--- title: "Agorapulse Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Agorapulse. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Agorapulse is a good fit for you!" source_url: "https://www.softwareadvice.com/social-media-management/agorapulse-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Social Media Management Software](https://www.softwareadvice.com/marketing/social-media-comparison/) / [Agorapulse](https://www.softwareadvice.com/social-media-monitoring/agorapulse-marketing-profile/) / Agorapulse Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/social-media-monitoring/agorapulse-marketing-profile/) Reviews [Alternatives](https://www.softwareadvice.com/social-media-monitoring/agorapulse-marketing-profile/alternatives/) # Agorapulse User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 713 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 435 reviews (61%) - 4 stars: 248 reviews (35%) - 3 stars: 24 reviews (3%) - 2 stars: 2 reviews (0%) - 1 star: 4 reviews (1%) ### Most mentioned pros - A big pro is managing the different social platforms I manage from replying to comments, checking the listening tab, uploading content and looking at the stats. - The calendar view is a real time-saver, and the ability to bulk-upload content has been a game-changer for our team. - Clean user interface simple marketed good reporting features ### Most mentioned cons - Lacks an Instagram grid preview functionality and does not provide notification alerts when there are increased engagements on any of our contents. - Not able to access DM's or all comments through Agorapulse. - Lastly, the pricing is a bit steep compared to other social media management tools on the market, which may not be feasible for smaller businesses or individuals. ## Agorapulse customer reviews Showing reviews 26-50 of 713 (page 2). ### Agora Pulse - Life Saver CRM - Overall rating: 5/5 - Reviewer: Lincoln G. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a force, multiplier piece of software.You're gonna get so many different tools that allow you to review return on investment and present it to stakeholders.In a way that will make them feel comfortable and like you're a professional.It makes sure that no particular points fall through the cracks. It's hard to find a flaw in this system.There are a few things that boil down to preferences, but at the end of the day, there's no doubt that agora pulse as a whole product is preferred above the others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think the best thing about this tool is the ability to schedule your social media so effectively and the additional analytic tools are a game changer. When you're looking for a tool that unifies your inbox and enhances your collaboration agora, pulse is definitely the way to go #### Cons There really isn't a whole lot not to like here. Some of the report formats are a little bit tricky, and the initial setup can take a moment but those are small things, and they definitely don't overshadow.The big benefits. #### Reasons for choosing Agorapulse Integrations were far better on agora, pulse than the competitors. #### Reasons for switching to Agorapulse We needed a product that was going to be able to help us keep a better track of everything that we were doing because we were expanding.So quickly, so this product really helped us to scale up. --- ### Huit mois de bugs et de promesses non tenues - Overall rating: 1/5 - Reviewer: Caroline H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Mon expérience est frustrante et décevante. Après plus de huit mois d’utilisation, j’ai passé davantage de temps à gérer des problèmes techniques qu’à réellement exploiter l’outil. Le service d’assistance est réactif mais n’apporte pas de solutions concrètes, et les mêmes erreurs se répètent de mois en mois. Pour un logiciel à plus de 2 500 € par an, c’est inacceptable. Je suis aujourd’hui lassée et agacée, et je ne recommande pas Agorapulse. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Les promesses… qui sont malheureusement restées des promesses. L’interface paraît simple et bien pensée au départ, mais cette simplicité se transforme vite en cauchemar dès qu’on essaie de publier. #### Cons Les bugs à répétition, les publications programmées qui ne se publient pas, et surtout la mauvaise prise en charge du support. À chaque problème, on nous explique que cela vient de l’API, du compte client ou d’un paramètre externe, jamais de leur côté. Pourtant, les dysfonctionnements sont clairement internes et jamais vraiment corrigés. Je vosu conseille vivement de lire les avis Google à leur sujeT. #### Reasons for choosing Agorapulse La solution Agorapulse nous semblait plus complète, ce qui est faux. --- ### Persistent reporting bug, continued billing, and no refunds despite notice - Overall rating: 1/5 - Reviewer: Adam C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience was overshadowed by a persistent Instagram Stories reporting bug that lasted months. We relied on accurate reporting, and the data was incomplete/inaccurate during that period. Despite notifying the company in writing to stop billing until the issue was fixed, charges continued. The final offer was one month of credit and penalty‑free termination—no refund for months of unusable reporting. Support stayed in touch but never delivered a lasting fix, and refund discussions were deferred until “after the bug is fixed,” which didn’t happen for us. If Stories reporting is important to your workflow, validate it thoroughly in a pilot and get clear, written remedies for service failures. For us, the ROI was negative due to rework and lost confidence in the data. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Clean user interface simple marketed good reporting features Responsive communication from support, but proved unable to solve bugs #### Cons Critical reporting bug persisted for months Continued billing despite written notice to pause No refunds for impacted months; only a small credit and cancellation Bottom line: If accurate Instagram Stories reporting is mission‑critical, validate it thoroughly during a trial and get remedy terms in writing. Our ROI was negative due to unreliable data and added manual work. #### Reasons for switching to Agorapulse Thought it was better features but ended up being inaccurate --- ### Our social media success's engine is our own - Overall rating: 5/5 - Reviewer: Brandon L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our multichannel social projects center Agorapulse since it helps teams to remain in line with corporate goals and work efficiently. Consolidating our contacts with clients and followers helps us to react quickly, so enhancing the user experience and enabling long-term alliances by means of more speed and accuracy. Strategic changes in real time, maximizing return on investment, and assessing the effects of every project depend on thorough study. Employees also have more time to concentrate on creating original campaigns and automating tiresome chores. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The always evolving software industry makes consistent and strong social presence strategic and challenging. Agorapulse lets us closely monitor our social media campaigns, track relevant problems, and meticulously and exactly review outcomes. These tools give us great power in smart scheduling, unified inbox management, social listening, and thorough analytics; they help us to see the whole picture and so guide our efforts constantly and increase our options. The first-rate and thorough technical support has helped us to keep operations running smoothly and maximize the possibilities of the tool; all of our questions have been satisfactorially and professionally addressed. #### Cons Although the report customizing tool is rather good, it could allow more flexibility to meet specific and complicated needs. --- ### Good program for the management of social networks, highly recommended. - Overall rating: 5/5 - Reviewer: Terry E. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The process of programming using Agorapulse is quite streamlined. In particular, I adore the calendar view since it gives me the ability to envision my content strategy for the upcoming month. Even during peak hours, our material is reliably delivered to our audience thanks to the sophisticated queuing system we have in place.The platform provides in-depth analysis that is more than just a simple presentation of the numbers. My ability to optimize my strategy, better understand the behavior of audiences, and most crucially, demonstrate ROI to stakeholders has been facilitated by information that is both detailed and straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I've used a number of different social media management software, and Agorapulse is far and away the best of the bunch. Even if you have no prior experience with social media marketing, you'll quickly feel at home with the platform because to its user-friendly layout.The digital landscape is constantly shifting, so businesses need tools that can stay up and give them a leg up. That's exactly what Agorapulse does. This is a must-have for companies of any size!Finally, I want to give respect to the Agorapulse help desk staff. They are swift, thorough, and helpful, and they always find a solution to fix the rare problems that arise. #### Cons When I last used the service, not all social media were supported. This could be a problem for brands that use complicated or specialized distribution channels.Their web platform is reliable, but I've found their mobile app to be buggy and less user-friendly than I'd like. #### Reasons for switching to Agorapulse due to it an extremely adaptable tool, has an intuitive interface, and provides an excellent user experience. --- ### AgoraPulse dans mon metier de CM - Overall rating: 4/5 - Reviewer: Tychique Le Saint b. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lors de ma formation j'ai entendu parler de ce logiciel. Je l'ai testé avec mon premier client, mais depuis je m'en sépare pas trop. Je le couple avec d'autre logiciel #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros La planification de contenu, il m'aide énormément #### Cons Le prix d'entrée un peu énorme. Il n'est pas donné, mais ça peu allez #### Reasons for switching to Agorapulse PAs complet --- ### Best User Interface and Good Value - Overall rating: 5/5 - Reviewer: Sari G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, I'm really glad we switched to Agorapulse. I used to go cross-eyed every time I opened our old tool. The UI is a step above and makes managing your social media a lot easier. We're a small company, so we found it the best value as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The user interface is excellent. Easy to set up and very intuitive. Inbox and social monitoring features are excellent. Well organized in a single Inbox or Listening "Box" and easy to keep track of what you've reviewed and what needs to be acted on. Blows away the competition on this front. Easy drag and drop functionality if you need to edit unpublished content. I love the tagging and labeling features. Makes it easy to categorize your content for future use. #### Cons Embedded analytics are intuitive and informative but the free analytic tools are very limited. If you want a "year in review" summary, can't be done without buying the Power Reports which nearly doubles the price. Just don't have the budget as a small business. On this aspect, Agorapulse loses to the competition. While it's super easy to schedule posts, I wish all of the apps allowed you to tag in Agorapulse so you didn't have to go in after it publishes to update the tags. Twitter works seamlessly, but LinkedIn does not. Sort of defeats the purpose. Not Agorapulse's fault, but it does diminish the value of the tool (or any other tool like it). #### Reasons for switching to Agorapulse Couldn't figure out Hootsuite's interface. Nearly impossible to manage your social listening and Inbox. #### Vendor response Hello Sari, Thank you so much for sharing this review with our team! Your feedback is really helpful for us to continue improving the platform. If you have any other suggestions, feel free to reach out to us! Cheers, Samia Replied June 2022 --- ### The most amazing social media software investment you can make! - Overall rating: 5/5 - Reviewer: Cynthia M. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered The customer service is out of the world and remarkable. It is very stressful running a business in general, however, if you lack social currency, you lack any growth potential, so start and up your game today! We love you Agorapulse, thank you for taking our team of students under your angel wings! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Agorapulse is absolutely amazing. We have been using them for several months for numerous social channels and groups that we have scaled from ZERO to HERO. If you get the premium version of Agorapulse they open up access to an educational academy that is valued at $1K. This has saved us money and time. Many of our students at Assuaged.com have been able to find and secure jobs because of this advanced social media training. It takes time, trial, and error to figure out what works, and what does not work. Agorapulse is truly the answer to all of your social media needs, especially the advanced reporting and ability to post in GROUPS, not many social media platforms support the type of features that Agorapulse has. If we didn’t have this software, I have no clue where we would be, it is simply a life-saver and true golden investment that you won’t regret. #### Cons We LOVE everything about Agorapulse, it is A LOT to learn, but with time and patience it works out! #### Reasons for switching to Agorapulse Expensive high costs and lack of customer service #### Vendor response Hey Cynthia, My name is Samia and I'd like to thank you for sharing such an extraordinary review with the community! If you have any suggestions on how we could improve your experience even more, just let us know! Best, Samia Replied September 2021 --- ### Easy to Use, Increases Productivity, and Allows for Admin Approvals - Overall rating: 5/5 - Reviewer: Madison K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Agorapulse has been extremely positive. We are no longer having to spend time every day posting to separate platforms, we are more easily able to get approvals on posts, and we've been able to easily target analytics to find the best days and times to post. We are very happy with our experience thus far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Agorapulse is incredibly easy to use and has increased the productivity of our marketing team. It saves us hours of work, and we can plan campaigns easier than before we had the tool. In addition, Agorapulse is the only scheduling tool we found that has a post approvals calendar, which is essential for our team. Our administrators love the approvals calendar and love the platform and how easy it is to use. Integrating Agorapulse into our daily routine was seamless and we immediately noticed the improvements in our productivity, creativity, and ability to be more active across all platforms/channels. #### Cons There are only a couple of features our team feels could use some improvement. We frequently run into issues with the 5MB photo size restriction (across all platforms). We also wish it was easier to post a photo carousel from Agorapulse to Instagram without having to send a notification to a phone because we've had issues getting the feature to work, and we often have to schedule a separate post to Instagram and choose only one photo versus posting an entire carousel. However, considering the pros of this software and the increase in productivity we've seen since implementing it, these are small takeaways and not extremely difficult to work around when needed. #### Reasons for choosing Agorapulse The primary feature that sold us on Agorapulse over other platforms was the approvals calendar. No other platform had an approvals process that was as seamless or accessible. We did consider Hootsuite for its integrating capabilities, as we will be implementing Microsoft Dynamics 365 very soon, but our Executive Team decided the admin features (i.e. the approvals calendar) were more important than a potential integration. #### Vendor response Hi Madison, What a delight to read how efficient your content approval with our new Shared Calendars! Isn't a big timesaver? As soon as Instagram's API lets third party directly publish carousels, we'll add it to our dashboard. Fingers crossed! Lisa at Agorapulse Replied November 2020 --- ### Growing with Agorapulse - Overall rating: 5/5 - Reviewer: Fanni B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered We've moved from using 3 different social management tools (Later, Buffer and Facebook Business Manager) and we love the product because it's easy to use, fosters collaboration and has great, detailed reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Agorapulse is really easy to use and it also has a wide range of features. As a marketing agency we manage a large number of profiles, and Agorpulse helps us keep track of our posts, engagement, messages and analytics all at once. The reports are detailed and save us time by being downloadable as PDFs, instead of having to go into the social media app itself and compile data manually. The shared calendar feature is amazing, we can get direct feedback from our clients and make changes as and when they request it. It's easy to delegate tasks between team members as well. #### Cons Sometimes the assign feature does not work until I log out and in again. The mobile app could use some serious improvement as it's hard to use and the most important features are hidden away/hard to find. It would be great if Agorapulse could do detailed Reels reporting and I would love to schedule the first comment and hashtags as well (like you can in Later.com) An agorapulse provided Link In Bio feature would be amazing. #### Reasons for choosing Agorapulse More features over Sprout Social at a similar price point. #### Reasons for switching to Agorapulse It was hard to use 3 different products. #### Vendor response Hi Fanni, Thank you so much for sharing your feedback and suggestions with us! We are glad to hear about your experience with our tool and I'm excited to let you know that some of the features that you suggest are on the way ;-) I'll share more details with you internally. Cheers, Samia Replied January 2022 --- ### Inexpensive Option That Provides Some Benefit - Overall rating: 3/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It provides our company some benefits but it is not the robust social media management platform we hoped it would be. However, it is much less expensive than the robust solutions so I suppose it is to be expected. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Makes managing our social media easier in that it is much easier to reply to comments/ messages using Agora Pulse. We also are able to track brand mentions much easier than from within the social media platforms. #### Cons This is not a robust solution. You can't really do much with Instagram stories, it is very difficult to clear out messages and comments, posting from within the platform is more difficult than doing it from within the social media platforms themselves. The analytics is lacking and it is much more difficult to collaborate than we hoped it would be when we started using this solution. #### Reasons for choosing Agorapulse The price was better and it seemed like it provided a robust solution but in the end, that was not the case. #### Vendor response Hey Amy, Thanks for reaching out to us! I am sorry to hear that you haven't found what you were expecting in our tool. We have implemented new Instagram features since Instagram lifted some of its API limitations. We hope that you've enjoyed working with these new features. Regarding reports, we're continuously working to improve them. If you have any specific suggestions, feel free to reach out at product@agorapulse.com. We'd love to hear from you! Thanks, Samia Replied June 2022 --- ### Easy to Use, Incredible Support - Overall rating: 5/5 - Reviewer: Cassandra P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered They are a great solution for a marketing agency like ours that is servicing hundreds of businesses for social media posting and management! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform's interface is great, easy to find what you need and quick to learn. Additionally, their support is incredible - very responsive, fast to fix any issues, and always willing to help. Very impressed with that! #### Cons My only complaint is that you can't add one social channel to multiple groups - they have a workaround for this using tags that sort of gets the job done, but I do wish that I could use groups instead. That said, we've still been able to fulfill all of our needs with their platform! #### Reasons for choosing Agorapulse Pricing, support, and educational/training resources. #### Reasons for switching to Agorapulse We were having constant problems with Hootsuite - bugs with individual posts, entire groups of scheduled posts not going out (we're talking 50+ clients at a time not receiving their scheduled posts), the platform overall loaded super slowly, and the only solution they gave me everytime was that we needed to upgrade to stop these glitches from happening. (Not sure how upgrading would have helped considering the package we were on was supposed to support the number of channels we were managing). That platform had turned into a MAJOR headache for us to use. #### Vendor response Hi Cassandra, Thank you so much for reaching out to you! We are SO glad to hear that Agorapulse is helping with your tasks on social media. We have noted your feedback about adding one profiles to multiple groups. We will definitely keep you posted on this. Thanks! Samia Replied October 2021 --- ### Recommending AgoraPulse for Social Media Management Platform - Overall rating: 5/5 - Reviewer: Matt T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I have had a great experience with AgoraPulse. One time, I had a problem with a feature that I couldn't figure out, I contacted their support and within a day they got back to me with a video showing me the steps I needed to accomplish what I needed. They were very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When I moved over to AgoraPulse, I first noticed that the interface was very clear to understand and intuitive to use. I am very busy and social media is a critical part of my business so I appreciated how it quickly I was able to get up to speed on using AgoraPulse's features. At present, I am running 5 social media accounts for my business and AgoraPulse keeps all my streams neatly organized. It helps me see urgent messages from my customers and I can respond directly to them AgoraPulse. My favorite feature overall is the schedule queue feature that allows me to post throughout the day on a schedule that I set based on when I believe my audience most wants to receive their content! #### Cons Overall the platform works great and I strongly recommend it. My complaints are pretty minor. 1. After I log in on my browser; AgoraPulse opens in a new browser window, however the original tab the landing page stays open and flashes a notification icon at me. I always have to close that tab to make the notification go away. It's minor but it's annoying. 2. I use the Queue feature a lot and I have multiple schedule queues. However, I am not able to sort the order fo the queue's in the drop-down list. Again, it's minor but I post a lot so it is annoying that I can't sort this list the way that I want. #### Reasons for choosing Agorapulse AgoraPulse is more comprehensive than Later. Later is very focused on Instagram. AgoraPulse seems well designed to handle all major social media platforms well. #### Reasons for switching to Agorapulse AgoraPulse feels much more up to date and modern than Hootsuite. AgoraPulse's design and layout is much clearer and easier to understand than Hootsuite's. #### Vendor response Hi there Matt, Thanks for sharing your Agorapulse experience with Capterra readers. I love hearing about your successes using the publishing queues. As far as reordering queues, what drop down list do you mean? There is a drag and drop functionality but I'm not certain it's in the same place that you're talking about. Here's to your continued social media success! Lisa Replied September 2019 --- ### Expensive but solid functionality and support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Happy except for the price. Found them responsive for tech support, even respond to feature requests #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros 1. The company is always improving the product and really worked hard to match the native platform functionalities and built in feature requests over time – eg Facebook tagging a few years back. 2. Had good additional functions like contest support and prize winner picker, which we used quite a bit. 3. Now they have monthly social media experiments which is awesome for real truths. #### Cons 1. Plans are Expensive 2. Does not integrate Google My Business 3. Visualisations in reports are hard for clients to understand. This is a pretty common problem across different SMM saas anyway — the charts are ok to see trends, but to many clients straight-up numbers are the most comprehensible. 