--- title: "BrandBastion Software Reviews, Demo & Pricing - 2026" description: "Review of BrandBastion Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/social-listening-tools/brand-bastion-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Social Media Monitoring Software](https://www.softwareadvice.com/social-media-monitoring/) / BrandBastion Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # BrandBastion Review Custom quote Free trial 3 plans Wondering if BrandBastion is right for your organization? Our Social Media Monitoring Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview BrandBastion 4.4 [(9)](https://www.softwareadvice.com/social-listening-tools/brand-bastion-profile/#reviews) Pricing Pricing available upon request ### About BrandBastion BrandBastion helps fast-growing brands and enterprises manage and maximize their social media engagement. We provide advanced AI-powered solutions to protect your brand reputation, respond to your audience 24/7, and boost your social ROI. 💙 THE SOLUTIONS: ⭢ Reputation+: Protect brand reputation with real-time moderation, crisis monitoring, and sentiment insights. ⭢ Agent+: Scale engagement with on-brand, post-aware AI replies that are accurate, pre-drafted, and ready for fast approval. ⭢ Engage+: Expand your community management resources with human oversight and 24/7 pre-approved replies at scale. Our platform supports Instagram, Facebook, TikTok, X, LinkedIn, YouTube, Trustpilot, Google Reviews, and more, covering both organic and paid content as well as earned mentions. Trusted by +100 DTC and leading brands like Uber, Calvin Klein, Sephora, and The North Face to manage their high-engagement social presence. Do you work for BrandBastion? [Manage this product listing](https://www.g2.com/products/brandbastion/claim_requests/new?auto=true) Wondering if BrandBastion is right for your organization? Our Social Media Monitoring Software selection experts can help you in 15 minutes or less. ## BrandBastion User Interface ## Popular BrandBastion Alternatives Main Product BrandBastion 4.4 [(9)](https://www.softwareadvice.com/social-listening-tools/brand-bastion-profile/#reviews) Ratings Breakdown - 4.56Ease of use - 4.57Value for money - 5.0Customer support - 4.33Functionality Pricing Available upon request Get Price Alternative Product [Oktopost](https://www.softwareadvice.com/social-listening-tools/oktopost-profile/) 4.5 [(110)](https://www.softwareadvice.com/social-listening-tools/oktopost-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.41Value for money - 4.63Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) 4.4 [(3804)](https://www.softwareadvice.com/collaboration/hootsuite-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.14Value for money - 4.18Customer support - 4.27Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Sprout Social](https://www.softwareadvice.com/crm/sprout-social-profile/) 4.4 [(610)](https://www.softwareadvice.com/crm/sprout-social-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 3.94Value for money - 4.25Customer support - 4.19Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [Sprinklr Social](https://www.softwareadvice.com/customer-support/sprinklr-profile/) 4.2 [(94)](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) Ratings Breakdown - 3.86Ease of use - 3.86Value for money - 4.07Customer support - 4.33Functionality Pricing Available upon request Get Price Alternative Product [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) 4.2 [(538)](https://www.softwareadvice.com/crm/thryv-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.03Value for money - 4.24Customer support - 4.12Functionality Pricing Starting at $99.00 per month Get Price ## BrandBastion Pricing and Plans BrandBastion has three plans. Agent+, Reputation+, and Engage+ are custom-priced. Free trial Agent+ Start a free trial For brands that want to reply faster in-house. Reply faster by waking up to post-aware AI replies with batch approvals. Everything in Reputation+ plus: ✓ AI replies from your help center ✓ Post-aware drafting with context + RAG ✓ Ready to send replies when you wake up ✓ Rapid reply deployment at scale ✓ Brand voice instructions… No plan information available Reputation+ Contact us For brands that need protection and clarity. Protect reputation with 24/7 moderation, crisis alerts, and accurate sentiment. ✓ Crisis detection and real-time alerts ✓ Automated filtering with 95%+ accuracy ✓ Brand safety monitoring and listening across channels ✓ Bespoke moderation models tailored to your brand ✓ Unified inbox, content calendar & publishing ✓ Unlimited users and social assets… No plan information available Engage+ Contact us For brands that want replies fully managed. We handle replies end-to-end, 24/7—moderation, responses, and escalations with your playbooks. Everything in Agent+, plus: ✓ 24/7 fully managed replies ✓ Custom engagement playbooks built with your team ✓ Comprehensive transparency reporting ✓ Human QA & escalation for sensitive cases… No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does BrandBastion pricing compare to alternatives? Explore how BrandBastion's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | BrandBastion4.4[(9)](https://www.softwareadvice.com/social-listening-tools/brand-bastion-profile/reviews/) | Pricing