TL Connects Marketing & Loyalty Program is a marketing and communication solution designed for businesses of all sizes. It offers targeted campaigns, autoresponder, customized branding and reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options, and it features mobile apps for both Android and iOS devices.
TL Connects features campaign management, which allows marketers to create targeted campaigns based on customer spending, frequency and behaviour. Users can also consider other parameters such as store location and keywords.
TL Connects also offers ROI tracking, where users can track campaign performance metrics, such as number of opt-ins, customers, offers and revenue. Users can also send autoresponder emails based on event triggers, such as birthdays and anniversaries.
TL Connects offers three different packages: Keyword Starter, Standard 2500 and Premium 7500, based on the amount of usage and the number of features offered. The vendor offers phone and email support to its customers.
Erica from Kernels Gourmet Popcorn
Employees number: 1 employee
Able to move product better and market
Able to move product with offers. The offers are easy to put together and easy to send out. Great marketing tool.
A little expensive, hard to be consistent with sending out text. Not many cons with the software, very user friendly and straight forward.
Cindy from The Cee Bee Food Store
An economical way to reach out to the customer and simlpe enough that it is not intimidating to less computer savvy customers. This software seems to be very flexible and can be designed to meet the needs of different establishments.
I can not think of anything that I am unhappy or dissatisfied about. I have not come across anything that I would say I wish this software could do .....
Matthew from Juice Bar
Employees number: 2-10 employees
Ability to reach out to my customers easily.
Ability to reach out to my customers is great. Customers love being able to login in and get free product.
The cost is far too expensive for what we are getting in return. The stability of the iPads is horrible. We have gone through several!
Brian from Red Dog Wine and Spirits
Does a great job of reminding folks we are here
Ease of use. The back office is easy to navigate. Other than sending your own texts everything is pretty much automated so it needs very little interaction.
I get busy and forget to use it to it's full potential! Would love a reminder before the end of the month to usey included texts.
Navin from 20 Degrees Frozen Yogurt Lounge
The product is easy to use and customers love the product. I takes having to manage a loyalty program.
Only problem with the software is wish the reporting would let the administrator do more task in terms of monitoring.
Sohail from I Love Juice Bar Lakewood
The loyalty program and text alert system. Loyalty program brings back customers and make this a great addition.
Glitches that occur sometimes and not being able to connect to the POS. if we could see the checking and rewards on the POS Square system that would help very much.
john from best one tire and auto care
Employees number: 11-50 employees
a great communication between us and our customers
It's great to be able to reach out to our database of customers whenever we'd like. We also especially like the option of reaching outside in order to get new customers as well.
Occasionally we could use more characters when creating messages. We like to put out text blasts with specials and once in a while we run out of space.
Sandra from Gas Services
repeat customers. New customers. and loyal customers.
you don't have to keep track of anything, it does it for you. I like that it also don't text you all the time.
sometimes the connection goes down. but other than that it is a good product. I have suggested it to other companies too.
Mike from Smoothie king
Ability to bring the guest back. Easy to use. I like the reporting aspect and ability to track the usage of guests who redeem their coupons.
Mark from Best Practice Partners
Ease of use; great communications tool to create meaningful dialogue between merchant and customer. Merchants who use all the features will be amazed at what this platform can do for them.
The ability to recapture lapsed customers is reason enough to buy in.
Wish there were more of these around town. What merchants don't realize is how much demand there is from customers for an easy to use, non-invasive texting tool. Also, merchants misunderstand the concept of loyalty, thinking they need to GIVE AWAY product when actually they are GETTING more sales due to the enhanced relationship.
Jennifer from Fruit of the Loom
It's a good problem to have, but in six months we have over 4,000 subscribers. The ability to select what subscribers we would like to send messages to helps us use as many credits as we can each month while sending out more than one promotion.
While we like the filters the best about the software, there could still be more enhanced options, like the ability to customize these more. We would also like to be able to roll over all credits, not just additional ones purchased.
Meredith from Trendy Pieces and Bella's Boutique
an easy way to reach out to our customers that don't check their email very often.
very easy to use and learn. easy installation. Could include a picture in the message that goes out to customers.
limited amount of characters. we had an issue the first message that we sent out about it not sending out to all of our members. sometimes our ipad will have a long delay when people submit their number to check in.
Leslie from Rafferty's Inc.
We can track our guest activity daily if we wish too. We can see activity from checkins to redemptions and offers.
Everything is easy to use and seamless.
Easy communication with guest and the company. Customers have simple steps to sign up for great offers and communication with us. TL Connects makes it simple to contact them and fast response to answers if we need them!
Alexander from AEHC Wellness Inc
Software drives footsteps into our store which we in turn convert to dollars in the register. This product is very easy to use and I recommend it to everyone who will listen.
Software is very easy to use and setting up promotions is intuitive. Support is always ready to jump in and assist whenever needed. I recommend this program to all of my fellow franchisees and I am trying to get our ad fund to pick it up for our entire market.