Dashboard
Supported Operating System(s):
Web browser (OS agnostic)About TXTImpact
TXTImpact is a cloud-based SMS marketing solution suitable for sectors such as real-estate, healthcare, insurance, educational institutions and religious groups. Key features include an SMS auto-responder, mass text messaging and phone-based message management .
TXTImpact’s SMS auto-responder feature allows customers to request information for products and services via text message on a real-time basis. Users can craft responses to client requests and also schedule calendar-based auto responses and timed drip messages.
Users can track and follow up with prospective leads by capturing contact information, including emails, address and zip codes. Users can send bulk messages either from a desktop or using a mobile phone. Th...
8 Reviews of TXTImpact
Average User Ratings
Overall
5 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
Filter reviews by:
Sort by: Most Helpful | Most Recent
November 2019
LoisGrace from Meyer Theater
Company Size: 201-500 employees
Industry: Entertainment
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Best customer support ever !
Outstanding!
Pros
The software is easy to use and allows for multiple campaigns. But the absolute best part of this software is their customer support . I’m not a huge tech user and their support is phenomenal. They respond immediately to your emails, look into every problem and call you, when necessary, to walk you through issues. I can not recommend them enough ! They never make you feel like your an idiot for not doing something correctly. They are extremely patient.
Cons
I wish they would enhance their campaigns so you could make two selections to the same campaign/poll but not allow you to select the same choice twice. Otherwise I love everything about this polling .
Reasons for Choosing TXTImpact
Cost, customer service, polling features
Reasons for Switching to TXTImpact
Their cost for one time monthly use was huge and their flexibility for campaigns were more limited, slower customer service
August 2019
Benjamin from SCMAsia
Company Size: 2-10 employees
Industry: Entertainment
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Great text software
The customer service is wonderful. The owner responded a few technical issues I had within minutes. I have a lot of experience with texting services, and TXTImpact is the best one I have used. I highly recommend this product to anyone.
Pros
Easy to use. Easy to add contacts and segment them into different groups. However, the number listed in the contact group doesn't always factor in opt-outs
Cons
Always feel like I'm refilling my account. And I don't like the "shorten link" option. I had a few times where it didn't link to where it was supposed to when I used it.
April 2021
Carla from St of Kansas DCF
Company Size: 1,001-5,000 employees
Industry: Government Administration
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2021
Customer Service
we use to determine why users aren't able to access netmotion, is the text being sent and user not getting, is user not getting that far, etc.
Pros
I like the ease of determining the users actual calls and the status of them
Cons
It was easier to find the calls when that was the page that opened up once you signed in
Reasons for Switching to TXTImpact
costs and lack of support
April 2016
Lester from MDFlow System
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
April 2016
SMS API
Pros: The API is very easy to implement. The SMS API works so fast. We have a correct feedback from the wire2air customer service. We recommend this company. Cons: Some time is very hard to have support by phone, but it doesn't mean that we don't receive the correct customer service. By email it works perfect.
March 2016
Delterese from First Abyssinia Baptist Church
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2016
Great Job Wire2Air!
The software is great. I had a few challenges in the beginning, but your customer service division (Richard) walked me through to a quick resolution. Now, if I can work on exporting the information so that it can be easily interpreted and used for the betterment of our organization.
February 2016
John from LA Parking Systems
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
February 2016
Very easy to use appointment reminder system
I loved TxtImpact appointment reminder system with RSVP feature. Now, I can fill my staffing voids without making 100s of calls. Just one text message to all 100 temp staff and get a confirmation with in few minutes.
March 2016
Wallace from TaxiAfric
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2016
Richard at customer care was very prompt and helpful in answering my questions on time.
Richard at customer care was very prompt and helpful in answering my questions on time. He also matched a competitor pricing for us
October 2019
Raena from Junior Achievement of Central Indiana
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Great!
We like it, we will most likely continue using for our annual events.
Pros
Easy to use and implement, exports were user friendly as well
Cons
Texts lagged a bit when people were using it