--- title: "YouScan Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of YouScan. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if YouScan is a good fit for you!" source_url: "https://www.softwareadvice.com/social-media-monitoring/youscan-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Social Media Monitoring Software](https://www.softwareadvice.com/social-media-monitoring/) / [YouScan](https://www.softwareadvice.com/social-media-monitoring/youscan-profile/) / YouScan Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/social-media-monitoring/youscan-profile/) Reviews [Alternatives](https://www.softwareadvice.com/social-media-monitoring/youscan-profile/alternatives/) # YouScan User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 129 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 113 reviews (88%) - 4 stars: 16 reviews (12%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The customer support has been excellent — responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform. And the flexibility of the tool stands out: building complex queries, customizing tags, and adapting the setup to each project's needs is straightforward once you know your way around it. - The AI features are especially useful for creating more accurate queries tailored to our needs, while the support team is always responsive and helps us optimize our searches based on their experience. - Users who report problems through social media or review platforms can now receive a response in less than 72 hours, and in many cases our initial response is provided within minutes. ### Most mentioned cons - Lastly, we have run into some challenges with the time required for historical collection. While timing can vary depending on the complexity or size of a topic, these inconsistencies can sometimes lead to analyses being completed down to the wire. - One weakness I noticed lies in the limitations of Instagram monitoring, which depends on the presence of hashtags in posts and therefore narrows the overall monitoring scope. - Visual insights often are too sensitive when reading the OCR and with that we usually get a lot of noise. ## YouScan customer reviews Showing reviews 1-25 of 129 (page 1). ### Buena experiencia con la plataforma - Overall rating: 5/5 - Reviewer: Saudi R. - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Eh tenido muy buena experiencia, tanto por parte de la plataforma como con el servicio de los asistentes. Ellos siempre estan al pendiente en especial Julia. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Me a gustado el diseño de los Tableros y el alcance que tiene en las plataformas parala recolecion de menciones. Ademas de Copailot :) #### Cons No me gusta que sea por limite de menciones su uso, ya que siento que me limita mucho en la busqueda de tendencias. :( --- ### Youscan experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The overall experience is good mostly because I am sure than any problem that I may have would be resolved by the support team in no time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that the Youscan gives me possibility to monitor the customer reviews and thoughts on all of the review platforms and also the support is very quick in resolving all the issues that arise during my workflow. #### Cons There are restrictions based on the plan you have while working with TikTok channels, it would be great to have possibility to work with more channels on Listen 5 plan. --- ### Excellent selection of sources, and insightful add-ons - Overall rating: 5/5 - Reviewer: Michael W. - Industry: Market Research - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent, the tool is easy to use and the CS team are always very helpful. In the past we have been offered access to BETA sources, as well as the ability to trial new features - it's really great to see the full capability of the product, and how it can inform our clients marketing strategies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am very familiar with a host of different Social Listening platforms; and YouScan ticks the boxes most when it comes to breadth of data, visual and audience insights. Being able to access TikTok data at scale is very beneficial and helps give us a competitive advantage over our competitors. #### Cons If I had to pick something it'd be building out the dashboard functionality a bit more - some of the other providers on the market are a bit more advanced in terms of depth of customisation, AI summaries and breadth of widgets. --- ### Buena en fuentes de información, oportunidades en tiempos de recolección. - Overall rating: 4/5 - Reviewer: Laura P. - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered En general, a sido buena. Pero aún hay oportunidades de mejora especialmente en la recolección de información. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Las fuente de información que trae, como Tik Tok y fuentes no tan tradicionales como Google Maps, Apple store, Booking entre otras. #### Cons El tiempo, de recolección. Puede demorarse incluso 1 día en traer la información y cuando se tiene un crisis o una oportunidad en tiempo real esto puede ser demasiado tiempo. --- ### A powerful tool for online reputation management and customer listening - Overall rating: 5/5 - Reviewer: Alberto M. - Industry: Financial Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with YouScan has been very positive. The platform has helped us identify, understand, and respond to users who share complaints or criticism about our brand. It has also allowed us to benchmark our performance against direct competitors and gain inspiration from larger, more established brands. By monitoring the broader online conversation surrounding our company, we have gained a better understanding of how users perceive our services and have strengthened our brand awareness. YouScan has also improved our customer service process. Users who report problems through social media or review platforms can now receive a response in less than 72 hours, and in many cases our initial response is provided within minutes. This helps us demonstrate that we actively listen to our customers, address their concerns, and provide personalized attention. