--- title: "Whippy Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Whippy. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Whippy is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/whippy-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Onboarding Software](https://www.softwareadvice.com/hr/employee-onboarding-comparison/) / [Whippy](https://www.softwareadvice.com/sms-marketing/whippy-profile/) / Whippy Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/whippy-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/whippy-profile/alternatives/) # Whippy User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 85 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 76 reviews (89%) - 4 stars: 9 reviews (11%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The level of customer service and support consistently exceeds expectations. Whenever an issue arises, the support team responds promptly and ensures an effective resolution. When new products were introduced, our CS Specialist, [sensitive content hidden] , collaborated closely with us to customize solutions that fit our unique needs, streamlining workflows and maximizing efficiency. - It's an incredibly rich environment full of useful features that helps us initiate, engage, and maintain communication with job seekers, candidates, and employees. - I especially appreciate her thoughtful suggestions on new tools and features we hadn’t previously taken advantage of — tools that I can already see will be a huge asset to our business moving forward. ### Most mentioned cons - She reminds us of features we're not using to better utilize the platform. - The only downside is the occasional international number we aren't able to text back. - I honestly can’t imagine where our business would be without Whippy — and without Ariana as our guide. ## Whippy customer reviews Showing reviews 1-25 of 85 (page 1). ### Whippy Review - Overall rating: 5/5 - Reviewer: Corey S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Easy. Whippy and the staff have made the transition seamless and have made the use and integration of the app very user friendly for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, great and friendly staff is always willing to help when needed. #### Cons Lots of training, but its all needed to fully utilize the full functionality of the app #### Reasons for choosing Whippy Pricing, Training #### Reasons for switching to Whippy Functionality and streamlining our systems. With Zipwhip we had to use other subscriptions in order to send mass texts or calls. Whippy bundles all of that into its easy to use App. --- ### High quality text platform. - Overall rating: 5/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Exceeded my expectations. The Website, App and Extension are quality products. they have advanced products for all the heavy tech users and they have dumbed down versions for people who just want to keep things simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a user friendly platform, with excellent customer service backing the product. They listen to their customers. #### Cons Everything I would ask to be improved, has been approved already over the time we've used it. The only glitch I could see is that occasionally the app will logout and if I am at home, it's tough to get the password from my work computer. It's rare and nitpicky, but it's the one Con i can think of. #### Reasons for choosing Whippy I liked the pitch from David and his willingness to adapt his product to our business needs. We love whippy, but David was what sealed the deal. #### Reasons for switching to Whippy They were dropping their text message service. --- ### Great Tool to have in your tool box - Overall rating: 4/5 - Reviewer: Sanita L. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Great! We are still learning new ways to use it to our fullest advantage and learning about new features and how it better aids in what our specific needs are in our office. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It connects to the software we are currently using which makes communicating with clients, customers and associates easy. #### Cons Some of the features are not user friendly. For example when you send out mass texts the system deletes all the first names of everyone the message was sent to and you have to manually re-enter everyone's names individually. We have contacted the help line multiple times and this seems to still be an issue. #### Reasons for switching to Whippy Zip Whip is no longer available and we frequently use messaging as our main communication option in our office. --- ### Hands down, best platform out there - Overall rating: 5/5 - Reviewer: Tim B. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I tested close to 15 platforms for our organization. The team at Whippy since day 1 has been so great about working with us to figure out how to solve our biggest pain points -- they've been able to do just that. We're more efficient than we've ever been. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This platform is by far the best tool I've used for communications. Absolutely love the campaign feature as well as sequences. Everything is easy to use and we always see great results. #### Cons Absolutely nothing. This platform is capable of so much -- I love that Whippy is constantly evolving and adding new features. #### Reasons for choosing Whippy Whippy was willing to listen to what was important to us & even tailor parts of their platform to our needs. #### Reasons for switching to Whippy Features of Zipwhip were diminishing / also wanted a platform that could provide one on one messaging as well as group messaging all in one. --- ### Whippy provides top tier product support, service and innovation. - Overall rating: 5/5 - Reviewer: Brandon B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Whippy has been the ideal business partner, delivering exceptional customer service and providing direct, hands on product support that consistently exceeds expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our experience with Whippy has been outstanding. The level of customer service and support consistently exceeds