We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up. The customer service is exceptional.

The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.

We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.

The only thing we have in the form of a complaint (cuz there arent many) is the price.

Great team to work with. The product is also good and is moving in a good direction.

The account management team was always super responsive and helped us decide the best way to launch SMS with our customers.

The Teckst was quick with the setup. Teckst worked great with HelpScout.

I loved how easy it was for my agents to use, its ability to integrate into all of my team's tools, and the hands on fantastic customer service I always received.

In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive.

It's super easy to get it installed and even easier to use. Super straightforward software with fast service if you have any questions or requests.

Easy set-up, simple to use, low cost, great customer support.

The integration into our current ticketing system has been great and allowed our team to seamlessly talk with our customers.

There is no self-service dashboard for admin actions.

Beautiful seamless integration with Zendesk. On-board in for the agents was equally easy.

It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution.

It was easy of use and quick to set up. Our customer support person at teckst was delightful, always available and very knowledgeable.

Easy to set up and scale. Great customer service and partnership.

The team that we have to help us with our needs has been great. Ease of use is really nice as well, it is easy to understand, implement and train on.

Desk.com doesn't support emoji usage, so for our first ~6 months of Teckst usage we weren't able to send customers emojis.

The technical team of engineers is also on top of investigating any time we have an inquiry. They also gave us early access to their Facebook Messenger solution, which works much like SMS does.

At low volumes, the per unit price can be a bit pricey given their pricing model.

Always helpful when we have questions or want to change something. Great data that is readily available and easy to action.

Connects seamlessly with our other communication channels. Easy to use by all of our agents.

There is still a lot of room for the product to grow. They are allowing for texting within salesforce and trying to mimic that is a difficult task.

I used text at 2 different on demand start up companies.

It's simple to use and a easy solution for mass text marketing. Great for keeping our guests and member up-to-date on events and sales.

Textedly is VERY user friendly. An easy upload of phone numbers and the ease of sending messages are my top praises.

Customer service is awesome, and I always receive help quickly when I need it.

I do like this concept and I see the potential. Just need to start reaping the rewards from this.

I love how I only pay for the outgoing texts. Interface is user friendly and super easy.

Very happy with the web-based UI. It's just so easy and satisfying to use.

The inability to export our lists. It's a feature that textedly needs to add with the way that campaigns are shaped today.

It is virtually impossible to cancel the service. You can never talk to anyone you are limited to the chat or email only for support.

They were very helpful early on. Since then, it's been an easy platform to use.

The pricing is super fair and the customer service is excellent. Ve compared textedly with a lot of other services in its range and by far I prefer and trust it for needs.

They were so kind, and easy to work with. The price is spot on AND conversion rate is insanely good.

Save yourself some googling and just go with this one. Super easy for people to subscribe and unsubscribe.

Seamless integration with Slack. Customer support is really good.

I really love the ease of using this software and quick tech support. The dashboard is very user friendly.

I twice called the sales number so that I could actually talk to someone, and they promised to mark my request as urgent and someone would call me, but no one ever did.

I like how you can send out mass texts, which allows me to hit as many clients as possible in one shot. It is easy to find out who texts you back or removes you from the list.

This is the best SMS software tool out there for a small business. The user interface is great and the pricing is excellent.

My experience with Textedly has been awesome. I am getting my money's worth, and it is user friendly.

US Dollar

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and desktop notifications, conversation assignment, active ticket status and macros and snippets.  


Teckst allows users to select and send messages from a pre-written message database. Customers can connect with their customer service providers via SMS/MMS, Facebook Messenger, WeChat and more. The conversation tag feature allows users to organize issues and track metrics.


Teckst helps users assign tickets to available agents. It marks active tickets with a bright blue dot to prevent agent overlap. It offers integration with Salesforce, Zendesk, Help Scout, Oracle Service Cloud, FreshDesk, SugarCRM and others.


Teckst is offered in a monthly subscription pricing option. Support is offered via email and over the phone. Other help options include white papers and FAQs.



LongDescription

Support Ticket Management

Shortcodes

Surveys & Feedback

Mass Texting

Transfers/Routing

Single Sign On

Communication Management

Customer Database

Call Center Management

Self Service Portal

Contact Management

Help Desk Management

Mobile Access

Proactive Chat

Mobile Keywords

Multi-Channel Communication

Queue Management

Social Media Integration

Workflow Management

Email Management

Website Integration

Activity Dashboard

Alerts/Notifications

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Search/Filter

Web browser (OS agnostic)

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Teckst

In Person

Live Online

Webinars

Documentation

Textedly is a cloud-based SMS marketing tool for businesses of all sizes.


The system offers mass group texting, text scheduling and customizable auto replies. Users can send texts over 300 characters long. The system also offers a link-shrinking feature to minimize the number of characters taken up by hyperlinks.


Textedly automatically gathers city, state and zipcode information for each subscriber. Users can also access analytics such as subscriber timestamps, activity, user history and other performance metrics. Incoming messages are free, and there is no limit to the number of subscribers Textedly users may have.


Textedly is priced on a per-month subscription basis.



Real Time Analytics

Engagement Tracking

Text-to-Win

Multi-Channel Marketing

Two-Way Audio & Video

Mobile Alerts

Automated Responses

Activity Tracking

Customer Segmentation

SMS Messaging

Drip Campaigns

Real-Time Monitoring

Scheduled Messaging

Location-Based Marketing

Multi-Campaign

Coupons

Customizable Fields

Campaign Scheduling

2-Way Messaging

Template Management

Data Import/Export

Campaign Segmentation

Campaign Planning

Call Routing

Mobile Coupons

Real Time Data

Chat Transcript

Real-Time Notifications

Contextual Targeting

Message Personalization

Real-Time Updates

Event Triggered Actions

Visual Analytics

SMS Marketing

Reporting & Statistics

Reminders

Automated Scheduling

Push Notifications

Customizable Templates

Real Time Reporting

Polls/Voting

Contact Database

Campaign Analytics

Social Promotion

Multiple User Accounts

Campaign Management

After a free 14 day trial, monthly plans start at $24 per month and scale up based on business needs.

Textedly offers the following texting options:

$24 per month: includes 1 keyword, and 1,000 outbound text messages.
$39 per month: includes 2 keywords, and 2,000 outbound text messages.
$50 per month: includes 3 keywords, and 3,500 outbound text messages.
$70 per month: includes 4 keywords, and 5,000 outbound text messages.
$140 per month: includes 6 keywords, and 10,000 outbound text messages.
$210 per month: includes 7 keywords, and 15,000 outbound text messages.
$350 per month: includes 10 keywords, and 25,000 outbound text messages.

All inbound text messaging are free!

Pricing continues to scale based on number of keywords and text messaged, up to:

$2,800 per month: includes 50 keywords, and 200,000 outbound text messages.

Textedly also offers annual plans. By paying for the entire year, you will get 20% more text messages each and every month.

Teckst vs Textedly

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