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouScan has helped us manage our company’s online reputation more effectively and respond to customer feedback in a timely manner. As a financial services provider, we regularly receive complaints and negative reviews, and the platform allows us to identify them within minutes of being published. Its integrations give us visibility across most major review platforms and online channels where users share comments about our brand. The AI features are especially useful for creating more accurate queries tailored to our needs, while the support team is always responsive and helps us optimize our searches based on their experience. The interface is also intuitive and easy to use, even for team members who are not experts in social listening. #### Cons One area that could be improved is the coverage included in the basic search plan. Some relevant websites are not included, and it would be valuable to have access to additional sources such as job boards and employer review platforms. Expanding the number of monitored sources would allow companies to gain a more complete understanding of their online reputation and identify more opportunities to improve brand perception. --- ### Best Enterprise Listening Partner with competitive pricing - Overall rating: 5/5 - Reviewer: Cesar C. - Industry: Retail - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered YouScan has been our partner for the past 2.5 years, they have helped us grow the business and they are also understanding towards our needs. We have a complex set up of clients and they are always supportive of our business requirements. [sensitive content hidden] have been exceptional looking after me and my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The solution is as good as if not better than most enterprise listening tools and their pricing is even better. They have excellent client managers that are always there to help my team with set up or to create deep insights for clients. #### Cons There’s little or nothing I dislike about their service. My only request on the wish list is to include listening capabilities on live streams. --- ### FIVE STARS. HIGHLY RECCO. - Overall rating: 5/5 - Reviewer: Lilly D. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the company and the product is great. I couldn't be more happy with the way the tool works and the analytics I'm able to recieve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Not only is the product great, but their service team is top notch. On top of this, the product overall has amazing features which helps us manage our community management and social media planning. #### Cons Nothing, overall, the tool is easy to use, the query filtering is smart and thoughtful. I've yet to have a problem i can't solve or the YouScan team can't help me fix. --- ### Experiencia con YouScan - Overall rating: 4/5 - Reviewer: Valentina R. - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Ha sido buena, pero nos gustaria poder tener una capacitación personalizada cada vez que ingrese un miembro nuevo al equipo #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lo que más nos gusto es poder tener las menciones externas a nuestras redes sociales pero que hablan de nuestra marca y de temas que nos interesan. Adicional el poder rastrear Nuestro logo en las redes y la web #### Cons Lo que menos nos ha gustado es la demora en la recolección de las menciones. Ya que todas las redes tienen tiempos de recolección diferentes y a veces no recolecta las menciones que necesitamos de manera inmediata. Por otro lado el no poder rastrear el logo de la marca durante todo el video sino únicamente en la portada del mismo. --- ### Strong data coverage, great support, and a flexible platform - Overall rating: 5/5 - Reviewer: Tomas C. - Industry: Research - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall the experience has been very positive. YouScan fits well within an intelligence stack where we combine several tools to cover the full public conversation. It's reliable, the support team is responsive, and the platform keeps evolving. I'd recommend it for teams that need serious social conversation analysis at scale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we value most about YouScan is its data coverage. The breadth of sources it captures across social and digital media lets us work at regional scale and reach conversations that other tools miss. The customer support has been excellent — responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform. And the flexibility of the tool stands out: building complex queries, customizing tags, and adapting the setup to each project's needs is straightforward once you know your way around it. For serious social conversation analysis, that combination of reach, support, and adaptability makes a real difference. #### Cons Sentiment processing for sarcasm and irony in regional Spanish still has room to improve, which means an occasional manual review layer is needed for certain analyses. Pricing can also be a consideration for smaller teams. --- ### Unmatched Data Sources and User-Friendly Experience with YouScan - Overall rating: 4/5 - Reviewer: Valdir U. - Industry: Market Research - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered YouScan has been a very good addition to our social listening toolkit, offering us