Zipwhip
About Zipwhip
Awards and Recognition
Zipwhip Pricing
Starter - $19 per month Unlimited - $49 per month Premium - $99 per month Commercial - Contact Zipwhip directly for pricing details.
Starting price:
$19.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Zipwhip
1 - 5 of 106 Reviews
Angel
51 - 200 employees
Used unspecified
OVERALL RATING:
5
Reviewed April 2024
Zipwhip is Perfect for Every Office Schedule!
Emily
Verified reviewer
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2019
Trying to text your clients, but sick of using your phone all the time? Try Zipwhip!
Overall, it makes it easier to text clients, especially when there are multiple clients at once.
PROSI love the fact that I can easily text clients without having to use my cell phone while at the office. It's easy to input information so that I can tell which phone number is which as well. I can easily see the conversation that my co-worker has also had with clients so that I can catch up easily without having to ask the client questions that they have already answered.
CONSI have no cons about this software as of this review.
Vendor Response
Thank you so much for taking the time to write a review of Zipwhip, Emily. We're delighted to hear how well our product works for you and your team.
Replied April 2020
Michele
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
1
Reviewed November 2019
Very Basic
Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.
PROSI like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.
CONSI don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.
Reasons for switching to Zipwhip
Employees were using direct business lines to text from so if they were not in the office for a sick or vacation day then there was potentially a delay in our response time.
Vendor Response
Thank you for sharing your feedback. We are always working to improve our product and reviews from our customers help us do that! We're glad to hear that Zipwhip is a positive tool for you and your business
Replied December 2019
Mark
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2019
Great Product - Horrendous Customer Support
Salespeople are very pushy and though I like the product the inability to cancel your account make it something I can't recommend to others and why I am writing this review.
PROSThe ease of use and simplicity of getting your company line the ability to text.
CONSI wanted to try the software and after talking with the company they try and force you into a year contract. This should have been my first sign. After talking them into a month-to-month contract I talked with our phone provider who said they provide the same service for free. I am now going through the process of trying to cancel with Zipwhip and their customer support is horrible. I should have never signed up with them and would recommend to others really hesitating signing up with them unless a. you want to be with them for more than a year and b. never want to cancel after trying out the service because they make it almost impossible. Right now I am paying them and not even using the product.
Vendor Response
Mark, we want to apologize for any negativity you experienced working with our team. We strive to provide friendly, prompt and helpful customer service and it sounds like we took longer than usual to respond to your requests. We have a 30-day cancelation policy and have confirmed that we processed your cancelation within that window and you should not be receiving additional invoices, but if you have any further issues please reach back out to our billing team at billing@zipwhip.com. Thank you for trying Zipwhip and for your patience.
Replied September 2019
Christian
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Love Zipwhip!
It was very easy to use and straight forward.
CONSDid not like the fact that phone numbers would be entered automatically by the software, autocorrect, instead of what I was typing in.
