About Lucidya

At Lucidya, the main concept is to bring you closer to your clients by analyzing the information and the conversations that take place on different social media platforms so that you have a rich source of information to make a wiser decision. Lucidya collects information from over 200 million sources and uses more than 15 AI modules to help you make proper decisions around the clock.


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11 Reviews of Lucidya

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(1)

1

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

August 2021

iyad from TrendMENA

Verified Reviewer

Company Size: 11-50 employees

Industry: Online Media

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Best of best tools

Pros

The dashboard and how it collects data and especially how it helps in the Arabic language

Cons

not supporting full social platforms as what we really or our clients care about knowing all what is posted and mentioned about them all over media channels online.

August 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Best Analytical tool

People feedback on our brand and campaigns with timeliness gap and also gather all satisfaction rating on one portal

Pros

It is a spectacular tool to track our brand and customer care efficiency

Cons

I hope they can expand to cover other social media portals like LinkedIn, Snapchat, etc

October 2021

Abdulghani from Hunak

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2021

Customizable and informative tools

Customer support were helpful in guiding towards customizable tools

Pros

Very informative insights and impressions analysis

Cons

They could improve on social lestining to make it better in analysing how positive or negative impressions

August 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

August 2021

It is good in some functionalities, need much more improvements

the tool is good, but need more attention in terms of accuracy and values.

Pros

was good in benchmarking, but need to check all numbers for a potential miscalculation.

Cons

- keywords analysis were not too bad, the presentation of information was poor . -miscalculations were a riguler problem. - long time for historical data to be gatherd.

August 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Best social media listening tool

Insights on our products and services, also about our customer support team. Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features. All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines.

Pros

How easy is the platform to understand and use, the powerful analytics it provides, and mostly is the full support for Arabic analysis.

Cons

nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais.