Digimind is an amazing solution for monitoring our customers. It helps us gather real-time insights on what's being said about our brand from all across the web while allowing us to manage everything in their comprehensive platform. From tracking web mentions, blogs, authors, Twitter and Facebook, Digimind provides an outlet to really understand what's being said about our brands and products.

Digimind allowed us obtaining instantaneous, dynamic results allowing us to take real-time action. Thanks to the insights derived from social networks, we were able to gain deep consumer insights, detect new trends, react faster and make better decisions for our brand.

Social data from the likes of Facebook can be quite limited Sentiment function could be more accurate

Very positive. It's got a much more user-friendly interface to work with, a wide variety of reports to run and present; and ability to share information with others so they can maximize the data.

Pros: Easy interface; terrific account rep who teaches us and reminds us about features so we're maximizing our use out of this tool that offers so much; she takes time to know our business to help us again, make best use out of this; she knows the product well; dashboards are great to get a quick overview; easy to share reports with others on our team who are non-users but can use the information.

Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV);

We were trying to solve our competitive/market intel sourcing problem, but after 6+ months of usage, we have only realized frustration

I really don't know...I cannot imagine they are better at anything than their competitors

I don't have time for an essay so at a high level: False promises, extremely late deliverables, non-existent customer support/consultancy, outdated help/support articles, unintuitive UI, confusing functionalities, time-consuming, and so much more.

You can achieve a lot with little effort. I can create a biweekly Newsletter with very little time effort per day, ideal for people you have a lot of different tasks to do.

Ease of use and option of direct import of news into Digimind tool

Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing.

- Update studies among (some) industries, brands, and institutes - Product news

- Update and available information in the fields of interest

- Higher level of interest cannot be met regarding topic details as a network, region-wide and/or world-wide

Despite few payment and customer support issues, I had a pretty good experience with Digimind Social.

It's a powerful monitoring solution and offers a great sentiment analysis .

Customer support is not so great. Adding new keywords is problematic because you never know whether or not it will use-up all your monthly mentions

An easy way to add sources to watch and to validate information, a professional way to generate reports and analysis

Difficulties in generating ad hoc news and graphics if the processing period is more than one year with a complex query

Easy to use and the interface is consistent. We have the possibility to import information from social networks

Good software but too many false promises and the customer service is not professional

Easy to use and configure, it's a great software

It's easy to configure but it takes time

can find what is going on and what is new for us

nothing as this is for many peope so not easy to customize every requirements

It is a valuable tool for the pharmaceutical industry. Keeping track of scientific publications is nearly impossible without Digimind. I highly recommend it.

I use this software for a weekly newsletter and I have gotten a lot of positive feedback on how easy it is to give weekly updates.

There have been several occasions where I receive "news" from >12m ago (or sometimes 2 years) without any recent publications. This makes it extremely complicated since it forces the user to take extra time to look at publications dates before even reading the content.

Usually I overview our competitors work and news.

No additional idea for now, may be if I have more time I can use this SW more often.

very good

Comparison with industry in different aspects

I am not sure that there is a feature in the product we did not need

Me gusta mucho.

Para mi y mi equipo es una herramienta necesaria e importante para el monitoreo diario de nuestras redes, sin duda se ha vuelto imprescindible.

Los reportes son muy amigables, la consulta de la información es fácil, en general es sencillo obtener la info.

The ability to create different dashboards depending on the needs

Some features can be quite hard to change