About SnapDesk

SnapDesk is a cloud-based SMS marketing solution designed to help businesses manage and streamline communication with customers via messaging. Professionals can categorize contacts based on multiple groups, create custom messages using predefined templates and remind clients about upcoming appointments, due payments or invoices through automated notifications. 

SnapDesk provides mobile applications for iOS and Android devices, which allows enterprises to schedule recurring messages and remotely send one-on-one texts to specific contacts. Using the dashboard, supervisors can view received notifications, pending tasks, documents and previous messages on a centralized platform. Additionally, managers can utilize the search functionality to search for specif...


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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of SnapDesk

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(0)

0

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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December 2020

Kimberly from Emergency Pet Hospital of Redlands

Company Size: 11-50 employees

Industry: Veterinary

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Exactly what we needed!

So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly.

Pros

This has been an amazing addition to our practice.

Cons

The only thing we wish it was a little easier to send pictures.

Reasons for Choosing SnapDesk

Getting set up with Snapdesk was a breeze, set up with Zipwhip was difficult and not worth the time.

Response from Western Service Systems

Replied December 2020

Thanks for the positive review Kim!

January 2021

Kayla from Safe Tax ATL

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

honesty is the best policy

Its been easy to use for everyone in the office.

Pros

I love the text blast and the easy use of it.

Cons

There currently arent any features that we dislike.

Reasons for Choosing SnapDesk

Snapdesk has very good reviews.

November 2020

Lauren from KY Bluegrass Ninety-Nines

Company Size: 1 employee

Industry: Aviation & Aerospace

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2020

Group Text Made Easy

Better attendance at meetings as this reaches those who do not check emails frequently.

Pros

I love that I can send one text to many people but those people aren't burdened with the many replies - much better and less annoying that group texting.

Cons

I didn't like the wording limitation I had.

Reasons for Choosing SnapDesk

It was the first app I found and thought would be good for what I needed it for.

Response from Western Service Systems

Replied November 2020

Thanks for the review Lauren! Glad we've been able to get you better meeting attendance. We've since removed the text message character limit so you can now send longer messages.

December 2020

MICHAEL from DENTAL MASTERS LABORATORY

Company Size: 51-200 employees

Industry: Medical Devices

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

SUPERIOR PRODUCT, SUPERIOR SERVICE

The team at Snap Desk is the best software team I have yet to experience.

Pros

It works! Support has been fantastic. Easy to use software.

Cons

Overall, the software is easy to use. Only issue has been uploads of contacts has been sometimes problematic with Excel. Not a problem with Google Sheets.

Reasons for Choosing SnapDesk

I compared other choices...SnapDesk looked like a good fit.

Response from Western Service Systems

Replied December 2020

Thanks for the review, Michael! Much appreciated. We're actually revising the whole contacts upload process to make things easier. Look out for an in-app update on all of that soon!

February 2021

Sherri from King's Home Kreations

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Best decision

Their support team are all great as well!

Pros

Snapdesk makes marketing so easy and profitable. Best business decision I've made!!

Cons

There isn't anything that I don't like about SnapDesk

December 2020

Gregory from Foland, Wickens, Roper, Hofer & Crawford

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Happy customer

Good product for the price and works as advertised.

Pros

This product was easy to use/set up and works as advertised.

Cons

Haven't had anything bad happened yet works fine.

Response from Western Service Systems

Replied December 2020

Thanks for the review, Greg!

January 2021

maura from amélie's french bakery

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Happy to be here!

Pros

So so user friendly and seamless, it really does most of the work for you.

Cons

The only issue I encountered is one contact did not receive a broadcast but the team immediately jumped to working on a solution

December 2020

Christy from Magers Management

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Highly Recommend

The customer service is hands down the best you can get.

Pros

Ease of use, customer service and functionality

Cons

I found inconsistencies of tenants not getting messages.

Response from Western Service Systems

Replied December 2020

Many thanks for your feedback, Christy!