Zipwhip

RATING:

4.55

(74)

About Zipwhip

Zipwhip is a SMS marketing solution designed to help businesses in healthcare, fitness, retail, veterinary, automotive, legal, education and other industries streamline communication with customers using templates, scheduled messages, automated replies and more. Administrators can gain visibility into client engagement metrics and the performance of inbound/outbound text messages and keywords through reports. Key features of Zipwhip include group messaging, mobile notifications, custom fields, IP whitelisting and single sign-on (SSO). Managers can send documents, images or videos via MMS messages and bulk upload contacts to store details including phone numbers, job titles and addresses on a unified platform. Additionally, the solution deploys multi-factor authenti...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Zipwhip Pricing

Starter - $19 per month Unlimited - $49 per month Premium - $99 per month Commercial - Contact Zipwhip directly for pricing details.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Zipwhip MMS messages
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Zipwhip Reviews

Overall Rating

4.55

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 74 reviews

Tracy

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

October 2021

Great for individual communication on a companywide basis

User Profile

Tim

Verified reviewer

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

July 2018

Texting customers couldn't get much easier

Pros

We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.

Cons

The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.

Michele

Company size: 51-200 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

1

November 2019

Very Basic

Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.

Pros

I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.

Cons

I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.

Reasons for switching to Zipwhip

Employees were using direct business lines to text from so if they were not in the office for a sick or vacation day then there was potentially a delay in our response time.

Response from Zipwhip

Thank you for sharing your feedback. We are always working to improve our product and reviews from our customers help us do that! We're glad to hear that Zipwhip is a positive tool for you and your business

Replied December 2019

Renee

Company size: 11-50 employees

Industry: Legal Services

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

3

January 2023

Zipwhip

Good. Our office used it dailey.

Pros

It was very easy to use and add new contacts

Cons

Texting multiple people wasn't an option and you couldn't schedule a text to go out either.

Elizabeth

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2023

Nice Texting app

Pros

Great for mass texting but would like to see a scheduling feature.

Cons

Cannot schedule contests/ replies to be sent in the future.

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