added coverage, ease of use and very helpful customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros YouScan offers more information sources that are not available in other tools, like TikTok content and the ability of integrating Google Maps reviews, among others. It is a very user-friendly platform. The fact that mention volume increases do not affect the project quotas is also a strenght. Customer Support has been very helpful and has addressed our questions and needs promptly. #### Cons The number of queries (in all plans) is very limited, which implies combining several projects into one query. This is not ideal for a medium or large operation, at least for agencies. Most other tools are not as restrictive on this matter, or don't have any limits. The "Search" tool (outside the Topics) provides very limited information since the sample is so small. Therefore it's useful only for very large volumes or for the mentions number. It is not competitive vs other platforms like Talkwalker. The AI (Copilot) integration within the dashboards could improve to include overiews of the general topic, instead of only specific highlights. --- ### Profesional Comunicación Digital - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Telecommunications - Company size: 10000+ employees The reviewer appreciates YouScan's ability to track sentiment across social media, highlighting its clarity in metrics. They expressed dissatisfaction with the limitations on data capture in specific cases. Full review available after login on Software Advice --- ### Press Office Lead - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees The reviewer finds YouScan to be an excellent solution for media monitoring, offering clear analytics that enhance brand reputation management. They noted that it would be beneficial if the system could automatically assess the prominence of mentions. Full review available after login on Software Advice --- ### Corporate Communications Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Public Relations and Communications - Company size: 501-1000 employees The reviewer finds YouScan to be a valuable tool for automating media tracking, which has greatly improved their workflow. They noted that while the platform is effective, it would be beneficial to have more detailed analysis features to better understand the nature of brand mentions. Full review available after login on Software Advice --- ### Social Insights Analyst - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Media Production - Company size: 201-500 employees As the tool owner, the reviewer appreciates its user-friendly setup and the ability to support various tasks like trend spotting and audience analysis. The quick response from the support team is particularly beneficial for urgent requests. Full review available after login on Software Advice --- ### YouScan is Essential for Analyzing TikTok - Overall rating: 5/5 - Reviewer: Jack F. - Industry: Market Research - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Most of the work we do falls into a few patterns. Sometimes we analyze how conversation around a brand has changed over time while other times we monitor hot topics or viral content so clients can react quickly if something starts gaining traction online. With YouScan granting us access to TikTok data, we are able to consistently stay on top of the latest trends and flag important conversations happening in the moment. In addition to looking at specific brands and products, we also use listening tools for exploratory research projects. For example, looking at how people talk about certain trends or topics online. Having these additional data sources makes our job of quantifying and analyzing trends infinitely easier. Overall, YouScan has become a tool essential to our analysis. It doesn’t replace everything else, but it fills some key gaps and grants us another way to understand what people are saying online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We originally subscribed to YouScan for its TikTok data, this is where it helps us the most, but we have found it to be very useful with Instagram, Reddit, YouTube, and X data as well. We use a variety of listening tools in our work, depending on the client and the type of project but because TikTok has become so hard to ignore if you’re trying to understand how people talk about brands online, YouScan has proven essential to our work. So much conversation happens on TikTok first, so having access to this data makes our work easier. Additionally, we’ve used YouScan for review data. That has been helpful on a few projects where social posts alone didn’t tell the full story. Reviews can reveal a different kind of user feedback, and aids our analysis alongside social conversations. In general, we keep track of what platforms are building and improving on over time. Our work changes from project to project, so it helps when a tool keeps adding new features and expanding what it can do. #### Cons Our team tends to do fairly deep analysis, and we usually combine several data sources together. Because of that, we often export data and work with it in other systems. Some built-in AI features are less important for our workflow since we’re already processing the information in other ways. Another thing we noticed while testing visual logo detection is that it needs some careful setup. If a logo shape is very simple, it can sometimes match things that aren’t actually related. That’s not unusual for visual recognition tools, but it does mean you need to spend some time cleaning up the search. Lastly, we have run into some challenges with the time required for historical collection. While timing can vary depending on the complexity or size of a topic, these inconsistencies can sometimes lead to analyses being completed down to the wire. --- ### Powerful Monitoring Tool for Global Brand Tracking - Overall rating: 5/5 - Reviewer: Nikolaas B. