I managed to launch successful promotional and communications campaign, and have the message get right away to the targeted audience as compared to other means where the message opening rate is low (email) or where the message gets lost in a flood of content (social media). Great experience. I definitely recommend.

I love the fact that their SMS delivery rate are almost at 100%. The SMS length calculator is very useful and helps in saving costs. Their pre-build SMS templates are very useful and helps save time and copy-writing efforts. Best of all, the multiple numbers from which the SMS can be sent, if not the most sought Custom Sender ID, for optimal branding.

I would appreciate that the prices get lower, or packs for unlimited SMS's for a day for example, were available.

The recent regulatory change requiring all businesses to "register" their texting numbers with a bureaucratic oversight agency (I think it mainly affects USA texting frankly at this time) was certainly a headache for the entire sms industry. But the textmagic people patiently walk me through the steps, and got my textmagic number registered in the proper way. My overall experience with textmagic is that the company has a passion for continually improving the product, making it more user-friendly every day, and above all listening to irritating customer feedback such as mine, in order to make a sincere and speedy effort to implement requested user features. Thank you textmagic. So glad I found you many years ago. Jim

We have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday.

The incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic.

Terrible. When errors happened the customer service took days to respond or did not respond at all

When it worked, it was acceptable. The interface is easy to use.

It did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported.

Was a good experience so far. Technical support is very good.

Have been using this messaging system for a while and found it to be user friendly.

Shared lists can't be amended by other administrators.

Overall it's a solid tool with little to no issues to speak of. There are other options out there but this one works reliably for us.

The backend is easy to use and intuitive and it was a breeze to set up our texts, lists, and contacts.

The one thing I wish it did and have confirmed with their support team that it doesn't is to run campaigns for weekdays only, omitting the weekends.

Love it!!! Best source to have in the business.

The software is super helpful and easy to use. It sends texts very quick and lets you know if it was delivered and received. It's much easier then picking up the phone to call someone for a simple issue. It is also very affordable.

It's difficult to print an entire text conversation. It would be easier if when you hit print on the browser it printed the whole screen. Instead it jumbles up the text and you can't see the whole thing. (I use Google Chrome) I usually screen shot the page and print it in word, which makes it very tiny. Same thing for individual texts, you have to download them to print. Just an extra step, but could be easier.

happy customers

Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

It would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options.

A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.

After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

A few things which doesn't work for MY particular company but may be necessary for others is: - "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned - If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis. Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.

The whole program is paid for but only .04 cent a look up.

Overall, I think it is a great service. My experience with TextMagic was positive and I have already told a couple colleagues about it. I was really blown away at how well it worked to market our products. We got a much higher response rate than we were accustomed to with email. Text marketing definitely works.

I liked TextMagic because it is fairly simple and straightforward to use. I had never done any SMS marketing prior to using it, so I didn't have much to compare it to. But I can say it was easier than I thought it would be to become proficient at it. I like the fact that I could store my customer lists right there inside the app. It was easy to keep text conversations organized in the app. They also have an iPhone app that allows you to manage your text marketing from virtually anywhere.

We were using two different SMS numbers to send out messages. One was a local number. The other was a toll free number. It was confusing, at first, to understand when to use the different numbers. But after a chat with support we got that part figured out.

I like that there's an app and you can keep business related texts in text magic while using the default text app for personal items.

It needs an update to allow picture messages to be sent. Our business requires paper copies of things to be sent to us and once in a while our clients text documents to us which text magic doesn't currently support picture messages. Not asking for video or files but picture messages would be a huge upgrade.

not good

It's great when it delivers messages. But as of late the messages have not gone through. Please make necessary changes and updates.

Our members do not receive our messages. When they do they don't get them until days later. This is not functional for our business, and causes confusion/delays in appointment reminders

It's a non-intrusive way to speak to a client without the time consumption of a call.

It's a quick and easy way to reach out to our clients.

It would be nice to more more pricing options.

I like the history and sender settings. The functionality have improved during the years. Especially important for us has been the increased number of local/country specific shared numbers for two-way communication.

The functions are not working intuitively. My collaborators have had difficulties is buying credits, setting up the sender settings. There might be too many options wisible.

This is a great business tool in the new world of technology, everyone has a phone and communication is quick and easy.

The software is easy to use, you can monitor the cost of each text sent, easy to upload and delete contact information, you can see the history of texts sent and monitor the users.

No options for employees to reply. Sometimes adding pictures or files can be difficult

Can't work without it.

Every aspect of Text Magic has been so well thought out, making it simple to use and with richness that makes it valuable for virtually every aspect of my communications.

No; it is incredibly easy to use and understand.

Increases the number of people I can contact in less time.

I love how simple it is to import contacts and make lists for every category I need. I also love the ability to set up a text to be sent automatically on a day that you may not be in the office. The ability to make templates saves so much time too! Overall, I love this product and can't imagine one beating it.

The only thing I do not like is that it sends the texts in multiple text messages. I wish there was a way to increase the number of characters in one text. Sometimes when the receiver gets the message, it is out of order and can be hard to read.

Something changed in 2022. The software worked well but on more than 1 occasion we found residents didn’t receive a text. As a test we contacted a building and texted all of the phones. Not one person received the message but Text Magic charged for the messages. We found a much better reputable company called SimplyTexting. SimpleTexting is cheaper with more capabilities and all texts are sent.

The software was easy to use and had many great features.

Not all text messages are sent but you are charged for the texting they attempted to send.

Poor

Easy to use interface, creating and managing user accounts was simple.

SMS messages consistently fail or take several days to be delivered, despite showing as delivered in system logs. There is no New Zealand Shared number to use.

Great text system - Magic! Advanced warning of bookings via text, reliable system, very economical & accurate system.

Nothing at all, it all. Works fine for my needs, nothing negative at all!

cheap price, unlimited calls . support does respond fairly quickly

buggy - dials the last number even when i'm trying to call a new number. and i can't lookup contacts by name i have to input the number to dial manually and type it in each time on my iphone 12 pro max. awful

I don't have a co. cell phone, so can't send/receive text messages.....It is easy to use, & incoming messages also come in my email. Easy to send group messages. $$ well spent. Customers also like it.

Easy to use - I like typing from my computer keyboard - I don't have to use my personal cell phone for work which means work is kept separate from my personal messages - My company didn't have to buy a new cell phone

Wish I could search for names easier - sometimes I know someone only by their company, not their name........

I despise texting so much that I have had the feature removed from my cell. Unfortunately, I'm in the minority; many people prefer to receive a text over answering a call. TextMagic provides a perfect solution.

Easy to use, cost-effective and provides a character count.

No alert when you've run over character count. Contact listed by first name instead of last.

Whenever I have to liaise with Text magic, I always am treated individually and with respect, efficiency and professionalism. High ownership and very personable.

Easy to use

nothing

too many clicks back and forwards to list and compose and schedule

I like the fact that my clients can respond

some of the features are a bit clunky I have a list of clients who I message every week and I feel that the service could be slicker in managing this type of use.