Zipwhip MMS messages
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Zipwhip
Zipwhip is a SMS marketing solution designed to help businesses in healthcare, fitness, retail, veterinary, automotive, legal, education and other industries streamline communication with customers using templates, scheduled messages, automated replies and more. Administrators can gain visibility into client engagement metrics and the performance of inbound/outbound text messages and keywords through reports.
Key features of Zipwhip include group messaging, mobile notifications, custom fields, IP whitelisting and single sign-on (SSO). Managers can send documents, images or videos via MMS messages and bulk upload contacts to store details including phone numbers, job titles and addresses on a unified platform. Additionally, the solution deploys multi-factor au...
46 Reviews of Zipwhip
Average User Ratings
Overall
4.59 / 5 stars
Ease-of-use
5.0
Value for money
4.5
Customer support
4.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
Tim from Dan Pfeiffer Automotive
Verified Reviewer
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
July 2018
Texting customers couldn't get much easier
Pros
We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.
Cons
The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.
November 2019
Michele from CFS
Company Size: 51-200 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
1.0
November 2019
Very Basic
Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.
Pros
I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.
Cons
I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.
Reasons for Switching to Zipwhip
Employees were using direct business lines to text from so if they were not in the office for a sick or vacation day then there was potentially a delay in our response time.
Response from Zipwhip
Replied December 2019
Thank you for sharing your feedback. We are always working to improve our product and reviews from our customers help us do that! We're glad to hear that Zipwhip is a positive tool for you and your business
November 2020
Joshua from The Coffee Oasis
Company Size: 51-200 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Phenomenal product even for unintended use.
Zipwhip has been amazing and has allowed us to develop a crisis based line around its mobility for our volunteers. I cannot express how amazing the platform is.
Pros
The software platform allows for versatility, mobility, and utility and meets the requirements of our use for the platform. We utilize ZipWhip not for its intended use but as a crisis line for our communities hurting youth.
Cons
I have yet to really have any significant issues with the software. The only thing that I dislike is that the information column is a bit antiquated; however, coming out of ConText this year we had the ability to talk with the developers about the issue and they stated that they will be looking into it.
Reasons for Choosing Zipwhip
Honestly, we are a Washington State based organization and ZipWhip is a Seattle based company. I loved that the platform has roots where we live, work, and play.
Reasons for Switching to Zipwhip
Prevention Pays Text was a computer based service. We lost a significant amount of volunteers who did not like the idea of having to sit in front of a computer to respond to crisis services.
May 2020
Jen from A-1 Heating & Air Conditioning
Company Size: 51-200 employees
Industry: Facilities Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
1.0
Functionality
3.0
May 2020
Nice to set-up landline texting, but messages weren't always getting delivered
It was fine, but frustrating when trying to resolve an issue and couldn't really seem to get any help.
Pros
This software was very easy to use, had many features we needed. Our customers love being able to text our business line and it was easy to add a text button to our website.
Cons
We text our employees a lot and there were times, in a group, not each member would get the message. We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them. At the time we used this product, they had ZERO compliance tools, so we set out to find a company that could help us with that as well.
Reasons for Choosing Zipwhip
The price and features together were better than the others.
Response from Zipwhip
Replied May 2020
Thank you for your feedback, Jen. We are glad we were able to provide you with texting capabilities that your customers loved. However, we are sorry to hear about your deliverability issues. We looked into your issue again and determined that your messages were being delivered from our network to the phone carrier's network. Once a message leaves our network we work very closely with our carrier partners to ensure deliverability. Issues do occur though, and we act quickly with our partners to remedy any situations. Additionally, Zipwhip has supported a number of compliance and security regulations for many years. You can find out all about them here: https://www.zipwhip.com/compliance/. We apologize if this was not made clear to you and will ensure our customers understand the options available to them. Thank again for sharing your feedback, have a great day!
November 2020
Shawn from VIP Apartment Services
Company Size: 2-10 employees
Industry: Utilities
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Exactly what I was looking for
Overall their support is not perfect but very good, most other companies just blow off your request to fix something and at first I thought zipwhip was doing the same but they actually followed through and fixed their app/integration with zoho perfectly.
Pros
Simplicity and integration with Zoho CRM. At first the integration didn't work perfectly as it would only sync messages with contact records and not lead records but after some back and forth they updated the integration and now it works perfectly.
Cons
There are a few features I'd like to see like pulling in additional merge fields from my crm to use in messages but outside of that I love it
Reasons for Switching to Zipwhip
I wanted all my agents to use the same number but have separately logged messages and communication history, zipwhip manages multiple users on the same phone number better than any other service I've found and it also integrates with zoho crm nicely
