Digimind

RATING:

4.4

(16)

About Digimind

Digimind is a cloud-based social media monitoring solution suitable for businesses in any industry. Key features include social media monitoring, keyword monitoring, reputation management and reporting and analysis. Digimind enables users to monitor all social media mentions on a variety of channels. Users can also monitor an unlimited number of Google search keywords. All social media and web coverage monitoring is updated in real time, and mentions are marked when read. The solution enables users to communicate via social media and email directly from the software. Digimind offers a variety of report templates that can be customized to the needs of the user. Users can run daily, weekly and monthly reports and set up reports to be automatically generated. All...
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Digimind Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Digimind

1 - 5 of 16 Reviews

User Profile

Ksenia

Verified reviewer

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

The best solution to help us determine our next best action

Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform. From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products.

PROS

Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action. Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.

CONS

Social data from the likes of Facebook can be quite limited Sentiment function could be more accurate

Stephanie

Food & Beverages, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Great Listener

Very positive. It's got a much more user-friendly interface to work with, a wide variety of reports to run and present; and ability to share information with others so they can maximize the data.

PROS

Pros: Easy interface; terrific account rep who teaches us and reminds us about features so we're maximizing our use out of this tool that offers so much; she takes time to know our business to help us again, make best use out of this; she knows the product well; dashboards are great to get a quick overview; easy to share reports with others on our team who are non-users but can use the information.

CONS

Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV);

Reason for choosing Digimind

User friendly interface, strong customer support not only at the start, but throughout. We love [SENSITIVE CONTENT HIDDEN] and the true partner she's become to help us be creative in listening for new themes and how to engage other members of our team who are also finding Digimind to be an effective tool.

Reasons for switching to Digimind

Poor customer service from account rep and a more difficult product to use.

Andres Alexis

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great product! Realiable and easy to use.

PROS

Digimind is very realiable and easy to use.

CONS

I don't have any complaints against it yet. I'd definetely recommend it.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2021

Tool could be useful but customer support so non-existent that it's almost worthless

We were trying to solve our competitive/market intel sourcing problem, but after 6+ months of usage, we have only realized frustration

PROS

I really don't know...I cannot imagine they are better at anything than their competitors

CONS

I don't have time for an essay so at a high level: False promises, extremely late deliverables, non-existent customer support/consultancy, outdated help/support articles, unintuitive UI, confusing functionalities, time-consuming, and so much more.

Stefan

Building Materials, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Easy Newsletter creation

You can achieve a lot with little effort. I can create a biweekly Newsletter with very little time effort per day, ideal for people you have a lot of different tasks to do.

PROS

Ease of use and option of direct import of news into Digimind tool

CONS

Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing.