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> Reviews of Twilio. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Twilio is a good fit for you!

Source: https://www.softwareadvice.com/sms-marketing/twilio-profile/reviews

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Twilio Reviews

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[Overview](https://www.softwareadvice.com/voip/twilio-profile/)

Reviews

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# Twilio Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(308)

4

(138)

3

(26)

2

(10)

1

(22)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

4

Value for money

4.2

Functionality

4.5

* * *

### Pros

"Excellent Telephony system providing outbound priority disciplines to meet business needs and customer contact."

"Twilio has a great value for the price and enables almost instantaneous notifications for actions taken, information submitted and requests performed on the corporate website."

"It saved development time and was flexible enough for different requirements. Once we got familiar with the platform, managing things became much easier."

### Cons

"Twilio has been in the area for a long period now, with the iteration of the technology, sometimes the information are not quite aligned between different implementations also it does not have native integration with other system."

"The biggest issue is the support model: even when paying for support, incidents are not properly resolved and there is little accountability or feedback."

"After successfully creating the flow and purchasing a number, I was met with an endless loop of verification requests from their support team. Despite providing complete information about my LLC, my role, and intended use case in my FIRST response, I received identical verification requests from THREE different support representatives \[sensitive content hidden\], each asking for the exact same information I had already provided multiple times."

* * *

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Twilio Reviews, Pros and Cons - 2026 Software Advice