About TXTImpact

TXTImpact is a cloud-based SMS marketing solution suitable for sectors such as real-estate, healthcare, insurance, educational institutions and religious groups. Key features include an SMS auto-responder, mass text messaging and phone-based message management .

TXTImpact’s SMS auto-responder feature allows customers to request information for products and services via text message on a real-time basis. Users can craft responses to client requests and also schedule calendar-based auto responses and timed drip messages.

Users can track and follow up with prospective leads by capturing contact information, including emails, address and zip codes. Users can send bulk messages either from a desktop or using a mobile phone. The solution supports...


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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of TXTImpact

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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November 2019

LoisGrace from Meyer Theater

Company Size: 201-500 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Best customer support ever !

Outstanding!

Pros

The software is easy to use and allows for multiple campaigns. But the absolute best part of this software is their customer support . I’m not a huge tech user and their support is phenomenal. They respond immediately to your emails, look into every problem and call you, when necessary, to walk you through issues. I can not recommend them enough ! They never make you feel like your an idiot for not doing something correctly. They are extremely patient.

Cons

I wish they would enhance their campaigns so you could make two selections to the same campaign/poll but not allow you to select the same choice twice. Otherwise I love everything about this polling .

Reasons for Choosing TXTImpact

Cost, customer service, polling features

August 2019

Benjamin from SCMAsia

Company Size: 2-10 employees

Industry: Entertainment

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Great text software

The customer service is wonderful. The owner responded a few technical issues I had within minutes. I have a lot of experience with texting services, and TXTImpact is the best one I have used. I highly recommend this product to anyone.

Pros

Easy to use. Easy to add contacts and segment them into different groups. However, the number listed in the contact group doesn't always factor in opt-outs

Cons

Always feel like I'm refilling my account. And I don't like the "shorten link" option. I had a few times where it didn't link to where it was supposed to when I used it.

April 2016

Lester from MDFlow System

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

April 2016

SMS API

Pros: The API is very easy to implement. The SMS API works so fast. We have a correct feedback from the wire2air customer service. We recommend this company. Cons: Some time is very hard to have support by phone, but it doesn't mean that we don't receive the correct customer service. By email it works perfect.

March 2016

Delterese from First Abyssinia Baptist Church

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

Great Job Wire2Air!

The software is great. I had a few challenges in the beginning, but your customer service division (Richard) walked me through to a quick resolution. Now, if I can work on exporting the information so that it can be easily interpreted and used for the betterment of our organization.

February 2016

John from LA Parking Systems

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Very easy to use appointment reminder system

I loved TxtImpact appointment reminder system with RSVP feature. Now, I can fill my staffing voids without making 100s of calls. Just one text message to all 100 temp staff and get a confirmation with in few minutes.

March 2016

Wallace from TaxiAfric

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

Richard at customer care was very prompt and helpful in answering my questions on time.

Richard at customer care was very prompt and helpful in answering my questions on time. He also matched a competitor pricing for us

October 2019

Raena from Junior Achievement of Central Indiana

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great!

We like it, we will most likely continue using for our annual events.

Pros

Easy to use and implement, exports were user friendly as well

Cons

Texts lagged a bit when people were using it