Dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Thryv
Thryv is an all-in-one business management solution designed to help small businesses with essential business functions. With Thryv, business owners can expand their online presence, improve any customer relationship, and streamline payment processing. Features include an integrated CRM system, appointment scheduling, billing and invoicing, contact management, marketing automation, reputation management, social media management, automated reminders, and more.
As a cloud-based marketing and CRM software solution, Thryv helps any small business owner manage interactions with their clients, run marketing campaigns with email marketing and manage activities on various social media platforms such as Facebook, Ins...
301 Reviews of Thryv
Average User Ratings
Overall
4.18 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
October 2020
Stephen R. from New Beginnings Window and Door
Verified Reviewer
Company Size: 2-10 employees
Industry: Building Materials
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
THRYV is Excellent!
Fantastic Overall Experience! We now have an up-to-date software that serves our company and our customer base to its highest potential possible.
Pros
That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........
Cons
Cannot cc in the emailing portion and the limit of characters in the text and email side.
Reasons for Choosing Thryv
Next Level Suite could only sync to gmail and our company is big outlook users. That was the game changer for us going with Thryv to be honest.
Response from Thryv
Replied October 2020
Hi Stephen, one of Thryv's goal is to make communication between your team and your clients easy, and it is great to hear it is working for you, making you a leader in your industry. Thryv is always evolving, and your suggestions help us do that. If you would like, in your Thryv Dashboard, on the lower right, you can leave your ideas there for our team to see. - Gabe
August 2020
Garrett from No Bull Pest Control
Company Size: 2-10 employees
Industry: Environmental Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2020
A Huge Help for Small Businesses
Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.
Pros
I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.
Cons
Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.
Reasons for Choosing Thryv
Thryv met my early needs better than either, but I need to use PestRoutes as well now that my company has grown because it offers some mission critical technology that Thryv doesn't, and likely will never, offer because Thryv is not specific to my industry.
Response from Thryv
Replied August 2020
Hey Garrett, thank you for your feedback, we are excited that you are enjoying Thryv! Our team is always open to feedback. On your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. Let us know what you would need to make the system work for your industry. We look forward to hearing your ideas. - Gabe
January 2021
Richard from Keyboard Kastle
Company Size: 2-10 employees
Industry: Music
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2021
New User
I like the website more than the one we were using.
Pros
I use the website the most which is critical.. I'm still learning the other features which will raise our ratings I'm sure.
Cons
Need more help on using and integrating the features.
Reasons for Choosing Thryv
Trying to save on credit card fees with the program. Also the overall features seem needful in this onlone world.
Reasons for Switching to Thryv
Hopefully to lower credit fees by using the direct bank debit feature, Have not used it yet.
Response from Thryv
Replied January 2021
Hi Richard, thank you for your review. We are glad to hear that you are enjoying your website and ThryvPay. Whenever you need help with Thryv's features, we offer tutorial videos, or you can call our 24-Hour Thryv Support team at 844-998-4798. - Gabe
January 2020
Jenny from Stanley Cooling Corp
Company Size: 2-10 employees
Industry: Construction
Time Used: More than 2 years
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
January 2020
Poor Customer Support, still withdraw full price from your account even though they said not
I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.
Pros
If you have a full-time staff to use this software to run your business then it should be okay.
Cons
1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager. 2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change. 3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.
Reasons for Choosing Thryv
Their sales rep got my information as soon as I registered with the State of Florida. Her demo seems to meet all my needs with the price of $199 and she promises that I just call the customer service number to make any update to my WebSite and it will get happen right away. She never mentions there was a waiting period of 10 - 15 days (I am not 100% sure from my memory but it's not instance). After I signed the agreement then I can't cancel but stuck and frustrated.
Reasons for Switching to Thryv
They provided everything including updating my website. Great customer services and responsibility to meet my needs. They understood that I'm extremely busy with my work schedule 7 days a week, and they accommodated my needs. They are willing to schedule a time to work with me to make sure the website meet my need and I can chat with their customer service to get the issue resolved. If I decide to add additional features and they will have a sales rep call me on my convenience, do the DEMO and explain the price until I'm clear of what I get, what option do I have to cancel if I am not satisfied with the new function?
Response from Thryv
Replied April 2020
Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor
January 2021
Nicole from Tax max
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2021
Tax business review
Great
Pros
I love the features and functionality it is a user friendly products
Cons
It can not connect to a dialer system which i need really bad may have to get another crm due to this issue
Reasons for Choosing Thryv
Account Rep sold me on product with excellent customer service
Response from Thryv
Replied January 2021
Hi Nicole, thank you for taking the time out of your day to leave us this review. Thryv is always looking for ways to improve and evolve. In your dashboard, you can leave any suggestions you have and stay up-to-date on the topic. - Gabe
