration - Opt-out management - Basic Relays - Custom Relays - Roles & permissions - Custom roles & permissions - Multi-line opt out - Analytics dashboards - Custom integrations - Custom SSO - Multiple inboxes & workspaces - Priority support Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does MessageDesk pricing compare to alternatives? MessageDesk's starting price is $39.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | MessageDesk4.8[(13)](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/reviews/) | $39.00 /user/mo | Available | Not available | 4.8 | | [Trumpia](https://www.softwareadvice.com/sms-marketing/trumpia-profile/)4.5[(120)](https://www.softwareadvice.com/sms-marketing/trumpia-profile/reviews/) | $55.00 /mo | Available | Not available | 4.3 | | [Sinch Engage](https://www.softwareadvice.com/crm/sinch-engage-profile/)4.4[(97)](https://www.softwareadvice.com/crm/sinch-engage-profile/reviews/) | $99.00 /mo | Available | Not available | 4.3 | | [TextP2P](https://www.softwareadvice.com/sms-survey/textp2p-profile/)5.0[(130)](https://www.softwareadvice.com/sms-survey/textp2p-profile/reviews/) | $5.00 /mo | Available | Not available | 4.9 | | [SimpleTexting](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/)4.7[(249)](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/reviews/) | $39.00 /mo | Available | Not available | 4.5 | MessageDesk4.8[(13)](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/reviews/) * * * Starting price $39.00 /user/mo Free trial Available Free version Not available Value For Money 4.8 - [Trumpia](https://www.softwareadvice.com/sms-marketing/trumpia-profile/)4.5[(120)](https://www.softwareadvice.com/sms-marketing/trumpia-profile/reviews/) * * * Starting price $55.00 /mo Free trial Available Free version Not available Value For Money 4.3 - [Sinch Engage](https://www.softwareadvice.com/crm/sinch-engage-profile/)4.4[(97)](https://www.softwareadvice.com/crm/sinch-engage-profile/reviews/) * * * Starting price $99.00 /mo Free trial Available Free version Not available Value For Money 4.3 - [TextP2P](https://www.softwareadvice.com/sms-survey/textp2p-profile/)5.0[(130)](https://www.softwareadvice.com/sms-survey/textp2p-profile/reviews/) * * * Starting price $5.00 /mo Free trial Available Free version Not available Value For Money 4.9 - [SimpleTexting](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/)4.7[(249)](https://www.softwareadvice.com/sms-marketing/simpletexting-profile/reviews/) * * * Starting price $39.00 /mo Free trial Available Free version Not available Value For Money 4.5 ## MessageDesk Features - Popular features found in VoIP Caller ID Call Monitoring Call Recording Call Routing Computer Telephony Integration Contact Management IVR Mobile Access SIP Trunking Voice Mail - More features of MessageDesk 2-Way Messaging Activity Dashboard Activity Tracking Alerts/Notifications Automated Responses Autoresponders Campaign Management Campaign Scheduling Chat/Messaging Communication Management Compliance Management Contact Database Customer Segmentation Customizable Fields Customizable Templates Employee Directory Interaction Tracking Mass Texting Message Personalization MMS Mobile Alerts Mobile Keywords Real-Time Notifications Reminders Reporting Reporting/Analytics Reputation Management Scheduled Messaging SMS Messaging Template Management Text-to-Win Third-Party Integrations ## MessageDesk Integrations Zapier Integration rated undefined from -1 review Webhook Relay Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review ## MessageDesk User Reviews ## MessageDesk customer ratings - Overall rating: 4.8/5 - Total reviews: 13 ### Rating distribution - 5 stars: 11 reviews (85%) - 4 stars: 1 reviews (8%) - 3 stars: 1 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.8/5 - Customer support: 5/5 - Functionality: 4.6/5 --- ### Finally found something I can use. - Overall rating: 5/5 - Reviewer: Mower P. - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered This has been the app that I have been looking for and researching for over a year. I have had several trials with other software but those seem to be geared toward the big businesses. We are a small company with a small budget. I feel like this software and our needs are the perfect pairing. I wish I would have found them much earlier. [SENSITIVE CONTENT HIDDEN] gave me the initial tour and actually listened to what we needed. We've been using it for several weeks and [SENSITIVE CONTENT HIDDEN]have been great to work with and have answered any questions I had and worked out any kinks with me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many pros: The ability to text from or receive texts from our business number is priceless. We are very busy and many calls go to voicemail. This allows our customers to directly connect with us without having to remember another phone number. Most of our customers are on the go and love to get texts rather than read an email. I tend to send the same text over and and over and being able to make templates really cuts down on time. The companion phone app works seamlessly. When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them. #### Cons The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer's response, not the other way around. --- ### Exactly what we needed! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Veterinary - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has been an amazing addition to our practice. #### Cons The only thing we wish it was a little easier to send pictures. #### Vendor response Thanks for the positive review Kim! Replied December 2020 --- ### Group Text Made Easy - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Aviation & Aerospace - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Better attendance at meetings as this reaches those who do not check emails frequently. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love that I can send one text to many people but those people aren't burdened with the many replies - much better and less annoying that group texting. #### Cons I didn't like the wording limitation I had. #### Vendor response Thanks for the review Lauren! Glad we've been able to get you better meeting attendance. We've since removed the text message character limit so you can now send longer messages. Replied November 2020 --- ### Precisão - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All in all it's great software, quick accurate messaging, organizes documents, but needs to have a link to sales support. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Separates message, lines are decongested. #### Cons The difficulty of sending a photo and would have to have a call with sales support. --- ### its a good software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Music - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered The benefits it has is that it separates messages for you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros very good for keeping business related messages like clients. #### Cons i dont like that you have to pay in order to use it. --- ### Great SMS Sales Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered The customer service was supreme, I consistently had [SENSITIVE CONTENT HIDDEN] reach out and check in to see how things were going and was always super helpful on every task. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform was super user friendly and it never corrupted and was always easy to use. #### Cons The only thing I disliked is that I wish it had integration with sales platforms (HubSpot, SalesForce, etc.) for sales related usage in my industry. --- ### honesty is the best policy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Its been easy to use for everyone in the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the text blast and the easy use of it. #### Cons There currently arent any features that we dislike. --- ### SUPERIOR PRODUCT, SUPERIOR SERVICE - Overall rating: 5/5 - Reviewer: MICHAEL K. - Industry: Medical Devices - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered The team at Snap Desk is the best software team I have yet to experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works! Support has been fantastic. Easy to use software. #### Cons Overall, the software is easy to use. Only issue has been uploads of contacts has been sometimes problematic with Excel. Not a problem with Google Sheets. #### Vendor response Thanks for the review, Michael! Much appreciated. We're actually revising the whole contacts upload process to make things easier. Look out for an in-app update on all of that soon! Replied December 2020 --- ### User Friendly and Reaches All of Our Contacts! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Customer Service is outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was able to upload a CSV file with all of my contacts, create the autoresponder, text and send without any issues. I had some questions along the way and the customer service rep ([SENSITIVE CONTENT HIDDEN]) cleared everything up and guided me along the way. #### Cons I think the initial autoresponder was attached to my first message and that looked a little confusing but it wasn't a big deal. #### Vendor response Hey Kimberly, thanks so much for the review! Glad we could help and that everything is working out. Replied March 2021 --- ### Best decision - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Their support team are all great as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Snapdesk makes marketing so easy and profitable. Best business decision I've made!! #### Cons There isn't anything that I don't like about SnapDesk --- Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/reviews/) ## Other Top Recommended VoIP Software [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (189) Recently recommended **23** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **14** times [net2phone](https://www.softwareadvice.com/call-center/versature-profile/) **4.6** (10) Recently recommended **6** times [Dialpad Connect](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (572) Recently recommended **5** times Stuck Between Options? Our experts can help you compare MessageDesk with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice