About MessageDesk

MessageDesk is a cloud-based SMS text messaging solution designed to help businesses manage and streamline communication with customers via messaging. Professionals can categorize contacts based on multiple groups, create custom messages using predefined templates and remind clients about upcoming appointments, due payments or invoices through automated notifications. MessageDesk provides mobile applications for iOS and Android devices, which allows enterprises to schedule recurring messages and remotely send one-on-one texts to specific contacts. Using the dashboard, supervisors can view received notifications, pending tasks, documents and previous messages on a centralized platform. Additionally, managers can utilize the search functionality to search for specific c...

MessageDesk Pricing

MessageDesk offers a free trial for 7 days, after which the software is available across four pricing plans, as outlined below: Operator (1000 Free Messages/mo. - $39 per month, $29 per month (billed annually) Team (3000 Free Messages/mo.) - $99 per month, $79 per month (billed annually) Workplace (8000 Free Messages/mo.) - $295 per month, $239 per month (billed annually) Unlimited (Starting at 15000 Free Messages/mo.) - $399 per month

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Text Contacts & Customers
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MessageDesk Reviews

Overall Rating

4.77

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 13 reviews

Susan

Company size: 2-10 employees

Industry: Consumer Goods

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2021

Finally found something I can use.

This has been the app that I have been looking for and researching for over a year. I have had several trials with other software but those seem to be geared toward the big businesses. We are a small company with a small budget. I feel like this software and our needs are the perfect pairing. I wish I would have found them much earlier. [SENSITIVE CONTENT HIDDEN] gave me the initial tour and actually listened to what we needed. We've been using it for several weeks and [SENSITIVE CONTENT HIDDEN]have been great to work with and have answered any questions I had and worked out any kinks with me.

Pros

Many pros: The ability to text from or receive texts from our business number is priceless. We are very busy and many calls go to voicemail. This allows our customers to directly connect with us without having to remember another phone number. Most of our customers are on the go and love to get texts rather than read an email. I tend to send the same text over and and over and being able to make templates really cuts down on time. The companion phone app works seamlessly. When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them.

Cons

The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer's response, not the other way around.

Reasons for switching to MessageDesk

I found Podium to be geared to more a big business. They kept wanting me to go beyond the trial, but they didn't seem to be interested in what we really needed. The price point was not worth it

Kimberly

Company size: 11-50 employees

Industry: Veterinary

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2020

Exactly what we needed!

So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly.

Pros

This has been an amazing addition to our practice.

Cons

The only thing we wish it was a little easier to send pictures.

Reasons for choosing MessageDesk

Getting set up with Snapdesk was a breeze, set up with Zipwhip was difficult and not worth the time.

Response from Western Service Systems

Thanks for the positive review Kim!

Replied December 2020

Lauren

Company size: 1 employee

Industry: Aviation & Aerospace

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

November 2020

Group Text Made Easy

Better attendance at meetings as this reaches those who do not check emails frequently.

Pros

I love that I can send one text to many people but those people aren't burdened with the many replies - much better and less annoying that group texting.

Cons

I didn't like the wording limitation I had.

Reasons for choosing MessageDesk

It was the first app I found and thought would be good for what I needed it for.

Response from Western Service Systems

Thanks for the review Lauren! Glad we've been able to get you better meeting attendance. We've since removed the text message character limit so you can now send longer messages.

Replied November 2020

Brian

Company size: 51-200 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2021

Great SMS Sales Tool

The customer service was supreme, I consistently had [SENSITIVE CONTENT HIDDEN] reach out and check in to see how things were going and was always super helpful on every task.

Pros

The platform was super user friendly and it never corrupted and was always easy to use.

Cons

The only thing I disliked is that I wish it had integration with sales platforms (HubSpot, SalesForce, etc.) for sales related usage in my industry.

Teeira

Verified reviewer

Company size: 1 employee

Industry: Music

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

June 2021

its a good software

The benefits it has is that it separates messages for you.

Pros

very good for keeping business related messages like clients.

Cons

i dont like that you have to pay in order to use it.