About TXTImpact

TXTImpact is a cloud-based SMS marketing solution suitable for sectors such as real-estate, healthcare, insurance, educational institutions and religious groups. Key features include an SMS auto-responder, mass text messaging and phone-based message management . TXTImpact’s SMS auto-responder feature allows customers to request information for products and services via text message on a real-time basis. Users can craft responses to client requests and also schedule calendar-based auto responses and timed drip messages. Users can track and follow up with prospective leads by capturing contact information, including emails, address and zip codes. Users can send bulk messages either from a desktop or using a mobile phone. The solution supports integration with th...

TXTImpact Pricing

Pricing depends on service time and business size. Custom pricing plans are available. Contact TXTImpact for more information.

Starting price: 

$65.00 per month

Free trial: 

Available

Free version: 

Available

Close

Image 1 of 6

Dashboard

TXTImpact User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Showing 9 reviews

Gizem

Company size: 1,001-5,000 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Advance SMS marketing provider

Pros

TXTImpact includes everything that required for text message and SMS marketing.

Cons

Price per SMS needs to be lower and email marketing feature would be a good add on.

LoisGrace

Company size: 201-500 employees

Industry: Entertainment

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2019

Best customer support ever !

Outstanding!

Pros

The software is easy to use and allows for multiple campaigns. But the absolute best part of this software is their customer support . I’m not a huge tech user and their support is phenomenal. They respond immediately to your emails, look into every problem and call you, when necessary, to walk you through issues. I can not recommend them enough ! They never make you feel like your an idiot for not doing something correctly. They are extremely patient.

Cons

I wish they would enhance their campaigns so you could make two selections to the same campaign/poll but not allow you to select the same choice twice. Otherwise I love everything about this polling .

Reasons for choosing TXTImpact

Cost, customer service, polling features

Reasons for switching to TXTImpact

Their cost for one time monthly use was huge and their flexibility for campaigns were more limited, slower customer service

Carla

Company size: 1,001-5,000 employees

Industry: Government Administration

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Customer Service

we use to determine why users aren't able to access netmotion, is the text being sent and user not getting, is user not getting that far, etc.

Pros

I like the ease of determining the users actual calls and the status of them

Cons

It was easier to find the calls when that was the page that opened up once you signed in

Reasons for switching to TXTImpact

costs and lack of support

Shayan

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Flexible and cost effective 2-way and 1-way text messaging

Very responsive customer service and fair value

Pros

The tool allows you to set up trigger conditions on receipt of responses to 2 way texts which is very helpful for monitoring and handling

Cons

The user interface is a bit basic and takes a little bit getting used to

Reasons for choosing TXTImpact

The value and functional flexibility

Lester

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
4

Customer support

out of 5

April 2016

SMS API

Pros: The API is very easy to implement. The SMS API works so fast. We have a correct feedback from the wire2air customer service. We recommend this company. Cons: Some time is very hard to have support by phone, but it doesn't mean that we don't receive the correct customer service. By email it works perfect.

Delterese

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

March 2016

Great Job Wire2Air!

The software is great. I had a few challenges in the beginning, but your customer service division ([SENSITIVE CONTENT]) walked me through to a quick resolution. Now, if I can work on exporting the information so that it can be easily interpreted and used for the betterment of our organization.

John

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

February 2016

Very easy to use appointment reminder system

I loved TxtImpact appointment reminder system with RSVP feature. Now, I can fill my staffing voids without making 100s of calls. Just one text message to all 100 temp staff and get a confirmation with in few minutes.

Wallace

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

March 2016

Richard at customer care was very prompt and helpful in answering my questions on time.

Richard at customer care was very prompt and helpful in answering my questions on time. He also matched a competitor pricing for us

Raena

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2019

Great!

We like it, we will most likely continue using for our annual events.

Pros

Easy to use and implement, exports were user friendly as well

Cons

Texts lagged a bit when people were using it