--- title: "MessageDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MessageDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MessageDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/snapdesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [VoIP Software](https://www.softwareadvice.com/voip/) / [MessageDesk](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/) / MessageDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/snapdesk-profile/alternatives/) # MessageDesk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 13 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 5/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 11 reviews (85%) - 4 stars: 1 reviews (8%) - 3 stars: 1 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## MessageDesk customer reviews Showing reviews 1-13 of 13 (page 1). ### Finally found something I can use. - Overall rating: 5/5 - Reviewer: Susan W. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered This has been the app that I have been looking for and researching for over a year. I have had several trials with other software but those seem to be geared toward the big businesses. We are a small company with a small budget. I feel like this software and our needs are the perfect pairing. I wish I would have found them much earlier. [SENSITIVE CONTENT HIDDEN] gave me the initial tour and actually listened to what we needed. We've been using it for several weeks and [SENSITIVE CONTENT HIDDEN]have been great to work with and have answered any questions I had and worked out any kinks with me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many pros: The ability to text from or receive texts from our business number is priceless. We are very busy and many calls go to voicemail. This allows our customers to directly connect with us without having to remember another phone number. Most of our customers are on the go and love to get texts rather than read an email. I tend to send the same text over and and over and being able to make templates really cuts down on time. The companion phone app works seamlessly. When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them. #### Cons The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer's response, not the other way around. #### Reasons for switching to MessageDesk I found Podium to be geared to more a big business. They kept wanting me to go beyond the trial, but they didn't seem to be interested in what we really needed. The price point was not worth it --- ### Exactly what we needed! - Overall rating: 5/5 - Reviewer: Kimberly T. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has been an amazing addition to our practice. #### Cons The only thing we wish it was a little easier to send pictures. #### Reasons for choosing MessageDesk Getting set up with Snapdesk was a breeze, set up with Zipwhip was difficult and not worth the time. #### Vendor response Thanks for the positive review Kim! Replied December 2020 --- ### Group Text Made Easy - Overall rating: 3/5 - Reviewer: Lauren S. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Better attendance at meetings as this reaches those who do not check emails frequently. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love that I can send one text to many people but those people aren't burdened with the many replies - much better and less annoying that group texting. #### Cons I didn't like the wording limitation I had. #### Reasons for choosing MessageDesk It was the first app I found and thought would be good for what I needed it for. #### Vendor response Thanks for the review Lauren! Glad we've been able to get you better meeting attendance. We've since removed the text message character limit so you can now send longer messages. Replied November 2020 --- ### Precisão - Overall rating: 5/5 - Reviewer: GUARACIR D. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All in all it's great software, quick accurate messaging, organizes documents, but needs to have a link to sales support. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Separates message, lines are decongested. #### Cons The difficulty of sending a photo and would have to have a call with sales support. --- ### its a good software - Overall rating: 4/5 - Reviewer: Teeira W. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered The benefits it has is that it separates messages for you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros very good for keeping business related messages like clients. #### Cons i dont like that you have to pay in order to use it. --- ### Great SMS Sales Tool - Overall rating: 5/5 - Reviewer: Brian B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered The customer service was supreme, I consistently had [SENSITIVE CONTENT HIDDEN] reach out and check in to see how things were going and was always super helpful on every task. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform was super user friendly and it never corrupted and was always easy to use. #### Cons The only thing I disliked is that I wish it had integration with sales platforms (HubSpot, SalesForce, etc.) for sales related usage in my industry. --- ### honesty is the best policy - Overall rating: 5/5 - Reviewer: Kayla S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Its been easy to use for everyone in the office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the text blast and the easy use of it. #### Cons There currently arent any features that we dislike. #### Reasons for choosing MessageDesk Snapdesk has very good reviews. --- ### SUPERIOR PRODUCT, SUPERIOR SERVICE - Overall rating: 5/5 - Reviewer: MICHAEL K. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered The team at Snap Desk is the best software team I have yet to experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works! Support has been fantastic. Easy to use software. #### Cons Overall, the software is easy to use. Only issue has been uploads of contacts has been sometimes problematic with Excel. Not a problem with Google Sheets. #### Reasons for choosing MessageDesk I compared other choices...SnapDesk looked like a good fit. #### Vendor response Thanks for the review, Michael! Much appreciated. We're actually revising the whole contacts upload process to make things easier. Look out for an in-app update on all of that soon! Replied December 2020 --- ### User Friendly and Reaches All of Our Contacts! - Overall rating: 5/5 - Reviewer: Kimberly K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Customer Service is outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was able to upload a CSV file with all of my contacts, create the autoresponder, text and send without any issues. I had some questions along the way and the customer service rep ([SENSITIVE CONTENT HIDDEN]) cleared everything up and guided me along the way. #### Cons I think the initial autoresponder was attached to my first message and that looked a little confusing but it wasn't a big deal. #### Vendor response Hey Kimberly, thanks so much for the review! Glad we could help and that everything is working out. Replied March 2021 --- ### Best decision - Overall rating: 5/5 - Reviewer: Sherri K. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Their support team are all great as well! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Snapdesk makes marketing so easy and profitable. Best business decision I've made!! #### Cons There isn't anything that I don't like about SnapDesk --- ### Happy customer - Overall rating: 5/5 - Reviewer: Gregory G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Good product for the price and works as advertised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product was easy to use/set up and works as advertised. #### Cons Haven't had anything bad happened yet works fine. #### Vendor response Thanks for the review, Greg! Replied December 2020 --- ### Happy to be here! - Overall rating: 5/5 - Reviewer: maura r. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So so user friendly and seamless, it really does most of the work for you. #### Cons The only issue I encountered is one contact did not receive a broadcast but the team immediately jumped to working on a solution --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Christy B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered The customer service is hands down the best you can get. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, customer service and functionality #### Cons I found inconsistencies of tenants not getting messages. #### Vendor response Many thanks for your feedback, Christy! Replied December 2020 --- MessageDesk Reviews, Pros and Cons - 2026 Software Advice