TXTImpact Software
About TXTImpact
TXTImpact is a cloud-based SMS marketing solution suitable for sectors such as real-estate, healthcare, insurance, educational institutions and religious groups. Key features include an SMS auto-responder, mass text messaging and phone-based message management .
TXTImpact’s SMS auto-responder feature allows customers to request information for products and services via text message on a real-time basis. Users can craft responses to client requests and also schedule calendar-based auto responses and timed drip messages.
Users can track and follow up with prospective leads by capturing contact information, including emails, address and zip codes. Users can send bulk messages either from a desktop or using a mobile phone. The solution supports integration with th...
TXTImpact Pricing
Pricing depends on service time and business size. Custom pricing plans are available. Contact TXTImpact for more information.
Starting price:
$65.00 per month
Free trial:
Available
Free version:
Available
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TXTImpact User Reviews
OVERALL RATING
Showing 9 reviews
Gizem
Company size: 1,001-5,000 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Advance SMS marketing provider
Pros
TXTImpact includes everything that required for text message and SMS marketing.
Cons
Price per SMS needs to be lower and email marketing feature would be a good add on.
LoisGrace
Company size: 201-500 employees
Industry: Entertainment
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
November 2019
Best customer support ever !
Outstanding!
Pros
The software is easy to use and allows for multiple campaigns. But the absolute best part of this software is their customer support . I’m not a huge tech user and their support is phenomenal. They respond immediately to your emails, look into every problem and call you, when necessary, to walk you through issues. I can not recommend them enough ! They never make you feel like your an idiot for not doing something correctly. They are extremely patient.
Cons
I wish they would enhance their campaigns so you could make two selections to the same campaign/poll but not allow you to select the same choice twice. Otherwise I love everything about this polling .
Reasons for choosing TXTImpact
Cost, customer service, polling features
Reasons for switching to TXTImpact
Their cost for one time monthly use was huge and their flexibility for campaigns were more limited, slower customer service
Carla
Company size: 1,001-5,000 employees
Industry: Government Administration
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
April 2021
Customer Service
we use to determine why users aren't able to access netmotion, is the text being sent and user not getting, is user not getting that far, etc.
Pros
I like the ease of determining the users actual calls and the status of them
Cons
It was easier to find the calls when that was the page that opened up once you signed in
Reasons for switching to TXTImpact
costs and lack of support
Shayan
Company size: 2-10 employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
September 2021
Flexible and cost effective 2-way and 1-way text messaging
Very responsive customer service and fair value
Pros
The tool allows you to set up trigger conditions on receipt of responses to 2 way texts which is very helpful for monitoring and handling
Cons
The user interface is a bit basic and takes a little bit getting used to
Reasons for choosing TXTImpact
The value and functional flexibility
Lester
Time used: Free Trial
Review Source: Capterra
April 2016
SMS API
Pros: The API is very easy to implement. The SMS API works so fast. We have a correct feedback from the wire2air customer service. We recommend this company. Cons: Some time is very hard to have support by phone, but it doesn't mean that we don't receive the correct customer service. By email it works perfect.
Delterese
Time used: Free Trial
Review Source: Capterra
March 2016
Great Job Wire2Air!
The software is great. I had a few challenges in the beginning, but your customer service division ([SENSITIVE CONTENT]) walked me through to a quick resolution. Now, if I can work on exporting the information so that it can be easily interpreted and used for the betterment of our organization.
John
Time used: Free Trial
Review Source: Capterra
February 2016
Very easy to use appointment reminder system
I loved TxtImpact appointment reminder system with RSVP feature. Now, I can fill my staffing voids without making 100s of calls. Just one text message to all 100 temp staff and get a confirmation with in few minutes.
Wallace
Time used: Free Trial
Review Source: Capterra
March 2016
Richard at customer care was very prompt and helpful in answering my questions on time.
Richard at customer care was very prompt and helpful in answering my questions on time. He also matched a competitor pricing for us
Raena
Company size: 11-50 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source
This review was submitted organically. No incentive was offered
October 2019
Great!
We like it, we will most likely continue using for our annual events.
Pros
Easy to use and implement, exports were user friendly as well
Cons
Texts lagged a bit when people were using it