--- title: "Textline Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Textline. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Textline is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/textline-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / [Textline](https://www.softwareadvice.com/sms-marketing/textline-profile/) / Textline Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/textline-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/textline-profile/alternatives/) # Textline User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 169 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 149 reviews (88%) - 4 stars: 19 reviews (11%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - She has helped me a lot during the free trial period, like how to send mass messages. how do add departments? how to integrate the text line number into Zendesk. - This product has a very user-friendly interface and can also integrate with other platforms. - I love how organized the conversations are and how I can tag them as resolved and has an open to reopen so it helps me see the messages that need attention right away! ### Most mentioned cons - The tracking system isn’t very reliable either. - It's a bit annoying that the number of characters is limited when naming and registering our customers. - This can create an overwhelming false-impression of your text inbox. ## Textline customer reviews Showing reviews 1-25 of 169 (page 1). ### Great Product and Team - Overall rating: 5/5 - Reviewer: Evan K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts. #### Cons There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features. --- ### Great Value and Friendly People - Overall rating: 5/5 - Reviewer: Lynette G. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return. #### Cons Switching over was very easy. I cannot think of one thing that would need to be improved for our use. #### Reasons for choosing Textline I checked out about 8 other companies. The ability to text from my landline and not have a separate phone number was big for me. Texline offered that and was priced fair. #### Reasons for switching to Textline The services were the same as Zipwhip but for a much better price. I also found that everyone who I have worked with at Textline to be very knowledgeable and friendly. --- ### PRICE HIKE - Overall rating: 1/5 - Reviewer: Christine C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I am going to have to say it was a five star, product for the price. NOW IT IS A ONE STAR with the new pricing structure and price hike for the same services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to set up and use for a small business to talk with customers over products and services, send out sales, maps, and pix of products. #### Cons Price hike for small business and pricing structure changed and is way too expensive for the same product now. --- ### Great Easy to Use Service to Connect with Clients - Overall rating: 5/5 - Reviewer: Genevieve M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Textline's service is reasonably priced and their support team is very responsive. We've never had an issue with texts not getting to our clients or clients not being able to respond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's ease of use and ability to text clients. #### Cons Nothing. It's simplicity is perfect for our needs. #### Reasons for choosing Textline Cost, flexibility in pricingm and ease of using the app. #### Vendor response Hi Genevieve, We appreciate you for taking the time to write this review! It's great to hear you find Textline easy to use and reasonably priced! We value your support and we're always open to hear your feedback. Happy Texting :D Jenny from the Textline Team Replied March 2022 --- ### Easy to use two-way-texting with awesome customer service team - Overall rating: 5/5 - Reviewer: Mikaël C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) Easy to use and user-friendly UI 2) Functionalities can be customized with ease and give your number a personal touch. 3) Customer service is quick, efficient, and they know their product. 4) Setup time was done in about a day, counting the phone number transfer from another provider. #### Cons Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything. #### Reasons for choosing Textline Textline had lots of features to offer, great pricing and it was easy to find yourself in their services. No big fluff in the pricing and you pay for what you really need on a monthly basis, finally, a company that gets that smaller business might not be able to commit to a full-year contract on their first use of a service. #### Reasons for switching to Textline The pricing chart was too complicated and it was difficult to create users, not receiving emails or other important information. Always having to contact support to get new credentials. #### Vendor response Hi Mikael, Thank you for taking the time to write this review! I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied October 2020 --- ### Great Customer Service. Awesome Functionality/Workflow - Overall rating: 5/5 - Reviewer: Jared M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues. #### Cons One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions. #### Reasons for choosing Textline Textline had more features, and allows for better workflow and integrations with our support systems. #### Reasons for switching to Textline Needed a more robust phone and text system for our technical support team #### Vendor response Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied February 2021 --- ### Great Product! Easy to Use! - Overall rating: 5/5 - Reviewer: Shae W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very user-friendly, and the support team is responsive and very helpful! It does more than we expected it to and has added ease to our programming and client follow-up. #### Cons N/A- We like using text line; the automations and shortcuts are helpful, and we don't have any cons. #### Reasons for switching to Textline Talkdesk is clunky and all of their upgrades are not helpful --- ### A perfect fit - Overall rating: 4/5 - Reviewer: Rachel C. