# Medallia Concierge Software Reviews, Demo & Pricing - 2026 > Review of Medallia Concierge Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/sms-marketing/zingle-profile --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Medallia Concierge Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews/)[Alternatives](https://www.softwareadvice.com/conversational-marketing/zingle-profile/alternatives/) # Medallia Concierge 2026: Benefits, Features & Pricing Wondering if Medallia Concierge is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Medallia Concierge 4.5 [(117)](https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews/) Pricing Starting at $179.00 per month ### About Medallia Concierge Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages. Users can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers. Additional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials. Wondering if Medallia Concierge is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Medallia Concierge User Interface ## Popular Medallia Concierge Alternatives Main Product Medallia Concierge 4.5 [(117)](https://www.softwareadvice.com/conversational-marketing/zingle-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.52Value for money - 4.62Customer support - 4.41Functionality Pricing Starting at $179.00 per month Get Price Alternative Product [Whistle Messaging](https://www.softwareadvice.com/product/147085-Whistle/) 4.7 [(132)](https://www.softwareadvice.com/product/147085-Whistle/reviews/) Ratings Breakdown - 4.55Ease of use - 4.59Value for money - 4.64Customer support - 4.48Functionality Pricing Available upon request Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Quiq](https://www.softwareadvice.com/conversational-marketing/quiq-profile/) 4.5 [(37)](https://www.softwareadvice.com/conversational-marketing/quiq-profile/#reviews) Ratings Breakdown - 4.76Ease of use - 4.47Value for money - 4.59Customer support - 4.32Functionality Pricing Starting at $6000.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price ## Medallia Concierge Pricing and Plans Starting price: $179.00 per month Free Trial Free Version Basic $179.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Medallia Concierge Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Medallia Concierge 2-Way Messaging Appointment Scheduling Audience Targeting Automated Responses Autoresponders Campaign Management Campaign Segmentation Collaboration Tools Contact Database Contact Management CRM Customer Segmentation Customizable Branding Customizable Fields Customizable Templates Dashboard Data Import/Export Engagement Tracking Group Messaging Human Handover Inbox Management Live Chat Marketing Automation Mass Texting Message Personalization Mobile Access Mobile Coupons Multi-Channel Data Collection Multi-Channel Marketing Multi-Language Negative Feedback Management On-Demand Communications One-to-One Messaging Personalization Polls/Voting Predictive Analytics Product Recommendations Real-time Conversations Reporting/Analytics Scheduled Messaging Sentiment Analysis Shortcodes SMS Marketing SMS Messaging Social Media Integration Survey/Poll Management Tagging Template Management Text Analysis Third-Party Integrations ## Medallia Concierge Integrations Meta for Business Integration rated undefined from -1 review ## Medallia Concierge User Reviews Overall Rating 4.5 Ratings Breakdown 5 70% 4 20% 3 7% 2 2% 1 2% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.6 Functionality 4.4 PL Pamela L. Hospitality 501-1000 employees Used daily for less than 2 years Review source Reviewed February 2019 Pamela Lorraine's Zingle review 4 Previously 5 I think it's an excellent tool for our timeshare company. Ratings Breakdown 5 Ease of use 4 Value for money Previously 5 5 Customer support Previously 4 4 Functionality Previously 5 Pros: This software keeps be on an even keel with out SPI program (guests check in/out) and allows us to match current reservations and get rid of the past and expired reservations. Also it allows to send emails to our guests both when they are on property or enroute so they will have knowledge of upcoming activities or special messages we might need to send. Cons: Some of the tags which delineate the exchange company they came from does not stay attached. In particular, GPX. You can enter it one day and the next it is gone. It just wastes time having to go back and research information about the guest that should be right there when you need it. Read More Michael R. Verified reviewer Hospitality 201-500 employees Used daily for less than 2 years Review source Reviewed July 2018 Wonderful connection tool 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information. Cons: The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight. Read More KP Kayce P. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed February 2019 Zingle changed how we communicate with our customers 5 It's streamlined so much of our everyday communication with our customers. It's also enabled us to reach a broader audience of leads because we're far more likely to get a reply via text than via email or phone. Even if someone asks to retract their application with us, they're more likely to tell us via text, so we have fewer applicants that never respond to us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly. It allows us to reach our customers so much faster than when we were playing "phone tag" and leaving voicemails or sending emails. Cons: No real "cons" to speak of. Every once in a while we'll ask about a feature that they may not have (yet) and it gets submitted to the team to potentially integrate later. Read More Greg W. Verified reviewer Real Estate 2-10 employees Used daily for less than 2 years Review source Reviewed February 2019 Game changing technology 5 Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity. Cons: I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out. Also, it would be nice to be able to attach multiple images or pdfs to outgoing messages. Read More Sandy T. Verified reviewer Real Estate 51-200 employees Used daily for less than 2 years Review source Reviewed February 2018 Our Members love the two-way texting service! 5 It helps us promote our club events, and allows our Members to ask questions and make reservations quickly and easily. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Our previous text software only allowed us to text out. The two-way texting has really been a game changer in the way we communicate with our Members. Cons: The automations were tricky at first, but it was always easy to get help from our service representative. Read More Nicholas L. Verified reviewer Hospitality 501-1000 employees Used daily for less than 12 months Review source Reviewed February 2018 Front Desk Agent responding to guests needs 4 Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware Cons: That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile. Read More Michael B. Verified reviewer Used daily for less than 2 years Review source Reviewed February 2018 Very easy to use and navigate. Good way to quickly communicate to a large group of employees. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ability to send group texts, and group people into different departments, so the messages get to the right people. Cons: can't use it on an Android phone, or it is very difficult. App has a lot of bugs. Edit window is way too small. Read More Mike L. Verified reviewer Used daily for less than 12 months Review source Reviewed February 2018 A must have! Pays for itself. 5 Increased sales and helps communicate specials/offers in a timely manor. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time. Cons: Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows. Read More Otis A. Verified reviewer Telecommunications 10000+ employees Used daily for less than 12 months Review source Reviewed February 2019 Zingle 4 Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response. Ratings Breakdown 4 Ease of use 4 Functionality Pros: It allows text real time to the recipient. Cons: I wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay. Read More Chris C. Verified reviewer Airlines/ Aviation 11-50 employees Used weekly for less than 2 years Review source Reviewed November 2018 Zingle review 4 Ratings Breakdown 5 Ease of use 5 Functionality Pros: What I like most about this software is the ability to quickly send text messages to customers. The customers appreciate the ability to just send quick messages regarding their order instead of calling or emailing. Cons: Facebook Messenger is another way to use this software to reach customers, and that took some getting used to, including setting it up for the first time. After that, it became second nature. 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