4. Did not have automated publishing to Instagram during the years we used Agorapulse so we had to pay for another app that did allow it and eventually stopped using Agorapulse for this reason. By the time they had this feature we were locked into an annual plan for that other app #### Reasons for choosing Agorapulse It was cheaper a few years ago when we used it as they were fairly new, and there were not many comprehensive alternatives to Hootsuite. The interface was great, it had lots of useful functionalities and we liked it and the dev/support team a lot #### Reasons for switching to Agorapulse Hootsuite's UI is pretty ugly and it was not intuitive, plus it's just way too expensive. Agorapulse's calendar view for scheduling with a view of different social channels was so much more user friendly than Hootsuite's column view for different channels. #### Vendor response Hi there, Thank you for your review of Agorapulse! We want to let you know that you are heard and would love to be able to talk with you more about your review. Please feel free to reach out to me or our support so we can talk with you directly! So happy to hear you appreciate us constantly improving Agorapulse! We strive to give you the BEST. Talk with you soon, Candace Agorapulse Replied April 2021 --- ### Best in class by far - Overall rating: 5/5 - Reviewer: Dustin W. S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've tried dozens of other social media apps and tools. None of them come close to the combination of features and support. Agorapulse is, without question, the best in class social media marketing software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The unified product features are a life-saver for my team and I. Being able to plan/schedule content, monitor/respond to mentions, and gain valuable insights from analytics all in one place makes our jobs so much easier. The UI is great to look at and intuitive, and the team behind it is responsive and extremely caring about their customers. #### Cons There are a few areas in which I think the content scheduling workflow could be faster or more efficient. #### Reasons for choosing Agorapulse Agorapulse is the total package. Features (that work), support that is quick and friendly, UI/UX that makes the job easier and more fun, and a fair price. #### Reasons for switching to Agorapulse The other tools were extremely limited OR were too expensive to get everything I needed out of them. Not to mention most of the other tools I tried had UI/UX that wasn't as good as Agorapulse. #### Vendor response Hi Dustin, Thank you for leaving such an awesome review about Agorapulse. We strive to make your team's lives easier, and it sounds like we've been achieving that! We would love to hear your thoughts on how the content scheduling workflow could be faster and more efficient. Can you reach out directly to us to elaborate? Thanks! Candace Agorapulse Replied May 2021 --- ### Great for Transparency and Team Collab - Overall rating: 5/5 - Reviewer: Danielle W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Overall AgoraPulse has helped us show accountability and transparency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We use this product because it allows us to show exactly which team member is responding to comments and how long it takes them to respond to comments. This is critical for our business since one of our services is community management. Being able to show a report on this to clients is HUGE. #### Cons I wish clients could connect thier own social accounts (like cloudcampaign) or that you could invite Clients to the account (versus buying new users) so they can collab with inbox responses not just scheduling. #### Reasons for switching to Agorapulse They didn't offer a inbox response report and comments/dms being assigned to team members was glitchy. #### Vendor response Thanks you for sharing this review, Danielle! I've shared your suggestions with our product development team so we can continue building a more collaborative tool for your business! Cheers, Samia Replied June 2022 --- ### We Love Agorapulse! - Overall rating: 5/5 - Reviewer: Alyssa O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered We truly LOVE Agorapulse and are so grateful for all that it can do and allows us to do across social media! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Since selecting Agorapulse as our social media management software, our content management, planning, scheduling, and posting has been a breeze. We've seen such positive growth across all of our platforms, and are able to receive crucial, informative reports from Agorapulse to help us develop and nurture further growth and engagement. We are SO thankful for this platform! #### Cons While Agorapulse does a good job at integrating new features, I feel that further integrations would be helpful. The new Beta version of the content calendar does not seem to allow for automatic link shortening through bit.ly, and it would be worthwhile to have other, similar apps available (Rebrandly, which my company prefers to bit.ly, meaning the social team needs to manually create and input such links.) Also, some hiccups have occurred with this Beta feature, including failure to post content, duplicated posts, and more. #### Reasons for choosing Agorapulse We felt that it was easier to use, was more cost-efficient, and better aligned with our needs. #### Reasons for switching to Agorapulse We needed a more robust, social-focused, software to grow our business. #### Vendor response Hey Alyssa, Thank you so much for sharing this review with us! We'ra so glad to hear about your positive experience with Agorapulse. I just wanted to let you know that it IS possible to use bit.ly to shorten your links! You can choose between pulse.ly and bit.ly. Hope this helps! Samia Replied June 2022 --- ### Makes Social Media Management a Breeze - Overall rating: 5/5 - Reviewer: Andrew A. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered AP has completely revolutionized the way we approach and manage social media. It provides us with one simple and easy to use platform that stops us wasting time jumping between various social media platforms to schedule and pull in analysis. This allows us to be more agile when responding to customers. The multiple users allowed also allows our support and marketing teams to seamlessly collaborate and ensure every customer is paired with the right person to answer their questions. It also saves zillions of emails flying back and forth. It is also worth mentioning I'm always very impressed with the rapid customer support and continuous improvement to AP product proposition. It has made staying very easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The scheduling tool made the normally unmanageable task of scheduling the same post across multiple social media channels incredibly easy. It is intuitive and saves a serious amount of