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is user friendly and the customer support team is fantastic! #### Cons It doesn't do group messaging and I can not email receipts without reaching out for help. #### Reasons for choosing Textline Expecting others to download an app to use is not feasible #### Reasons for switching to Textline Importing contacts was difficult, limited characters made for difficult texting, and their support team was not easily accessible #### Vendor response Hi Rachel, Thank you for taking the time to write this review! So happy to hear you found Textline easy to use and our Support team is fantastic! And we agree, people don't want to download another app! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied July 2021 --- ### Fully Functional SMS product focused on Teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered The teams moved to it from Dialpad without a loss of functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The UI is super easy to use with the ability to add macros for quick responses. #### Cons Migration features are non-existent. Would love to be able to have migrated conversations from the application we came from. #### Reasons for switching to Textline We switched to Talkdesk for our call center functionality. Talkdesk didn'pt have built-in sms but they partnered with Textline to provide that functionality. #### Vendor response Thank you for your feedback and insightful review. We really value your support! It sounds like providing a solution to import conversations could bring value to you. I shared your feedback with our Product Team and we would love to learn more about this need. This will help us truly understand your needs. If you are willing to chat, please reach to me at Laura@textline.com. Laura, from the Textline Team Replied May 2020 --- ### Project Text - Overall rating: 5/5 - Reviewer: Kelly G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ability to get your point across quickly and easily to make your point and make sure your point is heard #### Cons as always is the learning process and as much as you make it easy it still a learning process and needs to be learned --- ### Saved us during Covid-19 - Overall rating: 4/5 - Reviewer: Christopher T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered This software was the "one" IT solution that saved our medical practice during covid. What we realized is that most, if not all of our patients were very happy with this experience. The main goal was to keep our patients safe and out of the waiting room until their room was ready. Trying to do this over the phone would have been a communications nightmare. When Covid goes...if ever, we will continue to use this form of communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is easy to use, implementation was 10 mins and staff training was easy. All the buckets you want to check when bringing new software to an organization. Product support is easy and anytime we had an issue ( happened only twice in 9 months) they fixed the issue immediately. The platfrom/dashboard is basic and so easy to use. They don't junk up the screen with options or functions that get in the way. They keep it simple which is what you want. The reports you can generate really help us manage critical times and staff output. Definitely a plus. #### Cons Searching for past conversations and numbers is a little clunky. My biggest issue is the cost, now with that being said the cost doesn't outweigh the benefits we are getting by being able to communicate with our Pt's remotely in a HIPPA compliant environment. #### Vendor response Hi Christopher, Thank you for taking the time to write this review! It is great to hear Textline is easy to implement and use but most importantly it has helped during challenging times by keeping your patients safe. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied August 2021 --- ### Textline is awesome - Overall rating: 5/5 - Reviewer: Adam B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Unmatched customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Textline's team is responsive & helpful. The portal is robust & allows for deep integrations to other software that provides an incredible experience for the end customer. Texting your customers really positions your team to be ahead of the competition. What customer doesn't want to text these days? Take your business to the next level by offering texting via Textline. Not only can you text your customers via a web browser, but you can also text via their app. If you're up for getting really fancy, you can build your own custom portal with canned text messages to send to your customers. It's incredible. #### Cons It's quite difficult to truly find a con with Textline. If I'm reaching hard, there's a weird view glitch sometimes with the iOS app, but it's rare & doesn't prohibit use. The system overall is just awesome. #### Vendor response Hi Adam, Thank you for taking the time to write this review! Also, thank you for being with us for 2+ years! Love to hear that Textline is helping you position yourself in front of your competitors. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied May 2021 --- ### Textline - Overall rating: 4/5 - Reviewer: Michael V. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Off the bat the platform just worked. We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing. It really moved us into an age where texting was seen as a primary means to communicate with out congregation. #### Cons There were limitations in the API that held us back from doing advanced routing and data clean up / user management. This wasn't the end of the world, but it was disappointing. We have a strong development team that would have loved to deeper integrate the product into our overall marketing stack. #### Reasons for switching to Textline Simplicity for our staff to use the product #### Vendor response Hi Michael, Thank you for your review! We love to hear that the basic functionality works for you and that our support team has been able to support you on more complex ideas. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied June 2021 --- ### Textline is an absolute time saver! - Overall rating: 5/5 - Reviewer: Tonya F. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I love the ease of using Textline for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of using it for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call #### Cons setting up a new agent isnt always the easiest thing #### Reasons for switching to Textline much faster --- ### Customer Service Is Awesome! - Overall rating: 5/5 - Reviewer: Casey C. - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [SENSITIVE CONTENT] have been outstanding at resolving issues for the company I work for. They follow up and make sure every avenue is taken to get the best results. #### Cons Setting up previous users can be difficult sometimes. #### Vendor response Casey, thank you for writing a review, it makes me so happy to hear you are wowed by our customer support team. We also appreciate you bringing the issue with difficulty setting up previous users to our attention. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you ever have additional feedback, please don't hesitate to email me at jenny@textline.com. Sincerely, Jenny from the Textline Team Replied June 2022 --- ### Our experience with Textline - Overall rating: 5/5 - Reviewer: Tanya R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Our experience was great. [SENSITIVE CONTENT HIDDEN] was fantastic to deal with. She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Textline was so easy to use. It made contacting clients with updates more efficient. And we found we got faster responses when texting clients, than calling clients. We also were able to have our employees keep their personal phones for personal use because of using Textline. The phone app options was also wonderful as we were able to see any emergency texts that came in after hours. #### Cons Price was a bit high, but we saved time, so money well spent #### Vendor response Hi Tanya, Thank you for taking the time to write this review! It makes me so happy to hear you were able to save time using Textline! We love to hear all the wonderful things you have been able to accomplish with your excellent team and helpful tools like Textline. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied January 2021 --- ### Great option for customer interactions - Overall rating: 5/5 - Reviewer: Jim C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its easy to use, customizable, any technical support is always handled with speed, the phone app is great as well. #### Cons There really isnt any downside. If anything, the only thing that i would say, is that it is hard to mute notifications on the app from individual departments. #### Vendor response Hi Jim, Thank you for taking the time to write this review! We love hearing businesses in the health and wellness space confirming Textline is a great way to interact with customers. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied November 2021 --- ### Easy to use and great customer support - Overall rating: 5/5 - Reviewer: Jill C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use SMS to communicate with our customers and Textline's platform is user friendly and easy to navigate. I think something that really sets them apart from other text services we've used the past is the support we receive from the Textline team. On a few occasions, we've expressed interest in certain capabilities and features we'd like to see within the product and, in our experience, they truly listen to feedback and try to implement those features if possible. I have been recommending it to anyone that has been looking for an SMS platform and will continue to recommend! #### Cons We would love if the reporting features for automated texts was a little more robust. Other than than, there aren't too many cons and highly recommend this product! #### Vendor response Thank you for taking the time to write this review! It makes me so happy to hear our support and care for our customers sets us apart! We value your support and we're always open to hear your feedback. We look forward to sharing updates on our API and Zapier integration to help with automated texts, coming soon! Happy Texting! Nancy from the Textline Team Replied May 2020 --- ### A Great Tool to Connect with Customers and Employees Daily! - Overall rating: 5/5 - Reviewer: Arvin O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love how organized the conversations are and how I can tag them as resolved and has an open to reopen so it helps me see the messages that need attention right away! