About ArchiveSocial

ArchiveSocial is a powerful software solution for social media archiving. Social media communications are considered public records by many governments and public entities are required to retain a record of all posts and interactions on social platforms. ArchiveSocial allows thousands of proactive government, law enforcement, healthcare, and educational organizations to openly and transparently communicate across social networking platforms, while ensuring automated record-keeping and legal compliance for public records regulations.

The ArchiveSocial software captures posts, comments, and other interactions on social networks like Facebook, Twitter, LinkedIn, YouTube, Vimeo, Instagram, Pinterest, and more. The software even enables users to automatically detect...


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10 Reviews of ArchiveSocial

Average User Ratings

Overall

4.9 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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December 2018

User Profile Picture

Nick from City of Gaithersburg

Verified Reviewer

Company Size: 201-500 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

A fantastic, important service

If we ever get a PIA request, ArchiveSocial will pay for itself. It's the best insurance policy a PIO can have against lost time and work.

Pros

I like that I don't have to worry about dealing with pages and pages of metadata if I ever get a Public Information Act request

Cons

I don't like that I can't get a "remember me" button on the login page. Seriously, the worst thing about this program is that I have to type my email address and password.

August 2019

Raquel from City of Davenport

Company Size: 51-200 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Satisfied Customer - One Happy City Clerk

ArchiveSocial takes care of all of our social media accounts and we are now adding our website. As a local government entity in Florida which is the most transparent state of all, we are constantly dealing with public records requests. ArchiveSocial makes it easy to search and create reports for any requests we get. They recently offered their web snapshot which is going to be a lifesaver.

Pros

Outstanding Customer Service. Something less that I don't have to worry about doing. ArchiveSocial does it all for us.

Cons

There is nothing that I don't like about this software.

Reasons for Choosing ArchiveSocial

Location of company, cost and overall experience with staff. I just got a good vibe.

December 2020

Claude from City of North Miami

Company Size: 201-500 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

ArchiveSocial

Pros

Fast and easy way to archive social media content across several platforms. The setup is quick and the cost is well worth it. The ArchiveSocial team also works with you if you happen to exceed your quota for a given period. The entire process is very simple and friendly. This is especially helpful for those in a government role, as we are required to archive all communications especially those made by our elected officials.

Cons

Overall we have been very satisfied with the software. The only thing that could make it better is if it was free. However, the pricing structure is very reasonable.

December 2019

Steve from Wake County, NC

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2019

Quietly effective, ArchiveSocial brings peace of mind

We love ArchiveSocial! As one of its earliest clients, we have been impressed by the easy access to comprehensive records for each of our social media accounts. Most of all, that means peace of mind if we're ever faced with a FOIA request.

Pros

ArchiveSocial provides a reliable service with an easy-to-use interface, enabling us to keep complete records of each of our social media accounts dating back to 2012. Customer service, on the rare occasion that we've needed it, has been friendly and responsive. The product has changed with us over time, as we have added and removed social media accounts.

Cons

There's nothing about ArchiveSocial that we don't like. They have been a great vendor and partner with us.

Reasons for Choosing ArchiveSocial

ArchiveSocial was among the first in the market as well as local to us. We met with [SENSITIVE CONTENT HIDDEN] in the early days of their service, and we were impressed then and continue to be pleased with the product and the customer service we have received.

October 2020

Jeni from Lewis and Clark County, Montana

Company Size: 201-500 employees

Industry: Government Relations

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2020

Excellent customer service

Pros

I always brace myself when I must use applications or software like this. Nothing ever seems to work right and I waste alot of time and energy. That has not been the case with ArchiveSocial. It's always been easy to add accounts and the one time I had an issue, I submitted an email, received a very timely response and they talked me through fixing the problem in no time. I haven't had a customer service interaction go this smoothly in ages.

Cons

All cons were fixed satisfactorily (see Pros).

December 2017

Bronlea from Skagit County

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Archive Social always goes above and beyond to improve the customer experience and product.

Pros

It's simple to use, and does a comprehensive job retaining all records - even deleted or edited ones. The data exports are fast and easy to understand. It's nice that you can review sentiment trends and search your content quickly by date or keyword. The keyword alerts are also a bonus.

Cons

Sometimes the ArchiveSocial search portal takes a long time to load. Other than that, it works really well.

August 2017

Thelma from City of West University Place, Texas

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Set up and customer service is a plus and the associated costs for the value is exceptional!

Pros

Ease of search capability and archiving function, of course! It is exactly what we needed to be sure we are in compliance with Open Records and state law regarding retention of our social media communications.

June 2017

Norma from City of Palmer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Customer Service is outstanding and product is very intuitive

Pros

I love the ease of the product and how easy it is to navigate in the system. Not only does it ensure I am complying with my retention laws, but I have tools to help me understand my communities social media interests. I am impressed with the Risk Management/Analytics feature and how

Cons

I wish we were able to archive text messages through the system. The cost of the Risk Management/Analytics is a little more than I expected it to be. I know the value of having this feature and hope to get it in my budget.

September 2019

User Profile Picture

Christian from Augusta Police

Verified Reviewer

Company Size: 51-200 employees

Industry: Law Enforcement

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

Archive Social works!

This software allows us to effortlessly archive our social media without having to do it manually. The ease of retrieving information is very simple and important to use.

Pros

One stop shopping for all your social media archiving needs.

Cons

So far I have nothing negative to report.

June 2019

RALPH from UCBOE

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Intuitive product and excellent service

Pros

The alerts are great! We received a question alert faster from ArchiveSocial than the question itself!

Cons

None that I have thus far discovered. All products have flaws, of course, but we've been very pleased up to this point.