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very positive. We have used YouScan for nearly two years to support online reputation management and social listening across multiple international markets. The platform is reliable, easy to use, and provides valuable insights that help us monitor conversations, identify trends, and react quickly to important mentions. The support team has also been responsive and open to feedback throughout our collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouScan helps us monitor brand mentions and online discussions across multiple countries, languages, and platforms from a single dashboard. The mention detection is very fast and often identifies new conversations sooner than other tools we have used. We also appreciate the advanced filtering options, sentiment analysis, and the continuous improvements made to the platform over time. #### Cons One area for improvement would be giving users more control over language and regional settings directly from the frontend. For example, it would be helpful to configure an account to automatically use a specific market setting, such as Singapore, without requiring backend adjustments. --- ### A Game-Changer in Social Listening & Visual Insights - Overall rating: 5/5 - Reviewer: Sage S. - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been great. The features have set our team apart and the YouScan team has been nothing but great to work with! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros YouScan has completely transformed the way our team approaches social media monitoring. It’s not just another listening tool—it’s a platform that actually delivers intelligence we can act on. The biggest game-changer for us has been the logo recognition feature. We’re now uncovering brand mentions in user-generated content that would’ve flown completely under the radar before. This has helped us surface valuable insights and even detect high-profile mentions that were previously invisible to traditional text-based tools. We’ve used other platforms in the past, but none have come close to what YouScan offers in terms of visual analysis and AI-driven context. It’s helped us spot trends earlier, understand how our brand is being seen and shared, and even flag emerging opportunities or risks—all in real time. Simply put, YouScan has raised the bar for what we expect from a social listening platform. It’s become an essential part of how we track our brand presence and stay ahead in an increasingly visual online world. #### Cons I don't like that YouScan charges per feature - it would be much nicer if features were inclusive with builds within that. --- ### A monitoring tool designed to support professionals in their work - Overall rating: 4/5 - Reviewer: Alessandra P. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I use YouScan for work on a daily basis and, overall, I am very satisfied with it. Having also tried other monitoring tools, I would recommend YouScan to anyone who needs to carry out social listening analyses, whether simple or complex. The interface works well and its monitoring capabilities are strong. The platform offers a high degree of customization, meeting virtually any analyst’s needs. On the few occasions when my team and I needed support, we received it quickly. For all of these reasons, I can say that my overall experience has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Among the main strengths are certainly its ease of use, combined with the ability to carry out different types of analysis thanks to access to an extensive database. The application of filters is particularly valuable, as it allows users to select the desired level of analytical detail and offers a high degree of customization. In addition, the Insight Co-pilot feature helps quickly retrieve information and supports high-quality qualitative analysis. #### Cons One weakness I noticed lies in the limitations of Instagram monitoring, which depends on the presence of hashtags in posts and therefore narrows the overall monitoring scope. --- ### A truly reliable partner for success - Overall rating: 5/5 - Reviewer: Filipe P. - Industry: Computer Software - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered YouScan has been a reliable and strategic partner for our work. The platform enables deep social listening, strong insights, and confident decision-making, while the team genuinely cares about helping us succeed. It feels less like a vendor and more like a long-term partner. We are heavy users of the API, and they are always open to listening to clients’ needs and demands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a very complete solution, both in terms of data quality and variety, as well as visualizations and overall user experience. The support team is excellent and always available, consistently providing helpful suggestions and solutions. They are truly committed to their clients’ success. #### Cons The plans could be more flexible in terms of pricing and number of mentions, and it would be great to have an engagement filter to better prioritize and analyze high-impact conversations. --- ### Solid addition to our tool stack - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Market Research - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It plugged a gap we genuinely had no other way around — this wasn't a nice-to-have, it was in the brief and YouScan was the only tool that could actually do it reliably in that context and at the pace we needed. Beyond this project, we've been using YouScan across a few different briefs now and there's clear potential to expand further, particularly around video and TikTok capabilities which we're in the process of testing. If the coverage keeps improving, honestly, this could end up being the main tool rather than just one of several we're juggling. The team's been solid to work with, honestly — that stuff matters more than people admit when you're trying to fit a new tool into how you already operate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our client brief explicitly included logo detection around series of sport events, and it was never going to be something we could sidestep. Sport content is almost entirely visual — the photos from events, from sponsorship announcements, from fan coverage — and the logo is front and centre in all of it. If we hadn't been able to deliver on that, it would have been immediately obvious and the client would not have been happy. What YouScan gave us was a solution that actually worked for that specific context, quickly and reliably, at a point where our existing tool had already been asked and couldn't deliver fast enough. The support side of things has also been good — our manager [sensitive content hidden] is responsive and the team is open to working through things collaboratively, whether that's adding data sources, working through commercial arrangements, or just being available when something needs resolving. The comparative benchmarking capability was also valuable. Being able to set up separate topics for co-sponsors of the event and track their visibility alongside the client's gave us a much richer picture of how the sponsorship was performing in context — not just in absolute terms but relative to who else was on that car and in that paddock. #### Cons We work across a lot of markets and there are sources — particularly some regional and specialist ones — that we still need other tools for. We've shared a priority list and the team seems genuinely willing to work through it, so I'm cautiously optimistic, but right now it limits how central YouScan can be to our overall stack. --- ### Best cost-benefit relation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I use it for brand reputations and campaign analysis for several clientes. I have tried other similar tools and decided to stick with youscan since its has the best vaue from money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has a great value from money, their visual recognition module is very good and also their support is top-class. #### Cons Could have more mentions in the starter plan. It used to hace 10.000 and suddenly they changed it to 5.000. --- ### Cutting Through the Noise with Highly Customizable Dashboards - Overall rating: 5/5 - Reviewer: Maps S. - Industry: Hospitality - Company size: 501-1000 employees - Product usage: 3-5 years · weekly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Working with [sensitive content hidden] has been a game-changer for our team. He consistently goes above and beyond to ensure our dashboards reflect our specific goals. His responsiveness and technical knowledge have helped us level up how we use the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouScan is an incredibly flexible tool for monitoring brand reputation. The engineering team is very responsive to source requests (like adding specific review sites), and the rule-based tagging system makes it easy to clean up data. Our account manager, [sensitive content hidden] , is a true partner—he recently implemented a custom rule to exclude neutral ratings and non-commented reviews so we can focus entirely on "the why" behind our customer sentiment. #### Cons The learning curve for some of the more advanced filtering and widget customization can be a bit steep, but the support team makes it easy to bridge that gap. --- ### A Must-Have Tool for Social Listening and Brand Monitoring - Overall rating: 5/5 - Reviewer: ALEKSEI S. - Industry: Banking - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered YouScan has become an essential part of our daily workflow. It helps us stay on top of conversations, respond quickly to emerging issues, and make data-driven decisions. The support team is always friendly and ready to help. We’re very happy with the results and highly recommend it to anyone working in brand management or customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouScan provides powerful and precise social media listening tools that help us track brand mentions, spot trends, and better understand our audience. The Visual Insights feature is especially impressive—it gives a clear picture of how people engage with our brand. The platform is fast, reliable, and easy to use, even for new team members. #### Cons There’s honestly nothing major to complain about. The platform exceeded our expectations and continues to improve with each update. --- ### YouScan has helped us fill gaps in our social listening capabilities - Overall rating: 4/5 - Reviewer: Dana H. - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered It's great- we really find a lot of value in the tool and it has helped us get deeper and richer insights. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Visual and audio monitoring. Customer Service is fantastic. AI capabilities are extremely helpful and cuts down time on getting to great insights. #### Cons Platform has a steep learning curve if you aren't in it every day. Need to be very strong at Boolean to set up topics. --- ### It makes my job easier and more satisfying - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their costumer success service is great. The platform is easy to use and search for specific content, it gives a great scenario to work and find new steps to improve social listening. #### Cons Nothing. I really Like it. Shout out to everybody that works on YouScan and makes it such a great platform. ---