All Konnect Insights Reviews

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Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Best for ORM & Social Listening

PROS

Best customer service Easy to use Layman friendly Covers all social platforms Plus Play store & App store

CONS

Gives 1 month's historical data only The team should let us know about the Tool updates simultaneously

Shrutika

Entertainment, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

"A tool which serves value for money"

PROS

Its a very consistent & glitch free tool. It covers maximum metrics in social profile tracking. Very flexible team who always ready to take your inputs & implement them as early as possible. Entire team makes sure of excellent client management. Overall the tool is good for customization & serving us best value for money compare to other tools.

CONS

Search module could have been much simpler / more dynamic in nature keeping in mind changing needs to the industries. Post & comment insights have been part of same module as they belong 1 single unit. Some consolidation of modules should take place to serve more objectives / insights

Reason for choosing Konnect Insights

we kind of liked the features & layouts ( which are dynamic ) of the tool better than the other tools in the market. Its very easy to use & read data through this tool.

Reasons for switching to Konnect Insights

One module of Sysomos which is for social profiles tracking is very inconsistent in nature which is not the case with Konnect Insights

Manpreet Kaur

Public Relations and Communications, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Excellent tool with great features and more importantly simple and beautiful user experience

The best tool I have used so far. Automation of tickets, classification, Queuing are some of the best features. 

PROS

All-in-one, very comprehensive,  Good in all aspects of listening , customer experience management, analytics, dashboards, BI tools, publishing. More importantly simple and excellent user experience. 

CONS

Nothing as such. It is ever evolving so need more tutorials on new features. The tool is exhaustive 

Amin

Entertainment, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

A very neat and clean interface and very user friendly for agents. Our overall turn-around-time has

PROS

Offers an all-in-one tool and works seamlessly for agents who do response management and also for marketing and analysts who look at dashboards and listening / benchmarking reports. Easy to use and very friendly. Data is very rich and you don’t have to do any manual search. Covers all public platforms and for private platforms has more integrations than other tools.

CONS

Difficult to find documentation on some of the features of the product.

Reason for choosing Konnect Insights

1) All in features 2) Better conversation coverage 3) Great dashboards & charts 4) User friendly

Reshma

Publishing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Excellent CRM/ social listening tool to manage crisis communication at a reasonal price

Konnect Insights has helped us to realise the gaps in our marketing campaigns over the years. It has helped us to close those gaps and also helped us to understand strategies used by competitors to promote their products. It has helped us to do first hand research around products released by competitors and to stay updated.

PROS

The features and services offered by Konnect Insights are easy to use and user friendly. The reports generated can be sent to anyone for quick view. You don't need to login to view the reports. Customised dashboards helps to present data with actionable insights. 90% of the sentiment analysis provided by the tool on social media post analysis is authentic compared to any other listening tool available. Analysis of Instagram stories is really good. Analysis of posts and insights gathered from competitor social media channels is really commendable. Instant support from Konnect Insights customer service team. Details mentioned in the graphs are detailed and each graph is clickable for more information. It has also launched social media command centre recently and now we love it more. Overall the tool has never disappointed me ever since I started using it.

CONS

Currently it does not capture activities on TikTok which is a big challenge for music record label like us. We do lot of influencer activity on TikTok and thousands of audience create videos everyday using our song. We don't have a tool that can capture TikTok activity as of now.

Geetika

Marketing and Advertising, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

All in One Tool

The overall coverage of the tool is excellent. It has simplified the complexity of managing social media platforms for scheduling posts to tracking user engagement or making reports. We are happy to connect with konnect Insight.

PROS

Best part is that one don't have to keep juggling between different social media platforms whether you are managing ORM, ads or social media of multiple brands. It's can capture the data from various platform and gives you options to make or present customized reports from the dashboard itself.

CONS

It should have the option of Master account specially for agencies. Like a umbrella account from which management can switch to any account and see it's performance. Example Google offers MCC account.

Reasons for switching to Konnect Insights

Konnect Insight features were far better than One Direct

Rohini

Financial Services, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Tool is very good & customer support is superb!

We have been using Konnect Insights for more than a year now. Since our ORM processes have been very well managed. My internal team member works on the tool full time daily. She has requested multiple additions in the tool. Konnect Insights team has been very supportive and they respond very quickly. All the requests or queries going to them gets resolved with high priority. They helped my team to understand the tool thoroughly. We are extreamly happy with the kind of support we are getting from Konnect Insights team. The two Apps of Konnect Insights as very useful and gives quick alters and response options on mobile. So your ORM is aleays under control even on the go. The analysis of brand as well as competition through Konnect Insights is very detailed. I will recommend Konnect Insights for ORM activities for the ease use & customer service/support! Keep up your pace team Konnect Insights; all the best!

PROS

The ease of use & Customer support. The tools has Apps which can be monitored on the go too.

CONS

There were some missing features. But Konnect Insights team added those on our request.

Reason for choosing Konnect Insights

We found the tool little easier to use than others in the initial demos given by all the tools

Salman

Marketing and Advertising, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Good All-round Listening and Analytics Tool

PROS

- Excellent coverage of major social platforms - An always-reachable team - Easy to use and understand - The module for social analytics of owned pages and competition is very useful - In-built Social CRM workflow module is great - One feature I absolutely love is the ability to track Instagram Tag mentions - Customizable dashboards - Not extremely expensive like other tools in the market

CONS

- The keyword query builder could be way better (like Brandwatch) - Some results are discovered late and appear under new results, increasing the likelihood of the former getting missed - The structure of the export files could be more streamlined - Some fonts on pre-made reports can get illegible - While dashboards are customizable in terms of widget choices, it would be cool to have pre-made dashboard templates with wizards that ask the user of what is needed - Also, dashboards currently allow layouts of 100%, 2x50%, 3x33% and 4x25%. A dashboard where every widget is resizeable would be great

Ajay

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

A complete end-end solution software for Digital Agencies and Brands

Always been good, customer support is always active and helpful irrespective if its a holiday. The overall Price factor as I compared to other listening tools in the market is cost-effective. It has all those features that are needed for any digital agency today. Listening + Analytics and Publishing module.

PROS

Very user-friendly and Customize too. Personalization is what I loved in this tool.

CONS

Need more colors, themes and tool should be capable enough to add any manual data, Insights in dashboards and reports.

Reason for choosing Konnect Insights

Very simplify in terms of my client requirements for Analytics, Listening, and Business Intelligence..

Pratish

Online Media, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

All in One!

Using 3 modules on a daily basis with a great experience. Excellent support team. May new things can explore with the tool.

PROS

AB Testing - It is the best option as the user is aware of what mentions he will get before creating the topic. No wastage of mentions. Customize dashboard. Amazing Social analytics module.

CONS

Stats are not correct in CRM Report. Figures are not clearly seen in some specific charts. The dashboard should look more attractive with more themes.

Rohit

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Reliable ORM Software for large Organizations in the services Industry

The Client service team is very proactive and always eager to help you. Frequent new feature releases are also very helpful. The Value proposition overall

PROS

Relevant Results and Mentions with easy options to weed out irrelevant mentions from the stream, Customer Support, Interactive Dashboards, Customization, Comprehensive Features

CONS

Have to call for fixing Bugs once every 3-4 months, but they resolve it very quickly

Sachin

Internet, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

One of the Best Social Monitoring and Listening tool

PROS

- Reporting - Sentiment Analysis - Dashboards - Support - Interface - Implementation of user feedback

CONS

Nothing in particular. We did face a few teething issues while setting up, however, with proper support and guidance, these were resolved expertly within good time.

Reason for choosing Konnect Insights

Overall features and packing of the product. Sentiment analysis was one of the biggest advantages.

Jeremy

Online Media, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Excellent Product and Customer Support

PROS

Konnect Insights is a great product that is very user friendly and easy to use. The product is very intuitive and simple to set up. Their Customer Service and Support is always available to answer any questions or concerns. I highly recommend this product.

CONS

No cons at this time. The product covers all my needs at this time.

Khushboo

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

All-in-one tool with great dashboards

Great user experience, very very simple, very feature heavy and all-in-one.

PROS

Coverage is excellent and very good for regional languages. All-in-one tool for ORM, listening and analytics, Very good user experience and Dashboards

CONS

Drag / drag, reposition / resize of charts in dashboards can be better, external sources data in dashboards don’t give the same experience as native charts

Karan

Consumer Goods, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Konnect

Business engagement and Sentiment analysis along with customer engagement.

PROS

Ease of usage and deployment of requirements which can be customised and relationship & product manager are supportive.

CONS

They need to work on a faster deployment of suggestion along with making the "Command centre" a default attribute of the tool.

Pankaj

Broadcast Media, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Excellent tool at economical rate

PROS

Custom Widget Charts Ease of using Work flow

CONS

Deeper analysis Video and image analysis

Sonam

Financial Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Excellent Software with good customer support.

PROS

1. Availability of features 2. Customized Software 3. Easy to Use

CONS

1. The Graphs should be more clear like we create on excel. Need options to modify a graph.

Pritesh

Media Production, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING: