--- title: "YouScan Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of YouScan. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if YouScan is a good fit for you!" source_url: "https://www.softwareadvice.com/social-media-monitoring/youscan-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Social Media Analytics Tools Software](https://www.softwareadvice.com/marketing/social-media-analytics-tools-comparison/) / [YouScan](https://www.softwareadvice.com/social-media-monitoring/youscan-profile/) / YouScan Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/social-media-monitoring/youscan-profile/) Reviews [Alternatives](https://www.softwareadvice.com/social-media-monitoring/youscan-profile/alternatives/) # YouScan User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 125 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 109 reviews (87%) - 4 stars: 16 reviews (13%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The customer support has been excellent — responsive, knowledgeable, and genuinely invested in helping us get the most out of the platform. And the flexibility of the tool stands out: building complex queries, customizing tags, and adapting the setup to each project's needs is straightforward once you know your way around it. - YouScan has proven to be a strong upgrade to our previous social media listening approach, primarily due to its user‑friendliness and AI‑driven insight generation, which contributed to its selection as the new SML provider after pilot testing and RFP evaluation. - What YouScan gave us was a solution that actually worked for that specific context, quickly and reliably, at a point where our existing tool had already been asked and couldn't deliver fast enough. ### Most mentioned cons - Lastly, we have run into some challenges with the time required for historical collection. While timing can vary depending on the complexity or size of a topic, these inconsistencies can sometimes lead to analyses being completed down to the wire. - One weakness I noticed lies in the limitations of Instagram monitoring, which depends on the presence of hashtags in posts and therefore narrows the overall monitoring scope. - Visual insights often are too sensitive when reading the OCR and with that we usually get a lot of noise. ## YouScan customer reviews Showing reviews 1-25 of 125 (page 1). ### YouScan is Essential for Analyzing TikTok - Overall rating: 5/5 - Reviewer: Jack F. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Most of the work we do falls into a few patterns. Sometimes we analyze how conversation around a brand has changed over time while other times we monitor hot topics or viral content so clients can react quickly if something starts gaining traction online. With YouScan granting us access to TikTok data, we are able to consistently stay on top of the latest trends and flag important conversations happening in the moment. In addition to looking at specific brands and products, we also use listening tools for exploratory research projects. For example, looking at how people talk about certain trends or topics online. Having these additional data sources makes our job of quantifying and analyzing trends infinitely easier. Overall, YouScan has become a tool essential to our analysis. It doesn’t replace everything else, but it fills some key gaps and grants us another way to understand what people are saying online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We originally subscribed to YouScan for its TikTok data, this is where it helps us the most, but we have found it to be very useful with Instagram, Reddit, YouTube, and X data as well. We use a variety of listening tools in our work, depending on the client and the type of project but because TikTok has become so hard to ignore if you’re trying to understand how people talk about brands online, YouScan has proven essential to our work. So much conversation happens on TikTok first, so having access to this data makes our work easier. Additionally, we’ve used YouScan for review data. That has been helpful on a few projects where social posts alone didn’t tell the full story. Reviews can reveal a different kind of user feedback, and aids our analysis alongside social conversations. In general, we keep track of what platforms are building and improving on over time. Our work changes from project to project, so it helps when a tool keeps adding new features and expanding what it can do. #### Cons Our team tends to do fairly deep analysis, and we usually combine several data sources together. Because of that, we often export data and work with it in other systems. Some built-in AI features are less important for our workflow since we’re already processing the information in other ways. Another thing we noticed while testing visual logo detection is that it needs some careful setup. If a logo shape is very simple, it can sometimes match things that aren’t actually related. That’s not unusual for visual recognition tools, but it does mean you need to spend some time cleaning up the search. Lastly, we have run into some challenges with the time required for historical collection. While timing can vary depending on the complexity or size of a topic, these inconsistencies can sometimes lead to analyses being completed down to the wire. --- ### Powerful Monitoring Tool for Global Brand Tracking - Overall rating: 5/5 - Reviewer: Nikolaas B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been very positive. We have used YouScan for nearly two years to support online reputation management and social listening across multiple international markets. The platform is reliable, easy to use, and provides valuable insights that help us monitor conversations, identify trends, and react quickly to important mentions. The support team has also been responsive and open to feedback throughout our collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouScan helps us monitor brand mentions and online discussions across multiple countries, languages, and platforms from a single dashboard. The mention detection is very fast and often identifies new conversations sooner than other tools we have used. We also appreciate the advanced filtering options, sentiment analysis, and the continuous improvements made to the platform over time. #### Cons One area for improvement would be giving users more control over language and regional settings directly from the frontend. For example, it would be helpful to configure an account to automatically use a specific market setting, such as Singapore, without requiring backend adjustments. --- ### A Game-Changer in Social Listening & Visual Insights - Overall rating: 5/5 - Reviewer: Sage S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been great. The features have set our team apart and the YouScan team has been nothing but great to work with! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros YouScan has completely transformed the way our team approaches social media monitoring. It’s not just another listening tool—it’s a platform that actually delivers intelligence we can act on. The biggest game-changer for us has been the logo recognition feature. We’re now uncovering brand mentions in user-generated content that would’ve flown completely under the radar before. This has helped us surface valuable insights and even detect high-profile mentions that were previously invisible to traditional text-based tools. We’ve used other platforms in the past, but none have come close to what YouScan offers in terms of visual analysis and AI-driven context. It’s helped us spot trends earlier, understand how our brand is being seen and shared, and even flag emerging opportunities or risks—all in real time. Simply put, YouScan has raised the bar for what we expect from a social listening platform. It’s become an essential part of how we track our brand presence and stay ahead in an increasingly visual online world. #### Cons I don't like that YouScan charges per feature - it would be much nicer if features were inclusive with builds within that. --- ### Unmatched Data Sources and User-Friendly Experience with YouScan - Overall rating: 4/5 - Reviewer: Valdir U. - Verified reviewer: Yes - Industry: Market Research - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered YouScan has been a very good addition to our social listening toolkit, offering us added coverage, ease of use and very helpful customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros YouScan offers more information sources that are not available in other tools, like TikTok content and the ability of integrating Google Maps reviews, among others. It is a very user-friendly platform. The fact that mention volume increases do not affect the project quotas is also a strenght. Customer Support has been very helpful and has addressed our questions and needs promptly. #### Cons The number of queries (in all plans) is very limited, which implies combining several projects into one query. This is not ideal for a medium or large operation, at least for agencies. Most other tools are not as restrictive on this matter, or don't have any limits. The "Search" tool (outside the Topics) provides very limited information since the sample is so small. Therefore it's useful only for very large volumes or for the mentions number. It is not competitive vs other platforms like Talkwalker. The AI (Copilot) integration within the dashboards could improve to include overiews of the general topic, instead of only specific highlights. --- ### A monitoring tool designed to support professionals in their work - Overall rating: 4/5 - Reviewer: Alessandra P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I use YouScan for work on a daily basis and, overall, I am very satisfied with it. Having also tried other monitoring tools, I would recommend YouScan to anyone who needs to carry out social listening analyses, whether simple or complex. The interface works well and its monitoring capabilities are strong. The platform offers a high degree of customization, meeting virtually any analyst’s needs. On the few occasions when my team and I needed support, we received it quickly. For all of these reasons, I can say that my overall experience has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Among the main strengths are certainly its ease of use, combined with the ability to carry out different types of analysis thanks to access to an extensive database. The application of filters is particularly valuable, as it allows users to select the desired level of analytical detail and offers a high degree of customization. In addition, the Insight Co-pilot feature helps quickly retrieve information and supports high-quality qualitative analysis. #### Cons One weakness I noticed lies in the limitations of Instagram monitoring, which depends on the presence of hashtags in posts and therefore narrows the overall monitoring scope. --- ### A truly reliable partner for success - Overall rating: 5/5 - Reviewer: Filipe P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered YouScan has been a reliable and strategic partner for our work. The platform enables deep social listening, strong insights, and confident decision-making, while the team genuinely cares about helping us succeed. It feels less like a vendor and more like a long-term partner. We are heavy users of the API, and they are always open to listening to clients’ needs and demands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is a very complete solution, both in terms of data quality and variety, as well as visualizations and overall user experience. The support team is excellent and always available, consistently providing helpful suggestions and solutions. They are truly committed to their clients’ success. #### Cons The plans could be more flexible in terms of pricing and number of mentions, and it would be great to have an engagement filter to better prioritize and analyze high-impact conversations. --- ### Solid addition to our tool stack - Overall rating: 5/5 - Reviewer: Moa W. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It plugged a gap we genuinely had no other way around — this wasn't a nice-to-have, it was in the brief and YouScan was the only tool that could actually do it reliably in that context and at the pace we needed. Beyond this project, we've been using YouScan across a few different briefs now and there's clear potential to expand further, particularly around video and TikTok capabilities which we're in the process of testing. If the coverage keeps improving, honestly, this could end up being the main tool rather than just one of several we're juggling. The team's been solid to work with, honestly — that stuff matters more than people admit when you're trying to fit a new tool into how you already operate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our client brief explicitly included logo detection around series of sport events, and it was never going to be something we could sidestep. Sport content is almost entirely visual — the photos from events, from sponsorship announcements, from fan coverage — and the logo is front and centre in all of it. If we hadn't been able to deliver on that, it would have been immediately obvious and the client would not have been happy. What YouScan gave us was a solution that actually worked for that specific context, quickly and reliably, at a point where our existing tool had already been asked and couldn't deliver fast enough. The support side of things has also been good — our manager [sensitive content hidden] is responsive and the team is open to working through things collaboratively, whether that's adding data sources, working through commercial arrangements, or just being available when something needs resolving. The comparative benchmarking capability was also valuable. Being able to set up separate topics for co-sponsors of the event and track their visibility alongside the client's gave us a much richer picture of how the sponsorship was performing in context — not just in absolute terms but relative to who else was on that car and in that paddock. #### Cons We work across a lot of markets and there are sources — particularly some regional and specialist ones — that we still need other tools for. We've shared a priority list and the team seems genuinely willing to work through it, so I'm cautiously optimistic, but right now it limits how central YouScan can be to our overall stack. --- ### Best cost-benefit relation - Overall rating: 5/5 - Reviewer: Francisco M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I use it for brand reputations and campaign analysis for several clientes. I have tried other similar tools and decided to stick with youscan since its has the best vaue from money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has a great value from money, their visual recognition module is very good and also their support is top-class. #### Cons Could have more mentions in the starter plan. It used to hace 10.000 and suddenly they changed it to 5.000. #### Reasons for choosing YouScan Youscan has better features for its price. --- ### Cutting Through the Noise with Highly Customizable Dashboards - Overall rating: 5/5 - Reviewer: Erik S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Working with [sensitive content hidden] has been a game-changer for our team. He consistently goes above and beyond to ensure our dashboards reflect our specific goals. His responsiveness and technical knowledge have helped us level up how we use the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouScan is an incredibly flexible tool for monitoring brand reputation. The engineering team is very responsive to source requests (like adding specific review sites), and the rule-based tagging system makes it easy to clean up data. Our account manager, [sensitive content hidden] , is a true partner—he recently implemented a custom rule to exclude neutral ratings and non-commented reviews so we can focus entirely on "the why" behind our customer sentiment. #### Cons The learning curve for some of the more advanced filtering and widget customization can be a bit steep, but the support team makes it easy to bridge that gap. --- ### FIVE STARS. HIGHLY RECCO. - Overall rating: 5/5 - Reviewer: Lilly D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, the company and the product is great. I couldn't be more happy with the way the tool works and the analytics I'm able to recieve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Not only is the product great, but their service team is top notch. On top of this, the product overall has amazing features which helps us manage our community management and social media planning. #### Cons Nothing, overall, the tool is easy to use, the query filtering is smart and thoughtful. I've yet to have a problem i can't solve or the YouScan team can't help me fix. --- ### A Must-Have Tool for Social Listening and Brand Monitoring - Overall rating: 5/5 - Reviewer: Aleksei S. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered YouScan has become an essential part of our daily workflow. It helps us stay on top of conversations, respond quickly to emerging issues, and make data-driven decisions. The support team is always friendly and ready to help. We’re very happy with the results and highly recommend it to anyone working in brand management or customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouScan provides powerful and precise social media listening tools that help us track brand mentions, spot trends, and better understand our audience. The Visual Insights feature is especially impressive—it gives a clear picture of how people engage with our brand. The platform is fast, reliable, and easy to use, even for new team members. #### Cons There’s honestly nothing major to complain about. The platform exceeded our expectations and continues to improve with each update. --- ### YouScan has helped us fill gaps in our social listening capabilities - Overall rating: 4/5 - Reviewer: Dana H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered It's great- we really find a lot of value in the tool and it has helped us get deeper and richer insights. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Visual and audio monitoring. Customer Service is fantastic. AI capabilities are extremely helpful and cuts down time on getting to great insights. #### Cons Platform has a steep learning curve if you aren't in it every day. Need to be very strong at Boolean to set up topics. --- ### It makes my job easier and more satisfying - Overall rating: 4/5 - Reviewer: Ana D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their costumer success service is great. The platform is easy to use and search for specific content, it gives a great scenario to work and find new steps to improve social listening. #### Cons Nothing. I really Like it. Shout out to everybody that works on YouScan and makes it such a great platform. --- ### Growth Manager - Overall rating: 5/5 - Reviewer: Cristian G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For me it is the most complete tool on the market, excellent platform, features, etc. #### Cons Maybe AI tracking could be improved, sometimes it tracks a lot of garbage or not related to the product, and debugging this takes a lot of time. --- ### Helps us make data-driven decisions - Overall rating: 5/5 - Reviewer: Alexander B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouScan is a tool that simplifies the brand audit by providing crucial information about its strengths and weaknesses, consumer profiles and comments, top sources, influencers, etc. And we are a digital marketing agency that helps our clients grow sales and engage their audiences. With YouScan data and our professional expertise, we are able to give to our clients even more value.We appreciate the quantity of information YouScan collects as well as the versatility of its use, filtering, presentation, and reporting. Any viewpoint required can be obtained, and we can then present it to our client.We also enjoy asking Insights Copilot our questions because its intelligent and precise conclusions help us identify insights with minimal effords. #### Cons The tool meets our needs exactly. Although we don't have any major concerns, YouScan is constantly being improved, so we always share our suggestions with our manager and support staff. #### Vendor response Thank you, Alexander. We are delighted to hear that YouScan has been instrumental in achieving your goals and providing even more value to your clients. Replied July 2023 --- ### We enjoy working with the YouScan product and team. - Overall rating: 5/5 - Reviewer: Evgenia B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered We appreciate this collaboration because YouScan meets all of our monitoring needs and the YouScan team offers superb assistance at all levels and plenty of educational content (including articles, webinars, and certification). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With YouScan, we can easily identify and track influencers, identify customer needs and market trends, keep an eye on metrics, and even occasionally find new leads, although that is not the primary use of the tool. We appreciate the tool's comprehensive monitoring capabilities, the organization of the data, and the ease with which we can create dashboards and reports. The AI assistant that analyzes the data set and responds to our queries is another excellent feature. #### Cons We're pretty happy with this choice, so I have nothing to add here. #### Vendor response Thank you for your kind words! It's great to know that YouScan has been such a good fit for your monitoring needs and motivates us further. Replied July 2023 --- ### Global brand monitoring - Overall rating: 5/5 - Reviewer: Valeriia D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered We're really happy with the tool and the support is fantastic! They always help us with what we need and proactively offer improvements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're growing on a global scale, striving to provide an outstanding services to our customers, so we need to follow trends and study the market and our competitors. For monitoring we decided on YouScan because of their excellent customer service, market-leading technologies, and affordable prices.We are very satisfied with the data coverage, supported regions and languages, competitive analysis capabilities and ease of use. #### Cons We can't think of anything specific about YouScan because they consistently improve and pay close attention to customer input. --- ### An irreplaceable tool for PR managers - Overall rating: 5/5 - Reviewer: Aleksandra K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered YouScan is a very user-friendly platform. We didn't need to spend that much time learning how to use it. You can open the interface and start working. And even if questions arise, you can find an answer in YouScan's knowledge base or talk to their friendly support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros YouScan has everything that PR managers need to be effective. With this platform, it’s easy to track brand health, be the first to know about heated brand-related discussions, and protect the company from reputation crises. In addition, YouScan provides capabilities to find influencers and evaluate collaborations with them. #### Cons With YouScan, you can’t monitor Instagram stories. Unfortunately, there are no tools on the market that can provide access to this data. --- ### It's excellent tool for effectively managing reputational risks - Overall rating: 5/5 - Reviewer: Oleksandr K. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered We like working with YouScan because it makes our job easier. Thanks to its advanced features, our team can easily monitor and promptly respond to valuable user feedback. The platform's efficient analytics and reporting capabilities have also enabled us to quickly access essential data with just a few clicks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Convenient filters that allow you to work with different data segments within the same topic. Excellent coverage, especially in terms of the speed and completeness of data from Twitter and e-comerce sites. Additionally, the support team is top-notch and always available to provide prompt assistance whenever necessary. #### Cons Sometimes Facebook mentions are collected for a long time. --- ### Easy and smart monitoring - Overall rating: 5/5 - Reviewer: Jane D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like that we only have to set everything up when we get started, and the system does the rest for us. Anytime we need, we can see real time analytics, also we've set up automatic sending of reports and alerts in case something may require our attention. Aspects in comparison with our competitors is a super valuable info. We were also impressed with how the system detects logos in the images. #### Cons For us as a startup, it used to be a relatively expensive tool, so we're glad YouScan has introduced smaller packages for SMBs. #### Vendor response We are thrilled to hear so many YouScan's tools and features benefit your team! We're genuinely excited to be a part of your startup's growth and wish you continued success with YouScan by your side. Replied July 2023 --- ### The best tool for social media listening - Overall rating: 5/5 - Reviewer: Ekaterina K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, we like YouScan and can recommend it to anyone looking to better understand its product, competitors, and the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros YouScan's smart features help us to spend less time on data analysis. We are now able to monitor the real feedback of our users, as well as to analyze the performance of our competitors. Its analytical features distinguish YouScan from other social media listening tools - it helped us to get some brilliant insights about our customers. #### Cons At first, it was hard for our team to get familiar with a tool and fully use its capabilities. But the customer support team is always here to answer all our questions, so we quickly became advanced users. --- ### Great tool for big brands! - Overall rating: 5/5 - Reviewer: Serhii P. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered YouScan helped me to take under control dozens of different placements and now I'm sure that we don't miss anything we need to know about our brand from our customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros YouScan helps track brand mentions and react to negative situations as quickly as possible. It helps to systemize the whole control of your brand on social media platforms. #### Cons The sentiment system can be improved, but it still works ok and helps a lot. As I know, developers constantly working to improve it. --- ### You Scan review - Overall rating: 5/5 - Reviewer: Camila T. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered It was a great experience, the platform was very useful to help us as a firm reach our goals with clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is visual that was a key to use it. Also, the you scan team are very friendly and helpful when it comes to the on boarding process. #### Cons It takes time to get use to the platform, but if you are passionate about learning new marketing tools you are going to enjoy it --- ### Positive experience with the platform - Overall rating: 5/5 - Reviewer: Maryna M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Our overall experience is positive: we chose this vendor due to the product's functionality. Without this tool, we won't be able to analyze that amount of social data. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accurately detected sentiment and aspects of mentions, comprehensive analytical capabilities, automated reporting, and the ability to customize the monitoring process. I also like that they listen to user feedback and introduce new features quite often. #### Cons Mobile app would add more flexibility to using the platform. --- ### A very usefull tool - Overall rating: 5/5 - Reviewer: Edwin Roberto A. - Verified reviewer: Yes - Industry: Market Research - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered A smart, multi-purpose tool adapted to the needs of the agency. It allows me to access different channels in a more accessible way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very accurate and usefull to get information about users in different channels #### Cons The difficulty of working with information on twitter. ## More reviews [Next reviews](https://www.softwareadvice.com/social-media-monitoring/youscan-profile/reviews/?page=2) --- YouScan Reviews, Pros and Cons - 2026 Software Advice