Textellent

RATING:

4.9

(85)

About Textellent

Textellent is a cloud-based marketing software designed to help businesses across a variety of industry verticals including spas, fitness centers, educational institutions, real estate and more create, launch and manage text marketing campaigns. The platform lets organizations set up text-enabled phone numbers to receive, respond and track customer queries via text messages. Textellent enables enterprises to design personalized campaign templates using customizable images, flyers, links and animations to establish brand identity with customers. It offers various features such as drip campaigns, keywords management, appointment and reservation scheduling, automated reminders, customer tags, post-sales messages, contacts management and more. Additionally, managers ca...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Textellent Pricing

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Textellent composing a new message
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Textellent Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for Textellent

1 - 5 of 85 Reviews

Larry

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Experience

See above. More campaigns and all year availability with clients

PROS

Ease of use for text, calendar, charts and increased communication with clients.

CONS

Limitation on users in calendar. I understand that only 5 users are allowed on calendar.

Reason for choosing Textellent

Liberty to speak to client as if I was in front of prospect

Reasons for switching to Textellent

Value

Jeffrey

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Great Software - What was I waiting for!!

PROS

I love the fact that my clients can now book their own appointments right online from the listing of my available options right on a unique website just for me. They get an email notification (as do I) and they get text reminders. The text blasts are phenomenal and the drip campaigns work wonderful! I have already referred this to colleagues who have gotten it up and running. The customer service has been great. The representatives I have spoken to (INCLUDING THE CEO) have addressed my questions and helped get things coordinated and synced with my google calendar. That was the biggest selling point for me, total integration with my calendar which blends my business appointments and family appointments all in one place.

CONS

I am hoping for a better mobile interface for the future. That is the only con I have. Otherwise, would be a 5-star rating.

Reason for choosing Textellent

Google Calendar Integration

Pamela

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2023

No longer a good company

This company had a 10 plus in my book when I started with them years ago. I think they have grown beyond their capacity to provide quality service. There is no follow up. My clients have not been updated in two years. Everyone makes excuses but takes care of nothing. i am researching now to leave. I can't do it anymore. I even got them a large account by personally referring them. Now I am sorry that I did. They are only good at taking the payments fromy our account.

PROS

I like being able to communicate with my clients throughout the year

CONS

The software is not user friendly unless you have the skills.I have not been able to use 95% of the software

John

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Reaching Your Clients More Effectively and Efficiently

As businesses adjust to the changes in technology so has Textellent. Communication with you clients is most important and Textellent gives you the ability to reach all your clients (no matter how many you have) easily and quickly.

PROS

We have been using Textellent for over 10 years. All of our clients LOVE Textellent because they receive important information quickly and can send updates quickly to us. An easy and fast way to pass information.

CONS

Over the past 10 + years we have not found any negative issues with Textellent.

Reason for choosing Textellent

Who does not text? You can probably count them on one hand. Textellent gives you the ability to reach all you clients efficiently, quickly, easily and for less cost.

Vendor Response

Thank you for your review! We're glad Textellent has helped you reach your clients effectively for so long.

Replied May 2024

MARIA

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Highly recommend

Amazing! Textellent is very user friendly. Customer service is amazing and always so helpful. They always make sure to answer your question and are amazing at walking you through things you are unsure about. Overall I recommend Textellent it has really helped us connect better with our clients especially the younger generation.

PROS

We love the text blast and calendar. It's so nice not having to make those end of the day phone calls reminding out clients about their appointment. We switched from using a basic calendar software to having everyone use the one on Textellent. Our clients always comment on how they love getting those text reminders even the happy birthday texts.

CONS

My business has been using Textellent for a year now and we don't have anything we don't like about it. We do wish we could erase text messages but they can easily do that for us.