available upon request | Available | Not available | 4.6 | | [Oktopost](https://www.softwareadvice.com/social-listening-tools/oktopost-profile/)4.5[(110)](https://www.softwareadvice.com/social-listening-tools/oktopost-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.4 | | [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/)4.4[(3,804)](https://www.softwareadvice.com/collaboration/hootsuite-profile/reviews/) | $99.00 /user/mo | Available | Not available | 4.1 | | [Sprout Social](https://www.softwareadvice.com/crm/sprout-social-profile/)4.4[(610)](https://www.softwareadvice.com/crm/sprout-social-profile/reviews/) | $79.00 /user/mo | Available | Not available | 3.9 | | [Sprinklr Social](https://www.softwareadvice.com/customer-support/sprinklr-profile/)4.2[(94)](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) | Pricing available upon request | Not available | Not available | 3.9 | BrandBastion4.4[(9)](https://www.softwareadvice.com/social-listening-tools/brand-bastion-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 4.6 - [Oktopost](https://www.softwareadvice.com/social-listening-tools/oktopost-profile/)4.5[(110)](https://www.softwareadvice.com/social-listening-tools/oktopost-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.4 - [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/)4.4[(3,804)](https://www.softwareadvice.com/collaboration/hootsuite-profile/reviews/) * * * Starting price $99.00 /user/mo Free trial Available Free version Not available Value For Money 4.1 - [Sprout Social](https://www.softwareadvice.com/crm/sprout-social-profile/)4.4[(610)](https://www.softwareadvice.com/crm/sprout-social-profile/reviews/) * * * Starting price $79.00 /user/mo Free trial Available Free version Not available Value For Money 3.9 - [Sprinklr Social](https://www.softwareadvice.com/customer-support/sprinklr-profile/)4.2[(94)](https://www.softwareadvice.com/customer-support/sprinklr-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 3.9 ## BrandBastion Features - Popular features found in Social Media Monitoring Campaign Analytics Competitive Analysis Content Management Dashboard Engagement Tracking Multi-Channel Data Collection Performance Metrics Reporting & Statistics Social Media Integration Trend Analysis - More features of BrandBastion Access Controls/Permissions Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications Audience Analytics Audience Engagement Audience Targeting Boolean Search Brand Tracking Commenting/Notes Communication Management Customer Engagement Customer Experience Management Customer History Customizable Branding Customizable Fields Customizable Reports Customizable Templates Data Import/Export Data Visualization Email Alerts Event Triggered Actions Filtering Generative AI Hashtag Tracking Inbox Management Interaction Tracking Keyword Filtering Keyword Tracking @mentions Mobile Alerts Monitoring Multi-Account Management Multi-Channel Communication Multi-Channel Management Multi-Channel Marketing Multi-Language Natural Language Processing Negative Feedback Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reputation Management Response Management Review Monitoring Search/Filter Sentiment Analysis Social Advertising Social Listening Social Media Management Social Media Monitoring Social Mentions Tracking Social Performance Management Tagging Visual Analytics Workflow Management ## BrandBastion Integrations TikTok Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review YouTube Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review Trustpilot Integration rated undefined from -1 review Facebook Business Suite Integration rated undefined from -1 review See all 7 integrations ## BrandBastion User Reviews ## BrandBastion customer ratings - Overall rating: 4.4/5 - Total reviews: 9 ### Rating distribution - 5 stars: 6 reviews (67%) - 4 stars: 2 reviews (22%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (11%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 5/5 - Functionality: 4.3/5 --- Have you used BrandBastion and would like to share your experience with others? ### They Do the Work for You - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us. #### Cons I wish it would highlight a person's name when you reply to their comment. #### Vendor response Hi Laura, Thank you for taking time out of your day to write this review. It's great to hear about your positive experience with the BrandBastion platform. We just wanted to clarify that every time you reply to user comments through our platform, the user name is highlighted in your reply. If you have more specific questions, don't hesitate to contact help@brandbastion.com. Hope this is helpful! Replied November 2022 --- ### Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Honestly best site! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Monitoring accounts - Its really good way to improve your business. #### Cons More functions can be here - but I believe you improve every day. #### Vendor response Hi there, We're thrilled to hear that monitoring conversations with our platform is helping you boost your business. We're constantly working on adding new features to our platform, striving to provide you with the best possible experience, so rest assured that we're committed to staying on top of the game :) Thank you so much for sharing your positive review. We look forward to supporting your continued growth! Replied June 2023 --- ### Ai integration - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: a free trial · daily - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 2/5 #### Pros all platform is all in one, this is very helpfull #### Cons can´t comment with ai helper, will be nice to have GPT-3 integrate to respond comments in ours Social Media #### Vendor response Thank you for your feedback, Alejandro! We are glad to hear that you are interested in seeing ChatGPT integrated into our social media platform to help respond to comments. Our team is already working on incorporating this feature, and we hope to have it available shortly. Stay tuned for updates! Replied February 2023 --- ### Review for the new friend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Social Media Managing, You can have many bussiness pages as many as you can handle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The managing of your pages and bussiness are so easy, you can really save a lot of time. #### Cons Maybe the Video Editing Page to Create Content. It will make my life a lot easier. Time = +Bussiness #### Vendor response Hi Kim! Thanks for leaving a review of BrandBastion Lite. We're thrilled to hear that you've had a positive experience with our platform. However, we noticed that you mentioned a Con regarding a Video Editing Page, which left us a bit confused as BrandBastion Lite doesn't have any video editing or content creation capabilities. Perhaps there was a misunderstanding, and we would love to hear more about your experience and how we can improve. Please feel free to reach out to our customer support team, and we will be more than happy to clarify any confusion or address any concerns you may have. Replied May 2023 --- ### Excellent tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BrandBastion Lite is a social media management tool that provides real-time monitoring, automated moderation, and analytics features. I particularly like how it helps businesses quickly identify and respond to negative comments, and gain valuable insights into their social media performance. It's a valuable asset for improving social media strategy and maintaining a positive online reputation. #### Cons While the automated moderation features of BrandBastion Lite are effective, some users may find the pricing relatively high compared to other tools. Additionally, more customization options would be appreciated. --- ### Awesome Tool - Overall rating: 5/5 - Reviewer: Shahid H. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was fabulous #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked comment management system of this platform #### Cons crawling takes much time when fetching posts #### Vendor response Hi Shahid, We are delighted to hear about your experience using our platform. Thank you for sharing it! Replied November 2022 --- ### Review of BrandBastion - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The auto hide feature for key words has been the most helpful for us. #### Cons I would like to be able to select multiple assets/pages so that I can see all comments from select companies I am in control of. #### Vendor response Hi Brooklyn, Thank you for your positive feedback on BrandBastion Lite! We're delighted to hear that the auto-hide feature and keyword blocker have been incredibly helpful for you. Regarding the comment about selecting multiple assets/pages to see comments, we want to assure you that it's possible to do that with the platform filters. We would love to provide you with a detailed explanation of how to do this, so our team will reach out to you directly to guide you through the process. Replied May 2023 --- ### Utilizing BrandBastion - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing about utilizing this software is the ability to connect with our account manager, [SENSITIVE CONTENT]. She is always available and patient to help with our questions and pain points. #### Cons I think with this new dashboard, many of the issues we were having with tracking and locating comments will be resolved. #### Vendor response Hi Audrey! We'd like to thank you for sharing such a positive review with the community. It's great to hear about your experience with BrandBastion Intelligence and our account management team. We will keep improving the platform and striving to give you the best service. Again, thank you so much for your comments! Replied May 2022 --- ### Great for engagement! - Overall rating: 5/5 - Reviewer: Kierstin V. - Industry: Education Management - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I love how clean the platform is. It is easy to use and you can see a lot of information just from the care page. #### Cons I wish that it would hide comments once they have been engaged with. #### Vendor response Hey Kierstin, Thank you SO much for sharing this amazing review! Customer feedback is super important for us, and we've shared yours with the product team to continue improving our platform. If you have any other suggestions, feel free to reach out to us. Thanks again! 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