About Textellent

Textellent is a cloud-based marketing software designed to help businesses across a variety of industry verticals including spas, fitness centers, educational institutions, real estate and more create, launch and manage text marketing campaigns. The platform lets organizations set up text-enabled phone numbers to receive, respond and track customer queries via text messages.

Textellent enables enterprises to design personalized campaign templates using customizable images, flyers, links and animations to establish brand identity with customers. It offers various features such as drip campaigns, keywords management, appointment and reservation scheduling, automated reminders, customer tags, post-sales messages, contacts management and more. Addi...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

41 Reviews of Textellent

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(39)

39

4 stars

(0)

0

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 41 results

August 2021

John from Tax Practice Pro Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Every Tax Practice Needs This Product!

In the early days of the pandemic, the IRS and SBA issued guidance almost daily. In order to prevent a phone system overload (and angry clients!), we sent updates to the entire client population every time the government announced a change to unemployment, EIDL grants and PPP loans. Clients thanked us for the timely, relevant, actionable advice.

Pros

The software delivers its promise; we can easily text the entire client base in minutes.

Cons

There were no downsides to using this product.

June 2020

Linda from Holley Tax Service

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great Company!

Overall, I am impressed with the communication model. It adds the personal touch I've hoped for with my clients.

Pros

This software allows me to 'keep in touch' with each client throughout the year. They are ecstatic when the receive birthday and holiday greetings (and I am ecstatic too!) Repellent has been a great addition to my company.

Cons

There is no "least." The software us great.

Reasons for Choosing Textellent

Ease of integration with my current software and overall opportunity to communicate with clients.

December 2019

Gordon from Gordon Parry, CPA

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

December 2019

This Company Is a Hot Mess

Mediocre at best. Could live with the other short falls but now I cant do the job I'm paid for because I cant sign into any accounts that has this number! The owner doesn't seem to care less.

Pros

I like being able to text my clients for request of information as they respond quicker. Also some of the campaigns such as Birthday greetings and the Referral request that we use to notify clients that the clients tax return has been completed taxes with a ask for referrals.

Cons

The customer support has been horrible. I had issues that were never resolved and I was trying to get a conversation with the owner but I would have a better chance of making an appointment with God...as its not happening. I use this to get codes so I can sign on to my tax accounts but it has stopped working. No one can give me a explanation and they will look into it. The problem is now I have to re register and change all my account phone numbers because I cant get the code, Soooooo mad and a waste of my time. You know things are bad when even a employee says there is a lot going on things going on and things aren't good and they feel my pain!

Response from Textellent

Replied December 2019

The client informed us of a technical issue on evening of Thu 12/5/2019. Our client support team needed to flag the issue to technical support who researched it the next day. The client was notified to clear the browser cache and the issue was resolved by morning of Monday 12/9. We feel sorry that the client had to deal with this. Thank you so much for your support and trust. We are standing by Mon-Sat to provide live customer support.

August 2021

Carole from Central Valley Tax Services

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Textellent is like adding staff without the cost

Clients can schedule their own appointments without calling. Clients receive reminders of their appointments asking to reply Yes to confirm. Auto referrals has increased my online presence & increased business. The text blasts are great when you need to let everyone know about something changed or new procedure. Extremely helpful during COVID. Basically, Textellent is my Administrative Assistant!

Pros

Textellent integrates well with my tax software. It's auto text features has increased my Google Reviews & thus new business. The birthday feature is awesome, my clients actually think I remember to text them on their birthday. I love the new phone app. It keeps you connected without utilizing your own cell texting.

Cons

There use to be an daily data auto upload. I would like to see that feature return.

Reasons for Choosing Textellent

Customer Service directly from the [SENSITIVE CONTENT] of the company.

June 2020

Clarence A from C Wilson and Associates

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Textallent Software review

my clients feel I am very accessible and easy to talk with via text. This is best thing for my business has grown by more than 30% because of the follow ups done by textallent to set appointments return to get tax work done and textellent has made my clients more loyal and engaged and save me hours of phone calls that use to go unanswered without the use of textellent

Pros

Features I like most about the software are its ease of use, easy installation and downloading of all my contacts with instant accuracy and fast and simple conversion steps. this software has saved my client base and caused them to have that warm fussy feeling. they love the fact that they don't have to leave a message and wait several days for a follow up call. They feel I am very accessible and easy to talk with via text. This is best thing for my business has grown by more than 30% because of the follow ups done by textallent to set appointments return to get tax work done and textellent has made my clients more loyal and engaged and save me hours of phone calls that use to go unanswered without the use of textellent.

Cons

I didnt observe or notice any downside when i purchased and had the textellent software installed.

Reasons for Choosing Textellent

I was so pleased with the free trial where I could experience all the results I learned about during the demo. Textellent is very affordable for large and small businesses. After using Textellent I could not go back to the old way of contacting clients