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy to use it is and can be understood from the get-go. It did not take a lot of time to familiarize the whole tool and it delivers the message to our employees on a daily basis. #### Cons I cannot think of anything that I like least about the product. Ngl, it is really useful. --- ### Customer support - Overall rating: 5/5 - Reviewer: Karen S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered While customer service was very prompt in response to emails, there was some communication that would have gone faster and easier by phone vs email or text took longer to explain and understand directions for use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The feature that allows you to save a "script" and use for other text messages has been helpful to us in being able to send text messages to many clients in a short period of time. #### Cons Creating departments, teams, and team members was a confusing. We have two numbers on our account and figuring out the best way to use both lines for our separate teams was confusing. #### Vendor response Karen, thank you for writing a review, we appreciate you pointing out what features are helpful like shortcuts, and what could be improved. I'm sorry to hear it was confusing to add team members and how to best utilize departments. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you have additional feedback or context to share, please don't hesitate to email me at name@textline.com Sincerely, Nancy from the Textline Team Replied January 2021 --- ### Great for customer support! - Overall rating: 5/5 - Reviewer: Laura M. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team was able to quickly and easily integrate Textline into our daily customer support flow. It made assisting customers with sales and technical issues much easier and faster, and integrated seamlessly with our ticketing platform Gorgias. All of the features are easy to understand. #### Cons It would be better if customer data was linked and integrated from either Gorgias or from Shopify. #### Vendor response Hi Laura, Thank you for taking the time to write this review! It makes me so happy to hear it's been easier to support customers and made the process faster since implementing Textline. We will be reaching out about your questions regarding Gorgias and Shopify integration. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied January 2022 --- ### Great Venue - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How easy it is to use. we can reach out to customers with ease. #### Cons Sometimes it says texts are waiting and they are really not. #### Reasons for choosing Textline Best price and customer service #### Vendor response Hi David, Thank you for taking the time to write this review! It's great to hear that you find value in our product by its ease of use, pricing, and customer service. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team Replied August 2021 --- ### Great Software at a Great Price - Overall rating: 5/5 - Reviewer: Lea W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I really enjoyed using Textline for collection purposes. Our department was outsourced which is the only reason we are no longer using this product. Customer service is always a concern when jumping into something new and Textline's customer service was great! I do highly recommend this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software was very easy to use. I liked being able to set the time when texts would be sent. I liked being able to converse with anyone that responded. However there is an option to have a canned response. I never used that option but I'm sure it would benefit most companies. The customer service was great and answered in a very timely manner. #### Cons My only issue is with the time zone. I would have liked to be able to set the time zone so that I wouldn't have to change it each time. I believe they were going to fix this (maybe they fixed it and I didn't notice?). #### Vendor response Hi Lea, Thank you for taking the time to write this review! We value your support and we're always open to hearing your feedback. Thank you for sharing your thoughts on setting a time zone. I have shared this with the product team! Happy Texting! Nancy from the Textline Team Replied June 2021 --- ### Great product and customer service - Overall rating: 5/5 - Reviewer: Travis B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered We used this for day to day customer contact, initial contact from customers, and changes in order status due to weather, delays... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used Textline for around 2 years. It was a benefit to our customers and to us. Use of the product was easy along with any training to get new users up and running. Whenever we needed, customer service, they were super helpful and attentive. Definitely recommend Textline for your company. #### Cons Nothing was really missing. We only switched because our company created a free platform. Free is better than paying. --- ### Recruiter using Textline - LOVE the service!! - Overall rating: 5/5 - Reviewer: Jeff K. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Overall I am very pleased with Textline. I have been using them for about a year and I love it! I am making more money because of them and I highly recommend there product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our clients and candidates often prefer texting over email and voice calls Is a powerful texting software with business features The features we use include scheduled messages and reminders, SMS announcements, Zapier integration, etc. We are recruiting / staffing business for manufacturing and its a great way to communicate with candidates and clients when they are on the manufacturing floor as its often too loud to speak with them. Customer service is great - had some minor issues but they solved them very quickly #### Cons nothing that I can think of. I am very pleased with there software and have nothing bad to say about them ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/textline-profile/reviews/?page=2) --- Textline Reviews, Pros and Cons - 2026 Software Advice