Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.

Key features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages.

Users can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers.

Additional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials.



58 Reviews of Zingle

Overall rating

4.55 / 5 stars

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Showing 1 - 20 of 58 reviews

November 2018

Darius from USN

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Zingle for mingle

This is one of the best dynamic software available for creating contacts, creating custom fields for contacts, and online and video support for administration software

Pros

The software is excellent at providing contact software for administration purposes and obtaining information from client. Also product it is easy to use for customer contact support and for scheduling purposes.

Cons

There are a lot of consistent loading time. Additionally the software will not allow you to schedule a tech support any specific day.

November 2018

Chris from Zenith Aviation, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Zingle review

Pros

What I like most about this software is the ability to quickly send text messages to customers. The customers appreciate the ability to just send quick messages regarding their order instead of calling or emailing.

Cons

Facebook Messenger is another way to use this software to reach customers, and that took some getting used to, including setting it up for the first time. After that, it became second nature.

July 2018

Michael from Travelodge

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

July 2018

Wonderful connection tool

Pros

This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information.

Cons

The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight.

June 2018

Brittany from VanHo Law

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Had this a short time and already has improved our functionality.

Pros

I like that it is easy to use and that it allows us to easily communicate with clients. I think it will help us be able to make sure we have client appear for court since sometimes they provide bad addresses.

Cons

I have not used this software enough to determine functions that I do not like. Overall, everything has been great.

June 2018

Jonathon from Salivan Landscape Ltd.

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

June 2018

Great for contacting customers

Pros

Easy to use to contact customers to confirm appointments and to schedule dates. Compiles all data into one place that multiple employees can access.

Cons

The load times for each conversation are fairly slow, however this may be an issue with the operating system/internet and not the software

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Organized texting platform.

Pros

Let's us organize our in house teams to eliminate confusion between reps. Lots of cool automation tools.

Cons

I do not like that you are unable to schedule a text for a specific day without creating a zing. Group messages only let you schedule 24 hours in advance.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Awesome

Pros

Great way to get quick responses and really easy to use! I love everything about Zingle! I'm very impressed with the latest version.

Cons

I don't have anything negative to say about this program !

February 2018

Liza from ClubCorp / Cimarron Country Club

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2018

Very easy to use and a great way to communicate with your members

Pros

We can text back and forth with our members when they need info or details about the club. They have the flexibility to text us their reservations or ask us question about the daily activities that we have going on for that day.

Cons

We would like to text images to our club members. For example; flyers or club pictures. We have had some members ask us to text them the pictures of the events that we have had.

February 2018

Michael from Fury Water Adventures

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Very easy to use and navigate. Good way to quickly communicate to a large group of employees.

Pros

The ability to send group texts, and group people into different departments, so the messages get to the right people.

Cons

can't use it on an Android phone, or it is very difficult. App has a lot of bugs. Edit window is way too small.

February 2018

Mike from Wander Inn Restaurant & Catering

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

A must have! Pays for itself.

Increased sales and helps communicate specials/offers in a timely manor.

Pros

Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time.

Cons

Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows.

February 2018

Roxana from channel island shors (grand pacific resorts)

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

A convenient tool for our guests and associates

Pros

What I like most about this software is that it improves the communication with our guests. It is easy, fast, and convenient to communicate anything we need all our guests to know.

Cons

What I like least about this software is it can get difficult to load our contacts in to Zingle from our SPI Orange System that we use. I will agree it has gotten a whole lot better though. It is a minor problem compared to all the awesome things Zingle does!

February 2018

Michelle from One King West Hotel & Residence

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2018

Easy way to contact guests

Pros

With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel.

Cons

There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update.

February 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2018

Single is very helpful in my daily work but can be very frustrating to use at times.

Pros

Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

Cons

Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

February 2018

Leticia from Corazon Healdsburg

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Zingle has allowed us to obtain community input with 24 hours

Immediate contact and feedback from the population we serve.

Pros

I like the ease and functionality of the software. I'm able to access it via computer or phone when on the go. The ease of selecting the targeted audience or varied type of audience. The customer support has also been excellent.

February 2018

Micael from Thunder Valley Casino Resort

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Exceptional from set up to operating

Nothing. It has been a great experience. From customer support to the notice and upgrades, all great.

Pros

Ease of use and easy to train team. Very user friendly. The set up was guided by single team. Start up too. Support has been excellent.

February 2018

Nicholas from The Resort at Pelican Hill

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Front Desk Agent responding to guests needs

Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are

Pros

The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware

Cons

That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.

February 2018

Catherine from Brokers Lamina

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Its easy fast and reliable. I used it for work and its layout was perfect for my needs.

Pros

I love the internal notes! Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.

Cons

I don't like the fact that when there are a lot of text incoming the last open txt "disappears momentarily" but with the search bar we manage.

February 2018

Roxana from grand pacific resorts-channel island shores

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Absolutely helpful and user friendly

Pros

The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.

Cons

Inputting contacts & creating automated messages can be difficult to figure out. Customer service was great about walking us through it but even then it is confusing for us.

February 2018

Charlene from Red Oak Apartment Homes

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2018

I do not like the upgraded version. It is not easy to navigate like before

to reach out to residents who have balance dues. They read their texts vs. emails.

Pros

I love that I can text my residents about balance due letters and reach out to prospects to confirm their appointments.

Cons

It is not easy to navigate like before and to search for residents. The previous version was a lot easier to use. That is the opinion of myself and my staff.

February 2018

Kali from Bath Fitter

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2018

Zingle has been great to work with and has a great customer service team.

Pros

The software has a simple interface and functionality. I like that I can send out group messages and get the replies separately.

Cons

The importing of contacts could be adjusted. I'd like to be able to undo the last import. I also think it's a little pricey.