expectations. Whenever an issue arises, the support team responds promptly and ensures an effective resolution. When new products were introduced, our CS Specialist, [sensitive content hidden] , collaborated closely with us to customize solutions that fit our unique needs, streamlining workflows and maximizing efficiency. Her dedication and attention to detail in finding the right solutions have been invaluable. We are truly grateful to have Whippy as a trusted business partner. #### Cons Nothing, everything with Whippy has been very positive. We make sure to share that with all our business contacts. #### Reasons for switching to Whippy Whippy was much better for our needs, Zipwhip was terrible. --- ### Use Whippy!! - Overall rating: 4/5 - Reviewer: Mary B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered In conclusion I am very pleased with Whippy and its features and their very quick response to questions or issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am a fairly new user of this Whippy program but the more I learn about it the better I like it. I find it very helpful in communicating with our associates. I also like the fact that Whippy gives us the ability to reach multitudes of people with one campaign. #### Cons What I found rather confusing was the pricing structure and what activities actually created charges. In learning more in this area we are better prepared to create campaigns that are more cost effective #### Reasons for switching to Whippy Our previous provider discontinued the program we were using. --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Imad H. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Whippy have made easy to our potential associates to complete their interview with Abby, our AI-Screening Agent wich has made fast and easy to onboard them when they visit our office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for our associate, outstanding customer service, and great tools to be utilized in the staffing industry. #### Cons I was hoping to have more credits and characters to mass messaging to be able to use it more as marketing and promotional tools as well. #### Reasons for switching to Whippy Better features for my business needs with Whippy. --- ### HIGHLY RECOMMEND - Overall rating: 5/5 - Reviewer: Kimberly M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered We have all been pleased with the onboarding communication and availability of help and also how user friendly it is. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From someone who is not tech savvy I am very pleased with the ease of use for anyone. I am looking forward to other uses as we continue to learn. #### Cons As we are fairly new to Whippy I have yet to find any cons or drawbacks to using this platform. No issues. #### Reasons for switching to Whippy Multiple reasons. Mostly functions available. --- ### Whippy Help - Overall rating: 5/5 - Reviewer: Hannah C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have always had wonderful experiences when I reached out for help. I leave with great ideas to implement! They will help with anything that I ask of them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They respond so quickly and are ALWAYS happy to help with any issue that we might have. They resolve the issue and give me great feedback for what things I could change to make things better for us. #### Cons We have used a few different texting services in the past 10 years. Whippy has been #1 in customer service and help. We love the service they offer! --- ### Training for Whippy - Overall rating: 5/5 - Reviewer: Karen L. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered its a great tool to use when used correctly I was able to learn new tools and be abe to avoid mistakes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] did amazing educating me with alot of features i had no idea we can use She was able to train is with patience and accuracy shes just great!!! #### Cons well that we still cant figure out te reason i was able to send 10,,000 plus messages when we dont have that amount of people in q4 --- ### Whippy Review - Overall rating: 5/5 - Reviewer: Riley M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I really enjoyed working with [sensitive content hidden]. She was so knowledgeable about Whippy, what programs/tools would be most beneficial to me, and it is so easy to navigate and access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that there are so many options and resources for communication with candidates. Whether that is through a campaign, a sequence or a basic text! #### Cons N/A - everything is very easy and useful! I like how we can add signatures and mess around with different features until we find what works best. --- ### [sensitive content hidden] is Incredible - Overall rating: 5/5 - Reviewer: Elodie H. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The responsiveness of the team. [sensitive content hidden] has a been a huge help with onboarding our account and making sure we are set up for success! #### Cons it's a bit complicated when moving from a software with zero automation. A lot of things to learn to make sure we are using it to its fullest. #### Reasons for switching to Whippy tools and resources at whippy are better --- ### Tremendous Customer Support - Overall rating: 5/5 - Reviewer: Diane M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We've been using Whippy for years and through that time we've seen tremendous growth within the company and within their product offerings. The platform just keeps getting better without reducing the amount of support offered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Truly incredible customer support! In the age of Ai chatbots, it's not all that common to have such a helpful team to not only onboard, but support through any question/problem. They're incredibly responsive and very helpful. #### Cons The only downside is the occasional international number we aren't able to text back. Other than that, we love it! --- ### Whippy Use at Express - Overall rating: 5/5 - Reviewer: Teagan S. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Such a good experience! Would recommend to anyone that needs a solid business messaging platform! Super user friendly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Whippy is so helpful for the work I do, and Ariana is so helpful all the time! She is down to help whenever for whatever reason, and explains stuff so it makes sense! #### Cons Sometimes I will lose messages, or the extension will act weird on my microsoft edge. But it always seems to work itself out! --- ### I've tried a lot of texting services and Whippy is the best! - Overall rating: 5/5 - Reviewer: Diane E. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered With Whippy our business is able to have multiple lines, accessible in one place. We can mass text, and we can personalize mass texts. They also have some great automation solutions. We have doubled our google reviews using whippy's automation. I could go on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The engineers that work with whippy are accessible, they listen to feedback. They are also there when there is a problem, and they get it fixed. I've tried alot of texting platforms and the big thing lacking is innovation, and customer services. Whippy has both. #### Cons I haven't had any issues with whippy that are worth mentioning. --- ### Everyone should use Whippy! - Overall rating: 5/5 - Reviewer: Melissa T. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Overall i would say that Whippy has enhanced our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Whippy is user friendly. The features that Whippy offers such as scheduling messages makes reaching out to people easy. Having access to the app allows for reaching people after hours convenient. #### Cons Since adding Whippy to our company data base, i don't think there is anything that i would change about Whippy. #### Reasons for choosing Whippy Approved vendor company wide. #### Reasons for switching to Whippy Cost and ease of use. --- ### Your office needs this. - Overall rating: 5/5 - Reviewer: Dean H. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This tool makes communicating with our associates a breeze. #### Cons When I first began using it, there was some user error that was difficult to navigate. --- ### Phenomenal Service - Overall rating: 5/5 - Reviewer: Bob R. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered 9.9/10By far the best system I have used. Definitely helps me organize and manage communication better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quick import and ability to pace and manage campaigns. Especially the automated message and profile creation of someone applying via pando saves me so much time every morningTech Support is also great with quick responses and fixes #### Cons when I am getting multiple responses or have a window open for longer periods of time. I do notice lag #### Reasons for switching to Whippy Did not like lack of features --- ### Great Resource - Overall rating: 5/5 - Reviewer: Dawn W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I am more than satisfied with Whippy. It makes my job easier and they are helpful with any needs or questions with the product. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How simple it is to use and how fast/easy it makes communicating with candidates. #### Cons Sometimes difficult to find past communications. --- ### Whippy Review! - Overall rating: 5/5 - Reviewer: Dessie P. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of using whippy to send mass texts. Always being able to suggest new features that help us work more efficiently is huge! #### Cons Not being able to close multiple conversations(select all) --- ### BEST OPEN COMMUNICATION TOOL - Overall rating: 5/5 - Reviewer: Sheneca W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered EXCELLENT best open line of communication ever, I'm able to get direct contact with the associate when I can not reach them by phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy access to our associates we are able to have a form of open communication with them when are unable to reach them by phone. #### Cons ITS A GREAT APP NO CON No Cons best open line of communication --- ### Whippy Review - Overall rating: 5/5 - Reviewer: Farren W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered I think Whippy is a great program to use for businesses. You can individually text someone as well as import spreadsheets to text multiple individuals at a time. You can add trigger words for automatic responses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can send campaigns and schedule when you would like them sent. You can view the responded and un responded numbers and export onto a spreadsheet. You can also attach multiple numbers to use for the office and select the number you are currently trying to use as the outgoing number. #### Cons So far I have no complaints about the Whippy app. --- ### Review - Overall rating: 4/5 - Reviewer: Osvaldo L. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered everything is good overall but defiantly room for improvement when you try to correct word or something #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros How easy we can mass in there, and super fast compere to others #### Cons That sometimes when you try to correct something with the auto corrector it does not work properly --- ### Jennifer's review - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered I personally love Whippy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Templates, easy to use, candidate respond to text messages faster #### Cons There is nothing that I don't like at the moment --- ### Whippy - Overall rating: 5/5 - Reviewer: Amalia M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Love it and its fast! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We love this is app because its fast!!!! #### Cons If you accidently click a message you didnt mean to, it will unread it. I wish there was icon where we can click it to unread. Maybe you want the message to be unread so you can go back and answered them. ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/whippy-profile/reviews/?page=2) --- Whippy Reviews, Pros and Cons - 2026 Software Advice