time. It also allowed us to schedule everything a week in advance meaning we spent less time scheduling and more time interacting with customers and analyzing and their engagements. Meaning we are able to keep getting smarter. The assign tool is excellent for collaboration and saves us having to send an email to a colleague who may be in a better position to get back to the customer. #### Cons I would really like to see an extensive media library. The ability to reuse images and videos that have already been uploaded would save a lot of time. I would also like to see functionality similar to Later's 'Link in Bio' functionality. If this is possible (Instagram API dependent I know) then we would have no reason to ever leave the comfort of Agora. For us the one feature we never use nor understand is the publishing list. I would also love to see a 'landing page' feature so you can send customers directly to bespoke LP from social media posts without having to get IT involved. #### Reasons for choosing Agorapulse Better graphic user interface (GUI) Better value for price Very responsive customer support Best all round product proposition #### Vendor response Hi Andrew, We were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Replied January 2021 --- ### The Best Kept Secret: Social Media Marketing Tool, Agorapulse is the magician behind the curtain - Overall rating: 5/5 - Reviewer: Sara B. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Anytime I have had an issue with Agorapulse (my issues were user errors, lol) my chat interactions with support have been absolutely delightful. The response to any of my inquiries has been surprisingly quick and everyone I have dealt with has felt real and with just the right touch of humor to keep things fun. Agorapulse has made social media management FUN and giving me confidence when managing it all by myself could easily have turned into a scary nightmare! I can't say enough good things about my experience with Agorapulse. I'm a huge fan and advocate! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I took over our social media marketing in the middle of last year. Social Media Management is not what I do full time. Instead, it's a tiny portion, and I have minimal time to dedicate myself to it. I began hunting for software to help me quickly balance everything. (I knew from experience I did not want to use Hootsuite. Several of us have tried it and found it challenging to manage our social media accounts with Hootsuite.) After doing a little digging, I stumbled across AgoraPulse and decided to give it a try for a year. And I have been incredibly happy that I made that decision! This platform has made it so simple to set up a posting calendar. (For example, I can have a job post shared on our Facebook page every Monday morning. And our LinkedIn page every Wednesday afternoon.) Once I had my calendar set up with the types of posts I plan to create; I simply had to start adding to the queues. Then, Agorapulse rotates my posts, in those pre-selected slots, for the length of time I determine for each post. Agorapulse is fantastic as a listening tool as well! I love the control that I have. I love the easy-to-understand data that I always have at my fingertips, ready to show upper management of our social reach. I love that I can easily access Agorapulse from online and the app on my phone. And I love how effortless it is to create and post current marketing content across all of our accounts/platforms. Agorapulse has made me look like a professional! #### Cons My single issue has been in regard to payment. My company requires me to pay vendors by check using an invoice. Unfortunately, Agorapulse is not (or was not at that time) set up to receive payment inside the United States and I am currently unable to set up vendors outside the United States. So, we had to get creative and pay using a one-time-use debit card set up specifically for my annual subscription. We were able to figure it out and everyone I dealt with was very accommodating (they even extended my trial until payment could be arranged), but it would be much easier for our needs if Agorapulse was set up to receive payment to a PO Box or something within the US. Until this is changed, I will have to have these one-time-use debit cards created annually. Agorapulse is absolutely worth it, but it is a teeny bit annoying. #### Reasons for choosing Agorapulse Agorapulse is an affordable option, but even over price, I chose this tool because it is clean, simple and easy to use and is presented to me in a way that is fun and exciting to use. #### Vendor response Sara, You have so many great quotables here! First of all, I'm sure you looked like a professional *before* you used our tool, but I'm glad that having us is icing on your professional cake! I'm equally happy to hear that we bring fun to your social media management. I wish there was something we could do about the invoice situation -- but if there's anything else we can do for you, definitely reach out to your friends on the support team! Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse Replied February 2020 --- ### One of the Best Social Media Scheduling Platforms - Overall rating: 4/5 - Reviewer: Dan F. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I am very happy with this tool and recommend using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AgoraPulse is one of the best Social Media Scheduling tools I've ever used - and I've experimented with many platforms. Some of the features I like about AgoraPulse are: Listening - Most platforms do a bismal job helping you listen (or search for key words related to your organization) on social media. Not only does Agorapulse do a fantastic job of this for us, but they have also integrated the ability to comment on posts through your company's Facebook Ad Account. Usually, this isn't the case. Usually, if you want to see those comments, you have to visit Facebook's Ad Manager and navigate your way through menus and options - PER EACH AD - to get to the comments. Exhausting, right? Agorapulse brings it all into the platform and even allows you to filter those comments in or out of your "listening" dashboard or routine. Magnificent! Automation/Queues - Queues allow you to post content at different times on different days. The beauty of a queue gives the content creator freedom to stay in the creative mind without having to worry about minor date and time details. We want all of our posts to reach as many people as possible