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Overall Rating
4.87 / 5 (30)
Ease-of-Use
5 / 5
Value for Money
4.5 / 5
Customer Support
5 / 5
Functionality
4.5 / 5
Last Review Written
February 18, 2019
Pros/Cons
  • Pros

  • We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up. The customer service is exceptional.
  • The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.
  • Cons

  • The only thing we have in the form of a complaint (cuz there arent many) is the price.
  • In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive.
Pricing Range
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Ideal Customer Size
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Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos

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