--- title: "Textla Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Textla. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Textla is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/textla-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Textla](https://www.softwareadvice.com/sms-marketing/textla-profile/) / Textla Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/textla-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/textla-profile/alternatives/) # Textla User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 79 ### Secondary ratings - Ease of use: 5.0/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 77 reviews (97%) - 4 stars: 2 reviews (3%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Love using this product to contact my guests frequently and give them updates on what's going on at our tasting room as well as upcoming events discounts and deals. - The platform was quick to set up, and our team was able to adopt it with minimal training. While I'd like to see more advanced reporting, automation, and contact management features, it has consistently performed well and met our day-to-day messaging needs. - From setup to sending campaigns, everything flows smoothly, and the interface is intuitive even for first-time users. ### Most mentioned cons - The character limit on the segments is a bit low, and doesnt include emojis. - Every time they do that, it costs me credits. - Can't use your own phone number. ## Textla customer reviews Showing reviews 1-25 of 79 (page 1). ### Software Company With Human Souls to Serve You - Overall rating: 5/5 - Reviewer: Restylyn G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered For a software company, it is very customer first focus. It is fast in replying to issues and concerns and comments. You can get a real person to speak with you in a video meeting or they can call you. In my case I was also able to text my representative. They are the standard for customer support. They were very fast and processing my phone number for the texting platform. I was able to resolve issues quickly and efficiently. I often spoke to the same people which is rare in online support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is a user friendly, cheap mass text platform with A+ customer support. I feel like they are not overpriced and they have a great quality product. #### Cons Group texting is not supported. Receive messages or counted as use credit as well. They need to emphasize this upfront before plans are paid for. #### Reasons for choosing Textla Cheaper and easy set up. They made the platform simple and stress-free. #### Reasons for switching to Textla I needed an easy platform to learn. Twilio is very difficult to learn. --- ### Great for a rural public library! - Overall rating: 4/5 - Reviewer: Cassandra R. - Verified reviewer: Yes - Industry: Libraries - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I have been pleased with the interactions I have had with Customer service, and for the most part, the use of the service has been easy and smooth! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Getting set up with Textla was very easy and has increased response and engagement!! The user dashboard is intuitive and easy to use. I have been able to set up groups of people based on how they serve the library and really narrow our focus as to who receives what texts, saving money by honing in on the audience. #### Cons Customer support is slow to answer, though very helpful and kind. I would like to see them add a notification feature to let us know when someone has responded to a text. As a small rural library who relies mostly on volunteers, monitoring our Textla inbox isn't currently high on our priority list. #### Reasons for choosing Textla There was no option to connect with a real person other than over email. Textla offered an in-person zoom to answer all my questions. The prices were comparable for both services. --- ### Great product, could use a mobile app though. - Overall rating: 5/5 - Reviewer: Jonathon C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it has been a good experience so far. The staff are super helpful and friendly. I have been able to use it for what I need to and looking forward to digging into the automation aspect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The setup process is very simple and the site is easy to use. Adding contacts and sending campaigns is easy. #### Cons Having a mobile app would be great so that we can easily and quickly get notified of new messages and get back to customers quickly. --- ### Love TextLA - Overall rating: 5/5 - Reviewer: Rachel R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Great customer service, great customer support, very easy to understand the pricing of texts to be mindful of campaign budgets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used TextLA for 3 large scaled events (3-day, ~350 people) and we have absolutely loved this platform. User friendly, you can schedule texts, edit, and send via groups. Easy to upload CSVs to tag groups accordingly, GREAT customer service. They always respond quickly to chats. Will always recommend this company! #### Cons Nada, honestly it has been so easy to use. No complaints on our end. I love that whatever we don't use gets rolled over. --- ### Highly Recommend, an Easy solution to SMS Marketing - Overall rating: 5/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It's been great, it's nice to have the two way texting and to be able to communicate with guests so frequently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love using this product to contact my guests frequently and give them updates on what's going on at our tasting room as well as upcoming events discounts and deals. #### Cons I wish I had more than 160 characters before up charge. But really that's standard across the board. #### Reasons for choosing Textla Great pricing, ease of implementation & recommendation from friend in the same industry. --- ### Super helpful and easy to use - Overall rating: 5/5 - Reviewer: Kelly C. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, we're really happy with it. It helped us reach our clients in a more personal and direct way, and we’ve seen better responses since using it. It saves time, keeps things simple, and gets the job done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s suuuper easy to use and we love how organized everything is. Setting up campaigns and automation doesn’t feel overwhelming & the ability to segment contacts is a BIG plus. Also, their customer service has been really responsive and helpful. #### Cons Like any new platform, there’s a little learning curve at first. But once you get the hang of it, it runs smoothly. #### Reasons for switching to Textla SlickText is too expensive for our small company --- ### Textla has been great. - Overall rating: 5/5 - Reviewer: Austin K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I enjoy the simple dashboard and the ease of being able to text. I think the pricing is simple and super competitive, and the support from the team has been the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the ease of the software and its pricing. The support was nice. I jumped on a call with one of the VPs that same day about the onboarding. Highly recommend. #### Cons Honestly, I don't have anything to report negatively about it yet. I have looked at many different options, and this seems to be the best for my smaller business. #### Reasons for choosing Textla The ease of it and the price. I think the way the price is set up is very beneficial. --- ### Great testing service - Overall rating: 5/5 - Reviewer: Victoria G. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great platform, user friendly, not complicated like others I have checked out. Prompt reply and personalized support. Textla is my choice for a texting service. Highly recommended. #### Cons No problems what so ever. Highly recommended. Very friendly staff. All good for me and my company, as well as my practitioners. #### Reasons for choosing Textla Great platform, user friendly, not complicated like others I have checked out. Prompt reply and personalized support. Textla is my choice for a texting service. Highly recommended. --- ### My experience with Textla - Overall rating: 5/5 - Reviewer: Tony M. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i liked most their support, its very fast and reliable and they even give you rewards for being a loyal client #### Cons nothing, the service and features are amazing and i didnt experience any problems using the platform --- ### Haley Rocamora review - Overall rating: 5/5 - Reviewer: Haley R. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use is it super convenient and was fast to get approved I also like the customer service #### Cons Nothing i could think of it is easy to use and fast to get approved i also like the customer service --- ### TextLa for Small CU - Overall rating: 5/5 - Reviewer: maria c. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] at TextLa was hyper responsive to all my questions and concerns. Over the last 18 months he has even introduced some of the improvements that I recommended. He is great to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Because TextLa is very cost effective it allowed a small credit union to use texting SMS on a daily basis. #### Cons There are no SMS templates, so we need to create SMS each time. #### Reasons for choosing Textla TextLa offered a basic, low-cost option for the low amount of SMS we send/receive. #### Reasons for switching to Textla ZipWhip was acquired by another company and they sunset the product we were using. --- ### More control over texting costs - Overall rating: 5/5 - Reviewer: Pamela B. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been super easy to use and such a benefit to us to find a texting service that has flexible pricing and good delivery. We never have delivery issues and have slashed our texting costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate Textla most for its flexible payment system that allows me to pay only for the number of texts I need each month. This flexibility helps manage costs effectively, especially given the varying needs of our community from month to month. #### Cons I would love to be able to sort texts in the campaigns tab and filter and organize better. #### Reasons for switching to Textla We switched for more flexible pricing options from month to month. --- ### Could Not Ask For A Better Marketing Tool - Overall rating: 5/5 - Reviewer: Denay C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From our initial contact with a sales representative till today, we have been nothing but impressed with both the product and the service we receive - especially considering the absurdly low pricing. [sensitive content hidden]has been amazing working with us hand in hand to set up our account, and the use of the texting app is by far the easiest on the market. A simple CSV upload with name and number and we have increased our engagement by 125%. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use that Textla provides is phenomenal. I have not seen any other product on the market with such a simple and effective approach to Consumer Texting, both in mass and individual. #### Cons We have had no cons. I cannot overstate how effective and easy to use this product has been for our company. #### Reasons for choosing Textla Pricing and Ease of Use. In the market, there were many other complicated products with 6-8 week set up times that cost triple what Textla was offering, and half the capabilities. --- ### Textla Love the product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Great product overall very happy easy to use and easy to setup and get back results fast. it helped us reach a lot of potential clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its very easy to use and straightforward product. Got setup in 1 day and was work every penny. You can send mass messages at very cheap cost #### Cons i think each campaign show get it own inbox so you can filter out each project but itself and try to find out what works --- ### First Timer With SMS Marketing - Overall rating: 5/5 - Reviewer: Jake F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Super flawless system. Very user friendly, and easy to get started with running sms campaigns. My customers love the sms updates, and so do I. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Highly recommend textla! [sensitive content hidden] was an awesome representative and helped me launch my first campaign. My customers love the sms updates. 10/10! #### Cons The hardest part for me was figuring out how to effectively use a shortened web link without it throwing an error. Loved the Bitly recommendation from [sensitive content hidden]. --- ### TEXTLA Review - Overall rating: 5/5 - Reviewer: Alexis F. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered 10/10 experience with how well this platform conducts and the team who is easily accessible for all who need it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accessibility and quality of what they provide and how responsive they are to any questions I have. #### Cons I have no complaints as I am a first time user of this platform, everything has been straightforward --- ### Great Service - Overall rating: 5/5 - Reviewer: Abbie Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Textla is super easy to use and user friendly. I like that all the added contacts are in all users profile. #### Cons Nothing! There is not one thing that I have found that I do not like yet. If anything, it would be the cost. --- ### Best SMS Service On The Market - Overall rating: 5/5 - Reviewer: Kyle H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Anyone looking for the most cost effective, user friendly, and transparent option for SMS then this is the one. Support is very responsive and the features span more than expected. #### Cons Nothing really so far. The contact csv import process was a little tricky at first, so make sure your tables are formatted exactly like their examples. --- ### Textla Puts Other SMS Platforms To Shame - Overall rating: 5/5 - Reviewer: Jake H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best way to describe my experience with Textla is powerful. I was blown away by the platform's ease of use and how effective it can be when it comes to developing rapport with audiences. If you're a small business looking to get your hands into SMS marketing, go with Textla, as you will not find a better team and product on the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Textla has made it seamless for my clients to jump into SMS Marketing. The platform is intuitive, the features are strong, and the analytics provide great insights. Whether it's a small business to enterprise brand, the platform works for anyone who wants to build a deeper relationship with their audience. From pricing down to functionality, it's by far the easiest and most effective platform for brands that want to win over the love of audiences. #### Cons I have zero complaints about Textla. They've been helpful from the moment I started working with them. --- ### Game changer for our organizaiton! - Overall rating: 5/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Textla has been nothing but positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love Textla and it's simplicity. We needed software that would allow us to send mass text messages out to our participants, both in real-time as well as scheduled. Textla allows us to do this and it is much easier to use than our previous service. The cost is great, the customer service is fantastic. #### Cons We wish there was a mobile application that would allow us to check replies and send mass text messages out without using our laptop. #### Reasons for switching to Textla We were looking for a more cost-effective service that was also easier to use. Textla fit that bill. --- ### Maximizing Efficiency - Overall rating: 5/5 - Reviewer: Carley L. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I've had a great experience with Textla. It is easy to use and customize our campaigns for marketing events. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I value such tools for their efficiency in processing large amounts of text data. It is a very user-friendly platform too! #### Cons Sometimes it is hard to understand the error codes. --- ### Textla delivers a great SMS experience - Overall rating: 5/5 - Reviewer: Sathya P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Textla is one of my favorite new tools in my sales tech stack. The platform is simple to use. The support was great - they basically onboarded me on a call and I was texting by the end of it. Highly recommend for anyone looking to add texting to their sales process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rock solid support team. I've hit them up with a few questions and they are super quick to respond and know the ins-and-outs of the SMS space like the back of their hand. Price is lower than I expected, which is great. The campaign management feature and Contact upload were super easy to get going, which I loved. #### Cons Would be excellent to get a CRM integration in the works and start automatically logging SMS sends. :) --- ### Highly recommend Textla - Overall rating: 5/5 - Reviewer: Spencer L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Textla is a great SMS marketing platform for startups and high-growth businesses. We use it at Coast to do follow ups to our sales prospects, ask for customer referrals, etc. It's a key part of our sales stack and is well-priced / comes with great support. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The customer support is outstanding. Super easy onboarding. Best pricing on the market by far (we researched all of them). And very reliable - never had issues with downtime or lack of deliverability. #### Cons It's a young company so the platform is relatively lightweight compared to others, but it has all the basics covered. Hope they can keep shipping new features in the coming months. --- ### Great and affordable system for SMS! - Overall rating: 5/5 - Reviewer: Isaiah S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Textla is a smart and affordable way to send SMS messages. I can text my coworkers and customers without having to learn how to use complicated software. It is very simple and easy to use. I can text my coworkers and customers with Textla without giving out my personal cell phone number. That way, I can keep my personal and professional lives separate, and it is still easy for me to text people. #### Cons The product is pretty simple, and it could use some extra features, like an app, more integrations, etc. But those are coming soon! --- ### I love Textla as a product and the team is also great - Overall rating: 5/5 - Reviewer: Mary F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered 10/10. Really easy to setup, easy to use, and the team is fun to work with in the buying process which was easy with the free trial, but the setup support was great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Textla is the best! Makes it super easy for my team to do SMS outreach as part of our outbound marketing strategy. Great support and reasonably priced. We also use it for our customer event ticket promotions and comms. I just like how easy and effective it is. #### Cons None so far! We are less than 6 months in, but so far everything is as promised. ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/textla-profile/reviews/?page=2) --- Textla Reviews, Pros and Cons - 2026 Software Advice