but it's hard to switch from left-brain to right-brain thinking every 2 minutes. With a queue, since you've already established the best dates and times per social platform, all you have to do is churn out creative content and allow the queue to works its magic. Again, this makes life so much simpler! #### Cons Unfortunately, the Calendar View does not have the ability to "drag & drop" posts from one date to another. It may seem useless or insignificant but when you load your calendar with 20-40 posts per week across three different social platforms, editing posts 1x1 is rather cumbersome. #### Reasons for choosing Agorapulse The Listening feature and the ability to organize fans and followers into an internal "CRM" were alluring values to us. #### Reasons for switching to Agorapulse SproutSocial's listening capabilities and queues were not on par with with AgoraPulse's value per price point. #### Vendor response Hi Dan, So glad to hear how much you're liking managing your social media profiles with Agorapulse. Isn't the inbox treatment of ad comments a super time saver? You can definitely drag and drop content on your publishing calendar. Reach out to our sales team for more information. Warm regards, Lisa at Agorapulse Replied November 2020 --- ### AgoraPulse is indispensable if you are managing multiple accounts. - Overall rating: 5/5 - Reviewer: Emily P. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AgoraPulse really has been integral to my day to day workflow. While I have minor complaints, I'd recommend this tool to anyone needing to manage and schedule social media. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that this product gives me the number of social profiles I need (35) without having to piece together multiple accounts with a product. It lets me have one dashboard to manage everything that is going on with our social accounts as well as who is mentioning us on their own accounts. #### Cons I don't have a lot to complain about with AgoraPulse. I really have two main complaints. 1. They develop tools that I don't feel are helpful at an enterprise level-such as their integration with Canva. I'm sure Canva is great for a lot of people, but at the agency level, invest in a designer or the correct software to follow your brand guidelines. 2. They have introduced some new features recently that require you to upgrade your account. I feel like I am already paying at the higher end of their offerings and these teasers are just that if I can't access the new functionality. #### Reasons for choosing Agorapulse Pricing and number of social profiles available. #### Reasons for switching to Agorapulse We needed to be able to manage more social profiles than Buffer offered. #### Vendor response Hi Emily, Herre's Samia from the Product Team. I'd like to thank you for sharing this review with our team! I am unable to see your email listed here but I would love to have to the opportunity to chat with you to better understand your suggestions. Feel free to reach out to me at samia@agorapulse.com Best, Samia Replied September 2021 --- ### Agorapulse for Social Media Management Success - Overall rating: 5/5 - Reviewer: Mike G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is our primary social media management and scheduling tool we use for our own social media and for all our clients social media. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Agorapulse has been our "go to" social media management platform for our agency for over 2 years now. I am a diehard fan and user. We love the calendars we can share with clients and the ability to assign brands to just the team members that need to see and have access to their social. The ease of use for teams is the best, ability to give clients access is a huge bonus, and the smart phone app is an asset for on the go monitoring and publishing. We moved from another tool because it was getting "clunky" to use with a non-efficient interface. Agorapulse has continued to make innovation a priority and that is huge for us. Love the tool. #### Cons Nothing really to speak of. Agorapulse has met our needs and we are fans. If there was one thing I would add it would be ability to store and add hashtags in a specific tool, like for Instagram. I can save hashtags to add but if I create the post for Facebook and Instagram, then I have to add the saved hashtags to both and then go to the Facebook version and delete them versus just being able to go to the Instagram version and add them. Not big, but something. #### Reasons for choosing Agorapulse Interaction with their team, features, and ease of use were key. #### Reasons for switching to Agorapulse Ease of use and interface, teaming ability was simpler and more intuitive. #### Vendor response Thanks for the review and your longstanding support of Agorapulse. Michael! Lisa at Agorapulse Replied March 2020 --- ### An affordable solution with great support - Overall rating: 5/5 - Reviewer: Sas T. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros In our search for a means to manage our extremely busy social media presence better, we had tried Agorapulse several times over the last four years. We’d always loved it but, as a voluntary organisation with a tiny income, couldn’t justify the spend. We tried many other solutions but, having still not found the right one, decided to give Agorapulse another trial. We weren't disappointed. The developers listen to their customers and are constantly tweaking and updating the platform. This means it now serves our needs much better. The interface is easy to set up and easy to use. The inbox feature is one the biggest benefits for us. We can work through our many messages, comments, replies etc more easily in the single platform. It’s put an end to the times where different volunteers found themselves submitting detailed responses to the same queries at the same time! Being able to allocate interactions over to another team member ensures important responses and queries don’t get missed or they get directed to the right person. Cross platform publishing in Agorapulse is great! Being able to compose a single status in one place for several social media accounts is a must - but Agorapulse takes this further, allowing you to fully tweak the status for each platform. No more sending statuses full of irrelevant @s and #s to Facebook because we’re in a rush and don’t want to write it twice! Scheduling works really well with different options available to help you spread your messages more effectively. The