Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.

Key features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages.

Users can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers.

Additional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials.

Contacts
Contacts

Contacts

Inbox

Inbox

Marketplace

Marketplace

Message volume

Message volume

New message

New message

Mobile apps

Mobile apps

Supported Operating System(s):

Web browser (OS agnostic)



56 Reviews of Zingle

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 56 reviews

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Michael from Travelodge

Number of employees:  201-500 employees

Ease-of-use

Functionality

July 2018

Wonderful connection tool

Pros

This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information.

Cons

The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight.

Review Source: Capterra

Brittany from VanHo Law

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Had this a short time and already has improved our functionality.

Pros

I like that it is easy to use and that it allows us to easily communicate with clients. I think it will help us be able to make sure we have client appear for court since sometimes they provide bad addresses.

Cons

I have not used this software enough to determine functions that I do not like. Overall, everything has been great.

Review Source: Capterra

Jonathon from Salivan Landscape Ltd.

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great for contacting customers

Pros

Easy to use to contact customers to confirm appointments and to schedule dates. Compiles all data into one place that multiple employees can access.

Cons

The load times for each conversation are fairly slow, however this may be an issue with the operating system/internet and not the software

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Organized texting platform.

Pros

Let's us organize our in house teams to eliminate confusion between reps. Lots of cool automation tools.

Cons

I do not like that you are unable to schedule a text for a specific day without creating a zing. Group messages only let you schedule 24 hours in advance.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Awesome

Pros

Great way to get quick responses and really easy to use! I love everything about Zingle! I'm very impressed with the latest version.

Cons

I don't have anything negative to say about this program !

Review Source: Capterra

Liza from ClubCorp / Cimarron Country Club

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Very easy to use and a great way to communicate with your members

Pros

We can text back and forth with our members when they need info or details about the club. They have the flexibility to text us their reservations or ask us question about the daily activities that we have going on for that day.

Cons

We would like to text images to our club members. For example; flyers or club pictures. We have had some members ask us to text them the pictures of the events that we have had.

Review Source: Capterra

Michael from Fury Water Adventures

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Very easy to use and navigate. Good way to quickly communicate to a large group of employees.

Pros

The ability to send group texts, and group people into different departments, so the messages get to the right people.

Cons

can't use it on an Android phone, or it is very difficult. App has a lot of bugs. Edit window is way too small.

Review Source: Capterra

Mike from Wander Inn Restaurant & Catering

Ease-of-use

Value for money

Customer support

Functionality

February 2018

A must have! Pays for itself.

Increased sales and helps communicate specials/offers in a timely manor.

Pros

Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time.

Cons

Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows.

Review Source: Capterra

Roxana from channel island shors (grand pacific resorts)

Ease-of-use

Value for money

Customer support

Functionality

February 2018

A convenient tool for our guests and associates

Pros

What I like most about this software is that it improves the communication with our guests. It is easy, fast, and convenient to communicate anything we need all our guests to know.

Cons

What I like least about this software is it can get difficult to load our contacts in to Zingle from our SPI Orange System that we use. I will agree it has gotten a whole lot better though. It is a minor problem compared to all the awesome things Zingle does!

Review Source: Capterra

Michelle from One King West Hotel & Residence

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Easy way to contact guests

Pros

With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel.

Cons

There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Single is very helpful in my daily work but can be very frustrating to use at times.

Pros

Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

Cons

Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

Review Source: Capterra

Leticia from Corazon Healdsburg

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Zingle has allowed us to obtain community input with 24 hours

Immediate contact and feedback from the population we serve.

Pros

I like the ease and functionality of the software. I'm able to access it via computer or phone when on the go. The ease of selecting the targeted audience or varied type of audience. The customer support has also been excellent.

Review Source: Capterra

Micael from Thunder Valley Casino Resort

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Exceptional from set up to operating

Nothing. It has been a great experience. From customer support to the notice and upgrades, all great.

Pros

Ease of use and easy to train team. Very user friendly. The set up was guided by single team. Start up too. Support has been excellent.

Review Source: Capterra

Nicholas from The Resort at Pelican Hill

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Front Desk Agent responding to guests needs

Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are

Pros

The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware

Cons

That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.

Review Source: Capterra

Catherine from Brokers Lamina

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Its easy fast and reliable. I used it for work and its layout was perfect for my needs.

Pros

I love the internal notes! Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.

Cons

I don't like the fact that when there are a lot of text incoming the last open txt "disappears momentarily" but with the search bar we manage.

Review Source: Capterra

Roxana from grand pacific resorts-channel island shores

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Absolutely helpful and user friendly

Pros

The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.

Cons

Inputting contacts & creating automated messages can be difficult to figure out. Customer service was great about walking us through it but even then it is confusing for us.

Review Source: Capterra

Charlene from Red Oak Apartment Homes

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

I do not like the upgraded version. It is not easy to navigate like before

to reach out to residents who have balance dues. They read their texts vs. emails.

Pros

I love that I can text my residents about balance due letters and reach out to prospects to confirm their appointments.

Cons

It is not easy to navigate like before and to search for residents. The previous version was a lot easier to use. That is the opinion of myself and my staff.

Review Source: Capterra

Kali from Bath Fitter

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Zingle has been great to work with and has a great customer service team.

Pros

The software has a simple interface and functionality. I like that I can send out group messages and get the replies separately.

Cons

The importing of contacts could be adjusted. I'd like to be able to undo the last import. I also think it's a little pricey.

Review Source: Capterra

Rebekah from The Student Loan Pro

Ease-of-use

Value for money

Customer support

Functionality

February 2018

The company I work for uses Zingle it's been really great and easy to use!

Pros

Responding to messages is quick and easy. Inputting contacts is also very easy. I like the tagging feature, you can tag the representative so they can view their messages themselves.

Cons

The thing I least like. When clicking on unread messages they will sometimes disappear. When messages disappear it makes it frustrating and very hard to find.

Review Source: Capterra

kimberly from innside ny nomad

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Zingle works great and it has many features that make your work life much easier.

The benefits that I have received from this software is the easy accessibility in terms of communicating with the guest. The way Zingle makes connecting with the guest an easier experience is definitely a super mega PLUS!

Pros

The most that I liked about this software is the way you are able to communicate with the guest right away. You get updates once someone responds, so that you don't miss out on any messages from the guests. You are able to easily text them just by typing and that makes it so much more fun and easy. In this tech world we live in now, where everything is all mostly through social media and texting, this feature is really great for not just us but for everyone to use!

Cons

The least thing I liked about this software is that when a guest responds just a simple thank you or you're welcome, if you don't respond back or close it out by confirming, you'll continue to get notifications. You should have the option of ending the conversation and not being the one to have the last say.

Review Source: Capterra

Displaying 1 - 20 of 56 reviews