ability to schedule posts by interval is a particularly useful feature. Being able to specify and exact time and date for a repeat post is also really helpful. The listening features are helpful. We’re now spotting many things we were previously missing and not responding to, improving our engagement with our users. Customer service is easy to access, with a fast and genuinely friendly and helpful response. Developers encourage feedback and take action on customer requests. As a voluntary organisation, pricing is a big issue to us. Agorapulse is very well priced for what it offers. Great value! #### Cons The only cons are little tweaks which would make Agorapulse even easier to use for us. Finding scheduled items to amend can be diffficult if you have a lot of them set up. The calendar helps but a search feature would help more! Due to the nature of our work (we get a lot of very personal messages) it would be very useful to us to edit user permissions, enabling full access to everything but private messaging. This would allow us to increase our volunteer base. #### Vendor response Hi there Sas, Thank you so much for sharing your Agorapulse experience. I love that you're making great use of our per-network editing feature -- where you can crosspost content but tweak it for say, Facebook v. Twitter. I hope you continue to find great value in our tool and support. Thanks again for writing about how this social media management tool has helped your volunteer organization. Warm regards, Lisa Replied November 2018 --- ### Makes my life easier - Overall rating: 5/5 - Reviewer: rebecca r. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, AgoraPulse has helped streamline a big job - multiple social accounts. I like the reporting but I wish it could be separated into organic and paid more clearly - I realize that is probably an issue within the platforms themselves. At a big company like ours, there is a separate agency that manages paid so when I have to report on organic, I am still going through and having to do math and cobble things together. I would like the content report have a totals column - I have to export that to a csv, then add the columns in excel to get those organic numbers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can schedule posts out and see everything in a clear monthly format. I like that I can resize images as I am scheduling and it's easy to manage multiple accounts. I love the assign posts for approval and the shared calendar feature. Means I can have as many eyes on my posts as I need without any steep learning curve for the people who need to review. #### Cons I don't want to use the H word but I kind liked how I could visually see all the posts scheduled at a glance. I know the publishing lists do this but I would like to look at a weekly view and see the posts and images in a grid view as opposed to scrolling. Especially for something like Instagram where I am trying to picture what my images are going to look like together when posted - I like to make sure I keep certain images apart. Helps with our customer care team although we do have problems with it when ads are started or stopped because then all the old comments come flooding back in. #### Reasons for choosing Agorapulse Had everything we needed for less $. #### Reasons for switching to Agorapulse For the social inbox and shared calendar. #### Vendor response Hi Rebecca, Thank you for taking the time to leave such a great review of Agorapulse. We are always looking for ways to grow and serve our clients better, so we really appreciate your feedback. A grid view is actually something that many other people have mentioned wanting before! So I have passed along your word to our Product team and have added you to this feature list. This way if the Product Team ever releases this, you will be notified immediately or possibly chosen for beta testing! Please let me know if you have any questions! Best, Candace Replied April 2021 --- ### Simple but Powerful - Overall rating: 4/5 - Reviewer: Nathaly W. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The price for the quality of the functionality and wide range of the functionality is amazing! I get almost everything I would get on sprout social but at a better price for what we need and it's so easy to navigate. On the basis I get everything I need and anything else is just a wonderful bonus. I'm excited to see how this developes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I like that I have all the reports I need from a general over all social stand as well as individual post. I also enjoy that I can access all the inboxes and comments section for each of the platforms. It was big worry for me to be able to get to each comment and not worry about missing one. Being able to tag comments and posts was also important to me so that I could keep track of what kind of posts to create in future. #### Cons Sprout Social gives the perfect timing for when to post something, and although Agora does give this information, it is not readily available when posting. After scheduling a bulk post on multiple pages, sometimes I want to change the whole bulk, but I have to access them one by one. It is also fantastic that I can see competitor data but I can only add on competitor on the subscription that we are on. #### Reasons for choosing Agorapulse The user friendliness and the price over all #### Reasons for switching to Agorapulse Hootsuite was very expensive. We found that it wasn't very userfriendly, quite difficult to find what we were looking for. So although it claims to have so much functionality we landed up only using it to schedule posts. A collective inbox and being able to watch comments come through was also very important to use and that wasn't available at the time #### Vendor response Hi Nathaly, I love hearing how you're making great use of our reporting, inbox, and publishing features ... and that you're saving money! You're right: we don't have the optimal time feature. But I'll add your email to our notification list for this feature -- you'll get a message when it's added to our product roadmap. If you have any other feature requests, definitely let us know! Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse Replied June 2020 ## More reviews [Previous reviews](https://www.softwareadvice.com/social-media-monitoring/agorapulse-marketing-profile/reviews/) | [Next reviews](https://www.softwareadvice.com/social-media-monitoring/agorapulse-marketing-profile/reviews/?page=3) ---